테라스/파티오

트루 바이 힐튼 래피드 시티 러시모어 여행 후기

2.5 out of 5
트루 바이 힐튼 래피드 시티 러시모어
825 Elgin St, Bldg B, Rapid City, SD

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 601개" "
평점 8 - 좋아요. 1002개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 86개" "
평점 4 - 별로예요. 1002개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 42개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms
2024년 5월에 1박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 26일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 15일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2024년 5월에 1박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 11일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Brianna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good! Enjoyed my stay
2024년 5월에 1박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 11일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like stay at Tru by Hilton. Staff is always great, love the rooms
2024년 5월에 1박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 11일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Mark

2024년 5월에 1박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 25일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Victoria

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in. Convenient parking.
2024년 4월에 2박 숙박함
답변 제공: Faith-Front Desk Supervisor 님, 2024년 5월 2일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

David

좋아요: 숙박 시설 상태 및 시설
Everything
2024년 4월에 1박 숙박함
답변 제공: Faith 님, 2024년 4월 24일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly place to stay! The breakfast options were really good too!
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 4월 18일
Thank you for leaving your lovely review with us. We're so glad we had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is off the beaten path, is quiet and very well maintained.
2024년 4월에 1박 숙박함
답변 제공: Sean 님, 2024년 4월 15일
We sincerely appreciate your thoughtful review. It's gratifying to learn that our hotel's serene ambiance and meticulous maintenance contributed to a pleasant stay for you. Ensuring a tranquil and well-maintained environment is integral to our commitment to guest satisfaction. Thank you for choosing Tru by Hilton, and we eagerly anticipate the opportunity to host you again for another exceptional experience

6/10 - 괜찮아요

Thomas

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Sean 님, 2024년 4월 16일
Thank you for taking the time to leave feedback about your recent stay at Tru by Hilton Rapid City. We value all guest experiences, and your rating helps us understand how we can better serve you in the future. If there are any specific areas where you feel we could improve, please don't hesitate to reach out. We hope to have the opportunity to exceed your expectations on your next visit. Safe travels!

10/10 - 훌륭해요

Zhehui

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern, spacious and new room, adequate electrical outlets for all of our devices (computers, phones, iPads). Included breakfast is outstanding - hot, lots of varieties and yummy, way exceeding our expectations. Highly recommended!
2024년 3월에 1박 숙박함
답변 제공: Sean 님, 2024년 4월 9일
Thank you for taking the time to share your glowing review of your recent stay at Tru by Hilton Rapid City. We are thrilled to hear that our modern, spacious, and well-equipped rooms provided you with the comfort and convenience you desired.We understand the importance of staying connected, and we're delighted that the ample electrical outlets in your room met your needs for charging your devices.Furthermore, we're pleased that you enjoyed our breakfast offerings. Our team works hard to provide a variety of delicious options to start your day off right, and we're thrilled to hear that we exceeded your expectations in this regard.Your recommendation means the world to us, and we are truly grateful for your kind words. It would be our pleasure to welcome you back for another outstanding stay at Tru by Hilton Rapid City in the future.Warm regards,

8/10 - 좋아요

Gloria

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and modern property, convenient location, easy check in, good breakfast and GREAT coffee!
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 4월 4일
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

6/10 - 괜찮아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 4월 4일
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay again.
2024년 3월에 1박 숙박함
답변 제공: Sean 님, 2024년 3월 23일
We're thrilled to hear that you had a great experience with us at Tru by Hilton Rapid City! Your decision to stay with us again is truly appreciated, and we look forward to welcoming you back for another fantastic stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. See you soon!Warm regards,

10/10 - 훌륭해요

Vincent

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very nice
2024년 3월에 2박 숙박함
답변 제공: Sean 님, 2024년 3월 23일
Thank you for taking the time to share your positive experience at Tru by Hilton Rapid City. We are delighted to hear that you enjoyed your stay with us.At Tru by Hilton, we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that we met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Monica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was excellent-lots of options!
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 3월 18일
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Victoria

2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 4월 4일
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay.
2024년 3월에 2박 숙박함
답변 제공: Faith 님, 2024년 3월 12일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

