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예약 가능 여부 확인

비바 도미니쿠스 궁전 바이 윈덤, 어 트레드마크 올 인클루시브 여행 후기

3.5 out of 5
비바 도미니쿠스 궁전 바이 윈덤, 어 트레드마크 올 인클루시브
Playa Dominicus, San Rafael del Yuma, La Altagracia

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 502개 이용 후기 중 130개" "
평점 8 - 좋아요. 502개 이용 후기 중 182개" "
평점 6 - 괜찮아요. 502개 이용 후기 중 94개" "
평점 4 - 별로예요. 502개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 502개 이용 후기 중 41개" "

7.6/10

청결 상태

7.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Roman

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Adriana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very big and always something for everyone. I like the health drink option. We eat very healthy so nice to have that option
2024년 4월에 5박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2024년 5월 1일
Dear Adriana,Thank you for your review regarding the Viva Dominicus by Wyndham. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 - 좋아요

Marko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Amazing beach but property needs updating
2024년 4월에 5박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2024년 4월 29일
Dear Marko,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 - 훌륭해요

Claudine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nous étions 2 adultes avec une enfant de 8 ans. Nous avons passé 4 nuits. Nous avons adoré notre séjour. Très bel hôtel et excellent emplacement. Le service et le personnel était parfait. L’animation a émerveillé notre fille!!! Et nous avons adoré la nourriture tant au buffet qu’au resto à la carte. Nous avions une chambre très bien située avec vue sur mer et piscine. Le seul commentaire négatif que je peux faire est que notre chambre était vielle et très très humide. On recommande cet hôtel!
2024년 4월에 4박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2024년 4월 6일
Cher Claudine,C'est plus qu'un plaisir de savoir que vous avez apprécié votre séjour au Viva Wyndham Dominicus.Notre objectif principal est la satisfaction de nos clients. Merci de souligner le service de notre équipe.Nous nous réjouissons de vous recevoir à nouveau dans un proche avenir.Cordialment,

8/10 - 좋아요

Adeyemi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff. Entertainment was phenomenal. Unstable internet outside of the main lobby area but understandable given the resort size.
2024년 3월에 7박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2024년 3월 16일
Dear Adeyemi,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 - 훌륭해요

young in

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been coming to this property for last 11years every year, sometimes multiple times a year. It has the most beautiful & widest beach in area & no sea weed issues. Has healthy, tasty, high quality food that is never disappointing. if you want heavy, junk food, you won't like it. Ground land scape is very lush & well kept making you feeling you're in a big park even while you're in the room. Staffs are always accommodating specially at the palace side. Over the years, there was a time they were playing music too loud throughout the day but they corrected it & it was appropriate amount this time at least at the palace side. Unfortunately they made me pay $50 for 2 hour late check our after this loyal patronage this February 😂 which was disappointing. but still will go back.
2024년 2월에 6박 숙박함
답변 제공: Costumer Care 님, 2024년 2월 9일
Dear customer,It is more than an honor to know that she enjoyed her stay at Viva Wyndham Dominicus.Our main objective is the satisfaction of our guests.We hope to have your visit again in the near future.Kind regards,Customer service staffViva Wyndham Dominicus Beach & Palace

8/10 - 좋아요

Olga

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough activities for preteens to do independently. Not enough wild life on property. Too many age restrictions (need to be 16 to use the gym, etc). Need more food variety at the buffet or more reservation days allowed. Otherwise, the best beach in the area
2023년 12월에 9박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 30일
Dear Olga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 - 훌륭해요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it here. The hotel is huge, much bigger than we were expecting but never felt crowded even during a peak week. Lots of amenities and activities to keep the kids busy and a beautiful location. Every member of staff was friendly and helpful. The room was a bit basic but very clean. The only real downside was the food in the buffet could be a bit bland. The food in the other restaurants and snack bars was much better. Highly recommended.
2023년 12월에 7박 숙박함
답변 제공: Viva Dominicus Beach & Palace Customer Care Staff 님, 2023년 12월 30일
Dear Gail,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 - 훌륭해요

Arlyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 10박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 17일
Dear Arlyn,,Thank you for sharing your score about your stay at our property!Sincerely,

