리셉션

호텔 샴플랑 뷰 퀘벡 여행 후기

3.5 out of 5
호텔 샴플랑 뷰 퀘벡
115, rue Sainte-Anne, Québec City, QC

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 538개" "
평점 8 - 좋아요. 1001개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 83개" "
평점 4 - 별로예요. 1001개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

YONGHYUN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Gayeon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
굿굿!!
깨끗하고 좋았어요! 직원분들도 친절하셨어용
2021년 12월에 3박 숙박함
답변 제공: Michelle, Operations supervisor 님, 2022년 1월 1일
Dear Gayeon, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel
Hotel front staff are very kind and it made us happy. The location is wonderful. The hotel is located in Old Quebec and so comfortable. We saw beautiful Christmas Trees and took a walk at night.
2020년 12월에 1박 숙박함
답변 제공: Nadia Reception agent 님, 2021년 1월 1일
Dear Guest, What a delight to read your review about your recent stay at Hotel Champlain. We are thrilled that you had such a nice time with us and that our staff could be of service to you during your stay. We are looking forward to welcome you back at Hotel Champlain.

10/10 - 훌륭해요

Kimberly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This boutique hotel was perfectly situated in Old Quebec - on a quiet street but close to all attractions, shopping and restaurants. The property was spotless and the staff are courteous and friendly. The front desk staff are professional and very helpful. The room we stayed in was very spacious - 2 beds plus a full corner seating area with table, 2 arm chairs and foot stool. (We did not request a suite.) Beds were very comfortable. Will definitely stay here again. Highly recommend.
2024년 4월에 3박 숙박함
답변 제공: Gabriel 님, 2024년 5월 5일
Hello Kimberly,Your enthusiastic feedback truly brightened our day! We couldn't be happier to hear that our hotel went above and beyond to meet your expectations—it's the best news we could receive.Nestled in the heart of Old Quebec, our hotel is strategically placed to offer a perfect balance of serenity and accessibility to all the vibrant attractions, shops, and restaurants nearby. We take great pride in maintaining the spotlessness of our property, not only for sanitary reasons but also out of respect for our guests' comfort and well-being.Our team is dedicated to delivering exceptional service, so knowing that their professionalism and warmth left a lasting impression on you brings us immense joy.Your recommendation means the world to us, and we're already looking forward to your next visit! Until then, travel safely, and we'll be here eagerly awaiting your return.Warmest regards,

10/10 - 훌륭해요

Phuong

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely boutique hotel very central to the centre. All walkable with lots of restaurants and cafes nearby. Rooms were spacious, beds comfortable. Would recommend thiw hotel if you are staying in Quebec City. We arrived by train as part of a multi city tour. Hotel is about 15min walk away but as we had luggage we took an Uber 5mins away.
2024년 4월에 3박 숙박함
답변 제공: Tommy 님, 2024년 4월 30일
Hi Phuong, thank you for taking the time to share with us your experience! We're really happy to read such a kind comment! We are also happy to read your trip in our beautiful city was a success! We hope to see you again during your next visit :)!

8/10 - 좋아요

Werner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Großartig war, dass man sofort mitten im Geschehen war.
2024년 4월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 24일
Hi Werner, thank you for taking the time to share your experience with us. We're glad to know our location made it perfect for your to walk all around town and discover our beautiful city! We hope to see you again soon :) !

8/10 - 좋아요

Lédia

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 23일
Hi Lédia, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We're happy to know our charmant hotel offer you everything you could have wished for! We hope to see you again soon :) !

8/10 - 좋아요

Tahsin Farah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Tommy 님, 2024년 4월 23일
Hi Tahsin, thank you for taking the time to share your experience with us! We're glad to know you had a great stay with us :) ! We hope you took time to visit our beautiful city and all its historic landmark! We hope to see you again soon :) !

