사아다, 마라케시의 스파가 있는 리조트 및 호텔

“It was a long wait to get our room ready on first day. Ismail (the concierge) was very helpful and tried to speed up the process. One of the door giving on the garden in our room was broken. We waited two days to get it fixed. Otherwise, the bedrooms were brand new, spacious and clean. The food in this property is flavourless, and the same every day, which is a shame. The drinks are not very nice and we stopped having them. The soft ones were very sugary, the spirit ones were low quality. The...

“Faultless. ”

“Honestly, the staff were so bad it was ridiculous. From the moment we arrived, they came across cold, blunt and completely uninterested in guests. My partner isn't Moroccan and the way he was spoken to felt noticeably different and uncomfortable. Most interactions felt like we were inconveniencing them simply by being there. I found myself having to be overly friendly just to get basic hospitality back, which made the whole experience feel awkward and forced. The evening entertainment was also...

“Beautiful room, excellent pools, really lovely environment. Staff very smiley, polite and helpful. Almost faultless. They arranged taxis as needed. Spa was also wonderful. However….. Bottle of water 1L cost £6-7, air con hugely noisy, bed very uncomfortable, staff v e r y s l o w to serve drinks / food once ordered. It’s a new set-up so I have no doubt it will improve.”

“서비스, 청결 모두 만족”

“TB”