4/10 - 별로예요

Michael 님, Bradley Beach

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I am a bit particular but for a Hilton affiliate, this place was sub par. I always do a look at the mattress and the area around the headboard upon arrival. There were stains on the mattress and it was pretty dirty on the platform bed near the headboard. Then there was the fact that I was in an “accessible room”; and there was a flashing light coming from a device on the ceiling (every 15 seconds), the light would flash on. It didn’t bother me until the room lights were out and then it was like green lightening strikes. I called the desk to ask and the answer was that this was standard in the “accessible” room. Whaaaaat?! And lots of people complain about it. Why is that standard? I could have moved to another room but was already in my travel sheets…yuck. Not again. You may be asking why didn’t I just change rooms when I saw the dirtiness? It was past midnight and I just couldn’t .
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 3월 12일
Thank you for leaving your feedback with us. We do apologize for the state of the room you are in as that is not up to our standards. We have notified the correct management to make our housekeepers aware to be more mindful of the cleaning that they do to the rooms. However, the accessible room, as stated on your Expedia reservation was booked as such, which was most likely due to that being the only available room type left and no standard rooms. This is out of our power as Expedia is a 3rd party. We wish we could have done to help you more and I hope we gave the impression of us doing our best to make your stay comfortable. For any other questions or concerns, please feel free to reach out.

10/10 - 훌륭해요

Tracy

좋아요: 편의 시설/서비스
Great
2024년 3월에 2박 숙박함
답변 제공: Faith 님, 2024년 3월 4일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Adaobi

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service. Staff were helpful, kind and courteous.
2024년 3월에 1박 숙박함
답변 제공: Faith 님, 2024년 3월 3일
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay with us and had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

8/10 - 좋아요

Chenoa

2023년 12월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 24일
Thank you for leaving your review. We understand that there are many options and we're so glad you chose our hotel. We hope to welcome you back again soon to give you a true five-star experience.

10/10 - 훌륭해요

Leslie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Their service was professional and rooms clean!
2024년 2월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 15일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Devin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Faith 님, 2024년 2월 15일
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The place is great. Highly recommend it.
2024년 2월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 12일
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 11일
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.

6/10 - 괜찮아요

Grayce

가족 여행
좋아요: 숙박 시설 상태 및 시설
The rooms were really small. The room wasn’t cleaned well, there was hair in the shower before we used it. There was a plastic fork left by the window. Our blinds were broken so we couldn’t shut them all the way. The batteries in our TV remote were dead when we got there.
2024년 1월에 1박 숙박함
답변 제공: Sean 님, 2024년 2월 7일
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comments regarding the cleanliness of the room and the maintenance issues have been noted, and we will work diligently to address these areas with our housekeeping and maintenance teams to ensure they are rectified. Please accept our sincere apologies for any inconvenience caused during your stay. We strive to provide comfortable and clean accommodations for all our guests, and we regret that we did not meet this standard during your visit. Your comments are invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 - 훌륭해요

kathryn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice rooms, efficient staff
2024년 2월에 2박 숙박함
답변 제공: Faith 님, 2024년 2월 5일
Thank you for leaving your wonderful review with us! We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our air wasn't working and when we let the front desk know they sent a service guy up right away and since it was going to take time to fix they got us another room right next door so it was an easy move. Breakfast was good every morning. Very clean and welcoming hotel.
2024년 1월에 4박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Thank you for your great review. We are so glad that you enjoyed your stay with us. We are proud of our team for taking such good care of you. We will let them know their hard work did not go unnoticed. We appreciate you staying with us and we hope to welcome you back again soon.

8/10 - 좋아요

Daniel Dean 님, Turlock

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn’t like the lack of no dresser drawers in the room.
2024년 1월에 4박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five-star service and we would be honored if you would give us the opportunity to serve you again so we can ensure your stay is exceptional.

10/10 - 훌륭해요

Alonzo 님, Gillette

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Richard

2024년 1월에 3박 숙박함
답변 제공: Sean 님, 2024년 3월 20일
Thank you for choosing to stay at Hampton Inn & Suites Rapid City Rushmore. We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable.From our warm welcome to our attentive service and modern amenities, we strive to exceed your expectations at every turn. Your feedback is invaluable as we continue to enhance the guest experience.We hope to have the pleasure of welcoming you back to Hampton Inn & Suites Rapid City Rushmore in the future. Thank you for choosing us for your stay.Best regards,

10/10 - 훌륭해요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room a little dirty but ok!!Dirty floors in both the room and hallways and elevators!!
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Thank you for your review and sharing your experience! The staff and I are pleased to hear that you were happy with our service! I am sorry that the cleanliness standards were not met. We appreciate you sharing this information as we can't improve without it. Thank you again for your review and we hope to welcome you back again soon.