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
easy to get to, only thing is be prepared to park off site if you are checking in later in the day or have a larger car
2024년 4월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 4월 20일
Hello Linda,Thank you for choosing to stay with us. Your perfect score brings us great joy and motivates us to continuously improve. We regret any inconvenience caused by our parking limitations. While it's true that we have restrictions on the number and size of vehicles we can accommodate, please know that there are secure public parking options just a 5-minute walk away from the hotel at reasonable rates.We sincerely appreciate your feedback and eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

8/10 - 좋아요

Um 님, Basking Ridge

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I am generally satisfied with the various reviews (being able to walk to famous places, cleanliness, quiet, etc.) However, one thing that is dissatisfying is why do I have to deposit $150 per room and the deposit cannot be returned immediately upon check-out, but only after a week? It was the most dissatisfying accommodation I've ever stayed in.
2024년 4월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 4월 20일
Hello Um,Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with the various aspects of your stay. Regarding the deposit policy, we understand your concerns and apologize for any inconvenience caused. The 150 deposit per room is a standard procedure to cover any potential damages or incidentals during your stay. As for the delay in returning the deposit, this is due to the processing time required by our financial systems, which unfortunately takes up to a week. We sincerely apologize for any frustration this may have caused you and genuinely hope that this isolated issue does not deter you from considering us for future stays. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 - 훌륭해요

Monica

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was huge and clean and the location was perfect. Unfortunately there was construction happening during our stay that we were not told about ahead of time so we weren’t able to park at the hotel but a quarter mile up the road there was a parking garage for ~$25 a day.
2024년 4월에 3박 숙박함
답변 제공: Gabriel 님, 2024년 4월 20일
Hello Monica,We sincerely apologize for any inconvenience caused by the parking situation. Due to ongoing renovations, we've had to close part of our parking area for safety measures. We hope that this did not impact your stay too much, and your understanding is greatly appreciated.As you've noted, there are public parking options conveniently located nearby, providing a suitable alternative.Thank you for choosing us for your stay and for awarding us a perfect score. We eagerly anticipate the opportunity to welcome you back for another delightful stay.Warm regards,

8/10 - 좋아요

Edward

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
Love the character and boutique style of this hotel, one of the reasons we booked it. Close to Old Quebec and the shopping, pub area. The staff was great, very helpful and willing to do so. Disappointed in the housekeeping. We were advised that cleaning of the room was “at guest request”. We were fine with that, been we requested a cleaning and came back to a dirty bathroom and our dirty glasses (which I compiled together in one spot to ensure they knew to remove), were left. My husband called the front desk and was told that we have to ask for a FULL cleaning of the room. We were never told there were levels of cleaning. VERY DISAPPOINTING. “
2024년 4월에 7박 숙박함
답변 제공: Alexandre 님, 2024년 4월 18일
Greetings, Edward - thank you for sharing your feedback!While we do understand your disappointment, there are no "levels of cleaning" as you say - a typical hotel stay-over cleaning, as per the industry standard, will cover the following things: A fresh change of linen and sheets, towels will be changed and all the garbage cans emptied out. Any further cleaning is, as per industry standard, done upon departure of guest OR upon special request by the guests. Thank you for understanding!

10/10 - 훌륭해요

elinor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Extremely reasonable. Very nice personnel, everything one needs but few frills. In the heart of Old Quebec. Perfect location.
2024년 4월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 4월 14일
Hello Elinor,We sincerely appreciate you sharing your experience with us. The perfect score is an indicator that we are constantly improving, and it motivates us to strive for even greater excellence. We hope that you were able to make full use of the amenities and services we offer during your stay. Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future for another exceptional experience.Warm regards,

6/10 - 괜찮아요

Alexander

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They ran out of eggs and meet for breakfast. No vending machines. Lobby coffee machine was broken. Their parking lot could not accommodate my Nissan Frontier.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

BEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are nice and helpful, and the breakfast is served quite early. We will definitely return to this hotel once we are nearby.
2024년 4월에 2박 숙박함
답변 제공: Gabriel 님, 2024년 4월 13일
Hello BEN,We sincerely appreciate your choice of staying with us and your fantastic review. It brings us great joy to know that we were able to assist you during your time here. Regarding breakfast, we believe it to be part of starting a new day. Therefore, regardless of how early our guests wake up, we strive to ensure that a delightful breakfast is always available to accompany them.We really do hope to see you again soon,Warm regards,

