Indoor pool

Reviews of Fairfield Inn & Suites by Marriott Roanoke Salem

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 630 out of 904 reviews" "
Rating 8 - Good. 194 out of 904 reviews" "
Rating 6 - Okay. 46 out of 904 reviews" "
Rating 4 - Poor. 19 out of 904 reviews" "
Rating 2 - Terrible. 15 out of 904 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Traveled with partner, Traveled with pets
One of the nicest Fairfield's I have stay at
Stayed 1 night in May 2024
Response from Manager on May 10, 2024
Hello Tim,We are delighted to hear that you enjoyed your stay at our Fairfield. Your comfort and satisfaction are always our top priorities. We appreciate your kind words and hope to welcome you back for another great experience soon.

10/10 Excellent

Scott

V
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Scott,We are sorry to hear about your experience at our hotel. Your feedback is valuable to us, and we will address these issues internally. We appreciate you sharing your comments with us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, and convenient location!
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Kathleen,We're thrilled to hear you had a positive interaction with our staff and enjoyed our convenient location. If you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for staying with us!

8/10 Good

Amy

Traveled with family
Our room’s AC was not working. The staff was excellent in getting us a new room quickly. Appreciated the effort.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Amy,Thank you for sharing your experience with us. We're glad our staff could swiftly assist you with a new room. Our team values your feedback and we hope to welcome you back for a flawless stay in the future.

10/10 Excellent

Colleen

Traveled with partner
Liked: Property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Colleen,We are delighted to hear that you found our hotel nice and clean. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

Sarah

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Amenities
Long way from good shopping/food. Otherwise average.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Sarah, We appreciate your feedback on our hotel's location and facilities. Your input helps us improve our services for future guests. For more dining and shopping options, we recommend exploring nearby areas or contacting our concierge for recommendations. Thank you for choosing to stay with us - we hope to welcome you back soon.

2/10 Terrible

Dawn

Stayed 1 night in Mar 2024
Response from Manager on May 4, 2024
Hello Dawn,We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent stay so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Great shower
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jennie,We're delighted to hear you enjoyed our shower facilities during your stay. Your positive feedback is truly appreciated and we hope you had a comfortable experience overall. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Marcio, Princeton

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Marcio,We're thrilled to hear you had a wonderful stay with us! If there was anything specific you loved about your experience, we'd love to hear more. Come back and see us again soon!

10/10 Excellent

Ashleigh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ashleigh,We're delighted to hear that you found our hotel to be very clean during your stay. Our housekeeping team takes pride in maintaining high standards of cleanliness. Your feedback is greatly appreciated and we hope to welcome you back in future.

8/10 Good

Joseph, Farmington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Joseph,We are pleased to hear that you found your stay with us comfortable and clean. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and accommodating!! Would high ly recommend and would stay again!
Response from Manager on Mar 12, 2024
Hello Ashley,We are thrilled to hear that you found our staff to be friendly and accommodating! Thank you for recommending us, we look forward to welcoming you back in the future.

4/10 Poor

Ben

Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Ben,We're sorry to hear that your experience fell short of your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues and make improvements for future guests.

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here on our way to Florida and got such a great night sleep. They were so nice at check in! My husband forgot his coat in the closet with 100 in the pocket and they located the coat ! We had booked to stay here on our way back from Florida because it was such a good experience and another great sleep and the 100 was still in the coat pocket. The hotel rooms were nice and the breakfast was really good too.
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Gretchen,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

Chandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This propertywas clean, beds were comfortable, and breakfast had a good selection. The indoor pool was slightly disappointing it is very small and it was icy cold, so cold my kids didnt even want to swim and that was a major factor in choosing this hotel. Would stay again if having a pool was not a factor.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Chandra,We appreciate your feedback and are pleased to hear you found our accommodations and breakfast to your liking. Our team will look into the pool temperature to ensure a comfortable experience for all our guests. Thank you for letting us know, and we hope to welcome you back in the future.

8/10 Good

DONNIE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with large bathroom. The bed was very comfortable. I had no issues on this stay or any before.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello DONNIE,We are delighted to hear that you had a pleasant stay with us and that you enjoyed the comfort of our rooms and beds. We strive to provide a relaxing and enjoyable experience for all our guests. Should you have any future inquiries or require assistance, please feel free to reach out to our management team.

10/10 Excellent

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in and check out process. Delicious breakfast. Very clean.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Allison,We appreciate your positive feedback on our check-in, check-out process, breakfast, and cleanliness. Your satisfaction is our priority, and we are glad you enjoyed your stay with us. Thank you for taking the time to share your experience.

