야외 수영장
예약 가능 여부 확인

퀄리티 호텔 로버슨 가든스 여행 후기

4.5 out of 5
퀄리티 호텔 로버슨 가든스
281 Kessels Road, Nathan, Robertson, QLD

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 442개 이용 후기 중 258개" "
평점 8 - 좋아요. 442개 이용 후기 중 150개" "
평점 6 - 괜찮아요. 442개 이용 후기 중 23개" "
평점 4 - 별로예요. 442개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 442개 이용 후기 중 4개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Sung Ho

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Jett 님, 2023년 8월 21일
Hi Sung, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 - 훌륭해요

Amy

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is the second time we have stayed here. Very clean and friendly staff.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Daicos

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 5박 숙박함
답변 제공: FO Team 님, 2024년 1월 21일
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 - 좋아요

Russell

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: FO Team 님, 2024년 1월 21일
Hi David, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

4/10 - 별로예요

Philip

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Clavel

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we always book here as we wont have prob for food option and this is always close to where we need to be
2023년 12월에 1박 숙박함

8/10 - 좋아요

Bhavna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Honest review
Lovely place, the room i stayed in had no phone active which was a downside, so no room service unless you use your personal phone to contact the main line. Staff were helpful, i did ask for a late checkout, so i could have a swim. Late check out 10:15 am. $100 cash deposit is required on arrival, and is returned within the 10 business days. All in all, lovely place. As i was travelling solo i enjoyed it.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If there was any thing wrong it was fixed. I REPORTED AN ELECTRICAL FAULT IN ROOM 61,THE TOASTER CAN BE USED WITHOUT TURNING THE POWER ON.AND IT WAS NOT FIXED WHILE I WAS THERE.
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 11월에 2박 숙박함

8/10 - 좋아요

Danny

연인과의 여행
좋아요: 청결 상태
The cleaners were very helpful
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Anabelle

2023년 11월에 4박 숙박함
답변 제공: FO Team 님, 2024년 1월 21일
Hi Anabelle, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 - 좋아요

John

2023년 11월에 1박 숙박함
답변 제공: Jett 님, 2023년 11월 19일
Hi John, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 - 훌륭해요

Kylie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Julie 님, 2023년 11월 16일
Hi Kylie, Thank you for your awesome review. Hope to see you in the near future. Stay Safe

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Julie 님, 2023년 11월 15일
Hi Julie, Thank you for your positive review. Stay Safe

8/10 - 좋아요

Stephen

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over priced, evidenced by the empty rooms. Pity because they could have filled it at a reasonable price. No walkable access to any other facilities/food. The restaurant provided a beautiful meal at a premium but the staff were under trained (which is a nice way to say it).
2023년 11월에 1박 숙박함
답변 제공: Julie 님, 2023년 11월 12일
Hi Stephen, we are very sorry for your past experience. I hope next time will be a better one.

10/10 - 훌륭해요

Jerome

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel to stay at with easy access to and from the QE2 hospital
2023년 11월에 1박 숙박함
답변 제공: Julie 님, 2023년 11월 11일
Hi Jerome, Thank you for leaving us an awesome review. Stay safe

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Not great!
Have stayed here before, but this was my first time in a standard room. The villas (bedroom apartment) was pretty good, but my latest stay in the motel room was a very different experience. The room was clean, but unbeknown to me the freezer was turned off. I had to throw out some grocery items the next day that had thawed out. That might be the previous guests fault though. The hot water in the shower took an eternity to get going. The advert for the room said ‘soundproof rooms’. It was anything but. The traffic noise from trucks and motorbikes was incredible, even with all the windows closed. Also I heard loud slamming doors, lots of noise from the neighbour through the wall (yelling, baby crying etc), voices from people walking past my room, and the sound of someone with huge feet regularly walking up and down the stairs (perhaps Bigfoot really does exist?!) Couldn’t find any place outside to recycle, only a recycle bin for bottles and cans. Asked for a late checkout but was told it was something that could only be requested on the day of departure. Despite lots of vacancies they would only offer me maximum 30 mins ‘for free’. Most hotels offer late checkouts of up to 2-3 hours without charge, especially to regular guests, AND it can be arranged the day before too. Can’t say I felt appreciated during this stay. If you’re going to stay here, get yourself a Villa.The motel room experience was totally horrible.
2023년 8월에 4박 숙박함
답변 제공: Julie 님, 2023년 11월 7일
Hi, I had a look at your booking request and you requested a room upstairs that facing the road. Regarding your late check out, due to the high volume of occupancy we limit the late check out so our housekeeping staff will have time to clean the rooms by 2pm. We are sorry for the bad experience, please don't hesitate to see us in the reception if you have any concerns and we will try to sort things out. Thank you. Regards

10/10 - 훌륭해요

Destiny

2023년 10월에 1박 숙박함
답변 제공: Julie 님, 2023년 11월 7일
Hi, Thank you for leaving us an awesome review. We are glad that you did enjoy your stay with us. Stay Safe

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and modern
2023년 10월에 1박 숙박함
답변 제공: Jett 님, 2023년 10월 28일
Hi Steve, thank you for the review, we hope you know our reviews go into improving our services.Kind regards, Reception

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Jett 님, 2023년 10월 22일
Hi Robert, thankyou for the review!

