6 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

TRS 투르케사 호텔 - 어른 전용 - 올 인클루시브 여행 후기

5 out of 5
TRS 투르케사 호텔 - 어른 전용 - 올 인클루시브
Av. Francia, Playa Bavaro, Punta Cana, La Altagracia

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1004개 이용 후기 중 578개" "
평점 8 - 좋아요. 1004개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 102개" "
평점 4 - 별로예요. 1004개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 37개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Maria

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Maria, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Sally, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 27일
Dear Brandon, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yolenny is a very helpful. She was always there for us. Any questions in regards to using any services in the hotel, she would have an answer. It was a huge pleasure to her around
2024년 3월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 24일
Dear Robert,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Yolenny.We are thrilled to hear that she provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to her. We are delighted that she was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time at TRS. Our service staff Randy, Joanna, and Eddy helped us promptly with anything we needed. The wait staff at the pool/beach areas were attentive and quick. We loved Capricho for breakfast and lunch. Helios was good for lunch as well. Our favorite restaurants for dinner were La boheme, Bhogali, Sumptuori, Kusko, and the dessert bar at La s Torres. We had wonderful massages at the spa with Marlena and Estherlina. The hydrotherapy area was amazing to relax for a few hours. Before visiting the gift shop there is a small shopping area just adjacent to the hotel beach. The prices are reasonable and you can haggle if you make a big purchase. I wish I had known before spending $35 on sunscreen at the gift shop. Transportation to the other resorts was great. We loved the Latino, Circus, and Rock shows. There was also a wonderful show in the TRS lobby on Mondays. Excellent stay, will definitely return.
2024년 3월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 24일
Dear Robert,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Randy, Joanna and Eddy.We are thrilled to hear that they provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to them. We are delighted that they were able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ray and Randy were awesome and a big help for us !!
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 23일
Dear Matthew,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Ray and Randy.We are thrilled to hear that Ray and Randy provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to both Ray and Randy.We are delighted that they were able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Norma Guadalupe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great, had a great time. Randy was great and was helpful.
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 23일
Dear Norma Guadalupe,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a wonderful experience during your stay at our hotel.It's fantastic to hear that Randy provided excellent service and was helpful throughout your time with us. We will be sure to pass along your kind words to him and the rest of our team.We are thrilled that you had a great time overall and that everything met your expectations. Your satisfaction is our top priority, and we are grateful for your glowing review.We look forward to welcoming you back for another fantastic experience at our hotel.Best regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Sylvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service ist sehr gut. am Strand werden Getränktebestellungen für all - in aufgenommen
2024년 3월에 8박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 18일
Liebe Sylvia,Vielen Dank für Ihre freundlichen Worte und die positive Bewertung Ihrer Erfahrung in unserem Resort. Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und dass Sie die Möglichkeit hatten, Getränkebestellungen am Strand aufzugeben.Unser Team arbeitet hart daran, sicherzustellen, dass unsere Gäste einen angenehmen und entspannten Aufenthalt bei uns haben, und es ist erfreulich zu hören, dass wir Ihre Erwartungen erfüllen konnten.Wir schätzen Ihr Feedback sehr und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Nicholas

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing place to stay, the staff was great - Randy hooked it up for my friends and I. Great stay!
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 17일
Dear Nicholas, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. It's fantastic to hear that Rodney provided you with excellent service. We will be sure to pass on your appreciation to him. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Jordan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This has been a super fun and quiet trip. Exactly what we wanted for a BabyMoon. Delores and Elin at the pool made sure my drink never got empty. Rodney my butler made sure i knew all of the activities for the day and made sure all of my needs were taking care of. The also have other butlers per building if you need anything. We had Joanna, Mitchell and Eddy. They were all amazing. Every staff member when walking around says hello with a smile. Some of the other staff around were amazing but do work on "island time" but we were also on vacation so it didn't bother us.
2024년 3월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 16일
Dear Jordan, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. It's fantastic to hear that Rodney,Joanna, Mitchell, Dolores, Elin and Eddy, provided you with excellent service. We will be sure to pass on your appreciation to her. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Jesse

