13 개의 야외 수영장, 수영장 파라솔, 시설 내 인명구조원

하드락 호텔 & 카지노 푼타 카나 올 인클루시브 여행 후기

5 out of 5
하드락 호텔 & 카지노 푼타 카나 올 인클루시브
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1513개 이용 후기 중 680개" "
평점 8 - 좋아요. 1513개 이용 후기 중 308개" "
평점 6 - 괜찮아요. 1513개 이용 후기 중 240개" "
평점 4 - 별로예요. 1513개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1513개 이용 후기 중 169개" "

8.6/10

청결 상태

8.2/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Saehun

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
모든것이 좋았습니다
2024년 5월에 2박 숙박함

6/10 - 괜찮아요

Elsah Johanna

단체 여행, 연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
My friend had her Apple Watch stolen right next to one of the resort pools. She tracked the location and it was a few miles away so it seems to have been an employee who took it, since it left the resort. The casino had unnecessary fees, you had to pay for water and the normally free beers you got in your fridge each day. It’s as if they didn’t want you to gamble. It depended on the day for staff friendliness. Housekeeping was great but the trolly staff was not. One trolly driver told us just to walk to the lobby and another night the trolly driver told us it was “his last trip of the night and his last tip” we were the only ones on the trolly and do usually tip… but he was guilting us to tip by telling us he has multiple children and grandchildren. It just made us feel guilty and forced to tip. The trolly was supposed to be an efficient way to get around the resort since it is a huge resort, instead we ended up walking an average of 13,000 steps a day to avoid the trolly. Also my husband and I got tricked (when we first walking into the resort) into talking to a marketing person who wasted our time telling us about the new Hard Rock properties being built. At the end of the trip we literally ran away from the marketing person that wanted to sell us another hard rock vacation. Our friends got trapped first and then warned us to just check out and go to the shuttle. The resort was overall well kept, but too big for what we wanted as far as a relaxing vacation. Will not return.
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 23일
Dear ElsahWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 - 좋아요

Kristopher Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved this resort. It was my first time at an all inclusive. The service was perfect, food was good, beach is beautiful, and pools were fun. Did not care for the Legendary club sales people, especially the “manager” you sit with. Way too aggressive for a relaxing vacation experience. Will tell you anything to guilt you into buying a package. Avoid it all together unless it’s something you’re interested in.
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 21일
Dear Kristopher PatrickWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. You can be sure that we have taken your comments into consideration in order to continue improving our services. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

4/10 - 별로예요

John

가족 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Dated
2024년 5월에 1박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 21일
Dear JohnWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 - 좋아요

Adam

2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 23일
Dear AdamWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Mireya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great
2024년 5월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 20일
Dear MireyaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

2/10 - 너무 별로예요

Rashid

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
The hotel really lacks in service and food quality which seems to be because of the bad management of this establishment as the staff themselves are very help and friendly, shame and surprised for a name like hard rock
2024년 5월에 10박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 20일
Dear RashidWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

2/10 - 너무 별로예요

Katerin Yajara

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was non existent at the property and you can just see everyone was just trying to upsell. Upon checking in we asked if our wrist bands had access to the private pools which we were told we will be informed later which we were never and not until the last day did we know we did have access to the private pools. Reached out via tablet to book an excursion and never heard back. Alarm went off first night around 1am, we got two phone calls around 8:30-9am to confirm if we were married?! Overall service was terrible and I would never go back!
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 21일
Dear Katerin Yajara We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 - 좋아요

LeJean

별로예요: 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Dear LeJean 님, 2024년 5월 19일
Dear LeJean, Thank you for your review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Manuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The attention is super extraordinary, the cleanliness, the professionalism of the employees, I loved everything and we will return soon with more people. Thanks guys Excellent vacations unforgettable.
2024년 5월에 4박 숙박함
답변 제공: Dear Mr. Manuel 님, 2024년 5월 16일
Dear Manuel We appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Johnathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing time
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 15일
Dear JohnathanWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Claudia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La suite
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 15일
Estimada ClaudiaGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 - 훌륭해요

