외관

더블트리 바이 힐튼 살렘 여행 후기

4 out of 5
더블트리 바이 힐튼 살렘
1590 Weston Ct NE, Salem, OR

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 365개" "
평점 8 - 좋아요. 1002개 이용 후기 중 292개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 187개" "
평점 4 - 별로예요. 1002개 이용 후기 중 90개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 68개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 24일
Thank you for your feedback! We hope you enjoyed your stay

6/10 - 괜찮아요

Tommy

가족 여행
별로예요: 편의 시설/서비스
It was just ok. There is a homeless camp right next to the property. They charge $10 for hotel guests to park in the parking lot and wifi is not free. If you sign up for Hilton rewards it says you get free wifi but when I signed up it conveniently couldn’t process so they wanted $4.95 to use the wifi. I should have paid a little extra and stayed at Holiday Inn.
답변 제공: Doubletree Management 님, 2024년 4월 24일
We apologize for the misunderstanding regarding the WIFI usage for our guests. All of our fees associated with our hotel are on our website and all third-party sites as well. We would love to speak with you about the issues you experienced, please contact us directly. Again, we sincerely apologize, and we will work harder to improve.

10/10 - 훌륭해요

Lorelei

좋아요: 청결 상태, 직원 및 서비스
Shout out to the cleaning ladies. You guys are the best!!
2024년 4월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 14일
We appreciate your generosity and kind words for our housekeeping! We hope you enjoyed your stay with us!!!

8/10 - 좋아요

sylvia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 14일
Thank you for taking the time to review, we hope your stay was enjoyable!

4/10 - 별로예요

Morgan

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not great for the cost….
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 4일
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

8/10 - 좋아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noisy heater but nice room and great cookies
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 4일
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the doubletree cookies. We do apologize for the noisy heater. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations.

10/10 - 훌륭해요

Armando

2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 14일
Thank you for your review! We are happy you enjoyed your stay with us!

8/10 - 좋아요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 25일
Thank you for your feedback! We hope you enjoyed your stay!

2/10 - 너무 별로예요

Nicholas

2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 4월 14일
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

10/10 - 훌륭해요

Lynn A. 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
Thank you for your feedback! We are happy you enjoyed your stay with us!

10/10 - 훌륭해요

Jack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was fair for the room I received.
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
Thank you! We hope you were able to enjoy your stay!

8/10 - 좋아요

Micah 님, Kirkland

단체 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was nice, and staff was kind. Area around hotel was not very nice.
2024년 3월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
We strive to provide a pleasant stay, and it is disappointing to learn that we missed the mark. Please rest assured that your comments have been shared with our team to foster improvements. We hope we can provide a better experience next time.

6/10 - 괜찮아요

Mandee

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were so very kind and helpful, the beds were pretty dang comfortable, the room was clean except the floors as carpwts had lots of stains and rhe hard floor was sticky in places which was super gross. The area is swarming with homeless and many waiting on the street by the hotel for their daily drug fix, that was sure the craziest thing to witness out our window daily. There was no laundry facility, the pool and hot tub were both freezing and the price for breakfast for qhat was available was very disappointing. If you have any dietary restrictions, such as gluten free, go elsewhere for breakfast as this one will leave you starving.
2024년 3월에 2박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
Thank you for your feedback. We're sorry to hear you did not enjoy the breakfast and that you found our hotel to be in poor condition due to ongoing construction. Guest comfort and satisfaction are our top priorities, and we regret leaving you with a bad impression. We will discuss this with our management team to avoid any future issues. Please contact us directly so that we can investigate further and make things right.

6/10 - 괜찮아요

Rodney

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Freeway and side road very noisy. Hotel needs some updates. Door had a missing latch plate on door jam, so key wouldn't work very well. Friendly & helpful staff.
2024년 2월에 4박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

6/10 - 괜찮아요

estella

Incovenient
2024년 2월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 4일
We apologize sincerely for your unsatisfactory experience staying with us. We hope we can make it right in the future. Do not hesitate to reach out to us directly if you would like to speak more about the issues you had during your stay.

