야외 수영장 | 야외 수영장, 수영장 파라솔, 일광욕 의자

샤토 델 마르 여행 후기

4 out of 5
샤토 델 마르
Ave. Alemania, Punta Cana, La Altagracia

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 181개 이용 후기 중 95개" "
평점 8 - 좋아요. 181개 이용 후기 중 52개" "
평점 6 - 괜찮아요. 181개 이용 후기 중 16개" "
평점 4 - 별로예요. 181개 이용 후기 중 9개" "
평점 2 - 너무 별로예요. 181개 이용 후기 중 9개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is badly in need of an update. Patio doors have no seals causing noise and rain to come through. Kitchen was poorly stocked with glassware, dishes and cooking pans, toaster had a dangerous electrical shortage, there was no dining table, and water pressure and temperature from the showers was very poor. View from the balcony was the rooftop utilities of the building in between us and the beach. Staff tried had to please but they could only do so much. We stayed in one of the penthouse units and the rooftop pool and deck were the only saving graces. I would not rent again.
2020년 3월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: freddy garcia 님, 2020년 3월 10일
thanks

10/10 - 훌륭해요

Paul 님, New York

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Freddy and his staff are friendly and extremely helpful. This is an outstanding alternative to the surrounding resorts, which we find to be soulless. We enjoyed our time here, a stones throw from the beach. The area is very safe and if you wanted to, you could remain barefoot for the duration of your visit. We would happily stay here again.
2020년 2월에 4박 숙박함
답변 제공: freddy garcia 님, 2020년 3월 1일
Thanks for taking your time to review us, we are glad that you have had a great time with us. we hope to see you again on your next visit.

10/10 - 훌륭해요

Angela 님, KY

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The location was pretty good, it was next to a large resort and walking distance to several restaurants. The breakfast was absolutely amazing! Every morning we ate at an open-air sit down restaurant right on the beach and they had fresh fruit and juice and several options. We stayed in the penthouse and had our own hot tub on the roof- absolutely amazing! The people were very friendly.
2018년 8월에 1박 숙박함
답변 제공: Freddy Garcia 님, 2020년 2월 25일
Thanks for taking your time to review us, we are glad that you have had a great time with us. we hope to see you again on your next visit.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This is a tourist trap. Not front of the beach. They modify the photo to look on the beach. Not clean, not well maintained. Hot water turn from cold to very hot. Small choice breakfast. But large 2 rooms apartment. Check neighbours prices, much cheaper there.
2020년 1월에 2박 숙박함
답변 제공: freddy garcia 님, 2020년 1월 20일
Good morning, morning, sorry did not like it you ,should actually check the photos since the beach is located about 43 steps from the property, the photos shown are from our swim up pent house, which has a rooftop pool, which can be confusing but to enjoy that beautiful image you must rent the swim up pent house .. thanks for your visit us we hope to serve you pleasantly next time

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estuvo bien todo buen servicio amable los empleados del hotel
2019년 12월에 9박 숙박함
답변 제공: freddy garcia 님, 2019년 12월 23일
gracias por sus comentarios , esperamos tenerlos nuevamente en

8/10 - 좋아요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The room itself was fenomenal, however there was no hot water and the bed was extremely uncomfortable to the point of causing pain and discomfort. Getting to the property was extremely unattractive, and parking onsite is limited to just 5 spaces 2 of which were taken up by their own vehicles. Proximity to the beach was incredible.
2019년 11월에 1박 숙박함
답변 제공: freddy garcia 님, 2019년 11월 6일
Thanks for your comments, that help us to improve.

2/10 - 너무 별로예요

Stephanie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Customer Service Lacking.
We arrived and had to wait over an hour for our room upon arrival. Then we did not have towels in the "penthouse" to accomodate the number of guests and toilet paper for all three bathrooms.The next day we were gone all day and when returned our room had not been serviced. As a result they were trying to clean while we were in house and did not do a thorough. They clearly did not have enough help. I would not recommend this hotel as the front desk staff are not professiional. The guy that checked us in even drank alcohol whileon duty. Unbelieveable!!!
2019년 7월에 4박 숙박함
답변 제공: freddy garcia 님, 2019년 8월 24일
Good morning, it is unfortunate what happened, with this, we appreciate your comments sir ,.. Thank you

