Callen, we're so sorry about your shirt. Our manager remembers you and we asked all the housekeeping staff, who do laundry at no charge for our guests, and no one recalled you reporting this, to the manager, to front desk, or to anyone... if we had known at the time, perhaps we could have made some amends.

I'm sorry you didn't like the music at night. Our poolside bar/restaurant closes at 10:30 and the music is off at that time. Of course, we are in the heart of the lively gay neighborhood, and there are a couple of bars on our block. Perhaps what you were hearing was from a neighbor? Or perhaps you go to bed earlier than 10:30? In any case, we apologize.

Thanks Joseph! We love our guests and want you always to have a comfortable and welcoming place in Puerto Vallarta! Visit again soon!

Thank you Steven! We look forward to serving you again in Puerto Vallata!

Thanks Denis! We love what we do, and appreciate your very kind review! Come back soon!

Gracias Adrián por tu amable reseña sobre el Hotel Mercurio.

Thank you for your visit and excellent review! We hope you'll visit again soon!

Thanks Dale! So happy that we helped make your vacation a memorable and enjoyable one! We look forward to seeing you soon!

We're very sorry you had an unpleasant stay. However, a quick google on salmonella reveals the following: "Salmonella infection is usually caused by eating raw or undercooked meat, poultry, and eggs or egg products or by drinking unpasteurized milk. The incubation period — the time between exposure and illness — can be 6 hours to 6 days." Thus it is impossible to state with assurance how you were infected. And since NO ONE, virtually no one else at the hotel has complained of stomach illness recently, it seems highly unlikely that the source was your breakfast at Hotel Mercurio. If there was some contaminated food, others would also have consumed it and gotten sick.

Thank you so much for your visit, Juan Carlos! So happy to have helped make your vacation a memorable and happy time! Visit us again soon!

Hi Charles. Thank you so much for your understanding about the buzzing noise from the neighbor's pool pump (which they swear is off at night but we know better. They don't actually use our electrical outlet though... It's a separate property with separately metered electric. But the pool pump was (apparently recently) moved be our shared wall. We're still working on a solution with that neighbor. The toilet was fixed as soon as we became aware of it - that water costs us money! We really appreciate your patronage and apologies for these inconveniences. Next time, just mention in your reservation that you prefer a room on the second floor or wherever you prefer and we'll make sure that happens.

Thank you, Harvey! We hope to see you again soon!

Thank you for your review, we look forward to serving you again soon!

Thank you David! It was a challenging few days without water and electricity. It's all restored now in our part of the city, at least. Thank you for your understanding and patience!

Thank you, Douglas! We hope to serve you again soon!

Thank you, William! So happy you enjoyed your visit with us!

Thanks so much for visiting us and we look forward to seeing you again soon!

Gracias Miguel Angel!

Thank you for your review! We look forward to serving you again soon.

Thank you for your review. We look forward to serving you again soon.

Thank you for your review! We have an old building, but we are working hard to make it better. We look forward to serving you again in the near future.

Thank you for your review! Even without words, you make us feel that our work is appreciated. We look forward to serving you again in the near future.

Thank you for your review! We look forward to serving you again soon.

Thank you, David!

We are very sorry that unlike most of our guests, you did not enjoy your stay. If we have an opportunity to serve you again, we will do the possible to amend our mistakes.

Thank you for your review! We look forward to serving you again soon.

¡Gracias Armando! Es nuestro placer y la misión de nosotros ofrecer un espacio cómodo y acogedor para nuestra comunidad

Thank you for your review, We look forward to serving you again soon!

Thank you for your review! We look forward to serving you again soon.

Thank you for your review. We look forward to serving you again soon!

Thank you David!

... and our guests are amazing too. Thank you for your review!

Thank you for your review! We look forward to serving you again soon!

Gracias por calificarnos! Nos encanta tener excelentes huéspedes como usted!

Thank you for your review! We look forward to serving you again soon.

Thank you for your review! We would love to have you stay with us again.

Dear Edward, thank you very much for your review! Usually on weekdays, especially in the mornings, the hotel is very quiet, but you are right that in the afternoons and especially on the weekends, we had become a popular place for meetings and parties! At night, after 10:30 pm, the restaurant/bar is closed and the noise is over!

Estimado José Antonio, lamentamos mucho que la habitación asignada no haya sido de su agrado. Estamos remodelando constantemente las habitaciones y estoy seguro que en su próxima visita notará los cambios. Lo estaremos esperando en el futuro cercano!

Thank you! It was a pleasure, we look forward to your next visit!

Thank you for your review!

Thank you! We enjoyed your visit!

You are very welcome! Thank you very much for being our guest!

Thank you Steven! We really appreciate your feedback and thank you so very much for choosing Hotel Mercurio! We hope to be able to serve you again soon!

Thank you for your review! We look forward to serving you again soon!

Thank you for your review. We look forward to serving you again soon!

Thank you for your review. We look forward to serving you again soon!

Thank you for your review! It has been a pleasure for us, we look forward to your next visit!

Thank you for your lovely visit! We look forward to serving you again soon!

Dear Paul, thank you again for your visit and friendship! We look forward to serving you again soon!

Thank you for your review! We look forward to serving you again soon!