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바이아 프린시페 그랜드 푼타 카나 - 올 인클루시브 여행 후기

4 out of 5
바이아 프린시페 그랜드 푼타 카나 - 올 인클루시브
Arena Gorda - Macao, Seccion Baigua, Punta Cana, La Altagracia

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1522개 이용 후기 중 543개" "
평점 8 - 좋아요. 1522개 이용 후기 중 313개" "
평점 6 - 괜찮아요. 1522개 이용 후기 중 253개" "
평점 4 - 별로예요. 1522개 이용 후기 중 195개" "
평점 2 - 너무 별로예요. 1522개 이용 후기 중 218개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Nicia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Poor management one person says on thing the others says another thing ! They wasted hours of my stay whit back and for just to get access to daily pass that was offer to me and I was never able to obtain
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Zulma Ivette Rios

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quite
2024년 5월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 25일
Dear Mrs. Zulma Ivette Rios,We are glad to hear that your stay with us was pleasant. We hope to see you again soon!Kind regards,Guest Relations Bahia Principe Bavaro Resort

10/10 - 훌륭해요

Virginia Natalia Hernandez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The workers are kindness and friendly
답변 제공: Guest Relations 님, 2024년 5월 25일
Dear Mrs. Virginia Natalia Hernandez,Thank you very much for your kind words, we are proud that you found everything amazing and that the service of our staff could not have been better. Kind regards,Guest Relations Bahia Principe Bavaro Resort

8/10 - 좋아요

JOSUE MIGUEL MAYSONET

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Humedad en las habitaciones y filtros de los baños no funcionan.
2024년 5월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 24일
Estimado Sr. Josue Miguel Maysonet,Muchas gracias por su rápido y detallado comentario. No estábamos al tanto de este problema y le agradezco mucho que me lo haya comunicado. Ahora podremos hacer los ajustes necesarios en nuestro flujo de trabajo y hacer un seguimiento de nuestro progreso para ser más eficiente en general. A lo largo de las próximas semanas, mientras aplicamos estos cambios, esperamos que podamos comprobar regularmente nuestra capacidad para superar este problema. Siempre a su disposición, Guest Relations Bahia Principe Bavaro Resort

4/10 - 별로예요

ramon

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Malo nos lobque promocionan
2024년 5월에 4박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 24일
Dear Ramon,Please allow us to apologize for not having fulfilled our objective with you, which is to meet the expectations of our customers. We are very sorry for the inconvenience mentioned above. We look forward to welcoming you on a future stay and have the opportunity to change any negative perceptions you may have had. Best regards, Guest Relations Bahia Principe Bavaro Resort

4/10 - 별로예요

NIKOLAS

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was far below the standards indicated. Staff were rude and rooms often not restocked. The food was sub par often feeling sick after eating.
2024년 5월에 7박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 24일
Dear Mr. Nikolas,Thank you very much for your quick and detailed comment. We were not aware of this problem and I thank you very much for bringing it to my attention. We will now be able to make the necessary adjustments to our workflow and track our progress in becoming more efficient overall. Over the next few weeks, as we implement these changes, we hope that we will be able to regularly test our ability to overcome this issue. Always at your disposal, Guest Relations Bahia Principe Bavaro Resort

4/10 - 별로예요

Margaret Ann

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Even though we arrived well after the check in time our room was not ready. The front desk staff were often rude when asked questions. We waited an hour in the lobby constantly being bombarded with persons placed there trying to convince us to “upgrade” to their premium package. All of our party spent at least one full day in the room Ill from the food at the buffet. The rooms all had a large amount of mold in the washrooms, one of the rooms we paid for had a leak in the roof and the front desk staff instructed us to have someone stay in the room to supervise maintenance fix it. The replenishment of the rooms was inconsistent often items such as coffee and water were not replaced in the rooms. At one point they allowed some of the table vendors in the resort, making it impossible to go to the buffet without being harassed to purchase. Overall I found a resort with minimal relaxation, where I would have been further to stay at either a hotel or air bnb.
2024년 5월에 8박 숙박함
답변 제공: Guest Relations 님, 2024년 5월 24일
Dear Mrs. Margaret Ann,We sincerely appreciate your comments and the time you have taken to evaluate our service. From what you have said, we understand what we need to do to renew ourselves and become more efficient in providing service to our customers. Your suggestions have been worthwhile and we hope to implement them very soon. Best regards, Guest Relations Bahia Principe Bavaro Resort