4/10 - 별로예요

Ganna

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
To preface this review, I have stayed at many all inclusive resorts including iberostars and secret resorts. If you are not Italian or Spanish, I would not recommend this resort. Personally, I will not be coming back or staying at any other Viva resort. To be fair, lets start with the pros of the resort: very nice beach and beautiful water activities like archery, kayaking, and paddle boarding included (with a time limit). the seafood restaurant and French restaurant were good. Now let’s discuss the cons: - wifi did not work in the room we were staying in and was very spotty throughout resort. - staff in green shirts will harass you and try to sell you things (timeshares, upgraded memberships) MULTIPLE TIMES PER DAY. My husband and I were harassed every day of our trip, when we were trying to relax and have a good time. The green shirts even tried asking for our room number! - the food overall was not great. Definitely below average and some things were very gross and old-looking. Some people we came to the resort with got sick from the food. - the drinks are not strong and will not get you buzzed unless you drink straight liquor. And you do not want to know how those drink cups are washed… it’s not sanitary. - the shower water was sometimes not hot. - there were roaches on the property, but we were on a higher floor in the building so we thankfully didn’t get any in our room. - staff is rude / not helpful to English speakers.
2023년 12월에 9박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 15일
Dar GannamThank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

6/10 - 괜찮아요

Serghei

좋아요: 청결 상태
2023년 12월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 15일
Dear Serghei,Thank you for sharing your score about your stay at our property!Sincerely,

8/10 - 좋아요

Vladimir Z

2023년 12월에 9박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 11일
Dear VladimirThank you for sharing your score about your stay at our property!Sincerely,

6/10 - 괜찮아요

Vladimir

가족 여행
별로예요: 숙박 시설 상태 및 시설
Nothing
2023년 12월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 10일
Dear Vladimir,Thank you for sharing your comments about your stay at our property!Sincerely,

10/10 - 훌륭해요

Yolanda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El hotel es grande, con muchas actividades incluidas para todos los gustos, desde físicas como de entrenamiento, todos los empleados del hotel son encantadores y súper amables, los bufets cuentan vos suficiente opciones para todos los gustos, muy recomendable para grupos grandes, definitivamente si regresaría 😉
2023년 11월에 6박 숙박함
답변 제공: Customer Care Viva Dominicus Beach & Palace by Wyn 님, 2023년 12월 8일
Estimado Yolanda,Le agradecemos mucho sus comentarios. Las opiniones de nuestros huéspedes son fundamentales ya que nos ayudan a conocer sus deseos y nos permiten mejorar constantemente la calidad de nuestros servicios.Atentamente,

10/10 - 훌륭해요

Rahul

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food buffets were excellent and we felt like there was variety each day. The pizzeria was an unexpected surprise, freshly baked in a hearth oven best I've had in years. Beaches and pools were enjoyable, especially the activities in the plaza, the infinity pool. Crepe bar was very good. Many activities all day. Friendly staff and guests. Weather was great. Family friendly. We used talixo from and to the airport. Would definitely return. This was our first all inclusive.
2023년 11월에 3박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 12월 2일
Dear Rahul,Thank you so much for your valuable comments on your family. It is very important to us to receive feedbacks and to know that you had a pleasant vacation.Please remember that we will be glad to welcome you back at Viva Wyndham Dominicus.Kind Regards,

4/10 - 별로예요

JOSE ANTONIO

별로예요: 청결 상태
Mucho italiano
2023년 11월에 5박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 2일
Estimado José Antonio,¡Gracias por compartir sus comentarios sobre su estadía en nuestra propiedad!Atentamente,

4/10 - 별로예요

AMIN

2023년 11월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 12월 15일
Dear Amin,Thank you for sharing your score about your stay at our property!Sincerely,

6/10 - 괜찮아요

Crystal

연인과의 여행
좋아요: 직원 및 서비스
The staff were kind. The food was terrible and we felt very segregated because every excursion we were left out of most conversations because we were the only English speakers.
2023년 11월에 7박 숙박함
답변 제공: Customer service team Viva Dominicus Beach & Palac 님, 2023년 11월 24일
Dear Crystal,We really appreciate your comments. The opinions of our guests are fundamental since they help us to know your wishes and allow us to constantly improve the quality of our services.Sincerely,

8/10 - 좋아요

stanislav

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was ok, except the water. Me my wife and my friends got a stomach problem. We used a bottle water for drink, but for ice and clean fruits and vegetables they use regular water. Food was excellent
2023년 10월에 8박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 11월 3일
Dear Stanislav,Thank you for your kind review. We are glad that your overall appreciation of our Resort was positive, but regret that not everything was perfect. Rest assured that your comments and observations will be taken into consideration.Thank you once more for your constructive feedback and it would be a pleasure for us to welcome you back.

