샤워기/욕조 결합, 무료 세면용품, 헤어드라이어, 타월
예약 가능 여부 확인

베스트 웨스턴 노스 로어노크 여행 후기

2.5 out of 5
베스트 웨스턴 노스 로어노크
2545 Lee Highway, Troutville, VA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 463개 이용 후기 중 242개" "
평점 8 - 좋아요. 463개 이용 후기 중 148개" "
평점 6 - 괜찮아요. 463개 이용 후기 중 37개" "
평점 4 - 별로예요. 463개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 463개 이용 후기 중 20개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Mark

가족 여행
Property very convenient to on/off I81. Good restaurant next to property. Very friendly staff. Very clean rooms.
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 22일
Thank you for your kind words. Glad to hear you enjoyed your stay. Angelles is very good I agree. Safe travels always.

2/10 - 너무 별로예요

Daniel

2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 22일
I am sorry to see that you did not enjoy your stay. May I ask what can be done to make another a more enjoyable stay. Safe travels.

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 22일
Thank you for your response. Nice to see that you enjoyed your stay. Hope to see you again. Safe travels always.

10/10 - 훌륭해요

Richard

Angela at checkin was a trooper and kind as well. Thanks Angela!
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 22일
Thank you for your response. I will be sure to let Angela know to keep up the good work. Glad you enjoyed your stay. Safe travels.

6/10 - 괜찮아요

Pei-Hsuan

2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 16일
Thank you for your response. Glad you enjoyed your stay. Safe travels where ever you may go.

10/10 - 훌륭해요

Nicole 님, Laval

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was fabulous.
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 8일
Thank you for your response. Glad to see you enjoyed your stay with us. Hope to see you again. Safe travels.

10/10 - 훌륭해요

Lee

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and safe
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 8일
Thank you for your kind words. Great to see you enjoyed your stay. Hope to see you again. Safe travels always.

2/10 - 너무 별로예요

Krista

별로예요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 9일
Thank you for your feedback. I do apologize for the inconvenience during your stay. We will use this as a training tool for the staff. Again I do sincerely apologize for the issues during your stay.

8/10 - 좋아요

Benoit

2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 4월 22일
Thank you for your response. Glad to see you enjoyed your stay with us. Hope to see you again. Safe travels always.

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 26일
Thank you for your response. We are glad you enjoyed your stay with us. Hope to see you again, if you are in the area. Safe travels always.

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 직원 및 서비스
Good place to stay, nothing particularly exciting about it.
2024년 3월에 2박 숙박함
답변 제공: Melinda 님, 2024년 3월 18일
Thank you for your response. Glad your enjoyed your stay. We hope to see you again. Safe travels always.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 15일
Thank you so much for you response. We look forward to another stay if you are in the area. Safe travels always.

8/10 - 좋아요

cherie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Melinda 님, 2024년 3월 15일
Thank you for your survey. We are happy you enjoyed your stay with us. If you are ever in need of a place to stay, please think of us. Safe travels always.

8/10 - 좋아요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good breakfast but was over at 9. Why edp on a weekend. Bathroom was very small. Beds were very comfortable.
2024년 2월에 1박 숙박함
답변 제공: Melinda 님, 2024년 2월 12일
Thank you for your response. I am sorry about the breakfast hours, I will see what can be done about them. Glad you enjoyed the beds though.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 4박 숙박함
답변 제공: Melinda 님, 2024년 2월 12일
Thank you for your kind words. We are glad you enjoyed your stay with us. Hope to see you again.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Welcoming and friendly.
2024년 1월에 1박 숙박함
답변 제공: Melinda 님, 2024년 2월 12일
Thank you for staying with us. I will be sure to tell everyone to keep up the good work.

10/10 - 훌륭해요

Sandra

연인과의 여행, 반려동물 동반 여행
The property is clean and well maintained. There is a good diner right next door which makes things very easy.
2024년 1월에 1박 숙박함
답변 제공: Melinda 님, 2024년 2월 12일
Thank you for sharing. I will be sure to let everyone know to keep up the good work. You are right the dinner is very good and you don't have to drive. Hope to see you again

10/10 - 훌륭해요

Rhiannon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Melinda 님, 2024년 1월 22일
Thank you for your wonderful review. Glad you enjoyed your stay with us.

10/10 - 훌륭해요

joanne

좋아요: 청결 상태
Love thisnplace
2024년 1월에 1박 숙박함
답변 제공: Melinda 님, 2024년 2월 12일
Thank you for your response. It is appreciated. Hope to see you again.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The receptionist was outstanding. Thank you!
2023년 12월에 1박 숙박함
답변 제공: Melinda 님, 2024년 2월 20일
Thank you for your kind words. I will figure this out and let the clerk know to keep up the good work.