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great trip with the wife before our baby, everyone was so kind and generous and accommodating to us. Especially our personal butler Noris, she made our experience so easy and fun. Definitely will be returning.
2024년 3월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 15일
Dear Jesse, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us.It's fantastic to hear that Noris, your Butler, provided you with excellent service. We will be sure to pass on your appreciation to her. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and the workers were some the nicest people we have ever encountered. Food was not our favorite our best meal was Sumptuori and Eldorado other than that we did not like our meals. We did have the best butler who made our stay excellent. Her name is Noris she checked on us daily and took care of all our needs. She always seeked to find us to make sure we were enjoying our stay or needed anything.
2024년 3월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 15일
Dear Stephanie,Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us.It's fantastic to hear that Noris, your Butler, provided you with excellent service. We will be sure to pass on your appreciation to her. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Shannon M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Secret Pool area was by far our favorite spot in the entire Grand Palladium complex. Our favorite staff were our butlers Cesareo (thank you for the romantic afternoon treat in our room! Disfrute la vida!), Francisco, Oscar, and Julio (enjoy that Chai Green Tea!). Benito at the Turquesa pool Grill was consistently cooking up excellent food. Rosa and Gerson during the day and Eduard and Luiyi at night at the Secret Pool bar were excellent as well! Every staff member was kind, professional, and over the top with hospitality. Thank you so much for letting us practice our Spanish and teaching us new words and phrases! MEOW!!!! The beach here is an unreal paradise, the fruit and honey are amazing. Chic Cabaret show well worth the add-on. This property is next to a non-resort area, so there are also vendors selling braids, party boat trips, parasailing, mamajuana, cigars, and many other touristy things, so be ready. They are all kind though, and as they walk the beach a polite "no gracias" is all that is necessary. We opted to get my hair braided and to purchase some items from one of the shops. It was a nice way to spend the afternoon and immerse ourselves in some cultural appreciation of relocated Haitians and local Dominicans and speak to them in their language and learn about their lives. One of the most relaxing vactions we've been on. Would recommend to any and everyone!
2024년 3월에 7박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 15일
Dear Shannon M,Thank you so much for taking the time to share your amazing experience with us on Expedia! We are thrilled to hear that you had a fantastic time at our Secret Pool area and that it was your favorite spot in the entire Grand Palladium complex.We greatly appreciate your kind words about our staff, especially Cesareo, Francisco, Oscar, Julio, Benito, Rosa, Gerson, Eduard, and Luiyi. It's wonderful to hear that they provided you with excellent service and made your stay memorable with their hospitality. We're also delighted to know that you enjoyed practicing your Spanish with our team members!We're glad that you enjoyed the unreal paradise of our beach and the delicious fruit and honey. It's fantastic to hear that you found the Chic Cabaret show well worth the add-on.We're delighted that you had a relaxing vacation and would recommend our property to everyone.We hope to welcome you back for another unforgettable stay in the future!Warm regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Kyle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone on the property was extremely friendly and helpful.
2024년 3월에 6박 숙박함
답변 제공: Leandro Marte 님, 2024년 3월 14일
Thanks a lot for your kind attention, hopping to see you back soon.Best Regards

10/10 - 훌륭해요

Erika

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful place to vacation! Staff and employees were kind and helpful, food was excellent and we were really impressed with the attention to detail- such as the live music each morning at breakfast and chefs grilling lunch on the beach. Highly recommend taking advantage of the butler service (thanks Norielis!) and all the resort activities.
2024년 3월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 13일
Dear Erika,Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us.It's fantastic to hear that Noris, your Butler, provided you with excellent service. We will be sure to pass on your appreciation to her. We are also grateful for your kind words about .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

8/10 - 좋아요

Emily 님, Boston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large property with lots of dining and drinking options. Very clean and well maintained. While there were daily activities, there wasn't an easy way to find out what happened at all the properties each day as the app was lacking.
2024년 3월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 11일
Dear Emily, we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 - 훌륭해요

Katie Rauschenberger

2024년 3월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Katie, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

8/10 - 좋아요

michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Store was outrageous expensive. People kept trying to reserve chairs yet didnt show for hours
2024년 2월에 11박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 6일
Dear Michelle,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Joanna was our Butler and she was very nice and easy to work with. Eddy was very friendly and helpful too. Thank you for the bday celebration and treats left in the room. Santa was our housekeeper and she did a wonderful job.
2024년 2월에 6박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 3일
Dear Carol,Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us.It's fantastic to hear that Joanna, your Butler, and Eddy provided you with excellent service. We will be sure to pass on your appreciation to them. Birthdays are special, and we're thrilled that you enjoyed the celebration and treats left in your room.We are also grateful for your kind words about Santa, your housekeeper. We will make sure to commend her for the wonderful job she did in ensuring your comfort and satisfaction.Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future.Best regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Martina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 13박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 2일
Estimada Martina, Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Natalie

