I recently stayed at Ocean El Faro with my family, including a baby. The rooms looked great in photos, but had old/jammed furniture, mold, and a funky smell. It took over a day to switch rooms, and the front desk was unresponsive. Check-in took an hour, and staff didn't provide a warm welcome. Baggage and room service took a long time, and the room wasn't properly cleaned
Despite tips . The resort's saving graces were breakfast options, coffee shop, pool, lazy river, lobby bar Mario and Sakura. However, the lack of staff meant long waits, and shuttle service was unreliable.. The air conditioning didn't work for a night, leaving us feeling sticky. Upon checkout, I had to wheel my suitcases from one end of the resort to the lobby and the shuttle drivers denied entry even when it was empty , which was far and inconvenient. Many guests complained about similar issues, but staff just said "sorry" and claimed there was nothing they could do. I will share my experience with footage and photos on my social media to help other families make informed decisions. This resort seems better suited for high school kids looking for good Instagram photos, not families seeking a relaxing vacation. Be prepared for long waits and poor service, and don't expect meaningful solutions or empathy from the staff. I’m all honestly I think the resort was given a face lift to mask the major issues and fool us into thinking it’s luxury.