우리는 Home2 Suites by Hilton Durham Chapel Hill의 전문적이고 정중 한 직원이 최고의 편의 시설이라고 생각합니다. 하룻밤 체류하든 장기 체류 손님이든 관계없이 공간이 필요합니다. Home2 Suites by Hilton Durham Chapel Hill을 인수했을 때 두 고객 모두를 수용하고 싶었습니다. 완비 된 주방과 넓은 침실은 손님이 더 즐겁게 숙박 할 수 있도록 느끼는 것입니다. 멋진 의견을 보내 주셔서 감사합니다. 즐거운 시간 보내 시게되어 기쁩니다.

Thank you for taking the time to share your feedback regarding your recent stay at Home2Suites Durham/Chapel Hill. We truly appreciate your comments, as they are vital in helping us enhance our guest experience.We're delighted to hear that you found your room spacious and clean. Ensuring our guests' comfort and maintaining high standards of cleanliness are top priorities for us. However, we regret to hear that our breakfast did not meet your expectations. We are committed to improving our offerings and would welcome any specific feedback you could provide on how we can enhance our breakfast service.Additionally, we understand your concerns regarding the staff member present during breakfast. Our aim is always to provide attentive service, but we never want it to feel overwhelming. We will consider this feedback seriously as we strive to find the right balance between being helpful and respecting our guests' privacy.We invite you to reach out to our management team to discuss your experience further. We value your input and are eager to hear how we can make our services better. Your satisfaction is crucial to us, and we hope to have the opportunity to welcome you back and exceed your expectations.

Thank you, Jacob. We are pleased to see that you had a good stay experience. We wish you safe travels.

Thank you for taking the time to share your feedback about your recent stay at our Home2 Suites Durham/Chapel Hill. We sincerely apologize for the issues you experienced, and for not meeting the high standards of hospitality that we strive to uphold.We are especially concerned about your experience with our reception staff and the overall service. We believe in providing our guests with a warm and efficient welcome, and it is clear we missed the mark. We are actively reviewing our training programs to enhance our team's ability to serve you better.Your comfort and satisfaction are very important to us, and we would value the opportunity to speak with you directly about your stay. Please feel free to reach out to me personally at your convenience. We are committed to addressing your concerns and ensuring a more positive experience in the future.Again, we apologize for any inconvenience during your visit, and we hope to have the opportunity to welcome you back and restore your confidence in our hotel.Warm regards,

Thank you, Kimberly!. We feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton Durham-Chapel Hill. We are happy to see that met your expectation. Safe travels to you.

Rhonda, We are truly sorry for the distress caused by the loud music and the unsatisfactory cleanliness during your stay at Homes 2 Suites. Thank you for bringing these specific issues to our attention. Your feedback is invaluable in guiding our efforts to improve and ensure our hotel meets the high standards our guests deserve. We're taking immediate action to address these concerns and are committed to making necessary improvements. We value your trust and would appreciate the opportunity to discuss how we can make this right for you. Ensuring your comfort and satisfaction remains our top priority, and we hope to demonstrate our commitment to excellence should you choose to stay with us again. Please reach out to us directly; we're here to listen and assist.

Thank you, Glenn. We feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton Durham-Chapel Hill. We are happy to see that met your expectation. Safe travels to you.

Thank you, Travis. We appreciate your comment and we are thrilled at the rest of your day went so well. We wish you safe travels.

Thank you, Deniz. We feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton Durham-Chapel Hill. We are happy to see that met your expectation. Safe travels to you.

Thank you, Mary! We are pleased to see you had a perfect stay experience at Home2 Suites by Hilton Durham Chapel Hill. We wish you safe travels.

Thank you for your review, Venikqua. It does appear that you could have had a better stay but unfortunately we have no details regarding your experience. A blank review gives us no information on which to grow and re-train our team on what may have gone wrong. Please reach out to our executive team to discuss the specifics of your stay.

Thank you, Vicki! We acquired the Home2 Suites by Hilton Durham-Chapel Hill/ knowing it was near many of the popular retail and restaurant options. We are thrilled you were able to take advantage of our great location. We wish you safe travels.

We want to extend my sincerest apologies for the unfortunate incident that occurred during your recent stay at Home2 Suites Durham/Chapel Hill. Your safety and comfort are of the utmost importance to us, and we understand the distress this incident has caused you and your family.We would like to assure you that we take this situation very seriously. We would also mention that for any place of business can only provide video evidence when presented with a warrant to do so by the police.And in those cases, it is provided to law enforcement only. Our team is working diligently with local law enforcement as this matter was not just exclusive to jour hotel. We would also like to express our gratitude for your patience and understanding in light of this unfortunate event. We did have our manager, Nate Woods available, but perhaps he was not yet at the hotel.Please do not hesitate to reach out to our executive team directly if you have any further concerns or would like to discuss your experience in more detail. We genuinely value your feedback and want to do everything possible to regain your trust.

Thank you, Carly! We acquired the Home2 Suites by Hilton Durham-Chapel Hill/ knowing it was near many of the popular retail and restaurant optionsm, and as you mentioned, centrally located to both UNC and Duke -and Duke Med!. We are thrilled you were able to take advantage of our great location. We wish you safe travels.

Thank you, Jennifer! We acquired the Home2 Suites by Hilton Durham-Chapel Hill/ knowing it was near many of the popular retail and restaurant options that our guests would enjoy. We are thrilled you were able to take advantage of our great location. We wish you safe travels.