8/10 - 좋아요

David

2024년 2월에 2박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 25일
We appreciate your feedback; we welcome you back in the nearest future!

4/10 - 별로예요

Katie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Beautiful hotel room convenient location but also very noisy due to high traffic and construction early in the morning. Charge for every little thing. Overpriced in my opinion. Front desk was very helpful.
2024년 2월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 4일
Thank you so much for your feedback, we apologize for the traffic noise, and the construction disturbance. We are however glad front desk was helpful. We hope to make it right in the future and we apologize for the inconveniences you experienced.

8/10 - 좋아요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On-going constructions and way too much freeway noise
2024년 2월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 4일
Please forgive us for the disturbance the freeway noise caused you, we will work harder to improve. We hope you were able to enjoy your stay despite this. Thank you again for your feedback and we sincerely apologize.

10/10 - 훌륭해요

Esme

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean property!!!!!
2024년 2월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 4일
Thank you for your kind words! We are happy to hear you enjoyed your stay with us!

10/10 - 훌륭해요

Charles

2024년 2월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
Thank you for your feedback on your recent stay with us, we are happy to hear that you enjoyed your stay!

10/10 - 훌륭해요

Keith

가족 여행
Landscape under construction at the moment
2024년 2월에 2박 숙박함
답변 제공: Che 님, 2024년 2월 13일
We apologize for the current renovations and the construction taking place at our property. We hope you will give us another opportunity to make it right in in the future.

10/10 - 훌륭해요

JINXIANG

2024년 1월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
We are so happy you enjoyed your stay with us, we hope to see you back soon!

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Che 님, 2024년 2월 7일
We hope that you enjoyed your stay, and we will see you next time!

6/10 - 괜찮아요

Stefano

2024년 1월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 3월 20일
We hope your stay was memorable and we hope to see you back once we have. fully renovated!

4/10 - 별로예요

Tom

단체 여행
I would not stay here again. Poor complimentary breakfast, missing items in room, thin towels...
2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 2월 1일
We sincerely apologize for the poor breakfast and for any missing items in room. Please contact us directly if about the missing items, in case our housekeeping may have collected it while cleaning room. We apologize for the inconvenience and will work harder to improve.

8/10 - 좋아요

Rosalva

좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 2월 7일
We hope you enjoyed your stay!

6/10 - 괜찮아요

MaJessaneil 님, Sacramento

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Spent a night after a long drive. Convenient for traveler who wants to sleep after a long drive. Situated right next to the freeway.
2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 31일
We are happy to hear that your experience was pleasant, and we hope that you enjoyed your stay to its fullest! Thank you for choosing Hilton Doubletree!

6/10 - 괜찮아요

robyn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The gal who was at the front desk was very nice, pleasant and helpful. The room was supposedly remodeled. But carpet had all kinds of nasty stains. The bed linens were dirty I had to put a blanket over the bed and sleep, plus the bed was not very comfortable kids running in the hall was very. Loud and the road noise was hard to sleep through.
2023년 12월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 1월 29일
Thank you for taking the time to let us know about your stay. We apologize that the room was not cleaned properly and for the loud noise making it hard to sleep. We will work harder to improve on this and we appreciate you letting us know. Thank you for your kind words about our desk staff and we hope we can make it right in the future.

10/10 - 훌륭해요

Randy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Doubletree Management 님, 2024년 1월 29일
We are glad you enjoyed your stay, we hope to see you again soon!

10/10 - 훌륭해요

jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Che 님, 2024년 1월 24일
Thank you so much for your feedback! We are so happy you enjoyed your stay! See you next time!

2/10 - 너무 별로예요

Todd

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 16박 숙박함
답변 제공: Che 님, 2024년 1월 22일
We apologize that you did not enjoy your recent stay with us, we hope that we can make it right in the future.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Che 님, 2024년 1월 22일
Thank you for your feedback, we are happy to hear you enjoyed your stay and we hope to see you back once we have fully renovated!