8/10 - 좋아요

Carole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Bien situé, propre et confortable.
2024년 4월에 2박 숙박함
답변 제공: Tommy 님, 2024년 4월 12일
Bonjour Carole, merci d'avoir pris le temps de nous partager votre expérience parmi nous! Nous sommes content d'apprendre que notre localisation vous as permis de profiter pleinement du vieux Québec et toutes ses attractions! Nous sommes aussi content d'apprendre que vous avez aimé la propreté et le confort, nous donnons toujours notre 200% pour s'en assurer :) ! Au plaisir de vous revoir bientôt.

8/10 - 좋아요

claude

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
tout était bien , de l'arrivée jusqu'au départ . Très bon service
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sylvia 님, Cortlandt Manor

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel and amazing city. The hotel could not be better located. The room was beautiful and comfortable. Hotel and area very quaint. Close to all attractions in the old city. We loved it!!!
2024년 4월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 11일
Hi Sylvia, thank you for taking the time to shared your experience with us! We're thrilled to know how much our hotel charmed you. We are happy that our location made it easy for you to discover our beautiful city and all its attractions! We're also happy that you found our room beautiful and comfortable :)! We hope to see you again soon.

10/10 - 훌륭해요

Marie-Andree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking disponible sur place
2024년 2월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 10일
Bonjour Marie-Andree, nous vous remercions d'avoir pris le temps de nous partager votre expérience parmi nous. Nous sommes content d'apprendre que vous avez passé un excellent séjour ! Nous espérons que vous avez pu pleinement profiter de notre merveilleuse ville et tout ses attraits historiques ! Nous espérons vous revoir bientôt :) !

8/10 - 좋아요

Karyane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 2박 숙박함
답변 제공: Tommy 님, 2024년 4월 8일
Hi Karyane, thank you for taking the time to share you experience with us! We're glad to know you had a great stay ! We hope you made use of our complimentary coffee machine in these cold days. We hope to see you again soon :) !

10/10 - 훌륭해요

BEN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff there are friendly, very nice, and alway smiling. The location is pretty good. Both the tourist spots and restaurants are walkable, there is also an underground public parking lot nearby. Breakfast is another advantage.
2024년 4월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 12일
Hi Ben, thank you for taking the time to share with us your experience! We're happy to know you loved our friendliness, we make it a point of honor to give out the best service we can to all our guests :)! We're glad to know our prime location made it easy for you to walk around town and discover all its attraction. We hope to see you again soon :) !

8/10 - 좋아요

??

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very good
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 5일
Hey ! Thank you for taking the time to share your experience with us. We're glad you liked our hotel, we hope you took some time to visit our beautiful city and all of its historical landmark. We hope to see you again soon :) !

10/10 - 훌륭해요

Shaz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay here. Everything was so close and convenient. Excellent staff and service. If we were to go back to Quebec City, I would definitely choose this hotel again.
2024년 3월에 3박 숙박함
답변 제공: Tommy 님, 2024년 4월 4일
Hey Shaz, thank you for sharing your experience with us :) ! We're happy to read you had a great stay ! With our localisation being in the center of the old city, its perfect to take on a walk and discover all of its historical beauty ! We're glad to know you like our staff service too, we make it a point of honor to always give out our best :) ! We hope to see you again soon !

10/10 - 훌륭해요

Martin

좋아요: 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 3일
Hi Martin, thank you for your nice feedback :) ! We're happy to know you had a great stay ! We can only hope you took some time to visit our beautiful city and all of its amazing attraction! We also hope you made use of our free coffee machine in the lobby and the nice fireplace in the lobby to warm up and relax. Thank you again for choosing the Champlain and we hope to see you again soon !