10/10 - 훌륭해요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: FREDDY GARCIA 님, 2019년 7월 30일
THANKS A LOT FOR YOUR REVIEWS

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
プンタカナ初日一泊利用 家族旅行
プンタカナ滞在初日の一泊のみ利用しました。広いお部屋へアップグレードして頂き大変快適なステイでした。キッチン付きで利用はしませんでしたが子供のマグカップを洗ったりする洗剤等が付いてて良かったです。エレベーターがないのが難点。朝食は小さな子供2名分のバウチャーもちゃんと支給され、ホテル近く海辺のレストランへ。海を眺めながらの朝食が楽しめます。ホテルから徒歩5分程歩くとスーパーやレストランがあり便利です。
2019년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the location so close to the beach and the property manager Freddy took care of our every need. Ill definetely be staying there again and i have no complaints. With all the stories going on about DR i didnt know what to expect but i was glad i came. Never did i feel unsafe or unhappy. Cant wait to get back
2019년 6월에 5박 숙박함
답변 제공: Freddy Garcia 님, 2019년 7월 23일
Thanks for taking your time to review us, we are glad that you have had a great time with us. we hope to see you again on your next visit.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
This was a full apartment with kitchen, living room, and 2 bedrooms. I was expected just 2 bedrooms. There was only air conditioning in the 2 bedrooms. The main areas were so hot that they were difficult for us to use. The air conditioner in one bedroom did not work that well so it was pretty warm but the other was good. We arrived late and our toddler was already asleep so I put her down in one room. When I looked more carefully, there was a balcony where the door was broken so you couldn't lock it. I didn't feel good about her staying in there by herself so I slept with her. My husband slept in the other bedroom. I feel like that door should have been an immediate fix because of safety concerns with children. The pool area was beautiful and not many people. We had a bit of a problem communicating because many of the employees did not speak any English. They had a deal for breakfast with a restaurant down the street. That was the highlight of our visit. The restaurant was so quaint with a beautiful beach view. Wonderful service and delicious food!
2019년 7월에 1박 숙박함
답변 제공: freddy garcia 님, 2019년 7월 19일
Thanks for your comments, that help us to improve.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property - really spacious suite - FABULOUS location and the nicest staff. We really enjoyed our stay in this vacation condo. It’s not an all inclusive so technically less “amenities” & probably not for those wanting that type of scene. But if you want freedom, easy beach access, easy restaurant access - even if you are just walking - there are tons of options nearby for food. The neighborhood is safe. Like anywhere you might travel to - use normal precautions/common sense. The staff is very happy to help you find your way around - arrange cars etc. and the restaurant breakfast delish. We hope to be back one day. Thank you ChateauDM!
2019년 6월에 7박 숙박함
답변 제공: freddy garcia 님, 2019년 6월 24일
Thanks ,...for the comments , we apreciate it

8/10 - 좋아요

Gina

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent place to stay outside of a resort. Close to the beach but no way to sit in chairs on the beach bc resorts own them. Hotel was good and the area had a few places to eat within walking distance. We did excursions every day so just a place to sleep. The beds were comfy and clean.
2019년 6월에 5박 숙박함
답변 제공: freddy garcia 님, 2019년 6월 12일
thanks for the comment, at the restaurant where you ve had breakfast you have acces for chair beach...

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
2019년 4월에 6박 숙박함
답변 제공: freddy garcia 님, 2019년 5월 4일
thanks very much !!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious centered near a nice stretch of beach, decent restaurants, and night clubs.
2019년 4월에 2박 숙박함
답변 제공: freddy garcia 님, 2019년 4월 25일
thanks for taking your time to review us, we are glad that you have a great time with us. we hope to see you again on your next visit.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A cozy place right at the ocean front.
Very nice and cozy place. Just a few steps away from the ocean front. Friendly staff and helpful. You can have breakfast at the Lio Beach Restaurant by the ocean. Feel the ocean breeze while having the breakfast. Great experience.
2019년 4월에 4박 숙박함
답변 제공: Manuel 님, 2019년 4월 10일
thanks for taking your time to review us, we are glad that you have a great time with us. we hope to see you again on your next visit.