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the convenience to the hospital
2023년 10월에 2박 숙박함
답변 제공: Jett 님, 2023년 10월 21일
Hi Lynn, thankyou for the review! glad you enjoyed your stay.

8/10 - 좋아요

Liyin 님, Killara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Generally good
2023년 10월에 3박 숙박함
답변 제공: Jett 님, 2023년 10월 20일
Hi Liyin, thankyou for the review!

6/10 - 괜찮아요

Michelle

2023년 9월에 1박 숙박함
답변 제공: Julie 님, 2023년 11월 7일
Hi Michelle, thank you for your review. I hope next time we will be able to achieve your 5 star review during your next stay. Stay Safe

10/10 - 훌륭해요

Joe

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not the Cheapest option, yet great if you want to stay in this location (close to Mt Gravatt)
2023년 9월에 1박 숙박함
답변 제공: Jett 님, 2023년 10월 2일
Thank you Joe for leaving us a review. We hope to see you again in the near future.

8/10 - 좋아요

Kylie Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was fantastic! Perfect for access to sporting venues.
2023년 9월에 6박 숙박함
답변 제공: Jett 님, 2023년 10월 2일
Thank you Kylie for leaving us a review. We hope to see you again in the near future.

8/10 - 좋아요

Oriano

좋아요: 청결 상태, 직원 및 서비스
Very good front desk staff. Very helpful. Did note that tv reception in my villa was poor in main roo. Ok in bedroom. Might need some attention.
2023년 9월에 1박 숙박함
답변 제공: Jett 님, 2023년 9월 25일
Hi Oriano, Thankyou so much for the kind review, we hope to welcome you back to Robertson Gardens in the future.

10/10 - 훌륭해요

Ritesh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Need to upgrade wifi set up
2023년 9월에 4박 숙박함
답변 제공: Jett 님, 2023년 9월 13일
Hi Ritesh, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

10/10 - 훌륭해요

Craig

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant stay, bed was comfy, staff were super friendly and the food was very delicious. Would stay again in a heartbeat.
2023년 9월에 1박 숙박함
답변 제공: Jett 님, 2023년 9월 13일
Hi Craig, thankyou for the review, we hope to welcome you back to Robertson Gardens in the future.

6/10 - 괜찮아요

Semyual

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed 2 night and wash basin was blocked. Maintenance team wasn’t available until next day afternoon. 4 star hotel should have a ability to solve this type of problem within 1 to 2 hour, while it took 1 day to solve it.
2023년 9월에 2박 숙박함
답변 제공: Jett 님, 2023년 9월 4일
Hi Semyual, I apologise that your stay was not what you expected, and I hope you know that your feedback is being used to help improve the hotel for future guests.

10/10 - 훌륭해요

Miller

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A motel to come back again
2023년 8월에 2박 숙박함
답변 제공: Jett 님, 2023년 9월 1일
Hi Miller, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards, Reception.

10/10 - 훌륭해요

Sherry 님, NCD

2023년 8월에 7박 숙박함
답변 제공: Jett 님, 2023년 9월 16일
Hi Sherry, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 - 좋아요

LEAFA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were excellent and accommodating. Especially the chef, Marie and sorry if I spell her name incorrectly Chom? Rooms were clean and tidy and it was nice and quiet
2023년 8월에 3박 숙박함
답변 제공: Jett 님, 2023년 8월 25일
Hi LEAFA, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Jett 님, 2023년 8월 21일
Hi Melissa, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 - 좋아요

joon ho

2023년 8월에 1박 숙박함
답변 제공: Jett 님, 2023년 8월 21일
Hi Joon, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

8/10 - 좋아요

Rebecca

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was comfortable and clean. Only complaint is walls are thin and can hear your neighbours conversations.
2023년 8월에 3박 숙박함
답변 제공: Jett 님, 2023년 8월 21일
Hi Rebecca, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future. Kind regards Jett, Reception.

