"After I confirmed room with insurance, Expedia provided my booking that said room was non-refundable. I also noted that there were no windows in this room.
It turned out to be a basement room.
I wasn’t in the room very much.
London hit record breaking heat, so being in the basement was cooler than above ground.
Disappointed that Expedia’s fine print was not apparent before purchase."
"Great location and friendly staff. The lack of air conditioning during hot summer days does make this a very uncomfortable experience. However, the location, staff and excellent breakfast does complement the experience."
"I requested a quiet room and was put on the first floor at the front of the property so it was very noisy from the traffic. We had to sleep with the window open because there was no air conditioning in the room and it was a hot weekend. Good location but probably wouldn’t stay there again because of the noise and no air conditioning."
"Good size of room but decor dated overall eg shower curtain!! and lack of a power shower,
Breakfast excellent and service overall great. Great position near St Katherine's Dock"