10/10 - 훌륭해요

Nathalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
L’hôtel est bien situé. Près de tout mais dans une rue tranquille. La chambre était un peu défraîchie mais confortable. Nous avons très bien dormi.
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 4월 1일
Bonjour Nathalie, merci d'avoir pris le temps de nous partager votre expérience parmi nous ! Nous sommes content d'apprendre que notre localisation ai été un atout pour vous ! Comme vous l'avez mentionné, nous nous situons dans une rue tranquille mais au centre de la ville. Nous sommes désolé d'apprendre que vous avez trouvé la chambre un peu défraîchie, nous allons regarder pour trouver une solution. Nous espérons vous revoir bientôt :) !

10/10 - 훌륭해요

José R.

2024년 3월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 4월 20일
Hello José R.,We sincerely thank you for this perfect score; it tells us that you truly enjoyed your time with us, and it brings us great pleasure.We look forward to welcoming you back for another wonderful stay.Warm regards,

10/10 - 훌륭해요

Wayne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We return often. Love the place.
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 29일
Hi Wayne, we thank you for taking the time to tell us about your experience ! We are happy to know you loved the place and that you are a returning guests ! We hope you had the time to visit the old city and discover all of its historic sightseeing ! We hope to see you again soon :) !

8/10 - 좋아요

Nelson

2024년 3월에 4박 숙박함
답변 제공: Tommy 님, 2024년 4월 17일
Hi Nelson, thank you for taking the time to share your experience with us :)! We're happy to know you had a great stay here with us. We hope you enjoyed our beautiful city. We hope to see you again.

8/10 - 좋아요

Zyrene

2024년 3월에 3박 숙박함
답변 제공: Tommy 님, 2024년 3월 25일
Dear Zyrene,Thank you so much for your great review! We truly appreciate your feedback and are delighted that you enjoyed your stay with us. We hope you made use of our free coffee machine to warm you up after a walk in our beautiful city! Your kind words mean a lot to our team, and we hope to have the pleasure of welcoming you back in the future :)!

6/10 - 괜찮아요

Darius

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Great location and value. A little outdated rooms, but clean. Unfortunately, the window was facing another building and you could only see a brick wall. Staff was nice and hot drinks in the lobby were very good. Parking was very tight.
2024년 3월에 2박 숙박함
답변 제공: Gabriel 님, 2024년 3월 24일
Hello Darius,Thank you for sharing your feedback with us! We apologize for any inconvenience caused. Concerning the rooms, some renovation have been planed and we are doing our best to avoid delaying. We really hope that this will make our guests feel even better then they have felt until now. As for the view it is true that it is different depending on the room you choose; it is possible that we might have forgotten to mention that, and we truly do apologize. We're pleased that you enjoyed interacting with our staff as well as the hot drinks in the lobby. We believe that a good environment starts with good interactions and can be toped with a great cup of coffee.We understand that parking was tight, and we'll explore ways to improve this aspect of our service. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future!

8/10 - 좋아요

Maritza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A nice place to stay..near the Touristique spots. Excellent customer service en general. Sauf the last day of my stay..before leaving..I didn't like the attitude of a young woman at the Front Desk..probably a new one..luckily another girl took her place. En general..I recommend this place.
2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 19일
Hi Maritza, we're happy to hear back from you :) ! We're glad to know you loved your stay with us. As you mentioned, we are in the heart of all the touristique spots in the city, making it a breeze to walk around town and discover all of our historic monuments. We're sorry to hear about what happened on your last day, we will be looking into it to find out what happened. We hope to see you again soon :) !

10/10 - 훌륭해요

Émilie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très propre et accueillant
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 19일
Bonjour Émilie, merci de nous faire part de votre expérience parmi nous :)! Nous sommes content d'apprendre que vous trouvé notre hôtel propre, nous prenons les mesures pour s'en assurer ! Nous sommes aussi content d'apprendre que nos employés ont été accueillant, nous en faisons notre priorité de donner le meilleur service possible! Au plaisir de vous revoir bientôt :)!

