야외 수영장, 무료 카바나, 수영장 파라솔
예약 가능 여부 확인

로열턴 바바로, 오토그래프 컬렉션 올 인클루시브 리조트 & 카지노 여행 후기

4.5 out of 5
로열턴 바바로, 오토그래프 컬렉션 올 인클루시브 리조트 & 카지노
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1320개 이용 후기 중 694개" "
평점 8 - 좋아요. 1320개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 1320개 이용 후기 중 175개" "
평점 4 - 별로예요. 1320개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 1320개 이용 후기 중 40개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

MARICRUZ

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Sabrina Amanda

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

Erick

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La experiencia fue en muchos aspectos desagradable, comenzando en el personal que te colabora en el check in y check out, trabajan de manera desorganizada, dan informaciones falsas y siempre están sin tiempo para responder tus dudas. En cuanto al servicio a la habitación, el personal nunca está disponible , a la hora de entregar la habitación solo te ponen dos botellas de agua y más nada, si se terminan y llamas para recargar nunca están disponible (horrible ) . En cuanto al la higiene de la habitación, las sábanas y toallas se veían curtidas, es decir ya no estaban aptas para seguir siendo usadas ( pasaron de color blanco a gris ) . Este hotel tiene muchas debilidades que deberían de mejorar ya que están localizados en una muy buena zona y la playa es hermosa.
2024년 5월에 2박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 21일
Estimado Erick,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

10/10 - 훌륭해요

Arline

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked The variety of food choices
2024년 5월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 21일
Dear Arline,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 - 좋아요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed my stay especially the food. It was amazing. The staff was super friendly
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 23일
Dear Xavier,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Paula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great vacation
2024년 5월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 21일
Dear Paula,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Jenny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort
2024년 5월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Jenny,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 - 괜찮아요

Doris Jele

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was very convenient
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Doris Jele,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 - 괜찮아요

Stella Stauroula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was great and the beach was beautiful. The service was great too. The only complaint is that the food was very bland. This was true for all the restaurants and the buffet.
2024년 5월에 7박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Stella Stauroula,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 - 좋아요

Michele 님, Evansville

가족 여행
좋아요: 편의 시설/서비스
Stay was close to beach and pools. However, the restaurants and stage area was a long walk. It would be nice if resort had a shuttle that ran every hour during prime time.
2024년 5월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Michele,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Charitza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encanto todo!
2024년 5월에 3박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 20일
Estimada Charitza,Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

8/10 - 좋아요

Felicia Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Needs to be updated.
2024년 5월에 6박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Felicia Maria,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 - 괜찮아요

Denys

좋아요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Denys,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 - 훌륭해요

Juana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was excellent, except the entertainment, very boring animation and it doesn’t have a nightclub.
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 21일
Dear Juana,We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Vaughn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing, absolutely loved it & most definitely will be back!
2024년 5월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Vaughn,We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

4/10 - 별로예요

Anamarys

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 17일
Dear Anamarys,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 - 괜찮아요

Bridget

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 17일
Dear Bridget,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 - 괜찮아요

Brenda

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The hotel is beautiful, full of activities for all ages and food is good, the beach is unique. However many of the employees are rude and are always in a bad mood, especially at the front desk. Check-in is supposed to be at 3:00pm, however we received the room at 6:00pm after lots of complaints.
2024년 5월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 16일
Dear Brenda,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 - 훌륭해요

Amairany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Second time coming here and we loved it even more this time. The staff the amenities and food was 1000x better. Definitely coming back!!
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 16일
Dear Amairany,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Jhonnatan