2024년 2월에 14박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 3월 20일
Estimado Natalie,Gracias por tomar el tiempo para compartir su opinión sobre su reciente estancia en TRS Turquesa Hotel. Nos complace saber que su experiencia mereció una calificación perfecta de 5 sobre 5.Es un honor para nosotros saber que disfrutó de su tiempo con nosotros y que su estancia cumplió con sus expectativas. Nuestro objetivo es proporcionar a todos nuestros huéspedes con un servicio excepcional y una experiencia inolvidable, y nos alegra saber que logramos alcanzar esto durante su visita.Agradecemos sinceramente sus amables palabras y su recomendación. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para otra estancia igualmente excepcional en nuestro hotel.Atentamente,

10/10 - 훌륭해요

Nathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rodny was there for our butler service and he did a great job! Even gave us a romantic surprise with flowers and balloons the one night! Thanks TRS and thank you Rodny for the great time!
2024년 2월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 21일
Dear Nathan, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us! Kind regards

10/10 - 훌륭해요

Marty 님, New City

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
OMG this adults only resort was extremely nice and peaceful, the swim up room was phenomenal and service throughout was A grade!!! The staff is so accommodating, professional, attentive, friendly, welcoming, etc etc gosh you really feel like your in paradise, your treated better than family lol! We wish to return soon ASAP!
2024년 2월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 21일
Dear Marty, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us! Kind regards

10/10 - 훌륭해요

Trent Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love this place
2024년 2월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 20일
Dear Trent, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us! Kind regards

10/10 - 훌륭해요

Thurman 님, stafford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great all inclusive property. This was our first trip to the Dominican Republic but not our first time for an all inclusive property. Definitely worth checking out.
2024년 2월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 20일
Dear Thurman, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We are always looking for ways to improve our guests' experience, and your feedback is very valuable.We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us!Kind regards

10/10 - 훌륭해요

Nicole

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff made our 50th Birthday Girls Weekend Trip very special. The food was amazing and you can eat between 4 Palladium properties. Everything was clean and updated.
2024년 2월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 23일
Dear Nicole, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us! Kind regards

10/10 - 훌륭해요

Stacy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is huge. It’s an adults only part of a larger multi-hotel resort, which was really nice because there were so many restaurants and pools and amenities to choose from. Nice gym and spa. Butler service was included which was nice (thanks Rodney!). I really enjoyed this resort! My only qualm is that the food was meh.
2024년 2월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 18일
Dear Stacy, Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating. We are always looking for ways to improve our guests' experience, and your feedback is very valuable.We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us!Kind regards

6/10 - 괜찮아요

Yvette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So TRS has taken several of the perks you usually receive and now you need to pay an extra $100 per night to get them. Absolutely Unacceptable. We did not receive any upgrade for VIP, in fact we requested poolside room, and they put us in a garden view with a view of a tree. The sewage smell was overpowering. They now charge $55 for Caribbean lobster, a huge rip off. They all now charge for their super bowl party $50. This has become a money grab resort. Our butler showed up on day 1, never made any reservations for us, we never heard from hm again, we called him 3 times with requests he never filled any of them. They do not enforce pool rules, people smoking in pool, ficking ashes in pool. the main pool is so quiet no music nothing!!! BORING BORING BORING We will not be back to this property.
2024년 2월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 18일
Dear Yvette, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest review for our services, as it confirms that your experience was not optimal. We look forward to the opportunity to change your impression of our resort.Kind regards!

6/10 - 괜찮아요

Kevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are all very friendly. Great pools and service was exceptional. Edward our butler was so nice and helpful.
2024년 2월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 2월 17일
Dear Kevin,Thank you for taking the time to share your feedback on Expedia regarding your recent stay at TRS Turquesa Hotel. We are pleased to learn that you found our staff to be very friendly, enjoyed our great pools, and experienced exceptional service.It's especially rewarding to hear about the positive impact Edward, our butler, had on your stay with his kindness and helpfulness. We will ensure that your commendation reaches Edward to acknowledge his outstanding service.Your detailed feedback is invaluable as we continuously strive to enhance our guest experience. We appreciate your positive comments and are grateful for the opportunity to host you during your time at TRS Turquesa Hotel.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and ensure your next visit is even more memorable.Best regards,