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Daily breakfast is a half block walk to a beautiful little beachside restaurant where breakfast is prepared for you. Hotel staff are receptive to your needs. We had an issue with a bed mattress that was too soft and we were offered another room with a firmer mattress. The staff also looked out for the safety of our teenager and we really appreciated that. Overall we enjoyed our stay and would definitely book the hotel again for future travels.
2019년 4월에 4박 숙박함
답변 제공: freddy garcia 님, 2019년 4월 7일
thanks for the comments and share you time with us . We look forward to making your vacation a memorable one for the next time and welcome you to beautiful Punta Cana.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that we were steps to the beach and the room has pleasing aesthetics. Also, walking distance to all the restaurants and market. The rooms can use a little bit more scrubbing down for my taste. Other than that it was an enjoyable stay.
2019년 3월에 4박 숙박함
답변 제공: freddy garcia 님, 2019년 4월 6일
thanks for the comments

10/10 - 훌륭해요

Reginald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Loved the stay at the Chateau Del Mar
We enjoyed our stay at this property. The suite was spacious and well appointed. The staff were very helpful and we felt safe! Good restaurants close by, close beach with chairs available. We enjoyed our time relaxing! The only downside was we had to ask for towels several times. Other than that...all was good!
2019년 3월에 7박 숙박함
답변 제공: Freddy Garcia 님, 2019년 5월 3일
Thanks for your comments. We appreciate that you have spent a pleasant time with us, regarding the towels, our staff informs you that if you need room service you should only communicate it in the lobby.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our 3 bedroom master suite kids had there own room with balcony and master room had ocean view with balcony and walking closet!! Walking showers with Hot water I highly recommend this property for ur next vacation to punta cana Also beach is 5 min walking distance shops and restaurants about 7min walking distance Breakfast included is great there menu consist of yougurt w fruit,pancakes, omletes, toast and juice and coffee
2019년 3월에 2박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 30일
thanks for choosing us as your vacation destination , we really apreciate it your comments

8/10 - 좋아요

Ryan 님, Santa Rosa,California

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great alternative to a all inclusive. Close to the beach and restaurants.
2019년 3월에 6박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 23일
thanks , we appreciate it your comments

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great!
2019년 3월에 3박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 22일
thanks

4/10 - 별로예요

Christine

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 편의 시설/서비스
I didn’t care for the area, narrow street, or parking. I thought I’d have a room with a nice view but instead my patio faced a vacant lot with garbage. The condo was nice but we found a live cockroach in my kids room! Hot tub not working. Welcome drink was water. The beach was not groomed so there was seaweed all over & it smelled like sewage. Ended up leaving for an all inclusive. They charged me for one night that I wasn’t staying per there policy. I believe they shouldn’t have after I told Freddy about the cockroach I killed and left in the room for them to see.
2019년 3월에 7박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 21일
Thanks for your comments, that help us to improve.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 3월에 7박 숙박함
답변 제공: freddy garcia 님, 2019년 4월 1일
thanks we apreciate your rate

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Excelente opción para aquellos que no quieren estar atados a los tiempos de los hoteles allí inclusive. A 50 metros de la playa, cerca de restaurantes, supermercados, a 2.5 km del Shopping, etc. Apart amplios y completos. En una palabra todo lo necesario y más para disfrutar de Punta Caña.
2019년 2월에 10박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 17일
Muchisimas gracias , por sus comentarios, esperamos puedqn regresar

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 2월에 5박 숙박함
답변 제공: freddy garcia 님, 2019년 3월 7일
thanks we appreciate it

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 2월에 5박 숙박함
답변 제공: freddy garcia 님, 2019년 4월 1일
thanks we apreciate your rate

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful
We stayed at the penthouse and it was amazing! The service was great, we had an ocean view with a private pool. I would def stay there again!!
2019년 2월에 2박 숙박함
답변 제공: freddy garcia 님, 2019년 2월 27일
Thank you very much. was a pleasure, , we re glad for you comment its help us to be better

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was a short walk from beach, resturants, shopping. The complimentry breakfast was a real meal in an excellent testurant on the beach. Nice pool area.
2019년 2월에 1박 숙박함
답변 제공: freddy garcia 님, 2019년 2월 25일
Thanks for your comments , was a pleasure attendant you ,and we apreciate it your sharing time we us, we look forward to see you again, have excellent day!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice grounds and apartment is large our view was an empty lot. Didn't get hand towels or wash cloth just 2 bath towels. Only here 1 night so it was not that important, otherwise nice place.
2019년 2월에 1박 숙박함
답변 제공: Freddy Garcia 님, 2019년 2월 24일
Thanks you it's really important for us we appreciate it your comment we're working hard to improve each day , its pleasure for us , that you spend beautiful moments and your comment going help us to be better....