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Last week I had the pleasure of spending 4 nights at this resort. The food is great, multiple restaurants available for lunch and dinner, clean areas, and outstanding rooms, the property, in general, is perfect for all ages, highly recommended for families. The staff is the best of the best. And I'd like to thank them for all the attention and great customer service. Big hug to all of them, these people made my stay perfect with their effort and a big smile always on their faces. Thanks, guys, May God Bless you all. I'll be back a soon as I can.
2024년 5월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 16일
Dear Jhonnatan,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We love it when our staff contributes to make your holiday special. We are going to share your comments with the staff. We are sure it will make them very happy.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo maravilloso, las instalaciones, los restaurantes, la playa, las piscinas... pero lo mejor de todo, fue la atención de las mujeres y hombres dominicanos hacia mi familia, de corazón les digo que son personas maravillosas. MUCHAS FELICIDADES!
2024년 5월에 3박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 16일
Estimado Rafael,Nos gustaría principalmente agradecerle por elegir Royalton Bávaro Resort & Spa para sus recientes vacaciones y también por tomarse el tiempo para compartir su opinión.Nos esforzamos por ofrecer unas excelentes vacaciones a todos nuestros huéspedes y apreciamos enormemente sus encantadores comentarios sobre nuestras instalaciones, servicios y personal. Comentarios como el tuyo son nuestra mejor recompensa.Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

6/10 - 괜찮아요

FRANCCESCA ALESSANDRA SAAVEDRA

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I spoked to Patricia on the front desk and brought to the attention to the butler the incorrect room 19306 had 0 ocean view not even a partial side that’s not what we booked and no resolution
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 15일
Dear FRANCCESCA ALESSANDRA SAAVEDRA,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente
2024년 5월에 4박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 15일
Dear Michael,Se agradece mucho su reseña sobre Royalton Bávaro Resort & Spa. Siempre estamos encantados cuando los huéspedes han disfrutado de unas maravillosas vacaciones y se han ido con buenos recuerdos.Esperamos sinceramente tener el placer de darle la bienvenida nuevamente a Royalton Bávaro Resort & Spa y asegurarnos de que disfrute de los mejores servicios e instalaciones en su próxima visita.Cordialmente,

10/10 - 훌륭해요

Heidi Rodríguez

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 14일
Dear Heidi Rodríguez,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Ebonee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was excellent no complaints! Besides me being sick due to my pregnancy everything was great! We will be back for sure! Thank you so much!
2024년 5월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 14일
Dear Ebonee,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Randi

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful! We will be back soon
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 14일
Dear Randi,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

8/10 - 좋아요

Estefania

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really liked my stay, but it took them 1 hour to give us the room, they gave it to us at 4pm, and when we finally got it it was a double, and I booked the king room, I had to go back to the lobby, and although the manager was very capable and gave us the right room, the truth is we had a bad time, but I must say that the experience was ideal.
2024년 5월에 1박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 13일
Dear Estefania,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 14일
Dear Donna,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Tanya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer service was great. Everyone was very pleasant. Food was wonderful. Lots of recreational options to choose from (including multiple pools).
2024년 5월에 7박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 13일
Dear Tanya,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Somtochukwu George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 13일
Dear Somtochukwu George,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Génesis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo fue especial , muchas gracias a Niurka y joselito nuestro concierge.
2024년 5월에 3박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 13일
Dear Génesis,Nos gustaría principalmente agradecerle por elegir Royalton Bávaro Resort & Spa para sus recientes vacaciones y también por tomarse el tiempo para compartir su opinión.Estaremos encantados de darle la bienvenida nuevamente a nuestro hotel y asegurarle que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

10/10 - 훌륭해요

Rosemary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and relaxing place to stay
2024년 5월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 12일
Dear Rosemary,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 - 좋아요

Eleni

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was beautiful. Good and staff were amazing and pleasant.
2024년 5월에 7박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 11일
Dear Elena,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

8/10 - 좋아요

tamara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family hotel very nice
2024년 4월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 10일
Dear tamara,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 - 괜찮아요