Dear Mable, I'm truly sorry to hear about the billing issue you encountered after your stay, especially considering you had already taken care of payment through Expedia. It must have been quite frustrating to discover the unexpected charges on your credit card bill, and I can only imagine the inconvenience and concern this caused. It's relieving, however, to know that when you reached out to the hotel staff, they were understanding and prompt in addressing the mistake by processing a full refund. I appreciate your patience and understanding as we worked through this error. If there is anything we can do for you to ensure your satisfaction or assist you in future bookings, please don't hesitate to let us know. We value your trust and are committed to providing a smoother experience moving forward.

Thank you for this communication. We utilize a professional pest control service to deter and eliminate pests from our rooms and facilities. Reports of activity are taken very seriously and the leaders of this hotel will personally be verifying that all of our rooms are safe, clean, and comfortable for our guests.

Thank you, Tammy! We are pleased to see you had a great stay experience. We wish you safe travels.

Thank you for taking time to let us know about your experience. Feedback like this is used by the hotel and cooperate teams alike to assess the quality of our offerings, and whether we're offering enough. The hotel teams will use this review as a training piece to make sure they're delivering what our guests want, and deliver it well.

Thank you for leaving your review, Jose. Please know that the hotel reports these incidents and works closely with our local police department to prevent it from reoccurring. This instance is no different. It's our responsibility within our community to get loud and ask for change. We're sorry it happened, and we hope you have safe travels wherever you go.

Thank you, Kevin! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you, Talia! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you! We are so pleased to see that you had an perfect stay. We wish you safe travels.

Thank you, so much, for your feedback, Vanessa. I am sorry to hear that you did not receive the daily service you were expecting. Currently, the Home2 brand provides stayover service every other day, but it is available daily, upon request. For future stays, please feel free to let our front desk team know your housekeeping needs at check-in or over the phone while you're booking our reservation. If you have any more questions, please feel free to contact a member of our executive team. Thank you for staying with us.

Hello, Carol. Thank you for relating your experience. We are sorry to hear that you television was malfunctioning. We would like to discuss this issue with you further, please reach out to a member of our executive team.

Thank you, Helene. We are glad to see that you had a good experience. Please let us know if there was anything else we could have done to make your stay more enjoyable. Safe travels to you

Thank you, Franklin! When we acquired the Home2 Suites by Hilton Durham-Chapel Hill, we felt that guests would find our stylish studio suites and one-bedroom suites the perfect floor plans when you stay a night, week or even a whole season. Bright colors and modern furnishings set the Home2 apart and we are glad you agree. Safe travels to you.

Thank you! When we acquired the Home2 Suites by Hilton Durham-Chapel Hill, we knew our guests would want to have easy access to retail and restaurants and of course UNC and Duke. We have found that our guests find our hotel very convenient to these landmarks. Safe travels to you.

Thank you, Pamela! We thank you for your review, and we are pleased to see that everything went perfectly. Safe travels to you.

Thank you, Scott. We appreciate your review and please do not hesitate to reach out to our executive team to let us know if there was anything we could have done to make your stay a better one. Safe travels.

Thank you, Teresa! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you, Muriel! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you so much, Robert. We are pleased we were able to make it right and thank you for your patience. Safe travels to you.

Thank you for your review, Mike. We are sorry things did not go completely to your satisfaction. We are also left with no additional information regarding your experience. That leaves us in no position to grow or to learn or to train our staff on anything specific. Please feel free to reach out to our leadership with any specifics you may have.

Thank you, Wensheng! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you, Elehia! When we acquired the Home2 Suites by Hilton Durham-Chapel Hill, we knew our guests would want to have easy access to retail and restaurants and of course UNC and Duke. We have found that our guests find our hotel very convenient to these landmarks. Safe travels to you.

Thank you, Glenn! We are so pleased to see that your stay went perfectly, and we thank you for taking the time to let us know. Safe travels to you.

Thank you, Elton! We feel you should expect a clean and comfortable room anytime you stay at the Home2 Suites by Hilton Durham Chapel Hill. We wish you safe travels.

Thank you, Robert. We apologize for the vibration and we are looking into it. We did experience two games the weekend you were a guest. UNC and Duke both had home games and there was huge demand in the area. We thank you for your patronage, and we wish you safe travels.

Thank you, Carol! Our professional and courteous staff are our best amenity at the Home2 Suites Durham Chapel Hill. We wish you safe travels.

Thank you, Mechell! Our professional and courteous staff are our best amenity at the Home2 Suites Durham Chapel Hill. We wish you safe travels.

We understand the frustration, Megan. When you reserve a room and request a specific room type, we do everything we can to deliver that room type. Unfortunately, guests can stay over unexpectedly and cause a bit of a chaos and that is what happened in your case. We apologize again and wish you safe travels.

Thank you, Brooks! We are thrilled to see that everything went perfectly during your stay. We wish you safe travels.

Thank you, Simona! Thank you for your review, and we are pleased to see that you had a perfect stay with us. We wish you safe travels.

Thank you Michelle. We appreciate your review, and if there was anything we could’ve done to make your experience better, please don’t hesitate to reach out to our management team. Safe travels see you.

Thank you John David, we appreciate your review, and if there was anything we could’ve done to make your experience better, please don’t hesitate to reach out to our management team. Safe travels see you.

Thank you, Peter! We are always pleased to see you when one of our gas has an excellent experience and we appreciate your review. Safe travels to you.

Thank you James for sharing your feedback about your recent stay with us. I was very sorry to hear you were unhappy with the cleanliness of your suite. It is always our goal to provide clean, comfortable suites that make our guests smile. We will address each department with your concerns and correct them. Your next visit at our hotel will be amazing. Safe Travels