대용량 냉장고, 전자레인지, 쿡탑, 식기 세척기
예약 가능 여부 확인

캔들우드 스위트 리치먼드-사우스, IHG 호텔 여행 후기

2.5 out of 5
캔들우드 스위트 리치먼드-사우스, IHG 호텔
4301 Commerce Rd, Richmond, VA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 359개 이용 후기 중 115개" "
평점 8 - 좋아요. 359개 이용 후기 중 118개" "
평점 6 - 괜찮아요. 359개 이용 후기 중 48개" "
평점 4 - 별로예요. 359개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 359개 이용 후기 중 44개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Dieja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
sheets were stained, other than that very lovely. area not that great either but hotels still nice
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Day Day

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice and clean and updated. It wasn't out of date. shower was great.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean modern
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and well kept
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Craig

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was fantastic. Polite, helpful, nice, relaxed. Room was clean and well organized. It would be nice if there was an easy turn into the parking lot, but that's a minor quibble.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Chantal

2024년 4월에 1박 숙박함

8/10 - 좋아요

krystal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk lady was very friendly and welcoming
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Lynette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Nghi

가족 여행
좋아요: 숙박 시설 상태 및 시설
Like the room and the sofa. They are comfortable
2024년 3월에 3박 숙박함

8/10 - 좋아요

Ronnie

Good location and we had a great visit
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Traimont

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything went very well my only complaint is lack of breakfast.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Shakerah

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
We chose this place in a pinch. I needed a full kitchen and king bed and they had both. The room is small. No breakfast, no sofa, nightstand on one side only. No table to sit at for meals. Seems odd with a full kitchen and plates and you have to sit on the bed to eat. Luckily, brought my baby's bathtub, because there was no tub and both sinks are small. Also, after walking barefooted the bottom of my feet were black. I guess they figure gray floors don't need mopping. The channel guide on the TV did not work either. Staff was very accommodating as we needed to stay another night and we were able to keep our same room. The bed and pillows were super comfy. The kitchenette is fully stocked with everything you need. Served it's purpose.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

terence

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very Nice Space, Bed was comfy and the pull out couch was suprisinly comfy as well. The restraunent next door was good and it's in a great spot for the Convention Center. Front Desk service was prompt and professional. 10/10 will be staying here for my next convention in Richmond.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
very upkept
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Joshua

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pillows were a little too soft for my liking.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was great even accommodated us to get late check out as we have remote meeting at noon.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Mike

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Chenika

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

LaDonna

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

phil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Michelle

2024년 2월에 2박 숙박함

8/10 - 좋아요

Naiimah

2024년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Watch out for housekeeping!
The front desk person, Brian, was the nicest person! Super friendly and personable and should be promoted to the manager of this hotel. Although the room was clean we still had cockroaches and the faucet in the bathroom was almost falling off. The icing on the cake was at 9am having the housekeeping lady came barging in the room without knocking and we were naked!!! Then when contacting the manager he was super unprofessional and just wanted to get off the phone. Had to call three times and give all my information each time to get anything done and even then it took the great front desk person (Brian) to give me any help! Again Brian is an awesome employee and he should be the manager because he was the best!! Picture included is a cockroach we killed!!! Yuck!!!
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 22일
Thank you for your recent review of your stay. We are disappointed to read that our location did not meet your expectations. Thanks to your comments, we will be addressing the issue. Thank you again for bringing this to our attention.Thanks Hotel Management

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Walima

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Evan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A good place to stay
The building was under construction but it wasn’t a huge deal other than not being able to take the stairs. The A/C in the bedroom did not work great- it didn’t have an option to have both constant fan and the A/C running, so if you wanted the fan on full time, it was just the fan and no A/C. Otherwise a nice place, big room. Would stay here again
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Maria

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Two nights straight the fire alarm went off total of times. When I approached the hotel desk to request some sort of discount for keeping me up two nights straight, I got nasty attitudes. I have to escalate this with my credit card company and also contact IHG corporate.
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Cheryl

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was horrible! The fire alarm went off at 1am and again at 4:30 am. They knew they had a problem with the alarms and failed to to let us know.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Brendan

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Wasn’t Told construction would be happening, there were power tools and palm sanders blasting outside my door all day while I tried to sleep for a night shift.
2023년 9월에 3박 숙박함

4/10 - 별로예요

Aikeyia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Abby

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 2박 숙박함
답변 제공: cndlwd 님, 2023년 9월 12일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay.

10/10 - 훌륭해요

Shakia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the new rooms
2023년 8월에 5박 숙박함
답변 제공: BJ 님, 2023년 8월 26일
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

8/10 - 좋아요

Joseph

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't judge this book by its cover.
My suite was very nice. It was well maintained, clean and included everything I could possibly ask for. The room remained very cool despite the extremely hot weather at the time of my trip. The common areas and outside of the hotel leave much to be desired, but inside it's good.
2023년 8월에 3박 숙박함
답변 제공: BJ 님, 2023년 8월 19일
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

10/10 - 훌륭해요

Geneva

좋아요: 숙박 시설 상태 및 시설
To work
2023년 8월에 7박 숙박함
답변 제공: BJ 님, 2023년 8월 13일
Dear ,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites!

