“The check in process was an absolute nightmare. I had a confirmed booking with Expedia, but on arrival it was clear something was wrong when they asked me to have a seat - for 2 hours! The hotel had given away my reservation for a 1 bedroom and simply cited they overlooked Expedia. Wow. So they put me in a studio thinking I wouldn’t notice? I had to go back down again and wait even longer. The front desk manager, hotel manager and even the general manager shook my hand as if that was going to...
“The check in process was an absolute nightmare. I had a confirmed booking with Expedia, but on arrival it was clear something was wrong when they asked me to have a seat - for 2 hours! The hotel had given away my reservation for a 1 bedroom and simply cited they overlooked Expedia. Wow. So they put me in a studio thinking I wouldn’t notice? I had to go back down again and wait even longer. The front desk manager, hotel manager and even the general manager shook my hand as if that was going to...
Michelle