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예약 가능 여부 확인

마이크로텔 인 & 스위트 바이 윈덤 로체스터 사우스 메이요 클리닉 여행 후기

3 out of 5
마이크로텔 인 & 스위트 바이 윈덤 로체스터 사우스 메이요 클리닉
4165 Maine Ave SE, Rochester, MN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 431개" "
평점 8 - 좋아요. 1000개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 126개" "
평점 4 - 별로예요. 1000개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 43개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Robert

좋아요: 청결 상태
2023년 9월에 14박 숙박함

2/10 - 너무 별로예요

Samir I.

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Found one on the pillows has blood on it, very very disgusting; the bathroom was not upto standard as it has rusted fixtures, unhealthy and unacceptable especially when it provides lodging for people like us patients of Mayo Clinic with health issues. I have stayed many times in the past several years at this hotel and was nice but our experience this time was not acceptable and it will be our last!
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Elizabeth

출장 여행
좋아요: 청결 상태
Says continental breakfast but they only have waffles now. Nothing else, coffee machine was broken and no juice.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Diane

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
You advertise that you have a big hot breakfast so we planned our day expecting to have breakfast before we checked out! It was a joke! The waffle mix looked so disgusting and wouldn’t ever eat that without knowing when it was made up! It seemed very old and there was nothing else to eat! There was no cream even for coffee, when I asked about the cream the lazy person behind the desk said it may come out later, we didn’t want to wait around for that and had to go elsewhere to get breakfast! I would like a partial refund from our stay that was supposed to include breakfast!!!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I didn’t like was the 150.00 charge they take when checking in but they said would be reinforced when checking out. But was a shock to find out at time of check in
2023년 10월에 1박 숙박함

8/10 - 좋아요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Misrepresented and overpriced
There was no breakfast, warm 1/2 gallons of milk and waffles with no syrup was what they had. Also a handful of jelly packets….definitely should not be telling people “free breakfast”. Otherwise it was just average everything else and overpriced at that.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 객실의 편안함
Awful and expensive
Horrible. I had to pay a $150 deposit for each night I stayed (2 nights, $300 total). I was charged $98 TWICE for a room I prepaid for. The room didn’t have bar soap, Kleenex, coffee, or cups. When I asked to speak with the manager, she wasn’t in. I went back to the desk later (I had been told she would be in) and she still wasn’t there. No one seemed to understand how the computer system works or how to fix an erroneous charge (therefore I was erroneously charged twice for a room I prepaid for). The “breakfast” consisted of waffles and cold cereal. No coffee, no milk, no juice, no fruit or yogurt. Do not recommend staying here.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

britanie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Stained towels and sheets. The shower hardly drained at all and had terrible water pressure. I got charged a second time for my room even though I paid in full a month ago. The staff did correct this error however. The staff was friendly enough for both of them being new. There was no breakfast even though it was not time for breakfast to be over so we had to go elsewhere. Our whole floor smelled like cigarette smoke. Part of the wall in our bathroom was damaged (room 314). The beds were hard. We only stayed long enough to sleep as we were just passing through after a concert in st paul but we likely would not stay here again.

4/10 - 별로예요

Rita

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were clean, modern and quiet. If you need to talk to a front desk person, they don't answer the phone. No coffee in rooms were available. Went to breakfast area, coffee out of order, juice out of order, fridge for yogurt etc was off and empty. My husband had a cold shower, mine was fine however. Other motels nearby that are better for the 10 bucks you save staying here.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Tom

연인과의 여행
Check in was very easy, parking near the doorway, and several food options within a half mile.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Heidi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only negative was that very limited quantities of breakfast were put out at a time.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
I sincerely apologize and that problem has been solved.

6/10 - 괜찮아요

JACQUELINE 님, Green Bay

A fire alarm was activated around midnight. There didn’t seem to be any organization to account for guests or get information to them once the situation was investigated. Our toilet didn’t work properly and there was no coffee for the continental breakfast which was poor at best.
2023년 8월에 2박 숙박함

6/10 - 괜찮아요

Valerie

가족 여행
별로예요: 숙박 시설 상태 및 시설
Bad corporate service by not updating site.
Wasn't happy. Strictly booked here because there was a pool. When we checked in, looked around and there was a sign saying pool closed. Asked management how long had it been closed, over a month. So when i had booked there was nothing updated on website. When we arrived in the room, i had noticed that the bed frame was sticking out. Needless to say, I hit my leg on it.. not coming back.
2023년 8월에 1박 숙박함

8/10 - 좋아요

James F.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near to shopping center
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Thank you for staying with us

8/10 - 좋아요

Bryant

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Thank you

10/10 - 훌륭해요

James F.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, closed to highway, easy wifi connection
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Thank you so much

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was easy to get to and quiet. But there virtually no breakfast food was available
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
WE have fixed this problem, I hope you stay with us again

