테라스/파티오

홈우드 스위트 바이 힐튼 로체스터 마요 클리닉 에어리어/세인트 매리스 여행 후기

3 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 350개 이용 후기 중 249개" "
평점 8 - 좋아요. 350개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 350개 이용 후기 중 20개" "
평점 4 - 별로예요. 350개 이용 후기 중 7개" "
평점 2 - 너무 별로예요. 350개 이용 후기 중 4개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Vanessa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved our stay at Homewood suites, we especially liked the staff, Matt, front desk, the housekeeping, kitchen everyone was pleasant to talk to and helpful. They made us feel at home. During this sensitive of treatment at Mayo, Cindy the manager was so amazing and caring and checked in on me even gave me a big hug. Wow we felt great being at homewood thanks guys we’ll be sure to come back to visit!
2024년 3월에 12박 숙박함

6/10 - 괜찮아요

Mike

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Furniture was dated and lazy boy unusable with my bad right hip
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Jeannie

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 10박 숙박함
답변 제공: Emily 님, 2024년 2월 12일
Thank you for your rating. We value your feedback and hope to exceed your expectations on your next visit.

10/10 - 훌륭해요

Melanie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved all the extras like social hour, bingo & breakfast. This is our go to hotel in Rochester
2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 25일
Thank you for your glowing review! We're delighted to hear that you enjoyed the extras like social hour, bingo, and breakfast during your stay. It's fantastic to know that we're your go-to hotel in Rochester. We appreciate your loyalty and can't wait to welcome you back for another wonderful experience.

6/10 - 괜찮아요

Debra

출장 여행, 가족 여행
좋아요: 청결 상태
Website says that there was Room Service and there was not! Having to pay $14 dollars a night to park, whether I parked there or not. Not cleaning the room everyday!
2024년 1월에 3박 숙박함
답변 제공: Emily 님, 2024년 1월 16일
Thank you for your feedback. We apologize for the confusion about room service and parking fees. We're investigating and updating our website accordingly. We'll address the oversight in room cleaning with our team. Your input is valuable, and we hope for the chance to improve your experience in the future.

2/10 - 너무 별로예요

Kay

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not waste your money!!!
The carpet was very soiled and needed cleaning. The furniture was full of stains and very worn needs new furniture all worn out. Very expensive and very hard to get to the swimming pool and fitness center. Had to pay for parking and could not access room without paying for parking. Very expensive had to pay 345 dollars for one night 2 adults and 2 children. No shampoo or lotion or conditioner in shower all empty. Dishes left in dishwasher and had to run them through and put them away.
2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 15일
Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We take cleanliness and guest satisfaction seriously, and we regret that we fell short of your expectations. Our team will address the concerns you raised regarding the condition of the room and amenities to ensure a more pleasant experience for our future guests. We appreciate your insights, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 - 훌륭해요

Katie R

2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 15일
Thank you for the positive feedback! We're thrilled to hear that you had a great experience during your stay with us

10/10 - 훌륭해요

grace

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was directly opposite the hospital so it was very convenient for me
답변 제공: Emily 님, 2024년 2월 12일
Thank you for your wonderful review! We're delighted to hear that our hotel's location directly opposite the hospital proved to be convenient for you. Guest comfort and convenience are always our top priorities, and we're glad that our proximity to the hospital made your stay more convenient.We hope to welcome you back again soon for another pleasant stay.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Nice Homey Stay.
Staff was friendly and very professional. Breakfast was great! Only problem was the parking ramp. I departed in the morning, but it had snowed during the night. Ramp was slick and flat out scary.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Ellen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location!
Great location if you need to be at St. Mary’s Hospital. Rooms have everything you need, is in the small kitchen. Decent breakfast. Have fun, happy hour with bingo on Wednesday night. Only thing working was housekeeping which only made my room one day in 8.
2023년 10월에 8박 숙박함

8/10 - 좋아요

Erika

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Awesome place to stay very close to alot of things to do.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Ken

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to every thing
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

Melvin

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the stay. Will b
2023년 9월에 1박 숙박함
답변 제공: The Homewood Suites Rochester Staff 님, 2023년 10월 5일
Thank you for taking the time to review us!