2/10 - 너무 별로예요

Anthony

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Darryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Arsenios

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Standard Hotel
Nice and comfortable room but there was some trash left in there.
2023년 10월에 1박 숙박함

4/10 - 별로예요

Nathan 님, Wichita

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The price for pets was more expensive than listed on Expedia. There was no hot water on the property. The water was barely warm. It was quiet, clean, next to a good diner and a McDonalds
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best staff we've had at a hotel recently. Very nice and helpful. Room was wonderful as well. We also enjoyed a great breakfast with many options.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Saravanan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
carpet & sofa bed had food crumbs, toilet did not flush & when reported, was given a plunger to self fix, blood stains in bed sheet, bathroom door will not close, very very noisy AC unit, the cappuccino from the maker in the lobby made one of our party sick- an utter nightmare of a stay
2023년 11월에 1박 숙박함

4/10 - 별로예요

Jann

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
It was a two queen bed room. One bed was terrible, not usable, the other was below average, very uncomfortable . The toilet was slow flushing. It had to be flushed multiple times to empty it. The refrigerator didn’t get cold. We will never book with this hotel chain again.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Garry

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

4/10 - 별로예요

Elizabeth

반려동물 동반 여행, 가족 여행
좋아요: 편의 시설/서비스
Pets allowed, not pet friendly. They have recently raised the pet fee from $25/stay to $40/night and will only give you rooms on the ground floor at the very rear of the property if you have a pet. The room was musty smelling and stinky but it was the only "pet friendly" room available. The exit door slammed shut throughout the night and kept us awake. (We had booked a second floor room but they would not give that one to us.) We have stayed here for a number of years and they used to be so welcoming, allowing us to stay on the second floor, giving us an extra pillow for our dog, a nice table to put his leash and things on by the door, nice clean rooms and a welcome attitude. None of these were our experience this time. Breakfast was good, great variety and friendly staff there. The help desk was kind; it was the management who were not kind or accommodating. There are plenty of other hotel options in this area, we will be staying elsewhere in the future.
2023년 11월에 2박 숙박함
답변 제공: Khia 님, 2023년 11월 16일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Sylvie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice overnight
The person at the desk went out of is way to accommodate me. The room was clean and comfortable. I would definitely stay there again.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Brian

연인과의 여행, 반려동물 동반 여행
Easy check in. No surprises. Clerk at front desk helpful
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Lora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and easy access rooms. Convenient and safe. Staff is friendly and accommodating. I would stay here again.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Gail

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pretty nice motel. Easy on/off the highway. We arrived late in the evening and was greeted by very friendly and helpful staff. The room was very clean and the bed was comfortable. A nice selection of foods for breakfast. Only negatives were the ceiling in our bathroom has some water damage and needs repair. The door to the bathroom also did not close all the way. Would definitely stay here again.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Doulas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant visit for 1 night w/minor exceptions
Appreciated Welcoming Gifts! Room very clean. Especially liked room's brightness due to numerous lamps with brighter than normal wattage. Showerhead ridiculously tiny & shower curtain too long, precariously drapping inside tub whereby someone could trip or fall stepping out of tub. Ventilator in bathroom, combined with light switch, much too loud & rattly, especially when in use during middle of night while others sound asleep. Bathroom door kept sticking & outer layer peeling back on bottom. Found Coffee tray in room did not have teabags when brewing water for cup after midnight. Breakfast area clean and very organized. Breakfast was delicious, but OJ dispensed from machine did not taste like real orange juice. On a good note as we were leaving, housekeeping person on our floor greeted us with a smile & told us to have a good day! Extra nice touch by her.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Pierre

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was fabulous, especially Angela! It was quiet, safe and very comfortable. Breakfast was great! Waffles were a nice touch. Only downfall was fan/light in bathroom—very loud!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Nathan

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Bertha

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was inside a secure building. Very clean and had plenty of supplies. (Towels ,etc) . It was very quiet, even though it was pet friendly, you did not hear them. Great place to walk the dog. Breakfast was great. I will stay there again when I come to the area.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Carl

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything I wanted, enjoyed my stay
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dorothy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were pleased with our stay. The room was clean and comfortable. The staff was friendly and helpful. The breakfast was very nice.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Yvette

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

mikhail

2023년 9월에 1박 숙박함

4/10 - 별로예요

Douglas

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the 4 star price of this hotel I was extremely disappointed! The area was trashy & rundown, the breakfast was horrible and was not what was advertised as being served for the day. Watery powdered eggs, half cooked potato wedges and basically lunch meat ham slices. The elevator
2023년 9월에 1박 숙박함

8/10 - 좋아요

Alison

2023년 10월에 1박 숙박함

4/10 - 별로예요

Frederique

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived at 5pm, our room was not made so we ended up in an other room we didn’t like.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

DAVID

가족 여행
별로예요: 직원 및 서비스
2 rooms confirmed with credit card. Hotel was overbooked, 2 members of our party were first given a room with people sleeping in it. Then turned away, saying that Travelocity was to blame.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Judy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Charles

좋아요: 직원 및 서비스
별로예요: 청결 상태
Smelly room
Room smelled very musty
2023년 9월에 1박 숙박함