The place was ok for a very short stay. Our first room had no windows! We booked 3 weeks. Not like shown online.
Don’t take your shoes off in the room. Your feet will be sticky black, but maids will tell you they wash the floors daily.😂 We stayed in two rooms and each room floor was filthy. We had them wash the floors, and then was slightly better.
They don’t give you fresh dishcloths for washing dishes. They are dirty they told me they don’t wash them ever. I asked them to wash the cloths and please give me a new one, and the maids had a fit. Eduardo also had a fit and was rude to us about it! He is not very nice or accommodating. If you don’t book with agent, hotel treats you like crap. Lesson learned.
Rosalio is the nicest, most reasonable.
There is a washing machine that you can use, and Eduardo lied to me and said “no there isn’t”, and that I had to pay full Price.
Everyone else told us it was free to use at my discretion. He cheated me $40!
He was on the side of his disgruntled and lazy maids. We were put on the floor you walked two floors up. The younger maid on our was rude and always scowling at us. She would never say hello or smile: Because we asked her to do their job? We tipped very well every single day even in spite of their horrid attitudes to us.
Our mistake was not booking through agent where their reputation is at stake.
The pools are kiddie wading pools. 12-36” deep. No hot tub. They don’t clean the toilets up there either. Always dirty.