8/10 - 좋아요

JULISSA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,

10/10 - 훌륭해요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place!
2024년 4월에 7박 숙박함
답변 제공: Guest Relations DepartmentgG 님, 2024년 5월 14일
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Kindest regards,

8/10 - 좋아요

Paige

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relations DepartmentgG 님, 2024년 5월 14일
Dear Guest,Thank you for your rating, we look forward to welcoming you back.Best regards,g

6/10 - 괜찮아요

Valmira

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
The pools the beach is beautiful environment. The pool is great for little kids the way its designed. We did have an issues with the check in staff as soon as we arrived. As we had an earlier flight and got there at 12. So by 3 o'clock my husband approached the counter to get the room #. They where yelling at him to go at the back of the line .We did wait in line when we first got there . So we assumed its was common courtesy to just give us the room # as we had been waiting since 12. That was uncomfortable and uncalled for. But my God the mosquitoes are horribly. Everything in the room had dead mosquitoes. Everyone was bitten everywhere. It didn't matter where u went they were everywhere. I have been to other hotels in this area i have never encountered such a horrible amount of mosquitoes everywhere. Lobby, restaurant, pool, the hotel room it was a never ending battle with mosquitoes.
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay.We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.Best regards,

6/10 - 괜찮아요

Kristi

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
While the property is nicely kept, it is very dated. The room did not have any hotel info in it, nor did it have anything to write on or with. Had asked for more pillows 4 different times and they were never brought. The ceiling was leaking from the heavy rain. Check in process was difficult, they did not have any rooms available with 2 beds, which I had specifically asked for when booking. They had to bring a roll away bed which immediately broke when laid on and couldn't get another one until the next night. I kept checking back for another room, there were none available. I thought the staff was mostly rude. None of the bartenders did anything to earn a tip. Bar service at the pool or beach was pretty much non existent. Food at the buffet was the same thing every night and not hot at all. The beach was beautiful and kept clean.
2024년 4월에 8박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Our main goal strives in achieving our guests' complete satisfaction, now that they are the axis that governs all of our activity and it is towards them that we head our constant effort every day. We are really sorry to hear that you were not satisfied with our services in your son’s wedding and we apologize for any inconvenience you may have experienced.Best regards,

8/10 - 좋아요

Patricia Grillo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the variety of entertainment each night, you could choose whether you wanted to watch a show or listen to live music or even better, go to a second show after the first show! So many options for entertainment. staff was very friendly and facilities were always clean. Beach was absolutely stunning, I would definitely recommend to friends and family.The only thing I didn’t love was how we got no information about anything when we arrived, we had to come back to guest services to inquire about everything (how do we reserve dinners, where do we get towels, where is the gym, what are the times, where do we get towel cards.. etc and that when we booked transportation to pick us up with our luggage’s for check out, they never showed up so we just walked and were a few minutes late because of that
2024년 4월에 8박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear,Thank you for sharing your feedback, which plays a key role in our continuous improvement process and drives us to achieve our commitment to excellence. We apologize for the inconveniences you experienced during your stay.We truly hope you will consider returning to this Caribbean paradise in the Dominican Republic and enjoy all our facilities and services.Bahia Principe Hotels & Resorts, all inclusive hotels in Punta Cana.Best regards,

2/10 - 너무 별로예요

Hardeesh 님, mississauga

단체 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We stayed at Bahia Principe Punta Cana originally for 5 nights. We arrived at the airport a little earlier than our check in time, however it seemed like reception had difficulty assigning our rooms. Overall it took very long and we were tired going through the process. It was worse once we got to our rooms as both rooms were infested with bugs, bed bugs and mosquitoes. We tried to turn on the ac and use bug spray throughout the first day as we were tired and just wanted to rest. The washrooms were also disgusting and the room decor was severely in need of an upgrade. By, 11 pm we had enough of the bugs as we had a child with us as well and we asked for new rooms. At first the 2 receptionists denied us and said made us wait for a manager for a simple room change. We were upset but they did not care as their shift was over in 5 minutes. As soon as the shift change happened we had to explain and wait another 1 hour before we finally were offered to transfer to the Bahia bavaro for the remainder of the trip. These rooms were slightly better in terms of decor and there were no bugs. The whole process took too long and it was almost 2 am. In the new room however, there was no cold water, and the water was only boiling hot with very little water pressure and a dirty tub. The tap for the sink was not even attached and we had to call for a handyman three times in the morning to come fix it and wait for an hour for that to be done. Then we found that toilets did not flush well.
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. We do look forward to serving you again and we really want to make your next vacation a worth remembering one.Yours sincerely,