4/10 - 별로예요

Oscar

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The first day we wait until 4 pm to get the room the the a/c was bad and we pass the first night literally cooking our sell , the restaurat reaervation was limites to one because my reservation was just for 3 nights , in resumeit wasn'tmy best vacation
2023년 10월에 3박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 10월 26일
Dear Oscar,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our reception manager in order to apply correctives measures. Sincerely,

8/10 - 좋아요

Catharine 님, Bethesda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very well-maintained property, with an extensive beach and many different restaurants, snack bars, and cocktail bars, as well as multiple swimming pools. The lady that cleaned our room every day, Yesenia R., did an excellent job and always left us with a beautiful bird constructed from towels and sheets, with flowers and greenery. All of the staff that we encountered were friendly and kind, and they all work very, very hard. The little shopping area within the Palace compound had a wonderful coffee shop. It was also really cool to see all the birds, including a flock of flamingos, wandering around the property, as well as some iguanas. There are multiple specialty restaurants in both the Palace compound, and within Dominicus Beach (which guests at the Palace may use); my personal favorite was the Italian restaurant, Il Palco. 25 is also very good (for steak) and Viva Mexico had delicious fajitas. We had wonderful massages on the beach from the spa. While it was not a concern for my husband and me, or the friends with whom we travelled, the rooms do show some wear and tear, which I feel is to be expected. The spotless attention to detail by the cleaning crews made up for that small criticism. The compound was safe, with an obvious presence of security. The beds are very comfortable. The air conditioning worked very well, which was much appreciated, given the very high humidity at this time of year. This is a great place to take an all-inclusive beach vacation.
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 9월 29일
Dear Catharine,Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We look forward to your next stay at our resort and thank you for recommending us.Kind regards,

8/10 - 좋아요

Priscilla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 7박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 9월 29일
Dear Priscilla,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 - 훌륭해요

Luis Miguel 님, Santiago

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 9월 2일
Estimado Luis Miguel¡Gracias por compartir su puntuación sobre su estadía en nuestra propiedad!Atentamente,

10/10 - 훌륭해요

Vioneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly, food was excellent.
2023년 7월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear Guest,Thanks for sharing your comments about your stay at our property!Sincerely,

6/10 - 괜찮아요

Yesmit

가족 여행
좋아요: 편의 시설/서비스
Bathrooms not clean, no WIFFI service Not AC in the lobby
2023년 7월에 7박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 8월 7일
Dear Yesmit,Thank you for choosing our property for your vacation.We are sorry that our services have not met your expectations.Our main objective is to achieve the satisfaction of our guests and for this reason we want to thank you for your comments: all the observations that help us improve our services are very valuable to us.Hoping to welcome you back in our hotel.Best Regards,

4/10 - 별로예요

Lauren

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear Lauren,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 - 너무 별로예요

Juri

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a terrible service overall All of restaurants has very bad service and a food are very bad Just a buffet was not bad!!! No more !!!!!!
2023년 7월에 8박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear JuriPlease accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 - 훌륭해요

Carolina

좋아요: 직원 및 서비스
The beach and resort workers wonderful
2023년 7월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear Carolina,Thanks for sharing your comments about your stay at our property!Sincerely,

10/10 - 훌륭해요

Jadwiga Katarzyna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything at this resort was amazing, but the pools could have been open a little longer.
2023년 7월에 5박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dar Jadwiga,Thank you for sharing your comments with us on your recent vacation in Bayahibe.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have during your stay.Again thank you for choosing to stay with us.Kind regards,

10/10 - 훌륭해요

Heriberto

가족 여행
People. Facilities are old. But staff make the difference
2023년 7월에 3박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear Heriberto,Thanks for sharing your comments e about your stay at our property!Sincerely,

10/10 - 훌륭해요

Juan 님, west new york

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exelente
2023년 7월에 3박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 8월 7일
Dear Juan,Thanks for sharing your comments about your stay at our property!Sincerely,

4/10 - 별로예요

Leonor

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was not ready when we arrived. The room looked old and the bathroom was terrible. The room floor was dirty. The drinks machine didn’t have drinks, when you pressed juice it brought water. The food was terrible and not a lot of options The staff didn’t look professional.
2023년 7월에 2박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 7월 12일
Dear Leonor,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

10/10 - 훌륭해요

Jessel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is located on a beautiful beach. The staff was friendly and helpful. Many dining options. Comfortable and clean room. Beautiful experience from start to finish. Will recommend staying at this hotel.
2023년 7월에 6박 숙박함
답변 제공: Customer Care Team Viva Wyndham Dominicus Beach & 님, 2023년 7월 12일
Dear Jessel,We appreciate your valuable feedback about the stay you had at our property.It is really rewarding to read your positive comments and we are glad to know that your stay at Viva Wyndham Dominicus was enjoyable.Thank you for choosing our resort and for recommending us.Kind regards,

