2/10 - 너무 별로예요
Allison 님, Arnold
연인과의 여행
2026년 1월 5일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve spent the last two months traveling throughout Mexico, and this has been by far the worst hotel experience we’ve had anywhere.
Check-in was awful. We were placed in a room directly next to the pool with an open window and loud music blaring, with no warning. We had to immediately return to the front desk to request a quieter room.
The rooms are old, musty, and unpleasant, with a noticeable odor. The beds are extremely uncomfortable, making it difficult to rest at all. The WiFi is terrible, with a weak signal that constantly drops, and the room key repeatedly stopped working, requiring multiple trips back to the front desk just to access the room.
The bathroom was unacceptable. The shower drain was completely clogged, and there is no shower tray, which caused the shower to flood the bathroom and spill into the hotel room. This is a serious maintenance and hygiene issue.
Basic amenities were missing:
No refrigerator
Only two towels
No bathmat
Cheap, unhygienic shower curtain
When we asked for a bathmat, we were told to go to the front desk ourselves and then waited over 10 minutes for it.
What’s most shocking is how positive the Expedia reviews are. Based on our experience, they feel completely disconnected from reality and have made us question the reliability of Expedia reviews altogether.
This property fails on cleanliness, comfort, and service. Do not rely on the photos or reviews.
Allison
2025년 12월에 2박 숙박함