10/10 - 훌륭해요

Lauren Ashlee 님, Norfolk

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort is a bit geared more towards relaxation and doesn’t really have many party areas; which can be a catch 22. I wish they had nightly clubs around the resort, with different genres of music; that way, you can pick what club best suits your vibe and music taste.
2024년 2월에 4박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 2월 13일
Dear Lauren Ashlee,Thank you for taking the time to leave a review! We are glad to hear you enjoyed your stay at our TRS Turquesa Hotel and appreciate your 5 out of 5 rating.We understand that every guest has different preferences, and we appreciate your comments about the entertainment offerings. We take into consideration your suggestion about having nightclubs with different genres of music. We are always looking for ways to improve our guests' experience, and your feedback is very valuable.We look forward to welcoming you back in the future and continue to provide you with relaxing and enjoyable experiences. Thank you for choosing our TRS Turquesa Hotel and for sharing your experience with us!Kind regards ,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 20일
Thanks a lot for your kind attention, hopping to see you back soon.Best Regards

10/10 - 훌륭해요

Laurie 님, Waterville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely vacation with the exception of the four hours we were tied up with a sales pitch to buy into the vacation membership program for the Palladium Resorts on our very first morning there. Do NOT let your “butler” show you around and meet you for breakfast the first day you are there. That is the heavy sales pitch! Other than that, we enjoyed our time there!
2024년 1월에 5박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 2월 1일
Dear Laurie,Thank you for taking the time to share your feedback about your recent stay at our TRS Turquesa Hotel. We are delighted to hear that you had a lovely vacation and enjoyed your time with us.We sincerely apologize for any inconvenience caused by the sales pitch you experienced on your first morning. We understand the importance of a smooth and relaxing start to your vacation, and we regret if this fell short of your expectations. Your feedback is valuable to us, and we will review our procedures to ensure a more seamless introduction for our guests.We appreciate your recommendation regarding the "butler" showing you around and meeting you for breakfast on the first day. We will take this into consideration as we strive to improve our guest experience and avoid any unwarranted disruptions.Once again, thank you for choosing our hotel for your vacation, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best Regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Claire 님, Bethesda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 10박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 2월 2일
Thank you for your rating, it is very important to us!

6/10 - 괜찮아요

William

좋아요: 직원 및 서비스
2023년 12월에 4박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 2월 1일
Dear William, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Brandon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful location, friendly staff
2024년 1월에 5박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 1월 29일
Dear Brandon, Thank you for taking a moment of your valuable time to review and value our hotel with the highest rating. It would be a great pleasure to offer you our services and unparalleled charisma on another occasion not too far away in this Caribbean paradise environment. We hope to welcome you very soon for another excellent experience with us.Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Tamara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 1월 30일
Estimada Tamara, Muchísimas gracias por darnos el gran privilegio de ser su anfitrión durante su estancia en este bello paraíso del caribe.Nos complace haber alcanzado la máxima puntuación al calificar nuestros servicios, pues es siempre nuestro objetivo lograr una experiencia de vacaciones inmejorable superando las expectativas de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida de nuevo para una mejor e increíble experiencia en nuestro complejo.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Megan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was truly an amazing property. The staff is beyond fantastic. Yinet, Diahana, Raymond, and Dolores were fantastic at the pool. Vladimir, Eduardo, and Sosa were so helpful at the travel club and I really enjoyed my experience with them. The Cabaret is a MUST. Fantastic, fun show. Bingo the next day was the most fun I've had in years. Natalie was our attendant and she made it SO much fun. I loved her. Jesus, our butler, made everything SO easy for us, from making reservations, to helping us with a late checkout, and just checking in with us consistently. Check in and Check out was unlike anything I've ever experienced. No lines, someone meets you at the door and takes care of everything for you while you relax. Heidy, our check out attendant, was awesome and helpful. Everyone really treats you like family and addresses us by our name, which blew my mind. I really have no desire to stay anywhere else when I return to DR as well as any other locations they have property. The staff is truly a model of how hospitality SHOULD be. From workers climbing trees to cut the branches and waving to people taking video, to the pool service, butler, front desk, cart drivers. Everyone was just fantastic. Special thanks to Raymond, Jesus, Yinet, Steven (event coordinator), Diahana, Vladimir, Eduardo, Sosa, Natalie, Carlos, Mildred at El Dorado, Ramon at the Italian restaurant, Dolores, and Heidy. You all made our trip very special and memorable.
2024년 1월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 26일
Dear Megan, Thank you very much for choosing us as your preferred destination for your recent vacations.We thank you for valuing our hotel with the highest rating, it would be a great pleasure to offer you our services and unparalleled charisma in another occasion not too far away in this Caribbean paradise environment.Our doors remain open waiting to have the pleasure of serving you again in our TRS Turquesa Hotel.Kind regards!