10/10 - 훌륭해요

Kamal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful place😊
2024년 4월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.It’s our sincere hope to have the opportunity to welcome you in the near future in any of our Bahia Principe Hotels & Resorts to show you our commitment to excellence.Regards from Dominican Republic,

8/10 - 좋아요

Jose Antonio Aleman

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tienen que remodelar las habitaciones
2024년 4월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

4/10 - 별로예요

David

단체 여행, 연인과의 여행
좋아요: 청결 상태
El problema es que tienen una plaga de mosquitos. Deben controlarlo porque no se puede disfrutar de las amenidades. Mi esposa y yo llevamos repelente pues sabemos como es el trópico, aún así llegamos a nuestro hogar llenos de picadas al igual que el grupo de dieciocho con los que estábamos. Espero que establezcan un protocolo para atender esto que es tan importante para evitar la propagación de enfermedades.
2024년 4월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

8/10 - 좋아요

April

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The resort itself was nice but don’t book if you don’t like shuttles. We were quite far from the beach. Our family also got Norwalk Virus upon return.
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Mayra Roccio Tejeda De Los 님, Carolina

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estoy muy contenta, fue mi primera vez visitando este lugar, está Espectacular de lo único que me quejo es la cantidad de MOSQUITOS que habían en la habitación y en las áreas comunes. Deberian hacer algo al respecto fui con un grupo de amistades algunos se quedaron en otras de las facilidades y no tuvieron ese problema asi que deberían hacer algo con eso.
2024년 4월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 - 괜찮아요

nydia Esther Diaz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Tienen un grave problema con los mosquitos. Tanto en las áreas comunes, como en los cuartos es insoportable.
2024년 4월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Huésped,Ante todo, queremos darle las gracias por compartir con nosotros sus comentarios acerca de su reciente estancia y destacar el buen servicio brindado por el personal.Referente a los insectos, permítanos informarle que debido al clima tropical y la exuberante vegetación que rodea nuestras instalaciones y, teniendo en cuenta que estamos ubicados en una zona de manglares protegidos, la presencia de ciertas especies provenientes del exterior no puede ser evitable en todo momento; Sin embargo, no tenemos infestaciones de insectos en el complejo. No obstante, dado a que el bienestar de nuestros huéspedes es nuestra prioridad, somos muy estrictos con las medidas sanitarias. Asimismo, consideramos de importancia destacar que hacemos seguir los programas de control de insectos y roedores, mediante un programa estricto de fumigación, que se llevan a cabo continuamente. De todos modos lamentamos profundamente el desafortunado incidente que usted experimento en relación a este tema.Siempre a su disposición,

6/10 - 괜찮아요

ALIETTE PUCHEUX

가족 여행
별로예요: 숙박 시설 상태 및 시설
I arrived at the front desk to begin with my check-in, they sent me to the Bávaro hotel, even though my reservation was for Bahia Principe Gran Punta Cana. (Later I realize that they are like Siamese twins). Ericka suggested to upgrade the rooms, because she said the hotel is old and only a few rooms were renovated. I agreed and paid the upgrade. They were nice but, one had the front door frame out of place so, it was very difficult every time we had to close the door, you had to pull it hard, I imagine the guests next to us must have woken up with the noise. My room had mold on the ceiling of the shower, the ac did not cool, to the point of not having to cover myself all night and one of the decorations on the wall was covered in mold. At the buffet, I was waiting for a spaghetti when I saw a cockroach walking up and down the counter where the cooker was, and he didn't even flinch. I imagine that the hotel would be quite full, and they decided to open a room attached to the buffet where no one wanted to sit because of the strong musty smell. In general, you could notice a bit of disorganization, there were many waiters walking around from one place to another,but no one attended to you.In the Japanese restaurant a cockroach fell on a guest, then ran under to my table and continue running all over the room and ended up being chased by one of the chefs.I talk with the general director,he was very receptive and told me they are trying to resolve the cockroach’s issues and other
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We greatly regret that we did not meet your expectations. We sincerely appreciate your comments, as they are very important to us and show us where we need to pay special attention in order to further improve our services.Please note that this kind of situation does not correspond to our daily operation and we are deeply sorry for the inconvenience caused to you.Greetings from Punta Cana!Regards!