10/10 - 훌륭해요

Anne-Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
J'ai beaucoup aimé l'endroit, il y a juste le stationnement, les voitures sont très collées, même pour les petites voitures. C'est difficile d'embarquer et de sortir de la voiture sans cogner l'autre. Une chance que je n'ai plus de jeunes enfants.
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 19일
Bonjour Anne-Marie, nous sommes content d'avoir de vos nouvelles! Nous sommes heureux de savoir que vous avez aimé notre charmant hôtel en plein cœur du vieux Québec ! Nous comprenons que notre stationnement sois plus petit que la normale, mais en cas de doute, nous sommes prêt a trouver des solutions ! Nous espérons que vous avez profité pour faire le tour de notre quartier historique ! Au plaisir de vous revoir bientôt !

10/10 - 훌륭해요

Mélanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Endroit bien situé
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 18일
Bonjour Mélanie, nous sommes content d'apprendre que vous avez aimé votre séjour parmi nous. Nous sommes aussi content d'apprendre que notre localisation vous as permis de profiter de l'entièreté de notre belle ville et tous ses secrets ! Au plaisir de vous revoir bientôt !

8/10 - 좋아요

Brooke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect area to walk around! On top of a hill, so notable for harder walks back.
2024년 3월에 3박 숙박함
답변 제공: Gabriel 님, 2024년 3월 17일
Hello Brooke, Thank you for your feedback! We're delighted to hear that you enjoyed our location, it is indeed one of the best if you want to visit this beautiful city. We understand that the uphill walks back may have been challenging, but we're glad you were able to appreciate the area's beauty. We hope to have the opportunity to welcome you back for another memorable visit!Warm regards,

6/10 - 괜찮아요

Étienne

좋아요: 직원 및 서비스
La chambre était très belle et parfaite pour nos besoins. Par contre la pomme de douche tenait à rien et manquait d'ajustement. Sur la description de l'hôtel il était marqué qu'on avait accès à un micro onde dans l'espace commun, mais en réalité il n'y en a plus depuis 2 mois. Par contre, la réceptionniste à été très aimable et nous a dépanné. Le dejeu
2024년 3월에 2박 숙박함
답변 제공: Gabriel 님, 2024년 3월 17일
Hello Étienne,Thank you for sharing your experience with us! We're glad to hear that you found the room beautiful and well-suited to your needs. We apologize for any inconvenience caused by the issues with the shower head and the missing microwave in the common area. Concerning the microwave, some reasons pushed us to temporarily remove it, but arrangements are being made for this to be changed. Your feedback is valuable, and we'll address these matters promptly to ensure they're resolved for future guests. We encourage friendliness from each and every member of our team, and we are glad that this was able to reach you. Your satisfaction is important to us, and we're committed to making improvements based on your input. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards

10/10 - 훌륭해요

Jennifer

2024년 3월에 3박 숙박함
답변 제공: Tommy 님, 2024년 4월 3일
Hi Jennifer, thank you for taking the time to share your feedback ! We're happy to know you had a great stay. We hope you had time to visit our beautiful town, being in the heart of the old city, its easy to visit all its historic beauty. We hope to see you again soon :) !

8/10 - 좋아요

Marie-José

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
On a apprécié l'acceuil et le personnel souriant.
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 14일
Bonjour Marie-José, nous vous remercions d'avoir pris le temps de nous partager votre séjour ! Nous sommes content d'apprendre que les efforts de notre personnel pour vous donner un service exceptionnel ont été remarqué ! En effet, nous mettons notre service à la clientèle en priorité pour s'assurer du confort de nos clients. Nous vous remercions d'avoir choisi le Champlain et au plaisir de vous revoir bientôt :) !

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Séjour parfait!
2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 14일
Bonjour Julie, nous sommes content d'avoir de vos nouvelles ! Nous somme aussi content d'apprendre que vous avez trouvé votre séjour parfait ! Nous espérons que vous avez fais usage de notre machine a café gratuite au lobby et notre foyer pour combattre le froid ! Au plaisir de vous revoir bientôt :) !

