We checked in our pre-paid rooms at midnight, one of the staff gave us an occupied room making everyone embarrassing, and there was no available room left.
The hotel owners were nice enough to give us a place to live, that I appreciate. So we were arranged to the motel on the other side of the street. That motel, I would say I'm not very satisfied, some smell of smoke, spots on the sheets, and the bathroom is not very clean; but that is okay to me as I'm not a very picky guy. I don't think it is the problem with the cleaning staff; rather, it is the problem with the hotel manager; the rooms should have been renovated.
Two days later I received calls from them, claiming a pillow and a lamp was missing from the room and asking me if we took them. This is really funny because I was not even living in the hotel I booked. Why would I drove 3000 miles from east coast for taking a pillow and a lamp from your room?
Overall, I would say, the hotel owners were nice. But I would suggest improve your hotel management quality.