Candace J 님, New Rochelle

단체 여행
좋아요: 청결 상태
I'm mixed on this resort. It's an enormous place, and lots to do, especially for kids. The cabanas with the little pool are awesome. However the food is just plain awful, and the drinks are never made the same way twice (even from the same person).
2024년 4월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 10일
Dear Candace J,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

2/10 - 너무 별로예요

JORGE 님, Miami

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
1- Check-in was horrible after 2h They gave us a room where the door did not open and the Bell Boy opened it with his key, and instead of having a King bed it had 2 Queen beds (they didn't even help us in check-in knowing that we were a couple) after 2h they gave us to another room with 1 King bed 2- We went to lunch at the Brazileño restaurant just like my last trip and they told us that we could not have lunch there unless you were a diamond club member 3- Natural juices only in breakfast & before was anywhere and anytime 4-I went to the buffet and barely attended, I practically had to sit on my own and sometimes ask for water, also they turned off the air conditioner as a result was sllipery floor 5- this blow out my mind, there were NO SPOONS, you had to ask the waiters for them because they said there were not enough, same as the fabric napkins 6- The mattress was horrible, I had back pain for all week, I asked for the mattress to be change, and the only thing they could do was change it from another room, was better but still bad condition 7- I have never seen as much misery within a hotel in Punta Cana as this trip, they cannot hire managers which only goal is their bonus at the expense of the hotel's category and client happiness. For us, ROYALTON MANAGEMENT is really bad, not the Dominican workers, the last management was incredible and they should not have been changed.
2024년 4월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 10일
Dear JORGE,First of all, we would like to thank you for sharing your impressions with us about your stay at Royalton Bávaro Resort & Spa. I am saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We can guarantee you that your review was read with the highest interest and that the involved departments were informed to take immediate corrective measures. If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Kindest regards,

8/10 - 좋아요

Karyna

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked everything about this resort except a couple of things. 1. Check in took us 1.5 hours, however my friend came 2 days later and check in for her took 15 mins. So I’m not sure if we just came at a very busy time. 2. How difficult they make it to get into a restaurant. You can’t make reservations, so you have to come 30-50 mins before restaurants open and stand in line. However, diamond club members are able to make reservations and we ended up staying in line for 3 restaurants only to have large diamond club groups walk in 5 mins before opening abs taking all open tables. I wish there was a way to see if diamond club even has reservations or not so we wouldn’t waste time standing in line. After our third day trying to get into a restaurant, we gave up. I would have given this resort a much lower rating if their buffet food wouldn’t be so good. I didn’t even feel like I messed out on restaurants since the buffet offered that much variety. 3. Staff was great, except waiters in buffet. We would have to wait a while to get water and there were days when no one even asked if we wanted anything and our tables were not cleared. Housekeeping was great, only great service. Concierge guys were always ready to help. Overall, it was a nice resort with a great beach. Their beach swimming area was very small but it wasn’t too bad. Seaweed was cleaned every morning and afternoon. There is security on the beach that watched out for your stuff and helped you find spots.
2024년 4월에 7박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 9일
Dear Karen,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

6/10 - 괜찮아요

keyla

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
La habitación está de remodelar muy vieja y en malas condiciones, los animadores son muchos pero no hacen actividades para la cantidad que son, los camareros están como que no le Paga un sueldo solo trabajan por la propina por lo que el cliente le puede dar,más actividades para los niños el bar del lobby que está al lado del restaurante hunter necesita más servicio al cliente .
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 9일
Estimada keyla,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

10/10 - 훌륭해요

Oluwadamilola

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
great time! we loved it
2024년 5월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 10일
Dear Oluwadamilola,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 - 괜찮아요