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was okay and the people was very nice
2023년 9월에 2박 숙박함
답변 제공: The Homewood Suites Rochester Staff 님, 2023년 10월 5일
Thank you Gina!

8/10 - 좋아요

Jake

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
good for
2023년 8월에 3박 숙박함
답변 제공: The Homewood Suites Rochester Staff 님, 2023년 10월 5일
Thank you Jake, can't wait to host you again next time you are in Rochester, MN.

10/10 - 훌륭해요

Melanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: The Homewood Suites Rochester Staff 님, 2023년 10월 5일
Thank you for the wonderful rating, we hope to see you again soon!

8/10 - 좋아요

Elizabeth

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
The room we stayed in smelled of dog. The furniture had holes and stains. The bedspread has stains.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Katherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good breakfast. Quiet. Clean. Friendly staff. Pool is old and run down.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Jerry

2023년 6월에 2박 숙박함

6/10 - 괜찮아요

Brian 님, Hugo

출장 여행
Was difficult finding the entrance and temporary parking to check in. Had to wait awhilevto check in as the front desk attendant was on the phone booking a room for a guest and no other staff member was
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Yong

2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Kim 님, Rochester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was knowledgable and friendly- room was clean, quiet and comfortable.
2023년 5월에 1박 숙박함
답변 제공: Emily 님, 2023년 5월 25일
Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a great experience during your stay at our hotel.We are proud of our knowledgeable and friendly staff who work hard to ensure our guests feel welcomed and well taken care of. It's wonderful to know that their efforts made a positive impact on your stay.We also appreciate your compliments about the cleanliness, quietness, and comfort of your room. Providing a clean and comfortable environment for our guests is a top priority, and we are glad that we met your expectations in this regard.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If there is anything else we can assist you with, please feel free to reach out to us.

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice accommodations, good breakfast options, and friendly, helpful staff.
2023년 4월에 1박 숙박함
답변 제공: Emily 님, 2023년 4월 28일
Hi Mary, thanks for taking the time to leave us a review! We're happy to hear you enjoyed your stay and got to experience our amazing team. We hope to see you again soon!

10/10 - 훌륭해요

SUSAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
POOL WAS CLOSED, DISAPPOINTED ABOUT THAT.
2023년 4월에 1박 숙박함
답변 제공: Emily 님, 2023년 4월 13일
Hi Susan, thank you for taking the time to leave us a positive review! We apologize for any miscommunication about pool openings, but hope you'll come back and visit us again soon and hopefully get to test it out!

10/10 - 훌륭해요

stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Emily 님, 2023년 3월 23일
Hi Stephen, thank you for the 5-Star review! We are thrilled to hear you enjoyed your stay and look forward to welcoming you back soon!

10/10 - 훌륭해요

Danielle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is so convenient for having a family member at the Mayo St Mary’s Campus. Having laundry in the hotel he also made things much easier.
2023년 2월에 4박 숙박함
답변 제공: Emily 님, 2023년 3월 23일
Hi Danielle, Thank you for taking a moment to share your experience at Homewood Suites Rochester. We are so pleased to hear you found your stay to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Thx for a nice sta
2023년 3월에 1박 숙박함
답변 제공: Emily 님, 2023년 3월 23일
Hi Dennis, we're thrilled to hear you enjoyed your stay, thank you so much for sharing! We look forward to welcoming you back again soon!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable room equipped kitchen but l couldn’t use the in room coffee pot as it was missing a part not resolved during my two day stay
2023년 2월에 2박 숙박함
답변 제공: Emily 님, 2023년 2월 27일
Thank you for taking the time to review your stay. We're sorry for the issues you experienced with your coffee maker. We hope you'll give us a chance to make it up to you on your next stay!

