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퀄리티 인 & 스위트스 록포트 - 오웬즈보로 노스 여행 후기

2.5 out of 5
퀄리티 인 & 스위트스 록포트 - 오웬즈보로 노스
1355 N Plaza Dr, Rockport, IN

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 291개 이용 후기 중 107개" "
평점 8 - 좋아요. 291개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 291개 이용 후기 중 39개" "
평점 4 - 별로예요. 291개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 291개 이용 후기 중 11개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was really nice and clean
2024년 4월에 1박 숙박함
답변 제공: Harry 님, 2024년 5월 12일
Hi Elizabeth,Thank you very much for taking the time to provide your valuable feedback on your stay. We are so happy to know that you were very happy with your overall stay,Ever since taking over the operations of the hotel this year, our goal has been to provide the best guest experience, clean rooms, and good breakfast so that you are ready to take on the day.We look forward to hosting you again in the future. Thank you very much for supporting our family owned small business.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

4/10 - 별로예요

Chad

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Arrived to hotel to be told they didn’t have the double Queen room available anymore, which is what I booked. Instead gave us a king room with no tv. We went ahead and took it because, well, we had to stay somewhere. Lights flickered in lobby. Entire hotel smelled funny. At breakfast, there were ants crawling on the food counter…by the waffles and syrup. Pretty disgusting. Hotel definitely needs help. Very unhappy with my stay and was offered no discount for all the mess ups. Really would like compensated for this awful stay.
답변 제공: Harry 님, 2024년 5월 12일
Hi Chad,We would like to apologize for the inconvenience cause on your stay at our hotel. We were having some technical issues due to which your name was attached to different room type even though you booked a room with 2 Queen Beds.In addition, we had a lighting strike and power surge on that day due to which we our hallway lights were flickering and the cable TV service was down. It was unfortunate that all these things happened at the same time. Apologies again. We have been able to resolve all the technical issues and would love to have you back at our hotel and provide you best overall guest experience. As a family owned small business every customer is like family to us. We will keep working to improve ourselves to earn back your trust.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

8/10 - 좋아요

Nichole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Super friendly staff and clean rooms. Also has great options for breakfast!
2024년 4월에 1박 숙박함
답변 제공: Harry 님, 2024년 4월 10일
Hi Nicole,Thank you very much for taking the time to provide your feedback. We're glad to know that you enjoyed your stay with us. Since taking over the hotel we have taken a lot of initiatives to improve our guest satisfaction by providing excellent customer service, clean rooms and breakfast experience.We look forward to hosting you again in the future.

2/10 - 너무 별로예요

Gloria

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Will not recommend
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 23일
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Joey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay, friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 3월 5일
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.Best Regards,Harry PatelGeneral Manager

10/10 - 훌륭해요

Colin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Harry Patel 님, 2024년 2월 8일
Thank you so much for your review and we are glad that our services met your expectations.

2/10 - 너무 별로예요

Henry

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 2월 19일
Hi Henry,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 - 훌륭해요

Derek

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property was exceptional! Very clean and friendly staff. A great experience overall and will definitely be staying here again if I’m ever in the area. Pete the owner is super friendly and helpful and goes above and beyond for customers.
2024년 1월에 1박 숙박함
답변 제공: san 님, 2024년 1월 16일
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 - 좋아요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2023년 10월에 2박 숙박함
답변 제공: san 님, 2024년 1월 11일
Dear Craig, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 - 좋아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2023년 11월에 1박 숙박함
답변 제공: san 님, 2023년 12월 4일
Dear Brian, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 - 별로예요

April

단체 여행
별로예요: 숙박 시설 상태 및 시설
The hotel just needs some updates and repairs. Could not believe that every single ice machine on every floor was out of order.
2023년 11월에 1박 숙박함
답변 제공: san 님, 2023년 11월 21일
Dear April, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

Shannon

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: san 님, 2023년 11월 3일
Dear Shannon, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 - 좋아요

dennis

.
2023년 9월에 1박 숙박함
답변 제공: san 님, 2023년 10월 2일
Dear Dennis, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Ray

2023년 8월에 2박 숙박함
답변 제공: san 님, 2023년 8월 28일
Dear Ray, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 5/5 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

6/10 - 괜찮아요

Derek

2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 9월 17일
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Employees were very nice & accommodating. The room was nice & tidy when we checked in.
2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 8월 26일
Dear Megan, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

8/10 - 좋아요

Sara

2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 9월 17일
Dear Sara, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Deanne

단체 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got to the property, 2 of the 4 rooms had checked in. We asked to see a room because the restroom & lobby were not too appealing. Once on the floor it smelled old & once in the room, there were ants on 1 of the beds. Then we were told that the wifi was not working. We immediately asked for refund of the 2 rooms & asked the owner to cancel the other rooms because we had teenagers with game consoles that they were not able to use. He was understanding & gave us the refund so we could find other lodging arrangements.
2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 8월 11일
Dear Deanne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