2/10 - 너무 별로예요

Shannon D

2024년 1월에 2박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Please accept my sincere apology on behalf of the entire staff of the Tru by Hilton. What should have been a relaxing getaway only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

10/10 - 훌륭해요

Monica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, modern rooms. No coffee maker in room.
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

2/10 - 너무 별로예요

Markus

2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton Rapid CIty Rushmore. What should have been a relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

10/10 - 훌륭해요

Darlene

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Rita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staying here again
Checking in what painless and staff was friendly
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Kendra

2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Jay

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds are awesome
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tru Review
The bathroom wasn’t the cleanest but everything else was great. They were short handed so there wasn’t always an attendant at the front desk but left a message about how to reach them if you need them.
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! We look forward to serving you during your next stay with us.

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
2024년 1월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 18일
Thank you for taking the time to share your wonderful review with us. We're so glad you had such a wonderful time. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

8/10 - 좋아요

Constance

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 7일
I am so glad to read that you enjoyed your stay at our property. We understand there are many options and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our guests love. We hope to have the opportunity to welcome you again and make your future stays five-stars.

2/10 - 너무 별로예요

Jamie

가족 여행
좋아요: 청결 상태
The hotel was very noisy all night long and kids were running and knocking on our doors at 3 and 4 am. We probably won't stay again.
2023년 12월에 1박 숙박함
답변 제공: Faith 님, 2024년 1월 7일
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton. What should have been a simple and relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hit and run in parking lot
Got my car hit and run in parking lot overnight. Everything else was good.
2023년 12월에 1박 숙박함
답변 제공: Sean 님, 2023년 12월 30일
Thank you for taking the time to share your feedback with us. We genuinely appreciate your kind words about our cleanliness, staff and service, property conditions and facilities, and room comfort. It's always rewarding to know that our efforts to provide a positive experience are recognized by our valued guests. We're truly sorry to hear about the unfortunate incident involving your car in our parking lot. We understand how distressing such situations can be. we apologize for any inconvenience you've experienced and appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Faith 님, 2024년 2월 2일
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

8/10 - 좋아요

Travis

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property. Large room, bed was comfy, Large Tv, Should be a smart tv for streaming. Front desk clerk was a snob, since when should they give advice like they know more than you. She took the wrong customer service course. It was probably named," the customer is wrong, the employee is right.."
2023년 12월에 1박 숙박함
답변 제공: Sean 님, 2023년 12월 30일
Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your positive comments about the nice property, spacious room, comfortable bed, and the amenities we offer, including the large TV.However, we are genuinely sorry to hear about your less-than-satisfactory interaction with our front desk clerk. Providing excellent customer service is a priority for us, and we regret if you felt that the service fell short of your expectations. We take your comments seriously and will address this matter with the front desk team to ensure that all guests are treated with the utmost respect and professionalism.

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and comfy beds and quiet
답변 제공: Faith 님, 2024년 2월 5일
Thank you for leaving your wonderful review. We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.

6/10 - 괜찮아요

Angie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
Very disappointed!
The room was filthy! There was hair and dust everywhere and the bed platform was filthy. It appears that someone had puked and no one cleaned it up. Had on white socks and they very dirty from just walking around in the room. The sheets are questionable they had even been changed. If they had - housekeeping should have seen the mess on the platform area. Did report to the front desk and all they did is write it down and say sorry. No suggestions about changing rooms or any money compensation for the inconvenience.
Not sure what is is but was on the beds platform and under the mattress.
Hair and dust on the lamp platform
Dust and hair on the bed platform
Some disgusting leftover from previous guest
2023년 12월에 1박 숙박함
답변 제공: Faith 님, 2023년 12월 15일
Thank you for taking the time to review the hotel. I apologize that your stay was less than satisfactory. We take pride in everything that we do and have unfortunately fallen short of yours, and our own expectations during your visit. We are already working diligently to correct the issues that you have mentioned. I hope that you will give us another opportunity so we may provide you the stay that will exceed your expectations. Thank you again for your feedback.