2/10 - 너무 별로예요

Katia Jeaniris Estela

단체 여행, 연인과의 여행
별로예요: 편의 시설/서비스
nos fue muy mal la habitación llena de insectos y el baño botaba agua por todos lados
2024년 4월에 3박 숙박함

8/10 - 좋아요

Bartolome 님, Puyallup

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The room has a water leak that bothers us every rainy night. They promised they would send a person to fix it but it never happened and I really got tired of calling to make the report.
2024년 2월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We would like to take this opportunity to offer our most sincere apologies for, in this occasion, we were not able to fulfill your expectations. It does sadden us to hear that the image you may have had of us has now been tarnished. Best regards,

4/10 - 별로예요

Darlene 님, Hay River

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The property itself was nice but the agent staff were very rude! Very sarcastic rolling eyes extra. The cleaning staff were very nice. The prices for gifts and snacks were very extremely expensive. We did not know were things were and how things work as it was never explained to us. My partner fell sick on the trip (food poisoning at resort ?) and ended up in the hospital the medi centre Angie were rip offs as they told us he should go to the hospital and charged us $250 USD just to tell us that. The private hospital they sent us to was rude and felt like a jail and kept him in the hospital longer than needed as our insurance company said everything was done at 11am but he wasn’t real eased until 3:30pm. We spoke to other people who went through the same thing. The fridge didn’t work and I paid for premium internet and barely had any internet. The pool was closed at 6pm every night. They day after we got there we were told to meet at the front desk for 930 am to discuss our return transfer but they were just trying to push the excursions on us. Very very disappointed and would not recommend anyone go there.
2024년 4월에 6박 숙박함

8/10 - 좋아요

Jeiner

좋아요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Regards!

6/10 - 괜찮아요

Julie

별로예요: 청결 상태, 직원 및 서비스
Ménage dans les chambres 👎femme de ménage n’a jamais changé mes draps en 14 jrs de séjour!Refait ton lit c’est tout.
2024년 1월에 15박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We sincerely apologize for the situation transpired. Thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Kindest regards,

8/10 - 좋아요

Egda

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you very much for your rating.Best regards,

10/10 - 훌륭해요

Christina Leigh

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
I liked that for my Birthday we came back to the room after a big day at the beach and someone brought a plate of fresh fruit and bottle of champagn. I did not like when we arrived we could not get inyo r room until 330. We arrived at 1130. Could not get food till checked in and we were starving
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We sincerely regret any inconvenience you may have experienced. We hope you will be willing to give us the opportunity to welcome you once again to experience the hospitality of our people, the quality of our services and facilities.Best regards,

8/10 - 좋아요

Xochilt

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Overall served its purpose for a weekend getaway. However some renovations are needed and attention while cleaning.
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you for taking the time to post a review of your recent stay at our Bahia Principe Grand Punta Cana. We sincerely appreciate all feedback.We are proud to read that you were happy with the service you encountered and to know that you absolutely recommend us.Looking forward to seeing again you in the future!Best regards,

2/10 - 너무 별로예요

Skylar Mae

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you very much for your time and ratingRegards!

10/10 - 훌륭해요

Hani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s our 4th time at the resort, great people, great energy and everyone is friendly.
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed a wonderful family vacation.Thank you for your nice comments and for highlighting our good food, polite staff, beautiful beach, and meticulously maintained premises.Best regards,

10/10 - 훌륭해요

Anne Renee

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best time of my life at grand punta cana!! everything was flawless
2024년 3월에 8박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We greatly appreciate that you have chosen one of our Resorts for your first visit to Dominican Republic. It is a real pleasure to read that you enjoyed your vacation.Best regards,

10/10 - 훌륭해요

chandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
DearThank you very much for your time and ratingBest regards,

10/10 - 훌륭해요

Helene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tres grand resort. Nous avons marché beaucoup avec notre bébé en poussette, mais c’était parfait pour nous. Le staff est tellement gentil, souriant, accommodant. Le buffet a beaucoup de choix. Seul point négatif est qu’il faut se lever super tôt (6am) pour réserver une chaise avec parasol a la plage, même chose pour les piscines. Je recommande cet hôtel et tous le resort Bahia Principe.
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

10/10 - 훌륭해요

Etzia

2024년 3월에 3박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you for taking the time to leave your feedback.We look forward to welcoming you.Best regards,

