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Reviews of Comfort Inn Roseburg

2.5 out of 5
Comfort Inn Roseburg
1539 NW Mullholland Drive, Roseburg, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 398 out of 1002 reviews" "
Rating 8 - Good. 409 out of 1002 reviews" "
Rating 6 - Okay. 99 out of 1002 reviews" "
Rating 4 - Poor. 58 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Kalena

Liked: Staff & service
Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good for the money!!
Stayed 1 night in May 2024
Response from GM on May 19, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best regards

8/10 Good

Komoki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. Bed and pillows were nice and comfortable. Convenient location
Stayed 1 night in May 2024
Response from GM on May 15, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

8/10 Good

David, Chico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Best regards

2/10 Terrible

Jutta

Liked: Cleanliness, amenities
Disliked: Staff & service
Staff not doing their jobs correctly when extending my stay causing huge inconvenience; staff trying to get in my room when in shower when I clearly had it marked Do Not Disturb; manager saying I booked a certain type of room when I didn’t so basically implying I was lying and not compensating me for his own staffs screwups saying he can’t comp me one night’s stay while I’m there as an extended guest mourning my mother’s death. Pretty sure the manager can waive any fees, so who’s really lying?
Stayed 7 nights in Apr 2024
Response from GM on May 9, 2024
Thank you for the feedback and apologize for the inconvenience.Best regards

4/10 Poor

Angelo

Disliked: Cleanliness, property conditions & facilities
Noisy and there was hair all over the hotel room
Stayed 1 night in May 2024
Response from GM on May 9, 2024
Thank you for the feedback and apologize for the inconvenience.Best regards

10/10 Excellent

victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

4/10 Poor

chris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from GM on May 4, 2024
Thank you for the feedback.Best regards

8/10 Good

Margaret, Eugene

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Have stayed here numerous times with and without family, and normally have no issues, but check in was slow as only one person working, and rooms just didn't seem as good our bed was so soft, and our faucet leaked, and the tv had been disabled and only two towels and one hand and wash cloth. Had to ask for more towels for in the pool area. The breakfast was average with hardly any seating. And we were locked out of our rooms at 10am while we were still packing up check out is 11 . All of our rooms (4 rooms) that was A pain since two rooms were on the second floor.
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
Thank you for the feedback, and apologize for the inconveneince.Best regards

8/10 Good

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 1, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best regards

10/10 Excellent

Michele, Garberville

Liked: Property conditions & facilities
For the price this is the place to stay! It’s clean, the beds are super comfortable and the breakfast had just about everything you would want!
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg, Or. We’re proud to deliver great value to our guests, so we’re delighted that you found our Hotel well priced. We hope you’ll visit us again soon.Best regards

10/10 Excellent

L'Sidni

Stayed 2 nights in Apr 2024
Response from GM on May 13, 2024
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.Best regards

10/10 Excellent

Steve

Traveled with partner
Liked: Amenities
Easy I-5 access for us. Dining options close by.
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you for sharing this positive review. We appreciate our location here in Roseburg just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.Best regards

8/10 Good

Verna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location right off I-5 and very quiet! Didn’t hear any freeway noise! Pretty clean and felt somewhat safe! Decent hot/cold breakfast… Close to Fred Meyer…
Stayed 1 night in Apr 2024
Response from GM on Apr 24, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

8/10 Good

tiffany r

Liked: Cleanliness, staff & service, property conditions & facilities
This was a clean, modern hotel at a very reasonable price. I’d stay here again.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg. We’re proud to deliver great value to our guests, so we’re delighted that you found our Hotel to be well priced. We hope you’ll visit us again soon.Best regards

8/10 Good

Yo

Business traveler
Liked: Cleanliness, staff & service
The room was clean but it needs upgrade.
Stayed 1 night in Apr 2024
Response from GM on Apr 20, 2024
Thank you for the feedback.Best regards

8/10 Good

Marci

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and staff was very nice.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg,Or. We are so pleased to hear to your liking. We look forward to welcoming you back again soon.Best regards

10/10 Excellent

Marci

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for the feedback and hope to see you again soon.Best regards

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient place to stay for a night.
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the rooms were clean and comfortable. Easy parking andthe breakfast
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

8/10 Good

David

Updated and clean
Stayed 1 night in Apr 2024
Response from GM on Apr 16, 2024
Thank you for the feedback and hope to see you again soon.Best regards

8/10 Good

Alison, San Ansemo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Quiet and perfect for one night stay for our family on our way to Portland. Room was clean, beds were comfortable only thing was the shower was kinda difficult to use. We had to call the front desk to ask how to work it. Other than that, it was exactly what we needed for one night.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Randy

Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg,Or. We are so pleased to hear to your liking. We look forward to welcoming you back again soon.Best regards

