4/10 - 별로예요
Varma
아이를 동반한 가족 여행
2024년 6월 18일
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really don't know where to start. I booked this "resort" for my daughters 10th birthday. I am highly disappointed. First off, there's no AC in the majority of this resort, and the ones thats there is not working properly. My room, which is 99277, was horrible. The view itself was great. The AC unit wasn't working properly(I am a certified hvac engineer) for all 6 days of my stay. Every time they sent someone, all they did was lower the thermostat and walk away. I told them it needed refrigerant, and they looked at me confused. After 3 days of this, I told the lobby, and they said comeback tonight and we will get you a new room. I went back and told them, and they said I would have to wait until the morning. So I went in the afternoon and spoke to a manager and they apologized but it was already the end of the 4th day and was too much to move everything to another room (party of 4). I asked for a fan, and they bluntly said the owners would not even buy for them. The ceiling fan didn't work properly as well, and the bathroom exhaust fan did not work at all. Next is the restaurants.They did have good food, but you could not enjoy it because it was either an open restaurant or the AC wasn't working, and they didn't turn on the fans. The buffet had good food but there was no authentic dominican foods. I am from the States, and I got tired of eating it. The beach and pool is amazing. The drinks were basic. The best bartender is from the lobby bar and his name is jose.
Varma
2024년 6월에 6박 숙박함