4/10 - 별로예요

kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
The staff entered room before we checked out. Just strange and asked every time I walked by the desk asked if I was checking out not very friendly staff . But facility was clean and well maintained
2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
We apologize for the incident with staff entering your room and for the unfriendly exchange with front desk agent. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We will work harder to improve, and we sincerely apologize for your poor experience.

2/10 - 너무 별로예요

Maricela

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
We sincerely apologize for your poor experience during your stay. We hope that you will give us another chance in the future to make it right.

10/10 - 훌륭해요

Jane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Doubletree Salem
Friendly, helpful staff. When the neighboring room was extremely loud, the staff was notified and IMMEDIATELY remedied the problem! Beds and room very comfortable. I would recommend this Doubletee to any traveler.
2024년 1월에 3박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Thank you for your feedback! We are happy your stay was enjoyable, and we hope to see you back once we have fully renovated!

8/10 - 좋아요

Pamela

2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Thank you for your feedback! We are happy to hear your enjoyed your stay!

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious & comfortable room; great shower!
Fabulous stay at a really nice Doubletree! The room was comfortable and large, and the shower was great! There were only a few needs inside the room: the shower gel container was empty, the freezer compartment of the small fridge was almost completely frozen over so nothing could be placed in it, and there was a stain on one of the sofa cushions.
2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the front desk staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations

8/10 - 좋아요

Leova

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quality was great, clean, quiet.
2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Thank you for your feedback, we hope to see you back once we fully renovated!

10/10 - 훌륭해요

Paul

2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Our goal is always to provide excellent service for our guests, and we are so happy to hear that your check in experience was pleasant and our staff was friendly and courteous. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience exceeded your expectations!

10/10 - 훌륭해요

Dhruv

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and amenities
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Thank you for staying with us! We enjoyed having you and welcome you back in the nearest future!

10/10 - 훌륭해요

Jovani

2024년 1월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 29일
Thank you for your feedback! We are so happy to hear you enjoyed your stay with us!

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Staff was very friendly and helpful.
2023년 12월에 3박 숙박함
답변 제공: Che 님, 2024년 1월 8일
Thank you! We enjoyed having you! Hope to see you back in the nearest future!

8/10 - 좋아요

Isabell

2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 17일
Our goal is always to provide excellent service for our guests, and we are so happy to hear that your check in experience was pleasant and our staff was friendly and courteous. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience exceeded your expectations!

8/10 - 좋아요

Maria V

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is super friendly attentive to their clients needs.
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 8일
Thank you so much for your feedback we are so happy you enjoyed your stay with us!

10/10 - 훌륭해요

Billy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another Great Stay!
Staff was courteous, helpful and professional. Room was clean, quiet and located well for our needs.
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 8일
Thank you so much for your kind words about our staff, we are so happy to hear that your experienced was one to remember and we hope to see you back in the near future!

10/10 - 훌륭해요

Audrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE rooms were super nice and bigger than I thought
2023년 12월에 2박 숙박함
답변 제공: Che 님, 2024년 1월 8일
Thank you so much! We are so glad to hear you enjoyed your room!

8/10 - 좋아요

Susan

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
Free WiFi was not available. Pool was too cold to swim.
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 8일
We apologize for the WIFI and Pool being unavailable to you for your stay. Please forgive us for the inconvenience. We hope to make it right in the future.

6/10 - 괜찮아요

Daniel

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
There was a strange odor, it smelt like new construction and mold.
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 8일
We apologize for the issues you experienced with the bad odor in room. We will make sure to communicate this with management. Please forgive us for the inconvenience this had during your stay.

10/10 - 훌륭해요

Lorenzo

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Che 님, 2024년 1월 8일
We are so happy you enjoyed your stay with us!