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"The staff (Sera) was very helpful. EV chargers were available and working; they were only Level 2 and cost more than superchargers."

"Parking was great, didn’t stay for breakfast! Staff was very friendly!"

"The room was old and outdated. The hall had a bad smell and so did the elevator. Elevator was dirty and needs repair. "

"The room was very clean and staff was friendly. We stayed with my son who has Special Needs and they helped me find the right room for us. Thank you! I will be back in May for 3 days!"

"The hotel was very clean and the room was clean and comfortable. The staff were nice, helpful, and available. The neighborhood where the hotel is located is very artsy and fun."

"Parking was ok...no pool here"

"Wonderful place to relax. "

"Property is unsafe"

"I was worried about negative reviews but hoped these were from people that are hard to satisfy. I was very wrong. The filthiest and dirtiest property we have ever stayed at. Cannot believe it was the Hyatt brand. Stained carpets everywhere - room and common areas, stains on sheets and bedding. Basically a dirty room that was lightly surface-cleaned. Simply disgusting. Paper-thin wall. Overall, a terrible property in dire need of many improvements. This was our first trip, with many more to come to Rochester and will never stay there again. T"