Rebecca,Thank you for completing the online review, we do appreciate it and I will talk to the staff in regards to these issues.

Jay,Thank you for taking the time to complete our survey and I will be checking the room you were in. Hope you have a great rest of the week.

Thank you for completing the review, we appreciate your feedback and I will speak to the housekeepers.

Joshua,Your feedback is important to us and we appreciate you taking the time to complete our survey. Safe travels.

We are so glad that you stayed with us and enjoyed your stay. Also, thank you for taking the time to complete the survey.

Thomas,Thank you for completing our online review, we appreciate it so very much. We hope you come again to stay with us.

Rachelle,Thank you for completing our survey, we greatly appreciate guest feedback so that we can make our hotel better.

Thank you for completing our review, we really appreciate it. Have a wonderful rest of the week.

Thank you for completing the online review regarding your stay. I will look to see what room you were in to address the issues with housekeeping.

Thank you for the very nice review and for taking the time to complete it. We hope you come again to stay with us!

Thank you for taking the time to complete our survey. We hope that you come again to stay with us, soon!

Sue,Thank you for taking the time to complete our survey. We really appreciate it and hope you come again to stay with us!

Thank you for the nice online review, we greatly appreciate you staying with us and hope to see you again!

Thank you for taking the time to complete our online survey. Your feedback is very important to us. We absolutely do always put fresh linens on the beds.

Billy,Thank you so very much for the nice review. We hope that you come and stay with us again, soon!

Thank you for letting us know. We have pest control come every single month, but if there is an issue, we are glad you let us know. I will look to see what room you were in so we can handle this issue.

Thank you for completing our online survey, we greatly appreciate your feedback. I will let housekeeping know about the coffee situation. We also have coffee 24/7 in the lobby. Sometimes the RFID keys can get un-programmed by being near cell phones and some machinery, sorry that this was an inconvenience for you. Hope you have a great rest of the week,

Thank you for the very nice review. We greatly appreciate it and hope that you have safe travels.

Thank you for the nice review, we greatly appreciate it and that you for staying with us.

Thank you for the very nice review, we greatly appreciate it and we hope that you come and stay with us again.

Thank you for taking the time to fill out the online survey, we greatly appreciate it. I will see what room you were in and have housekeeping check it.

Thank you so very much for the kind review, we greatly appreciate it and hope that you come to stay with us again soon.

We do apologize regarding the cable. Our provider we had for over 20 years decided to quit offering cable in our area and we have had to sign up with a new provider, but in doing this, we had to re-install all new wiring and fiber optics in all the rooms and it is taking a little bit. I will look up the room you were in to see about the other.

Thank you for filling out our online survey and we do apologize for your stay not exceeding your expectations. I will be discussing this with the owners and housekeeping.

Thank you for your survey, we greatly appreciate it and we hope that you have a great week.

Thank you for completing the survey. Hope you have a great weekend.

This is not a billing issue. We had the same service provider for over 20 years and they decided to discontinue doing cable service all together. We signed a contract in plenty of time where there should have been no lapse, but the new company keeps changing the install date because new lines have to be run through all the buildings. Yes, it has been extremely inconvenient and we do apologize.

Thank you for the excellent review, we greatly appreciate it. We hope you will come again to stay with us.

Robert,Thank you for the very nice review and we greatly appreciate it so very much.

We sincerely apologize that your stay did not exceed your expectations. I will definitely be looking into the issues that you have expressed.

Thank you for taking the time to complete our online survey, we greatly appreciate it. We hope that you will come stay with us again, soon!

We hate to hear that your stay did not exceed your expectations. We do appreciate the feedback and we hope that you have a great week.

Thank you for such the nice review, we greatly appreciate it! We hope you had fun at the Diana Singing!

We apologize that your stay did not exceed your expectations, but we did offer for you to cancel with no cancellation fee and we did discount your rate. I did explain to you that the refund would have to come from Expedia and it may take awhile to go through the process. I processed the refund to Expedia on our end immediately. As for the full size beds, we do not have full size beds, only kings and queens, I know this because I did the order myself when we bought new mattresses. We put you in the 2 separate queen rooms right next door to each other so that your party could stay close together. I know that you were tired, but we did try and remedy the situation and accommodate your needs to the best of our ability as the system accidentally overbooked. I am sorry you felt like I was rude, but I asked you multiple times to not scream at me so that I could help you.

I apologize for the lack of information. We have signs posted upon entering the inn as well as the front desk. We are offering almost 30% off due to this inconvenience. We will take your complaints into consideration and inform staff to be more verbal about this.

Thank you for completing our survey, your comments are greatly appreciated and we apologize for not exceeding your expectations.

Thank you for taking the time to complete the online review and yes, I know the no cable is terrible. Our local provider that we have been with since 1995 totally quit offering cable and we had to have all new lines run throughout the buildings and the current provider's crews we went with got delayed so it has delayed the installation. As for the OTA, I will try and see who told you that we could not take direct reservations because I have instructed all front desk to take direct reservations and give the cable discount.

Thank you for completing our survey, I have spoken to the staff and re-trained them on these situations.

Thank you for response and I have spoken with the staff and made them aware. Your comments are greatly appreciated.

Thank you for completing the survey, we have checked the hot water situation and all checked out in the rooms, so I am not sure what happened there. I have spoken to the front desk clerk on duty that not and hopefully remedied the situation for the future.

We appreciate you taking the time to fill out the survey and I have shared it with the staff.

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

Thank you for the very nice review, we greatly appreciate it and hope you come and stay with us again.

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I will talk to the team about the breakfast.Thank you so much for your business and we look forward to seeing you in the future.

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Laurie WhitworthOffice ManagerQuality Inn931-363-0006

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Laurie WhitworthOffice ManagerQuality Inn931-363-0006

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Laurie WhitworthOffice ManagerQuality Inn

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are so glad you enjoyed your stay!Thank you so much for your business and we look forward to seeing you in the future.Kindest regards,Laurie WhitworthOffice ManagerQuality Inn