2/10 - 너무 별로예요
Jennifer 님, Cambridge
2025년 10월 1일
좋아요: 청결 상태
별로예요: 직원 및 서비스
Really disappointed in the customer service. I booked last minute while on a roadtrip before checking in that night. The room had no working light in the living room area and signs of water damage above the window. I'm very allergic to mold so I went to the front desk and requested a new room. They had no other room to offer me so I asked if I could be refunded then. I was told yes but that the manager had to finalize the refund. The manager would not return me calls and did not agree to a refund despite the booking agent asking multiple times. Really disappointed and would not recommend this hotel.
Jennifer
2025년 7월에 1박 숙박함