8/10 - 좋아요

Colin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets were soft and clean. The staff was excellent. Most importantly, the shower water pressures was very good. I was happy with the breakfast, and I was pleasantly surprised that the room included a microwave which was not on the listing. I would stay here again.
2023년 8월에 2박 숙박함
답변 제공: san 님, 2023년 8월 8일
Dear Colin, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 - 너무 별로예요

Arron

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My families arrived to the hotel to check in, remind you we arrived in 5 different vehicles. We got out of our cars to go check in we were welcome by people standing in the parking lot smoking marijuana. We went in asked to see a room before we checked in the clerk walked us to see a room walked in there was ants crawling on the sheets, we noticed someone had used the restroom and didn’t flush the toilet, remember this was supposed to be and clean room the clerk was showing. The carpet looked like animals had pooped on it. It was AWFUL!! I’m not the complaining type person BUT this was unacceptable. We had made our reservations online the pictures online looks NOTHING like in person. I wouldn’t advise anyone to stay at this hotel at all unless this is something that you’re ok with. Now if you read the responses to all the reviews they’re all pretty much the same, we are sorry and we’ll work to correct the issues. I believe it’s a recording. Hopefully day they will realize this is a business and after a day of traveling people wants a clean and peaceful place to rest.
2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 8월 6일
Dear Arron, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 - 너무 별로예요

Sheila

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I loved the lobby the guy at the front desk was. Nice but I got in my room n it was invested with spiders I told the guy he said talk to the manager because we didn't get to sleep or anything because how big the spider was it was crawling down my side and. Ur bit me I have vidoe of the spiders and the bite mark I have on my side from it I paid 99$ for that room and never got to sleep
2023년 8월에 1박 숙박함
답변 제공: san 님, 2023년 8월 5일
Dear Sheila, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

Scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was lovely and the room was great. The Only complaints we had were there was not enough seating in the breakfast area. The one waffle machine area was often crowded, which made it hard to get to the other meal items. Many items ran out quickly,
2023년 7월에 4박 숙박함
답변 제공: san 님, 2023년 8월 1일
Dear Scott, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 - 괜찮아요

Fatima

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The fridge was dirty and very sticky, there were some hairs in the bathtub, everything else was ok
2023년 7월에 2박 숙박함
답변 제공: san 님, 2023년 7월 31일
Dear Fatima, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 - 너무 별로예요

Heidi

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
WHAT NIGHT
2023년 7월에 1박 숙박함
답변 제공: san 님, 2023년 7월 27일
Dear Heidi, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice people and easy check in and out.
2023년 7월에 3박 숙박함
답변 제공: san 님, 2023년 7월 24일
Dear Richard, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 - 좋아요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Our personal room was clean, comfortable. Breakfast is good. The pool was not clean and the hallways were not clean. Smoke alarm went off once but otherwise had a really good stay.
2023년 7월에 5박 숙박함
답변 제공: san 님, 2023년 7월 22일
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 - 별로예요

Christopher

연인과의 여행
별로예요: 청결 상태
First thing we saw was what looked like blood stains on the comforter. Could barely see the tiny tv while laying in the bed. Our second night got woke up to a loud beeping noise coming from somewhere outside our room. The front desk told us its probably our alarm clock. (Basically saying we're to stupid to know its our alarm clock going off.) Noise continued for hours till we called again. Finally someone got off there butt to find out it was the smoke alarm in the room next to us. Peace and quiet was short lived as it started going off again less than an hour later and continued the rest of the night. Then refused us a late checkout after we were kept awake all night!!! NEVER AGAIN
2023년 7월에 2박 숙박함
답변 제공: san 님, 2023년 7월 19일
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 - 훌륭해요

Rhonda

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay, breakfast was ok.
It was great ,clean and bed was comfortable pool wasn't heat but it was open.will stay again thanks for everything..
2023년 7월에 2박 숙박함
답변 제공: san 님, 2023년 7월 16일
Dear Rhonda, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

10/10 - 훌륭해요

Margaret M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, affordable digs
Clean and comfortable room. Very nice and accommodating staff. Facility is in need of updating, but sufficient and clean. Only negative is the terrible water and rusty toilet ring. But that is the problem in the whole city of Rockport as I understand it.
2023년 7월에 1박 숙박함
답변 제공: san 님, 2023년 7월 13일
Dear Margaret, thank you for taking the time to complete our online survey regarding your recent stay at our property with a 10/10 score. We hope you will come back and stay with us again. Have a nice day!

4/10 - 별로예요

Sandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Water doesn’t get warm in the shower. Rooms and bathroom need to be updated.
2023년 7월에 1박 숙박함
답변 제공: san 님, 2023년 7월 4일
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 - 별로예요

Amanda

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room itself smelled and the toilet was rusted like it wasn’t cleaned properly. We checked out early and found a better hotel
2023년 6월에 2박 숙박함
답변 제공: san 님, 2023년 7월 3일
Dear Amanda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 - 훌륭해요

Robert

2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 26일
Dear Robert, thank you so much for taking your time to complete this survey regarding your recent stay at our property and thank you for your positive feedback. We hope you will come back and stay with us again soon and have a fabulous day!

