โWas only there for quick night stopover, less than 12 hours. Rooms were clean, spacious, and staff was very helpful. My son loved the breakfast selection before we hit the road again. โ
โI was in shock when I saw the room it was small but very organized for the price it was good I love it. The service at the front desk was very poor the guy he was so rude he needs more training to be more professional other than that it was great.โ
โThere was an issue with the hotel not having electricity and the hotel went above and beyond to make the necessary arrangements as painless as possible. My only tiny complaint was the breakfast was overcooked but they had other options that were acceptable.โ
โThe only issue I had was that the plug for the iron kept falling out of the outlet while I was trying to iron. I didn't tell anyone when I checked out because there was no one there, just a key drop box โ
"Clean and comfortable room with a beautiful view. I regret that I stayed only one night. I would definitely stay at CitizenM Hotel again in the future!"
"We had a truly wonderful stay at this hotel, which made our trip to Boston even more special.
The location is unbeatable โ just a short walk from many major attractions, and only about 10 minutes from Back Bay Station. We walked everywhere during our stay! The hotel has a cafรฉ and a Mexican restaurant on the first floor, as well as a bar in the basement. Convenience stores and Whole Foods Market are nearby, which made it easy for us to grab fruits and snacks.
The staff were incredibly kind and helpful throughout our stay. Communication was seamless and efficient โ we appreciated being able to reach them easily via text, and any requests we had were addressed promptly and thoughtfully.
Our room had a shared bathroom, but we were very impressed with how clean and well-maintained everything was. Towels were provided generously, and the shared bathroom and shower facilities were spotless. The bedding was also clean and very comfortable. Thereโs even a microwave available in the basement, which was a nice bonus.
Thanks to this hotel, our Boston trip was elevated to a whole new level. It was truly the perfect place for our family, and if we ever return to Boston, we wouldnโt hesitate to stay here again. We are deeply grateful for the warmth and dedication of the staff โ thank you for making our stay so memorable."