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff was helpful, and the rooms of a nice size, with a decent kitchen area. The view from the hotel room was poor; the televisions were only partially functional; hot water was not available about 1/2 of the time; the pool is smaller than it looks in the photos; they only provide 1 towel per hotel guest for your bathroom(s).. The breakfast was at a restaurant near the hotel; the restaurant was very pleasant.
2019년 2월에 4박 숙박함
답변 제공: Freddy Garcia 님, 2019년 2월 24일
Thank you, it's really important for us yours coments about hot water sometimes the people handel wrong our staff are wiiling to help you any time you need, we appreciate it , your comment we're working hard to improve each day , its pleasure for us , that you spend beautiful moments and your comment going help us to be better....

8/10 - 좋아요

PAUL W FRANKS JR.

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
2019년 2월에 2박 숙박함
답변 제공: FREDDY GARCIA 님, 2019년 2월 16일
THANKS FOR THE COMMENTS

4/10 - 별로예요

crystal

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The property overall was ok. The pool and pool area was nice. The jacuzzi was not usable, it was meant for kid swimming, as we were told. Our room was nice until we went into the restroom. The shower had mold and was definitely not what we expected. We would not stay there again.
2019년 2월에 1박 숙박함
답변 제공: freddy garcia 님, 2019년 2월 8일
Thanks for your comments, this helps us improve, our staff are willing to make a memorable vacation , all tha you should have consulted with them...thanks

10/10 - 훌륭해요

실제 이용하신 고객

2019년 1월에 2박 숙박함
답변 제공: Freddy Garcia 님, 2019년 1월 15일
thanks for choosing us as your vacation destination,

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had the penthouse which came in handy as a gathering spot for our group of 19.
2019년 1월에 7박 숙박함
답변 제공: freddy garcia 님, 2019년 1월 19일
thanks for your comment, we are improving to serve as you deserve....

4/10 - 별로예요

Monae 님, Detroit, MI

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The people are very kind but the pictures are deceiving. Most of the property was a failure of expectations. It's worth it to pay for the all Inclusives on the beach. I ended up leaving shortly after checking in and getting a room at the Bavaro Palace on bookit.com for cheaper and i couldn't ask for more. Once we booked with Chateau del Mar, we accepted the offer of the taxi service that the hotel offered. We were picked up in a noisy old van. We passed by all the nice resorts and turned down what looked like an alley to get there. Check in was smooth and again the people are sweet but the room was not satisfying at all. The balcony overlooked a large pile of trash that was described to us as construction when we asked. It just wasn't what I expected gor vacation on my birthday. Also the people in the area were super aggressive. The vibe was not good.
2019년 1월에 3박 숙박함
답변 제공: freddy garcia 님, 2019년 1월 10일
Good morning, it is unfortunate that happened, with the area , we were expecting that the infrastructure style, liked ...we appreciate your comments that help us to improve,.. Thank you

10/10 - 훌륭해요

Oliver 님, Charlottesville VA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the location .. I prefer an independent place over all inclusive as I want to understand the area This place is beautiful safe and local ....
2018년 11월에 5박 숙박함
답변 제공: freddy garcia 님, 2018년 11월 27일
thanks mr oliver we apreciate it , we look forward, to share with you

10/10 - 훌륭해요

Monique 님, Orlando Fl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was absolutely beautiful clean and management was always available and willing to help it is literally steps away from the beach and also close by some nice restaurants i would definitely recommennd this property to anyone visiting
2018년 11월에 3박 숙박함
답변 제공: Freddy Garcia 님, 2018년 11월 16일
Thanks for your comments ,MONIQUE was a pleasure and we apreciate it your sharing time we us, we look forward to see you again, have excellent day!