4/10 - 별로예요

Victoria

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The only positive thing I have to say about this hotel is the friendly staff. They were great! But the hotel was disgusting. Food crumbs all over the floor, stains on the bedding. The toilet seat & lid fell off the first time we used it, tub wouldn’t drain unless you held it down. Not very many tv channels to choose from and would freeze up. Remote was caked in gunk. Elevator was gross. We were uncomfortable the whole time. Won’t stay again
2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 25일
Dear Victoria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 - 괜찮아요

JaeLynn

가족 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
Could've been better
When we first got there she said she had to change our original rooms because they weren't clean. Then our new room was dirty too. There were used towels all over the bathroom floor, counter, and tub. There was loose candy in one of the beds. The beds weren't made. I went to tell them about it nicely but they acted like i was lying at first. Finally got another new room but then the keys kept not working. Had to get them to reprogram it multiple times. The breakfast didn't have many selections. The eggs were rubbery for some reason. I shouldve gotten a discount for the inconveniences but the payments are still pending.
2023년 6월에 2박 숙박함
답변 제공: san 님, 2023년 6월 24일
Dear JaeLynn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 19일
Dear Guest, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

6/10 - 괜찮아요

Elaine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Pool was disgusting, floating bugs. Did not use tho we wanted to. Chair in room very aged, spots. We used sheet on it before sitting. Bathroom just ok, toilet not pleasing to the eye. Temp in the hallways was too warm
2023년 6월에 2박 숙박함
답변 제공: san 님, 2023년 6월 19일
Dear Elaine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

Matthew

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel
We attened a wedding close by and needed a place to sleep and it fit perfectly for that. The poor staff was doing their best but seemed very overworked!
2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 13일
Dear Matthew, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Mike

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good.
2023년 6월에 2박 숙박함
답변 제공: san 님, 2023년 6월 13일
Dear Mike, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 - 훌륭해요

Joe

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in. Property was clean and quiet.
2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 12일
Dear Joe, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 - 별로예요

Tabatha

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not worth the price at all the rooms were disgusting that place needs a major re-model
답변 제공: san 님, 2023년 6월 5일
Dear Tabatha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: san 님, 2023년 6월 4일
Dear William, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall the stay was good: clean room, functional bathroom, friendly staff, quiet location. The only bad thing I can speak of is the utterly uninspiring breakfast: cold scrambled eggs, cold sausage, cold biscuits, cold gravy, cold tater tots. Not sure they ever heated the warming pans & crock pots to keep the food warm. The only warm food was the waffles. And the exact same thing every. single. day. Blech!
2023년 5월에 3박 숙박함
답변 제공: san 님, 2023년 6월 3일
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: san 님, 2023년 5월 29일
Dear Guest, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

10/10 - 훌륭해요

Frederick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 5월에 1박 숙박함
답변 제공: san 님, 2023년 5월 22일
Dear Frederick, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

4/10 - 별로예요

Steven 님, PRESCOTT

별로예요: 청결 상태
The room had an obnoxious odor to it. Fortunately, the weather allowed me to open the window and dissipate the odor.
2023년 5월에 1박 숙박함
답변 제공: san 님, 2023년 5월 15일
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 - 괜찮아요

glen

가족 여행
Nope never again
The front desk literally needs customer service training. I mean the inability to communicate was not a good experience. When I arrived with my Dad and Nephew I stated I wanted to add a room. More than one time. Literally threw them for a loop. Then had to switch registers for someone else to answer a phone call and had to give my info all over again. Just annoying. And the first floor smells less than fresh to be nice about it.
2023년 3월에 1박 숙박함
답변 제공: san 님, 2023년 3월 13일
Dear Glen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 - 별로예요

Dustin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel staff was great at getting me a refund. The pool was closed and the room was disgusting.
2023년 3월에 3박 숙박함
답변 제공: san 님, 2023년 3월 6일
Dear Dustin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 - 괜찮아요

Josh

가족 여행
좋아요: 청결 상태, 객실의 편안함
Ok
Booked this hotel for the indoor pool, which turned out to be closed.😢 Room was clean and comfortable for the price.
2023년 3월에 1박 숙박함
답변 제공: san 님, 2023년 3월 7일
Dear Josh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 - 괜찮아요

Jenifer

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not Choice hotel standards.
Keep driving there are nicer cleaner places 20 minutes away. Very dirty will not stay here again when here for business.
Wall I. Hallway of hotel
Stains on carpet of room which you find throughout the room
Stain on side of chair
Gum on floor
2023년 2월에 1박 숙박함
답변 제공: san 님, 2023년 2월 20일
Dear Jenifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - 좋아요

William

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable place to spend a few nights away from home. Excellent bed; morning meal offering was okay. Someone needs to learn to make sausage gravy...but enough other okay selections to satisfy anyone for a simple start to the day
답변 제공: san 님, 2022년 12월 29일
Dear William, Thank you so much for your Feedback. We will see you next time when you are traveling this area.