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Checking in nightmare
Check in experience was awful. We first tried checking in at Viva Dominicus Beach and were told we were in the wrong place. When we arrived at Dominicus Palace, we were told that our rooms weren't paid for and that we would need to pay for 4 rooms. We had two of our group that could not come and I was told that we could not have those rooms at the rate we were told it would be. Instead we would be charged the current rack rate. Then the clerk told us that half of our rooms were at the Palace and half were at the Beach. After more searching on the computer, we were told that all our rooms were actually at the Beach resort. I asked for assistance to get my group of 15 to the other site. Yes, we got assistance. The bell men loaded all our luggage on the carts and took us to the other resort at a fast pace. Several of my group were seniors and had a very difficult time keeping up. One in fact had such knee pain after this fast hike that the next day that one had to just rest. We were told to just relax at the bar while they sorted out our problems. My group encountered plastic in their drinks. The clerk appeared to not want to help me, the female leader. He was a little more willing to talk with a man in our group. I felt discrimination as a female. I was the one in charge of the group and he gave me little respect and wasn't wanting to talk to me as much as a man. I don't usually feel such disrespect, but I did that day.
2023년 6월에 3박 숙박함
답변 제공: Customer service staff Viva Wyndham Dominicus Beac 님, 2023년 7월 6일
Dear Guest,Thank you for sharing with us your comments about your vacation in Bayahibe.We apologize for the inconvenience you may have experienced yesterday during the check-in process. We take the opinions of our guests very seriously and therefore you can be sure that your comments will be taken into account. I kindly ask you to come to the customer service desk to assist you.Thank you again for your feedback and we look forward to earning back your trust.Sincerely,

4/10 - 별로예요

reda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff not friendly, food is bad no good hot food my 2 kids were sick second day from food , the charge me for using the safe 2$ a day don’t pay you still can use it , they offer viva club it’s ripe off don’t do it Unclean rooms Hade leaks in bathroom from air conditioning for all days No one can fix that Drinks are its up to who make it will be whatever I love the beach was really nice If you wanna enjoy Book palace because beach limit to many things and palaces good for family The most I like the beach and the weather the rest wasn’t good at all .
2023년 6월에 7박 숙박함
답변 제공: Customer Care Team Viva Dominicus Beach & Palace b 님, 2023년 7월 1일
Dear Reda,We regret that you have left our hotel with this negative perception. Our main goal is always our guests’ satisfaction and enjoyment. We really apologize for not having met your expectations and we want to inform you that we sent your review to our general management in order to apply correctives measures. Sincerely,

2/10 - 너무 별로예요

Kimberly 님, Indianapolis

단체 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Staff is very rude and ignore you, unless you speak Spanish.. they cater to the Europeans and it was pretty clear we weren’t wanted there. A male unlocked and entered our friends room, in the middle of the night. She was alone in this room. Not injured, but guest services didn’t take us serious. We were brushed off. An Expedia agent tried getting us checked out, but the guest services agent didn’t want to talk with Expedia, and told her she’d fix it and make it right. That never happened! We left. We paid for 1 night. It took the reception desk over 3 hours to even get us checked in. It was a total nightmare.. I’ve never experienced anything like this, ever. The grounds are beautiful.. but that’s about as far as it goes, for anything positive. The food was horrendous!! I never expect ‘amazing’ with all inclusive, but this wasn’t even edible. So many things to even describe.. if anyone has any questions, feel free to message me. I’m not hard to please, but this was not good!!
2023년 6월에 6박 숙박함
답변 제공: Customer Care Staff Viva Dominicus Beach & Palace 님, 2023년 7월 1일
Dear Kimberly,Please accept a sincere apology for any inconvenience that you might have experienced during your recent stay in Bayahibe. We appreciate the time you dedicated to write your remarks about your vacation. Your comments will assist us in our commitment to improve in all aspects of our operations.It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services.We remain at your disposal.Best regards,

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 7박 숙박함
답변 제공: Customer Care Staff Viva Wyndham Dominicus Beach & 님, 2023년 5월 24일
Dear Michael,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

8/10 - 좋아요

Marina

2023년 4월에 9박 숙박함
답변 제공: Customer Care Staff Viva Wyndham Dominicus Beach & 님, 2023년 5월 24일
Dear Marina,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 - 좋아요

Ivan

2023년 3월에 7박 숙박함
답변 제공: Customer Care Staff Viva Wyndham Dominicus Beach & 님, 2023년 5월 11일
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

