I am sorry the rooms were not up to our standards. We will be doing a full renovation later in the year and we hope you will return to see the new updates we will be making.

Thank you so much for the positive review and we hope you will visit us again in the future!

We are thrilled to hear the staff did a wonderful job during your stay with us. We hope to exceed your expectations again in the future.

We are thrilled the staff stood out to you as we pride ourselves on guest satisfaction. We will be working on renovations later on in the year and we hope you will return to see the new updates!

We are thrilled to hear you enjoyed your experience with our breakfast and hope you will return to us in the future!

I am very sorry to hear we missed the mark for your entire stay while with us. We are planning to do a great bit of updates to the hotel later this year. We hope we can exceed your expectations after that is completed. We appreciate your business and wish you safe travels.

Thank you so much for staying with us and giving us a top rating! We appreciate your business!

We are thrilled to see you had such a great stay with us. I am sorry to see the incidental hold was a surprise to you and we hope it was not too inconvenient for you. Safe travels!

Dear valued guest,I hope this message finds you well. I am writing to extend my deepest apologies for the unfortunate experience you've had at our establishment. We strive to meet and exceed our guests’ needs and expectations; it is clear that we have been unsuccessful in this instance and we couldn't be more regretful.I am sorry to hear that you find our front desk staff’s service less than satisfactory. Our aim is to always provide efficient and friendly service to our guests, and it is regretful that we missed that mark with you. We invest immensely in training our staff to ensure they meet the standards of hospitality and service our guests expect. The scenario you experienced during check out is certainly offbeat and does not exemplify the quality of service we aim to deliver.Moreover, I completely understand your frustration at having to ask multiple times for the invoice. This is indeed an oversight on our part and does not reflect the level of efficiency we strive for in our operations. I assure you that we are treating your feedback with utmost importance and steps are already being taken to prevent such scenarios from recurring.I understand perfectly that such an experience would discourage you from returning to our hotel and that is completely justified. However, we view each day as a new opportunity to grow, and we believe that we can prove to you that we are more than capable of delivering the level of hospitality which we are highly reputed for. We do hope that you will give us a chance, in the future, to not only meet but exceed your expectations. Thank you again for your valuable feedback. It is guest input like yours which enables us to strive for hospitality excellence.