4/10 - 별로예요

Vivian

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
When we arrived we were informed that the hot tub & pool were not in working condition. Very disappointing. Then on Friday morning, no breakfast was available. No milk, fruit, really nothing. We were told supplies didnt come in. Not even the manager knew about this. The kitchen manager was a joke. Just gave excuses. Not even any kleenex in the building. Chatted with the manager, Jaren about all this..By Sat morning she had gone out yo purchase food. How can a manager not know these things ahead of time. Not a pleasant feeling. Not sure if wed ever stay again
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
I am so sorry this happened to you I am sure I told you that I am very new here and am working hard to solve these issues

2/10 - 너무 별로예요

Ellen

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not of the Wyndham caliber. AWFUL!
From the beginning, this hotel was AWFUL! The pool was not available. Closed because “supplies had been back ordered for two weeks.” When we got there to check in our room was not ready. Because of our flight and drive from MSP, we never arrived at the hotel until 6:30 pm. And, the room wasn’t ready? We were asked to wait five minutes, but after a half hour, I was understandably frustrated. The front desk clerk, Alexander, said that he had just fired three people, and that I had “two choices”: continue to have a nasty attitude and he would have one with me throughout my stay, or change my attitude and have a wonderful stay. What I should have done is canceled and went to a different hotel. Our toilet was clogged in our room. I went back to the front desk about it as soon as we were settled in, explained that we had a dinner reservation and would return late in the evening, and there should be plenty of time to address the issue. When we returned several hours later, the toilet was still clogged, and the new desk clerk handed me the plunger to go fix it myself! Breakfast was nonexistent. Not even milk for coffee or butter for toast, not that there was anything more than two ends of a loaf of white bread. All guests were at the front desk complaining. I have never been so disappointed; this hotel DOES NOT deserve the Wyndham name.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Thomacine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best value for similar properties. Clean, quiet, staff was professional but friendly. Breakfast was spotty with staff scrambling to provide enough product due to unreliable stock. Very poor protein offerings.
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Thank you so much!!

10/10 - 훌륭해요

Janice

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
what I didn't like, they were out of things for breakfast and they didn't have a shuttle bus to take you to the clinic.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beds are uncomfortable, we got towels with holes in them, and the pool had been out of commission for at least 2 months (which we found out by accident). The exercise was so hot you couldn't exercise. The breakfast was awful. No selection at all. We found out that the previous day they didn't even service breakfast due to a lack of supplies.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Evan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
None
2023년 8월에 1박 숙박함

8/10 - 좋아요

Debi

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Garry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Guy working at desk went out of his way to make our stay welcoming. So nice, helpful. Great job.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
Thank you for your kind words

10/10 - 훌륭해요

caroline

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très bien
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Venis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

cole

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was great! Pool looked dirty and hot tub was very dirty, brown water. Other than that the hotel was clean and nice. Not much in the immediate area to do
2023년 8월에 3박 숙박함

8/10 - 좋아요

Susan

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Gail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice remodel
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Artem

가족 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 7월에 2박 숙박함

8/10 - 좋아요

Adam

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Austin

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good experience
2023년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Disappointed
I showed up to check in at 2:10 and when someone came to the desk, they told me check-in is at 3 and pointed to the sign saying so. When I came back after 3 and was checking in, the person suddenly got up and left for several minutes. It was later explained that house keeping had not communicated what rooms were ready and they were checking. There was no communication about the pool, Wi-Fi password or breakfast times.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
I truly apoloigize and that employee is no longer employed here, I am the new manager and am working hard to make positive changes.

8/10 - 좋아요

Larry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

hellen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My bedding smelled of old sweat
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Deborah

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함

8/10 - 좋아요

Ana

2023년 7월에 1박 숙박함

8/10 - 좋아요

Bruce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Lee Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front desk Alex was a fountain of knowledge. He was a great help. Hotel was clean and quiet. Elevator carpet needs cleaned.
2023년 7월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 4일
WE love Alex and I am so glad you enjoyed him. We replaced the elevator carpet Please give us a try again!!

6/10 - 괜찮아요

Ruth

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Liked it had adequate seating for breakfast Did not like the thin towels, no shower gel , Not much left for breakfast at 7am and no one refilling the breakfast food! Could have been cleaner.
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Christopher 님, Edmonton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a great stay, comfy room excellent pillows
2023년 7월에 1박 숙박함

8/10 - 좋아요

Dave

단체 여행, 가족 여행
Okay, but not enough towels for pool.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Mark

2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Joe

가족 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Had a whole group book here to stay and upon check in were informed that the pool wasn’t operational for some reason. This is one of the main reasons our large group booked at this property. So we all checked out after the first night and moved on.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Dean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함

8/10 - 좋아요

Wendelin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함