Ireishka

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cuando llegamos luego q hice la reserva para dos persona por Expedia aparecía q fue reservada para una sola persona tuve que pagara 315 dólares adicional, cuando me dan el cuarto porque solo había Diamond club el cuarto se filtraba de agua, el piso lleno de arena como si limpiaron por encima y ya, las corcha de la cama manchada igual q las toallas, el baño igual sucio y roto en el desagüe, el restaurante italiano malísima la comida, ahí q caminar muchísimo, espere cm 15 minutos para q el carrito de golf viniera a buscarme nunca llegó cuando llegue al loby a ver el show ellos estaban viendo el show en el loby por eso no nos buscaron, demás restaurante buenísimo solo que la comida es la misma toda la semana tampoco cambian la comida por día
2024년 5월에 3박 숙박함
답변 제공: Equipo de Royalton Bávaro Resort & Spa 님, 2024년 5월 9일
Estimada Ireishka,Nos gustaría agradecerle que haya compartido con nosotros sus impresiones sobre su estancia en Royalton Bávaro Resort & Spa. Me entristece leer su reciente reseña y el hecho de que no hayamos cumplido con sus expectativas durante sus últimas vacaciones con nosotros.En primer lugar, nos gustaría disculparnos por las molestias que haya experimentado durante su última estancia con nosotros. Le agradecemos que comparta su opinión con nosotros.Estaremos informando a los departamentos correspondientes para que estén al tanto de su reseña.Si nos visita nuevamente, nos aseguraremos de que su experiencia mejore significativamente y esperamos que nos brinde la oportunidad de cambiar su percepción sobre nosotros.Cordialmente,

4/10 - 별로예요

Kelly 님, Portland

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was not pleased at all. Food was not good
2024년 4월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 10일
Dear Kelly,We would like to thank you for sharing your impressions with us of your stay at Royalton Bávaro Resort & Spa.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

10/10 - 훌륭해요

Edimil

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I Like everything it was a nice time will be back in the near future for short.
2024년 4월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 8일
Dear Edimil,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Yaquelin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff very attentive
2024년 5월에 3박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 8일
Dear Yaquelin,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

6/10 - 괜찮아요

Lyubov 님, Staten Island

별로예요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 20일
Dear Lyubov,If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 - 좋아요

Ada Giselle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel overall great ! Excellent. Our concierge José, great. The employees in all area Great !! The food was great The only opportunity in the pool bar need some repairs roof & counter of the bar.
2024년 5월에 2박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 7일
Dear Ada Giselle,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We strive to offer a great vacation to all our guests and we greatly appreciate your lovely comments about our facilities, services and staff. Comments like yours are our best reward.We will be informing the corresponding department so that they are aware of your review.If you visit us again, we will make sure that your experience will be significantly improved and we hope that you will give us the opportunity to change your perception of us.Cordially,

8/10 - 좋아요

Liam

좋아요: 직원 및 서비스
2024년 4월에 6박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 8일
Dear Liam,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Yasmin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at Royalton Bavaro. Friendly and helpful staff; great food (with many options); entertainment; restaurants and bars everywhere (all night); coffee and Ice cream shop; a plus for me is they have a lot of shaded spaces around the property (beach, pool, etc). My family and I had a great time at the lazy river (especially the bar inside). I will for sure go back to this hotel
2024년 5월에 1박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 6일
Dear Yasmin,Your review of Royalton Bávaro Resort & Spa is very much appreciated. We are always delighted when guests have enjoyed a wonderful vacation and have left with happy memories.We are sincerely looking forward to the pleasure of welcoming you again to Royalton Bávaro Resort & Spa and make sure that you will enjoy the best services and facilities on your next visit.Cordially,

10/10 - 훌륭해요

Jane

2024년 5월에 1박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 7일
Dear Jane,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Sarah C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 6일
Dear Sarah C,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,

10/10 - 훌륭해요

Natacha

좋아요: 청결 상태
2024년 4월에 4박 숙박함
답변 제공: Royalton Bávaro Resort & Spa Team 님, 2024년 5월 6일
Dear Natacha,We would mainly like to thank you for choosing Royalton Bávaro Resort & Spa for your recent vacation and also for taking the time to share your review.We would be delighted to welcome you back to our hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,