8/10 - 좋아요

Jill

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t expect the bathroom to be so big; it was impossible not be cold while taking a shower. I had to put a towel on the floor to keep my feet from freezing on the tile. You couldn't watch TV from the couch. It would have made more sense to put the couch where the recliner is. Finding the location in the dark was difficult. We entered from the Courtyard side and didnt see the Homewood sign because it was dark. A little illumination on the sign would have helped. Parking was super convenient and everything was clean and well kept. I would stay again.
2023년 2월에 5박 숙박함
답변 제공: Emily 님, 2023년 2월 27일
Thank you for providing us with your valuable feedback. We’re disappointed to hear that bathroom wasn’t quite to your liking. We look forward to welcoming you again on your next stay.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 11월에 8박 숙박함

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to stay for 2 weeks. The staff was very helpful and pleasant. The rooms were way more than I expected. The bed wasn’t the most comfortable but I managed. Breakfast was excellent. The shuttles to and from the Mayo buildings to the hotel were excellent. Made me feel at ease during a tough time. I would definitely stay here again.
답변 제공: Emily 님, 2022년 11월 7일
Hi Amy, Thank you for taking a moment to share your experience at Homewood Suites Rochester. We are so pleased to hear you found your room to your liking. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Heather or Mark

2022년 10월에 1박 숙박함
답변 제공: Emily 님, 2022년 11월 7일
Thank you for the great review! We hope to see you again soon!

2/10 - 너무 별로예요

Marie

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled like someone had smoked pot in it. The bedding comforter had stains on it. The beds were hard. I didn’t shower at the hotel because I didn’t feel like it was clean enough to do so. Will never stay there again. The room furniture was not set up wide enough apart for a walker ti fit through. Furniture had to be moved in order to get around.
2022년 9월에 2박 숙박함

8/10 - 좋아요

Jeffrey

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
was convenient to St. Marys Hospital -- parking was tight -- especially if a big pickup was parked next to you -- had to park in another lot because lot was full one night plus you pay for parking at this location -- staff was helpful
2022년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent - even got to check in early!
2022년 7월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great location!
Very convenient location for St Mary’s Hospital. All staff was very friendly and helpful. Furniture was a little worn and dirty but bed was comfortable. Access to room service fro Saints restaurant is a definite plus.
2022년 7월에 5박 숙박함

10/10 - 훌륭해요

Kurtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel!!!
Very close to Mayo Clinic. This was our third hotel we had stayed at in Rochester while visiting a family member at Mayo. By far the best, quiet, clean, and great breakfast. Parking was a bit pricey but worth it.
2022년 5월에 1박 숙박함

6/10 - 괜찮아요

DELTHIA 님, CHICAGO

출장 여행, 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like the fact that I had to pay for parking I also was disappointed in the bed itself felt like I was sleeping on a box spring
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very clean, staff was friendly, I felt safe and secure, and the breakfast was great!
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

Richard

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Andreas

2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 4월에 1박 숙박함

8/10 - 좋아요

Gary

2022년 3월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I was given a room without a bathrub as requested which was an easy fix. upon entering my new room, the maintenance man was in there. I also discovered face pads in the drain of the tub alone with hair on the surround. I wasn't all that impressed with the second room. Good customer service though.
2022년 3월에 2박 숙박함

10/10 - 훌륭해요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The check in staff was incredibly helpful and friendly. The rooms were clean and so was the facility.
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함

10/10 - 훌륭해요

Darren

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

John E.

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Property was well maintained, attentive and very friendly staff.
2022년 2월에 2박 숙박함

6/10 - 괜찮아요

john

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room above us was very noisy every night from 9 PM to 11 PM walking back-and-forth back-and-forth very loudly. Made it difficult to rest before 5 AM surgery and happen both nights we were there
2022년 2월에 2박 숙박함