“I had such a great experience staying here! The resort was very clean, well-managed, and welcoming from the moment we arrived. The staff greeted us at the entrance and even took our luggage up to our room, which was a great first impression.
The maids were fantastic and did an amazing job keeping everything clean and comfortable throughout our stay. Every staff member we interacted with was welcoming, friendly, and engaging.
The restaurants were honestly a 10/10! The food was delicious, and...
“My best friend and I had an awesome stay at this property. We celebrated her 50th birthday and our butler, Rafael Peguero, made our stay that much more enjoyable. He was always attentive, always pleasant and always met us with a smile. We could call him day or night and he would Respond to coordinate whatever we needed or get whatever services we desired. We would definitely stay again and looking forward to our next trip.!”
“Excellent property, but unfortunately needs a lo of improvement in customer service in some areas. Most of the staff was very nice and professional, but definitely some others have no people's skills whatsoever. The price paid deserves a perfect experience.
I suggest more options or more restaurants open and available all day since it's an all inclusive resort. There's one 24 hrs which is good, but I feel more buffet style should be helpful at least 10am-10pm without closing intervals, as...