2/10 - 너무 별로예요
Taiesha Shantaye
아이를 동반한 가족 여행, 가족 여행
2024년 5월 24일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The customer service was awful, but majority of the people were really nice; the room was below standard/dirty and the food was not as advertised. Beautiful place though. First we arrived and had to wait 2 hours to check in. Didn't get a tour, map or anything upon arrival. The room was disgusting, stains on the bedding, towels, even the robe hanging in closet. Even when we called to replace the towels and the bedding, the replacements were all stained even though they said they were clean. Needless to say, had them replaced again which came after about an hour. This was a consistent theme throughout the stay. Any call for service, whether it be washcloths, which they ran out and started giving us hand towels, fixing the tv which wasn't working for the first day at all, hairdryer in the room, would either take 30 minutes plus or would not come at all. Being though we didn't receive the tour, we had no idea of the food times for the different restaurant and buffet options; or the need to make reservations /dress codes for a few of them. the property itself, is massively beautiful. Plenty of swimming pools, activities, lovely beach access, and the excursions we did were great. The lack of customer service, the dirty rooms, linen, towels, curtains, turns a 10/10 property to a 5 out 10
Experience. Not to mention me and my spouse suffered bed bug bites to both our legs. Horrible time spent at the resort. I have but do not see it available on the mobile
Taiesha Shantaye
2024년 5월에 3박 숙박함