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"Balcony chair webbing was ripped open. There were tears in the drapery lining, Fridge and ice bin were in the bathroom > unpleasant double duty for bath vanity. NO MICROWAVE! The toilet/bathtub room was as dimly lit as a 15 watt lightbulb. The bathroom exhaust system wasn't working leaving the room soaked with moisture. The towel rack above the toilet had large areas of rusty bare metal. The grunge factor was everywhere. Upgrades have been done with new paint and tile but done on the cheap with unskilled labor. Tile corners were rough. Overpaint on doorknobs and towel hooks. Ceiling light by balcony door looks like it has been there since the 1970s. The very small desk area was directly under the TV. Power outlet on the desk lamp was so worn out a power cord would not stay in contact. The next closest power outlet was 8 feet away under the small table, or, it was in the mishmash of cords behind the desk that served the cable boxes. Wi-Fi was inconsistent and kept disconnecting. And after a power failure it never came back before we left. Why wasn't the hotel's system better surge protected? The noisy bar had an entertainer that thought distorted volume made up for lack of talent. The bar's Mai Tai was the worst EVER. I bottled cocktail would have been better. It tasted like canned orange juice. I ordered two Mai Tais and a French dip sandwich to go. Mai Tais were made right away. The drink ice had melted before the sandwich was served... with no dip sauce or napkins."

"Our stay was brief but we had a nice night at the inn. The inn is inside the Volcano village so next to the restaurants and the general store. "

"We loved everything about the room except for tiny little ants in the kitchen area but honestly that is not unusual in Hawaii. The Orchid Room (Room 6) was stunning. The bathroom and koi pond were really well done. Loved using the jacuzzi tub as the Kona rain storm started ramping up. We lost power a few times and had to pack up by flashlight in the morning but totally understand as it was a very strong storm -- strong enough to close the national park later that day. Would have loved to have stayed longer. We hope to come back some day."

"There was no kitchen, just a small microwave "

"Less than 10 minutes from the park and felt like we were in the middle of the rain forest! Loved it!"

"The room was clean and ready when expected. Location is great. Cute restaurants and store near by. "

"It was no contact with the staff after 6pm, I texted the staff around 5:40pm because there was no coffee at all in the room, but she never responded, so we left early next morning. $425 a day for that small bungalow room without any service was how much very expensive. When we arrived around 4:30pm and we were waiting with another couple to check in but there was no staff in the check-in area."

"The National Park was very close. We did not need to use a work space. "

"Perfect in every way. Gorgeous property, soothing waterfall and comfortable accommodations. "