Hi Joon, Thank you so much for taking the time with this amazing review! We are so grateful you have spoken of us so highly. We hope to see you again where the next stay is just as good as the last.

Hi Kieon, Thank you for the amazing review. I look forward to sharing your kind words about the staff who will be very grateful to be recognised. Thank you again and we look forward to welcoming you again in the future.

Kia Ora Tae,Thank you for taking the time to share your feedback. We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. We hope to welcome you back in the near future!Kind regards,

Dear Jeongah, Thank you for taking the time to share your feedback. Its great to read that you had a enjoyable stay with us. Thank you for the comments regarding the room I have passed this over to our Housekeeping Manager. Thank you again for your feedback and we hope to welcome you back in the near future.

Dear Byungdoo, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back in the near future.

Dear Yonghak, Thank you for the great review and we look forward to welcoming you back in the near future.

Dear Sangeuk, Thanks for the great review and we hope to welcome you back in the near future!

Dear Jungwoon, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future.

Hi Colleen, Thank you so much for the glowing review. Seeing as you loved the hotel we hope this means we can welcome you back in the future and spend more than two nights at the Novotel. Thank you again and have a good day!

Hi Gary, Thank you for the comments about the staff. The team here are amazing to work with and I am so pleased you experienced this during your stay. Thank you again and we hope to see you again in the future.

Hi Daniel, Thank you for the glowing review about the staff and location. These are two things we pride ourselves on. I cannot wait to share this with the staff at the hotel. Thank you again and have a good day.

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Paul, Thank you for the comments on the staff I cannot wait to share this with the team at the Hotel. Thank you again and we look forward to seeing you again for another perfect stay!

Hi Huimin, So happy to read how much you loved the location. It is one of our biggest positives staying at the Novotel Queenstown. We look forward to seeing you again in the future.

Hi Madison, Thank you for taking the time to provide feedback about your recent stay and I am sorry to read we dropped the ball in some areas. We are working on updating the hotel and this is a project that can take time. I have shared your feedback with our Executive Housekeeper and had the iron and hairdryer replaced in this room based off your feedback. I do hope you give us another go in the future to improve your current impression of the Hotel.

Hi Pamela, I am so sorry to read you did not have the best check in experience. I have shared this with out Front Office Manager to look into as this is not the impression we want to leave on our guests. I do hope you give us another go in the future to improve on your last experience.

Hi Korekiyo, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found the atmosphere to be great. We take pride in our convenient location, just a stone's throw away from the lively shops, yet nestled in a peaceful area by the lake.It's wonderful to know that you appreciated the tranquility of our surroundings and took advantage of the beautiful gardens and scenic walks along the lake. We're delighted that you found your room's view of the courtyard with its cherry blossoms and roses to be amazing. It's indeed a serene spot to unwind and soak in the natural beauty. Thank you again and we hope to see you again in the future.

Hi Jan, Thankyou so much for the review! I cannot wait to share your feedback with Lauren who will be so very grateful for the recognition. Thank you again and we hope to welcome you back again in the future.

Hi Linda, Thank you so much for the detailed feedback! I look forward sharing your comments with the concierge team that their hardwork and planning has not gone un-noticed. I also loved reading how much you enjoyed the location of the Hotel. We are well located and it makes it so easy to walk around town. Thank you again and we hope to see you again in the future.

Hi Stephen, Thank you for taking the time to provide us with feedback about your recent stay. We are very pleased to see how much you enjoyed your stay, we hope the next time you stay we are able to improve the score. Have a good day!

Hi Mike, Thank you for your review of the rooms. We understand the rooms are a little dated but we are in the process of working through plans to update. I cannot wait to tell the housekeeping team about the positive comments you have made. Thank you again and we hope to see you again in the future.

Hi Jan, Thank you again for the second glowing review about Lauren. I am sure she will love all the attention. Have a good day!

Hi Rachel, thank you so much for the glowing review! We look forward to seeing you again in the future for another great stay.