First time to the DR and first time staying at a Riu Resort. This resort is huge. With 7 pools and the beach there's a different vibe at each pool.Night time activities is Party Party and more Party. The service from all the Bar tenders is good , tip or no tip. The service from the food servers at the all the various places is Horrible!!! tip or no tip. With the exception of Yafreisy, she waited on me at the Mangu restuarant. I brought this to her attention and told her to keep up the Great work that she was doing. Also at check in Darlin was a great help answering all my questions. Also, the room key activation is a problem for many guest. With Riu Resorts being as big as it is you would think that they could take care of this problem. Overall I had a good time but, next vacation back to Cancun where the customer service is the BEST!!