10/10 - 훌륭해요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are very h
2023년 8월에 1박 숙박함
답변 제공: Jett 님, 2023년 8월 12일
Hi Leonard, Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

8/10 - 좋아요

Tieri

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was spacious, everything was in the room. The property was safe and quiet. We did enjoy our four nights stay..
2023년 8월에 4박 숙박함
답변 제공: Jett 님, 2023년 8월 10일
Hi Tieri,Thankyou so much for your review, we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So peaceful and comfortable. The staff were helpful and very accomodating.
2023년 7월에 4박 숙박함
답변 제공: Jett 님, 2023년 8월 10일
Hi there,Thankyou so much for your lovely review! we hope that you know we will use your feedback to make the hotel even better for future guests, we hope to welcome you back to Quality Hotels in the future.

10/10 - 훌륭해요

Nicola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff we so helpful and friendly. The villa was very clean. Plenty of towels. Beds comfortable. Lots of spqce for parking. Kids playground. Buffet breakfast was ok. Pancakes to over cooked though. Plenty of other food options. The staff in the restaurant were amazing especially to the children. My family will stay again
2023년 7월에 2박 숙박함
답변 제공: Jett 님, 2023년 8월 6일
Thankyou so much for the glowing review Nicola!We really appreciate your sentiment and we hope to welcome you back to Robertson Gardens in the future.

8/10 - 좋아요

Yan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The air con was very noisy in our first room but the staff were so helpful to change rooms ( in fact a couple of times as the first one has not hot water). Some facilities might need more maintenance for guests
2023년 6월에 4박 숙박함
답변 제공: Jett 님, 2023년 8월 6일
Hi Yan, we are sorry that Robertson Gardens did not meet your expectations for this stay, we hope you know that your review is very important to us and we will take it onboard to make our hotel even better.

10/10 - 훌륭해요

Donald 님, Cleveland Heights

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic value for money.
2023년 7월에 2박 숙박함
답변 제공: Jett 님, 2023년 7월 26일
Hi Donald, thankyou so much for the lovely review! we hope to welcome you back to Robertson Gardens Hotel in the future.

10/10 - 훌륭해요

Hakhyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel with good price
Excellent night
2023년 7월에 1박 숙박함
답변 제공: Jett 님, 2023년 7월 23일
Thankyou so much for the kind review! we hope to welcome you back to Robertson Gardens Hotel in the future.

2/10 - 너무 별로예요

Anne

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked and paid for a deluxe room for 3 and were put in a basic standard room with brick walls and tired old furniture and fittings. We were also asked for a $100 bond on checkin which we new nothing about. Definitely not going back.
2023년 7월에 1박 숙박함
답변 제공: Jett 님, 2023년 7월 9일
Hi Anne, we are very sorry we were not able to meet your expectations for your stay. It is our primary concern to meet the best possible level of service for all guests who stay with us. The room you stayed in was not one of our standard rooms however, as you were checked into a "Deluxe Queen and Single" room. As per standard hotel procedure, we take a 100 bond which is refunded after checkout to cover any incidentals or room service which may be charged to the room. The bond is a normal procedure which is present in many other hotels, and information about the bond is located on all booking platforms. Again, we apologise that our hotel did not meet your expectations and we hope that you understand your feedback is highly appreciated and goes into making our hotel an even greater place.

8/10 - 좋아요

Alfred

2023년 6월에 2박 숙박함
답변 제공: Jett 님, 2023년 7월 9일
Hi Alfred, thankyou very much for the review, we hope to welcome you back to Robertson Gardens in the future.

8/10 - 좋아요

Kyle

2023년 7월에 1박 숙박함
답변 제공: Jett 님, 2023년 7월 26일
Hi Kyle, thankyou for the great review!we hope to welcome you back to Robertson Gardens Hotel in the future.

10/10 - 훌륭해요

Mara

2023년 6월에 1박 숙박함
답변 제공: Jett 님, 2023년 7월 9일
Hi Mara, thankyou so much for the awesome review! we hope to welcome you back in the future.

10/10 - 훌륭해요

Pamela

2023년 6월에 2박 숙박함
답변 제공: Jett 님, 2023년 7월 23일
Thankyou so much for the kind review! we hope to welcome you back to Robertson Gardens Hotel in the future.

8/10 - 좋아요

Nicole

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were very clean quiet would most definitely stay there again
2023년 6월에 4박 숙박함
답변 제공: Samuel 님, 2023년 6월 12일
Hi Nicole, thank you very much for your kind review of our hotel. We certainly hope to welcome you back in future and continue to provide a great experience. Kind regards, Samuel - Reception