4/10 Poor

Michaela

Traveled with group, Traveled with family
Disliked: Cleanliness
Although the staff was friendly the hotel was understaffed. The front desk person was never there because she was attending to other tasks. She was constantly running but rooms were not ready and sheets were dirty. Front desk gal had to go put new sheets on because she was the only one. They need more help so their staff is not worked so hard. Breakfast was not good. Our heater whistled so loud I had to turn it off at night.
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Thank you for the feedback and apologize for the inconveneince.Best regards

8/10 Good

Rashmi

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from GM on Apr 9, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Reagan

Liked: Cleanliness
Great location
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Thank you for the feedback and glad you enjoyed the stay and hope to see you again soon.Best regards

8/10 Good

Kyle

Stayed 1 night in Apr 2024
Response from GM on Apr 26, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.GM

6/10 Okay

SHU

Liked: Staff & service
Disliked: Amenities
It is a ok hotel
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Thank you for the feedback.Best regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

6/10 Okay

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was under Construction. In front of my room.
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for the feedback and we apologize for the Inconvenience.Best regards

6/10 Okay

Veronica, Portland

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My room appeared clean until I found dirty underwear in the closet. I informed management, and they quickly apologized, changed my room. The staff were polite, I am not inclined to stay there again, however.
Stayed 2 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for the feedback and we apologize for the Inconveneince.Best regards

6/10 Okay

Theresa

Traveled with family
Liked: Cleanliness, property conditions & facilities
early check in not available, luggage holding not available, even for 1-2 hours.
Stayed 1 night in Mar 2024
Response from GM on Apr 1, 2024
Thank you for the feedback and apologize for the inconvenience.Best regards

2/10 Terrible

Robyn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was actual.construction going on in the hotel from 3am on. I have footage of the sound coming from inside our room and pictures of the hallway.
Stayed 1 night in Mar 2024
Response from GM on Mar 30, 2024
Thanks for the feedback, Renewing of the carpet always started after 0830 am but not 3 am.Sorry for thre Inconvenience.Best regards

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Jacqueline J

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Freeway noise was a bit load from the parking lot facing rooms.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
Thank you for the feedback.Best regards

8/10 Good

shuichi

Traveled with family
Nice average motel
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thank you for the feedback.Best regards

10/10 Excellent

Caryl, Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing further. Always enjoy my Comfort Inns
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you for sharing a review of your recent experience. Our team here at Comfort Inn Roseburg, Or is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.Best regards

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024
Response from GM on Mar 15, 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.Best regards

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman who checked us in was wonderful. He was so nice and helpful. Our room was very clean. It was also quiet, no street or traffic noise. They offer a full continental breakfast. Elmer's is right across the street. Five Guys is very close.
Stayed 2 nights in Mar 2024
Response from GM on Mar 11, 2024
Thank you for the great review! We strongly believe that fresh, high-quality make all the difference.Best regards

10/10 Excellent

Maurlice, Vernon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll kept property. Good value for your dollar. Front staff was excellent.
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

10/10 Excellent

Beth

Steve was great! Very helpful and kind.
Stayed 1 night in Mar 2024
Response from GM on Mar 2, 2024
Thank you for your great review. At Comfort Inn Roseburg,Or we work hard to offer high-quality service to every guest. We will make sure to share this feedback with the Employee mentioned the deserved recognition, and was delighted to hear your feedback.Best regards

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pillows. Unfortunately our room was close to the ice machine so that was noisy.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

10/10 Excellent

sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning breakfast is was exemplary. The place was clean and quiet. They also had a swimming pool and a hot jacuzzi and I enjoyed it very much.
Stayed 5 nights in Feb 2024
Response from GM on Feb 28, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Best regards

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds
Stayed 1 night in Feb 2024
Response from GM on Feb 28, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg, Or. We are so pleased to hear you found our beds to your liking. We look forward to welcoming you back again soon.Best regards

10/10 Excellent

John

Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.Best regards

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff and very comfortable beds!
Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best regards

8/10 Good

Frederick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet considering the location. I did not even hear any interior noise during the night and early morning. Only issue was Expedia listed a non-smoking room for $5 more than a similar room not listed as such. The entire motel is non smoking.
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for providing feedback on your recent experience at Comfort Inn Roseburg, Or. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg,Or. We are so pleased to hear to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

LeAnne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Thank you for taking a moment to share your experience at Comfort Inn Roseburg,Or. We are so pleased to hear to your liking. We look forward to welcoming you back again soon.Best regards

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent facility, a little older, could use some touch up. Quiet and convenient. Good value for my stay.
Stayed 2 nights in Jan 2024
Response from GM on Feb 1, 2024
Thank you for the feedback.Best regards