8/10 - 좋아요

Céline

2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 15일
Hi Céline, thank you again for choosing the Champlain ! We are happy to know you had a great time with us ! We hope the cold was kind to you and took the opportunity to use our complimentary coffee machine and our nice and cozy fireplace to warm you up after a walk in our historic city :) ! We hope to see you soon !

10/10 - 훌륭해요

Ramona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito y acogedor
2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 13일
Hi Ramona, thank you for taking the time to write us, we're always happy to hear back from our guests ! We are happy to hear that you found our unique hotel nice and cozy ! Have you enjoyed our fully equipped kitchen ? Its perfect to bake anything your hearts desire! We hope to see you again soon !

10/10 - 훌륭해요

sylvie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent emplacement
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 11일
Bonjour Sylvie, nous sommes content d'apprendre que vous avez aimé votre séjour parmi nous. Nous sommes aussi content d'apprendre que vous avez trouvez notre emplacement excellent, parfait pour visiter notre belle ville et toute sa splendeur ! Au plaisir de vous revoir bientôt !

10/10 - 훌륭해요

Avilio Enrico

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very conveniently located near all the tourist sites. Very close to via rail and other major bus routes. Very nice and quiet with all the necessary amenities for a weekend escape.
2024년 3월에 3박 숙박함
답변 제공: Tommy 님, 2024년 3월 11일
Hi Avilio, we are so happy to hear back from you! We are happy to know our localisation made your trip so much better! As you mentioned, our location is close to everything, city bus, via rail and all of our 410+ years of history. With our free coffee machine and our nice fire place, perfect to relax after braving the cold winter temperature! We hope to see you again soon !

6/10 - 괜찮아요

Judith

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 3월 17일
Hello Judith,Thank you for sharing your feedback with us! We're grateful for your review and glad to hear you had an overall positive experience during your stay. Your satisfaction is important to us, and we're continuously working to enhance our services. As this has yet to reach the perfect score we are looking for, we hope to have the opportunity to welcome you back for even more enjoyable stay in the future!

10/10 - 훌륭해요

danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tommy 님, 2024년 3월 11일
Hi Danielle, thank you for your kind review. We are glad to know you liked your experience with us ! We hope you took some time to visit all the beautiful spot of the Old City ! We hope to see you soon.

6/10 - 괜찮아요

simard

가족 여행
Good
2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 11일
Hi Simard, we are glad to have some news from you. We are happy to know you liked our hotel! We hope you enjoyed our complimentary coffee machine and the nice and cozy fireplace in the lobby! We hope you took some time to walk around our historic city and enjoy its magnificent sights! We hope to see you again soon :) !

10/10 - 훌륭해요

Caroline

2024년 3월에 2박 숙박함
답변 제공: Gabriel 님, 2024년 3월 31일
Hello Caroline,Thank you for your perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

10/10 - 훌륭해요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Gabriel 님, 2024년 3월 10일
Hello Dominique,Your perfect rating truly warms our hearts. Knowing that we were able to exceed your expectations fills us with immense joy and satisfaction. Your satisfaction is what motivates us to continually strive for excellence.We can't wait to welcome you back for another unforgettable experience. Until then, take care and best wishes!Warm regards,

10/10 - 훌륭해요

Isabelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice
2024년 3월에 1박 숙박함
답변 제공: Gabriel 님, 2024년 3월 10일
Hello Isabelle,Your comment and perfect rating serve as evidence that we not only met but also exceeded your expectations. As providing exceptional service is our utmost priority, there's no greater reward for us.We eagerly anticipate your return for an even greater stay next time.Best regards,

10/10 - 훌륭해요

doyeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff/receptionist , her name is Elsa is very polite and helpful.
2024년 3월에 2박 숙박함
답변 제공: Tommy 님, 2024년 3월 8일
Hi Doyeth ! Thank you for taking the time to share such a nice review ! We are happy to know the work of Elsa was recognise! We always give out our best for our guest. We hope you took some time to visit the beauty of our city and all of its historic sights and then when you came back, warm you up from the cold weather with our complimentary coffee machine and our cozy fire place by reception ! We thank you again and hope to see you again soon.