10/10 - 훌륭해요

isaias 님, miami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bien ubicado y el personal muy atento. La relacion del precio con lo ofrecido es lo correcto.
2018년 11월에 3박 숙박함
답변 제공: Jairon Lopez 님, 2018년 11월 6일
Thank you for your choice for your vacation we hope it will be repeated again.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Schade, dass wir nur eine Nacht verweilen konnten. Dieses Penthouse hat uns sehr gut gefallen. Es war einfach alles vorhanden
2018년 9월에 1박 숙박함
답변 제공: Freddy Garcia 님, 2018년 11월 3일
Vielen Dank für Ihren Besuch, wir hoffen, Sie bald und länger zu sehen

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 6박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 30일
thanks

8/10 - 좋아요

Deonca 님, Houston,TX

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The comfort was beautiful for the price. The breakfast was good but limited. The shutter as not as available as needed. This picture attached is not the actual location but it was beautiful. The Cleaning Staff does not speak very good English, so learn a little Spanish to communicate. But I'm not sure if that was the reason why they did not clean our room everyday without us asking the front desk.
2018년 8월에 4박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 28일
hi , thanks for yours comments , thats help us to be better, our staff provide information about the clean service when you need there is a sign behind the main door, also you can ask to the front desk, cause we respect the guess space for the cleaning service,, the shutter is a company who give us a service for a lower rate price , (its not free) , justin case you need just go to the front desk and they will help you with all that you need. thanks

10/10 - 훌륭해요

Gisela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 8박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 18일
thanks for your comments , was a pleasure , we look forward to see you, have excellent day!

10/10 - 훌륭해요

john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
more to offer than you can imagine
this was the most beautiful hotel inside with plenty to offer any guest ??? I really enjoyed my stay and im looking forward to going back again soon !!!
2018년 7월에 1박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 14일
Thank you mr. John it's really important for us your feelings we appreciate it your comment we're working hard to improve each day , its pleasure for us , that you ve had spend beautiful moments with us your comment going help us to be better....we look forward to see you again

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 2박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 13일
thanks

2/10 - 너무 별로예요

donnie 님, tennessee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Dirty nasty place !
Never checked in or stayed at place, went to another condo, that was not so dirty or nasty, requested my money back from Orbitz and Chateau Del Mar, each place said to contact other, this was my 10 th trip in 24 mos to Dominican so I know what a clean place looks like, so Orbitz or travel insurance is useless
2018년 7월에 14박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 11일
Good morning, it is unfortunate what happened, with the area in this we ve had the worst seaweed season but every day truck are cleaning tons of this to keep safe and clean area , but is a natural things for this season we appreciate your comments sir ,.. Thank you

10/10 - 훌륭해요

AndyFraser 님, La Quinta, Ca.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The property was very comfortable and close to all. The restaurants, beach, shopping etc. We had originally booked at another property and cancelled long after reserving due to constantnegative reviews, we are very changed. The staff was very helpful with all requests and took care of anything we needed, thank you all! The room we had was a three bedroom suite on the third floor overlooking the pool on one side, adjacent all inclusive hotel on the other with a straight shot to the beach from the master. Everything was in the room you would need with a very comfortable layout and furnishings. We did look at many other rooms and they were all in the very same condition which was consistent with what we saw for the property as well. We have stayed at all inclusive resorts before and this was a much better experience for us a a we were not tied down, could day trip and not feel obligated to eating on site, which we did not want as we wanted to see the Dominican culture. For beach relaxing we walked up to The Sole Bar up the beach and relaxed in the lounge chairs, great food and drinks on the beach while being able to people watch and see the activities first hand which was great for all of us. The restaurant directly on the beach in front of the Chateau del Mar was great too, breakfast included and was delicious. We did eat dinner a few times and great as well, service top notch and the setting on the beach exceptional. A huge Thank You to the staff!!!!
2018년 7월에 8박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 6일
Thank you mr. Fraser it's really important for us your feelings we appreciate it your comment we're working hard to improve each day , its pleasure for us , that you ve had spend beautiful moments with you family and your comment going help us to be better....we look forward to see you again

2/10 - 너무 별로예요

Miranda 님, Staten Island, NY

The property was nothing like it was shown online. It was very dirty. There was cockroaches in the room, everything was rusted. There was mold and all the light bulbs in the fixtures were burnt out. The floor was cracked and had holes and it was filthy. The property itself had garbage all around it and and it was the worst experience my family had ever had.
2018년 7월에 6박 숙박함
답변 제공: Freddy Garcia 님, 2018년 8월 4일
Good morning, it is unfortunate what happened, with the area in this season we ve had a bad seaweed but every day clean to keep safe area , the floor in the propertie has a special design with koralina rock, we were expecting that you the style, liked ...we appreciate your comments sir ,.. Thank you