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 7박 숙박함
답변 제공: BJ 님, 2023년 7월 16일
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Safe Travels!

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: BJ 님, 2023년 6월 27일
Dear Chris,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us.

2/10 - 너무 별로예요

Chris

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: BJ 님, 2023년 6월 26일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay.We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

4/10 - 별로예요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I hope the renovations will help
I understand that the hotel is going through renovations, but the room was disgusting. The hallways smelled like weed and I was not happy with the room. I have attached pictures of a couple problems, but the dents in the walls, mold in the ac vent, and stains throughout the carpets made us unhappy
2023년 6월에 1박 숙박함
답변 제공: BJ 님, 2023년 6월 23일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay. We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

10/10 - 훌륭해요

Deaja

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 6월에 8박 숙박함
답변 제공: BJ 님, 2023년 6월 24일
Dear Deeja,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Happy travels!

8/10 - 좋아요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함
답변 제공: BJ 님, 2023년 6월 23일
Dear Barbara,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Candlewood Richmond-SouthManagement Team

2/10 - 너무 별로예요

Erin

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
It was horrible. The room reeked of smoke, there was loud hammering upstairs at 8am on Sunday morning. It was a disgusting room. First we were given the wrong room that didn’t meet our needs (we registered for 3 people supposed to have a bed and pull out but we’re given just one bed). The room we were moved to has cigarette burns on the couch and the counter and reeked of smoke. There were stains on the floor and ceiling. We were in town for our daughter’s graduation so didn’t have time to find a new place but we were horrified at the condition of the room.
2023년 6월에 1박 숙박함
답변 제공: BJ 님, 2023년 6월 5일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for your travel needs. We would like to apologize for failing to meet your standards during your stay. We always strive to provide the best service to our guests. I'm sorry for the experience. I’ve shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.

10/10 - 훌륭해요

Alexandra

2023년 5월에 3박 숙박함
답변 제공: BJ 님, 2023년 5월 28일
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us!

10/10 - 훌륭해요

Milton

답변 제공: BJ 님, 2023년 5월 26일
Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Again, thank you for choosing Candlewood Suites.

4/10 - 별로예요

JaVargo

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not get the room I paid for had to settle for a smaller room
2023년 4월에 3박 숙박함
답변 제공: Banika 님, 2023년 5월 5일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for business travel needs. We would like to apologize for failing to meet your standards during your stay. This isn’t typical for us. We always strive to provide the best service to our guests. I'm apologize for the experience. I shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.Sincerely,Banika JeffersonAssistant General Manager

10/10 - 훌륭해요

Jamilah

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The room was full of cigarette smoke and I was told by the staff they don’t have another room to give me it was the worst experience I’ve had with a hotel room
2023년 4월에 2박 숙박함
답변 제공: B 님, 2023년 5월 2일
Dear Jamilah,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issues you experienced during your stay. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

6/10 - 괜찮아요

Marshay

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I liked the room. It was fine. No hand soap, the carpet had stains and trash on it.
2023년 4월에 1박 숙박함
답변 제공: B 님, 2023년 5월 2일
Dear Marshay,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issue you experienced during your stay. I would like for you to know that we've just started the renovation process (complete renovation) that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Absolutely not
The room was dirty and didn’t really feel clean. No breakfast and if you call that coffee, try again. The hallways reek, smells like a sewer issue or something on the third floor.
2023년 4월에 1박 숙박함
답변 제공: Banika 님, 2023년 5월 5일
Thank you for staying at our Candlewood Suites Richmond-South. We appreciate you choosing us for business travel needs. We would like to apologize for failing to meet your standards during your stay. This isn’t typical for us. We always strive to provide the best service to our guests. I'm apologize for the experience. I shared this with our hotel management team. I'm confident your feedback will be used as a reference for improvement.Sincerely,Banika JeffersonAssistant General Manager

10/10 - 훌륭해요

Joseph

2023년 4월에 3박 숙박함
답변 제공: Banika 님, 2023년 5월 5일
Thank you for taking the time to tell us about your positive experience at Candlewood Suites RICHMOND-SOUTH.It was a pleasure hosting you during your time with us! Please know that your feedback is extremely valuable to us. Sincerely,Banika JeffersonAssistant General Manager

6/10 - 괜찮아요

Teawanda

연인과의 여행, 출장 여행
The room was decent but somethings need improvement. My door was hard to open and coffee pot/silverware was kinda dirty. Website said there will be breakfast and it wasn't and a deposit was required but not mentioned on Website
2023년 4월에 2박 숙박함
답변 제공: B 님, 2023년 5월 2일
Dear Teawanda,Thank you for taking the time to tell us about your experience at Candlewood Suites RICHMOND-SOUTH.I would like to apologize for the issues you experienced during your stay. I would like for you to know that we've just started the renovation process that should be completed by August 2023. We do hope that you would let us host you after the renovations are completed in order for us to provide you a completely positive experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 8042710016 or fom.cwbellsroad@kmhotels.com.Sincerely,Banika JeffersonAssistant General Manager