Melissa Faye 님, HIGH POINT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 15일
Dear Melissa FayeWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food is ok. Service is great
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 14일
Dear DavidWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Rodni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente volvere con mis.hijas
2024년 5월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 14일
Estimado RodniGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 - 훌륭해요

Yeferson 님, Santo Domingo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bien
2024년 5월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 13일
Dear YefersonWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

crisbelt

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho todo en general
2024년 5월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 13일
Estimado CrisbeltGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 - 훌륭해요

IKROM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place
2024년 5월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 12일
Dear IKRON, Thank you for taking the time to review us! We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 - 좋아요

Cindy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very family and couples oriented. Huge property, so expect to walk a lot. They do have shuttle golf carts or you can rent one daily. Food is okay, drinks were strong, and something to do for everyone. Only thing going on after 10pm was the silent disco, but that was a blast. Our group age ranged from 35-45.
2024년 5월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 11일
Dear Cindy, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

10/10 - 훌륭해요

Karen Edith

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice service
2024년 2월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 9일
Dear Karen EdithWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 - 괜찮아요

Kiana

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The HardRock is massive and has something for everyone vacationing. However, during our stay we had to hunt down people to clean our room or it wouldn’t be done. It rained a lot and the drainage system was backed up throughout the property. Finding restaurants throughout the property that is not in the main lobby is not easy to navigate with the trolly system. But was great once we made it there. Overall it was a grand resort and will appeal to many travelers.
2024년 5월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 8일
Dear KianaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Ram Prasad

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and property was beyond amazing, something that is out of our control when I rained , there were flooding and the paths were very slippery
2024년 5월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 7일
Dear Ram PrasadWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

6/10 - 괜찮아요

Angel

가족 여행
Lobby area very dull, no lighting. Decor old and dirty. My 1st room had small mosquitoes. I got food poisoning from one of the restaurants. Only one pool which is the Central pool seems to have activities throughout the day. The food selections at each restaurant were basic. Zen was good, Market buffet was o.k. overall I give Hard Rock Punta Cana a 6/10.
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 6일
Dear AngelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Rosanna Mendoza 님, Katy

2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Arlene

2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 23일
Dear ArleneWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Rosa Maria Fernandez

2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 23일
Dear RosaWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Giuseppe

Ok
2024년 4월에 1박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 1일
Dear GiuseppeWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Johnathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Genial excelente servicio 10/10
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 1일
Estimado JohnathanGracias por su increíble comentario de 5 estrellas. Estamos encantados de saber que ha pasado una estancia excelente en nuestro hotel. Esperamos poder darle la bienvenida de nuevo a nuestro hermoso hotel para seguir ofreciéndo un excelente servicio. ¡ Rock On!

10/10 - 훌륭해요

sydney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had SOOO much fun at the Hard Rock!! Jose made our time so special at the central pool. The roomy, the beach, the grounds, and the restaurants were all so beautiful and clean. One of the largest places I've stayed at, but they have trollies every 15 mins! Highly recommend!!
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 1일
Dear SydneyWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

6/10 - 괜찮아요

MARTIN

아이를 동반한 가족 여행, 출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Me gustó el restaurante Isla y que están arreglando el hotel. No me gustó la limpieza en la habitación y en algunos áreas del hotel
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 30일
Estimado Martin Agradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

6/10 - 괜찮아요

Richard E

2024년 4월에 7박 숙박함
답변 제공: Richard 님, 2024년 5월 18일
Dear Richard We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

10/10 - 훌륭해요

Paola 님, River Grove

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an extremely large property but they offer shuttles that can take you around. They run every 15 mins or so. The casino at the property is very clean and they have events nightly.
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 28일
Dear PaolaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 - 좋아요