10/10 - 훌륭해요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beach and pool/bar areas. Great Restaurant options
2024년 1월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 25일
Thank you for your review, it is very important to us!

10/10 - 훌륭해요

Amy

2024년 1월에 5박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 3월 20일
Dear Amy, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 - 좋아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Incredible service, great food (dishes at both the buffets and a la carts had many more hits than misses). Only critiques are that they have begun bundling premium amenities as a single, multi-day package instead of allowing us to book individual experiences. Also feel obligated to mention that I did get a very minor chemical irritation from our pillows. Glad they're clean but ouch. Overall, would very strongly recommend.
2024년 1월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 24일
Dear Chris,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 - 훌륭해요

Dan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beach and pool/bar areas. Great Restaurant options
2024년 1월에 7박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 1월 21일
Dear Dan, Thank you for sharing your positive experience! We're delighted to hear that you enjoyed the beautiful beach and pool/bar areas, as well as the great restaurant options. Your feedback is valuable to us, and we hope to continue providing you with an exceptional experience. We look forward to welcoming you back in the future!Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 1월 18일
Dear Michelle,Thank you very much for giving us the honor of being your hosts during your visit to this beautiful Caribbean paradise.The ratings and comments provided by our guests are of vital importance to us, as it is the best way to know if we are on the right track. Thank you for giving us five stars!Kind regards! Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Lisa Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff, especially Norris was fantastic and very accommodating. She went above and beyond to make sure all of our needs were met. I would definitely recommend this place to my family and friends. I loved all of the activities that were available at the resort, especially the water aerobics, white party and silent disco!!
2024년 1월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 16일
Dear Lisa Marie, Thank you very much for choosing us as your preferred destination for your recent vacations. We thank you for valuing our hotel with the highest rating, Our doors remain open waiting to have the pleasure of serving you again in our TRS Turquesa Hotel.Kind regards!

10/10 - 훌륭해요

Tina Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came for a 50th birthday girls trip. 11 of us. Chocco was amazing by the pool. So fun and interactive. Norris was our butler. She went above and beyond for our entire group. She was so friendly and wanted our stay to be perfect. We appreciated her so much ! Will stay again and even request her if possible.
2024년 1월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 16일
Dear Tina Marie, Thank you very much for choosing us as your preferred destination for your recent vacations. We thank you for valuing our hotel with the highest rating, Our doors remain open waiting to have the pleasure of serving you again in our TRS Turquesa Hotel.Kind regards!

10/10 - 훌륭해요

Stacie

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 17일
Thank you for your review, it is very important to us!

10/10 - 훌륭해요

Bridget Marie 님, Coldwater

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is clean and has many amenities and restaurants. The service is excellent. The butler service helps make everything better from stocking your fridge to help make reservations. Food choices have something for everyone. Great activities team with always something to do for those that don’t like to sit.
2024년 1월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 16일
Dear Bridget Marie, Thank you very much for choosing us as your preferred destination for your recent vacations. We thank you for valuing our hotel with the highest rating, Our doors remain open waiting to have the pleasure of serving you again in our TRS Turquesa Hotel.Kind regards!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태
I really enjoyed the resort, food stafff and service was amazing. My favorite part of the trip was the our butler Norris. She was very helpful and attentive to our needs which made the trip very enjoyable.
2024년 1월에 7박 숙박함
답변 제공: Juan Carlos Cedano butler team 님, 2024년 1월 14일
Thank you for your review, it is very important to us!

10/10 - 훌륭해요

Alex Naimi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2024년 1월에 7박 숙박함
답변 제공: Juan Carlos Cedano Butler team 님, 2024년 1월 14일
Thank you for your review, it is very important to us!

10/10 - 훌륭해요

Maurice

2024년 1월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 1월 14일
Thank you for your review, it is very important to us!

10/10 - 훌륭해요

Joel Paul McGuigan

Everything was perfect.
2024년 1월에 7박 숙박함
답변 제공: Juan Carlos Cedano Butler team 님, 2024년 1월 13일
Thank you for your review, it is very important to us!