8/10 - 좋아요

Desantila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the property, staff was really nice , not much of shows or entertainment!
2023년 4월에 4박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 18일
Dear Guest, Thank you for your review regarding the Viva Wyndham Dominicus. It is very nice to read your good remarks about our services and facilities.We are sorry that you did not enjoy all the shows and entertainment that we offer.We look forward to your next stay at our resort.Kind regards,Customer Care TeamViva Wyndham Dominicus Beach & Palace

4/10 - 별로예요

Todd

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
My family of 4 just got back from this resort yesterday. There was much to like about this resort, and some important problems. I would not go back to this resort, but let me explain why. First the good. From our arrival at the front desk, the check-in process was easy. The staff was easy to communicate with, and got us checked in fast. They did not have a great information package, they just had a map (and it's an expansive resort). It would have been nice to get information about entertainment (shows) and other features of our stay right away so we could reference it. No such luck. We got to the room and were happy with what we found. The room was as described. I had upgraded to the ocean view room, and was very glad I did (rm 6043). The room was nice and bright. It was clean, the queen beds were comfortable, the view was excellent, the fridge and coffee maker worked, the AC worked, the shower and toilet worked, and the wifi even worked (mostly). There was a pretty effective blackout curtain. For the duration of our stay, the room remained satisfactory. Room service was fine, and at our request, acquired some extra chairs for the balcony (there were 4 of us and 2 chairs). The grounds of the resort are well-maintained, and very clean. The beach is well maintained, they seem to clean/rake it each night with staff picking up cups and other trash regularly. It was pretty busy, but we were always able to find chairs eventually.
2023년 4월에 9박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 18일
Dear Todd,Thank you for having chosen our property for your vacation.We appreciate your positive comments regarding check-in, the room received and its cleanliness.Our beach is a gift from nature, which we constantly take care of so that our guests can enjoy it.We are sorry if, despite the above, our services did not meet your expectations.Hoping that in the future you will give us a new opportunity and visit us.Sincerely, Customer Care StaffViva Wyndham Dominicus Beach & Palace

6/10 - 괜찮아요

Mashhur

2023년 4월에 5박 숙박함
답변 제공: Customer Care Staff Viva Wyndham Dominicus Beach & 님, 2023년 5월 3일
Dear Guest,Thanks for sharing your score about your stay at our property!Sincerely,

2/10 - 너무 별로예요

Sacha

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water in room
2023년 4월에 4박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 10일
Dear Guest,Thank you for having chosen our property for your vacation. We are sorry to know that our services did not meet your expectations and you had issues with hot water in your room. Our main goal is to achieve our guests' satisfaction and for this reason, we want to thank you for your comment: all observations that help us to improve our services are very important for us. We hope to receive a new opportunity in order to show you that we have improved. Sincerely,Customer Care TeamViva Wyndham Dominicus Beach & Palace

8/10 - 좋아요

Erick Sean 님, Richmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Not for beer drinkers. One beer. Sometimes warm. Rooms a little dated. Great amenities. Lots to do. Staff tries very hard but very limited English. Restaurant food delicious. Buffet not so great but. Plenty of variety. Wonderful beach.
2023년 4월에 5박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 8일
Dear Erick Sean,We apologize for the inconsistencies.However, we would like to thank you for taking the time to inform us about your experiences.We will consider your opinion that you have communicated to us and consult with the responsible department heads.Thank you again for your assessment of our hotel.We hope we can convince you of our hotel on your next stay.Yours sincerely,

8/10 - 좋아요

LORENZO ATTILIO

2023년 3월에 7박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 3일
Dear guest,Thank you for sharing your score about your stay at our property!Best regards.

10/10 - 훌륭해요

Vitalii

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 7박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 18일
Dear Vitalii,Thank you for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

6/10 - 괜찮아요

Israel

2023년 3월에 5박 숙박함
답변 제공: Customer Care Staff 님, 2023년 4월 10일
Dear Israel,Thank you for sharing your score about your stay at our property!Sincerely,

10/10 - 훌륭해요

Alfonso P

2023년 2월에 3박 숙박함
답변 제공: Customer Care Staff 님, 2023년 3월 19일
Dear Alfonso,Thanks for sharing your score about your stay at our property!Sincerely,

10/10 - 훌륭해요

Axel

2023년 1월에 7박 숙박함
답변 제공: Customer Care 님, 2023년 2월 15일
Dear Axel,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace

8/10 - 좋아요

Roberto

2023년 2월에 3박 숙박함
답변 제공: Customer Care 님, 2023년 2월 9일
Dear Roberto,Thanks for sharing your score about your stay at our property!Sincerely,Customer Care StaffViva Wyndham Dominicus Beach & Palace