8/10 - 좋아요

Prarthik

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Food is terrible..! I am vegetarian and I had problems..! Booking restaurants is a nightmare..!
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you for bringing to our attention the comments about your stay. We sincerely regret any inconvenience you may have experienced. We are seriously dedicated to value our guest feedback. For this reason, we will contact you at the earliest convenience. Once more we regret the situation that you experienced but we look forward to welcome you very soon in our Grand Bahia Principe Punta Cana.Best regards,

8/10 - 좋아요

JULIMAR

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
En general fue bueno
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Cliente,Nos agrada saber que ha tenido una buena estancia con nosotros.A su disposicion.Un saludo,

8/10 - 좋아요

Sandra L

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I really enjoyed my stay. My room needed a good full paint job not just a shotty touch up ,and the bedding is really outdated otherwise all was a fine resort with nice service .
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

10/10 - 훌륭해요

Darian Marie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bueno, lugar tranquilo para vacscionar y estar en paz.
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Cliente,Nuestro objetivo es poder conseguir la máxima satisfacción de todos nuestros clientes y nos alegra ver que con ustedes lo hemos conseguido. Sus observaciones serán tratadas con el máximo interés. Esperamos tener el gusto de atenderle nuevamente!Saludos,

8/10 - 좋아요

David

좋아요: 청결 상태
2024년 3월에 5박 숙박함
답변 제공: Guest Relation 님, 2024년 3월 27일
Gracias por su puntuaciones, espero que nos comente en otros momentos su comentarios de satisfacción

6/10 - 괜찮아요

TINERFI ALEXANDER DIAZ

좋아요: 숙박 시설 상태 및 시설
No hay atencion Telefonica ni information hasta llegar Al hotel
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Estimado Cliente,Queremos expresarle nuestras más sinceras disculpas por los inconvenientes que experimentó, pero tenga por seguro que sus comentarios han sido presentados al Gerente General de nuestro Resort con quien daremos la debida atención.Saludos cordiales,

8/10 - 좋아요

William Andrew

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Very beautiful beach
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,We greatly appreciate that you have chosen one of our Resorts as your holiday destination in Punta CanaBest regards,

2/10 - 너무 별로예요

Frank

단체 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room closer to the beach are nice. Units 1-4. We were in unit 17 and it was dark and dingy. Food at this resort was aweful. We paid extra money to upgrade to the Esmeralda next door. WAY better everything! Have fun!
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Dear Guest,Thank you for taking the time to post a review of your recent stay at our hotel. We sincerely appreciate all feedback.Best regards,

6/10 - 괜찮아요

Aline

2024년 3월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you very much for your time and ratingBest regards,

8/10 - 좋아요

Danny

2024년 3월에 4박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Buenos días,Muchas gracias por su tiempo tomado y dejado una puntuación.Un saludo,

8/10 - 좋아요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 - 좋아요

Laurie Ann

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property is beautiful and the grounds are very well maintained, most of the staff were pleasant and cheerful but some were never smiling and sometimes rude. The food in the buffet was plentiful but any hot food was not hot or even warm unless it was cooked right in front of you like pasta’s or egg omelette’s. The Bahia Grand Punta Cana buffet had a terrible sewer like smell, they should do something about that as it is nasty. This resort needs updating. The little flies that bite are awful and for someone like myself that has allergies to these bites, it was not a pleasant experience. I understand that this is a problem in most of your resorts because of the climate, but it would be nice if people were informed before they come because then we could be prepared better! The beach was amazing and we got lots of swimming time in the beautiful ocean and so much wonderful sunshine :-). We spent from the 29th of February to March 15th 2024. Over all the vacation was good, my suggestion to other people going to the D/R. Do your research before booking a resort. Thank you
2024년 3월에 14박 숙박함

8/10 - 좋아요

Houssam 님, Abu Dhabi

좋아요: 청결 상태
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 15일
Dear Guest,Thank you very much for your rating, we look forward to welcoming you to our beautiful hotel.Best regards,

8/10 - 좋아요

Marlie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The resort was overall a good resort. Check-in was a little annoying - we were told room would be ready at 3 and didn't get in until around 5. We were also here during peak spring break so I am sure they were busy. I gave the facilities a 3/5 because our shower head was broken. I will say you get what you pay for and I was certainly tired of eating the buffet food lol. However, we went to the Nikkei restaurant and it was really good I recommend trying. The view was worth it though and overall a good stay for an affordable price.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Yaroslav

2024년 3월에 6박 숙박함
답변 제공: Guest Relations Department 님, 2024년 5월 14일
Dear Guest,Thank you very much for your time and ratingBest regards,