Pamela

단체 여행
별로예요: 숙박 시설 상태 및 시설
The room service was less than what I expected. We ordered breakfast and never got it. Also when we arrived on the property we were told that the Tran would run regularly we had long waits at times. Overall we did enjoy our stay
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 27일
Dear Pamela, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We will share this review with the involved departments for a proper follow up and appropriate corrective measures. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

8/10 - 좋아요

Joel 님, Bronx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
THE VIP was more of a trick to have us sign for a Legends Club. And it was set up as a trap.
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 5일
Dear JoelWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations in that area. You can be sure that we have taken your feedback into consideration in order to continue improving our services. We hope you give us the chance to better serve you in the future, we'll wait for your return! Rock On!.

8/10 - 좋아요

Emmy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My kids really enjoyed the Waterpark, lazy river was awesome..the food is not bad too. One thing i didn't like is waiting for transportation to move around the property, you can wait for more than a half hour
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 26일
Dear EmmyWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

8/10 - 좋아요

Wendi 님, Dixon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 26일
Dear WendiWe appreciate your valuable Score! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Adriana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! lots of activities
2024년 3월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 25일
Dear AdrianaWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Yazmin Pérez

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 14일
Dear Yazmin PérezWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

6/10 - 괜찮아요

OSCAR 님, carolina

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 14일
Dear OSCARWe appreciate your valuable Score and we’re sorry to hear your stay didn’t completely meet your expectations. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

8/10 - 좋아요

Cesar L

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was good. And they finished fixing the room to late.
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 24일
Dear Cesar LWe appreciate your valuable feedback! Thank you for an amazing review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Amparito

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 29일
Dear AmparitoWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

8/10 - 좋아요

Lyana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
En general bueno. La comida y personal muy amables. El hotel ya necesita una renovación.
2024년 4월에 2박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 23일
Estimada LyanaAgradecemos sus valiosos comentarios y lamentamos observar que su estancia no cumplió completamente con sus expectativas en ese aspecto. Puede estar seguro de que hemos tenido en cuenta sus comentarios para seguir mejorando nuestros servicios. Hemos compartido sus comentarios con el equipo para su revisión y que se tomen las medidas de lugar. Esperamos que nos dé la oportunidad de servirle mejor en el futuro, ¡Esperamos su regreso! ¡Rock On!

8/10 - 좋아요

Victor M

별로예요: 직원 및 서비스
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 5월 13일
Dear Victor MWe appreciate your valuable Score! Thank you for an amazing 5-stars Score! We hope to receive you soon to provide you with an even better experience on this property! Rock On!

10/10 - 훌륭해요

Daniel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort for adults and children making it a perfect vacation spot for families.
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 22일
Dear DanielWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Shamarr Aaron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 22일
Dear shamarr AaronWe appreciate your valuable feedback! Thank you for the amazing 5-stars feedback! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you excellent service. Rock On!

10/10 - 훌륭해요

Rowna Santae 님, CHICAGO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was very clean, the food was awesome I can’t wait to return
2024년 4월에 5박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Rowna Santae, Thank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. ¡Rock-on!

2/10 - 너무 별로예요

Yvette

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not upgrade they actually downgraded
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Yvette, Thank you for taking the time to review us! However, we regret for any inconvenience that may have occurred during your stay. We hope to welcome you back soon to keep on rocking! ¡Rock-on!

10/10 - 훌륭해요

Karine 님, Telluride

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful stay!!
2024년 4월에 8박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Karine, We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you a memorable experience. ¡Rock-on!

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing vacation! Will be back
2024년 4월에 7박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 21일
Dear Michelle , We appreciate your valuable feedback! We look forward to welcoming you to our beautiful property to provide you an excellent service. ¡Rock-on!

4/10 - 별로예요

Stojanka

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, unfriendly, food unsatisfactory, service was not like previous 2 times we stayed. Will not be coming back.
2024년 4월에 4박 숙박함
답변 제공: Hard Rock Hotel & Casino Punta Cana 님, 2024년 4월 19일
Dear StojankaWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!