10/10 Excellent

melanie

Traveled with family
Was pleasantly surprised at the spread that was available for breakfast!
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello melanie,We are delighted to hear that you enjoyed our breakfast selection during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Adam

Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Adam,We're thrilled to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Pool was great.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello James,We are pleased to hear that you found our property clean and enjoyed our pool facilities during your stay. Thank you for sharing your positive feedback with us!

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and reliable
Stayed 6 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Stephen,We appreciate your feedback and are glad to hear that you found our hotel convenient and reliable. Should you have any further concerns or feedback, please feel free to reach out to our management team directly for further assistance.

8/10 Good

Joseph, Rockland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Clean room and comfortable beds. Usual free hotel breakfast. The fire alarm is working well and guaranteed to wake you quickly from a deep sleep.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Joseph,Thank you for sharing your feedback with us. We're pleased to hear you found our staff friendly, rooms clean, and beds comfortable. Your safety is our top priority, and we regularly check and test all our safety equipment to ensure it works effectively. We appreciate your detailed review.

4/10 Poor

Daniel

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Upon arrival there was only one worker who seemed overwhelmed. The computer system kept crashing and it took her restarting it to get it to work. We got into our room and there were no linings or pillows for the sleeper sofa. We called the front desk and were told we had to pick up the linings from the front desk ourselves. The walls are not insulated well and we could hear the tv from the room next door so loudly it kept my kids awake. It took me calling the front desk twice to finally get somwone to get them to turn the tv down. The room itself is a nice size and seemed relatively clean. The pillows on the bed were very lumpy or flat and made it hard to sleep once the nose from next door was stopped.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Daniel, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Our team works hard to ensure a smooth check-in process, however, we understand that delays can occur. We apologize for any inconvenience caused by the computer system issue. We apologize for the oversight regarding the linings for the sleeper sofa. We appreciate your understanding in collecting them from the front desk. While we strive to maintain a peaceful environment, we regret that noise from neighboring rooms disturbed your stay. We apologize if it took longer than expected to address this issue. We're glad to hear that you found your room to be spacious and clean. We appreciate your feedback regarding the pillows and will use it to improve our guests' experiences. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Terri, Tupelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Nice breakfast. Very clean.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Terri,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our clean and quiet atmosphere, as well as our breakfast. We strive to maintain high cleanliness standards throughout our property to ensure a comfortable stay for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant treat of a place. Great value.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Arthur,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you found our property to be a pleasant treat and great value. We always strive to exceed our guests' expectations and provide a memorable experience. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Charles

Traveled with family
Liked: Staff & service
Could keep breakfast open past 9 since there are no dining options that are walkable outside of Burger King.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Charles,Thank you for your feedback. We appreciate your suggestion regarding breakfast hours and will share it with our team for consideration. We understand that dining options may be limited in the area, and we apologize for any inconvenience caused. We hope you had an otherwise pleasant stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Roanoke
Stayed 4 nights in Jan 2024
Response from Manager on Feb 3, 2024
Hello Paul,Thank you for choosing our hotel for your stay in Roanoke! We're thrilled to hear that you had a great experience with us. If you have any future travel plans, we would love to welcome you back again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Melissa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Robert

Ok
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Robert,Thank you for sharing your feedback with us. We truly value your opinion and will take your comments into consideration as we strive to improve our services. Should you have any further concerns or questions, please don't hesitate to contact our management team directly.

10/10 Excellent

John, Macungie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, rooms are clean and spacious. We were traveling through and it is very convenient.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello John,Thank you for your positive feedback! We strive to provide clean and spacious rooms for our guests' comfort and convenience. We are glad to hear that it met your expectations. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Carmen,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! We strive to provide top-notch service and ensure all our guests have a memorable stay. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Emily,We appreciate your amazing rating! We're thrilled to hear that you had a fantastic experience during your stay. Our team works hard to ensure that our guests have a memorable time. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very courteous, great amenities, great room.
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Jim,We truly appreciate your kind words about our staff's courteousness and the great amenities and room at our hotel. Your satisfaction is our top priority, and we are thrilled to learn that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another excellent experience in the future.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious for our whole family
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Jennifer,We are glad to hear that you found our hotel clean and spacious during your stay with your family. It is our utmost priority to provide a comfortable accommodation for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Karen

Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Karen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience during your time with us. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Dear Guest,We are thrilled to hear that you had a great experience during your stay with us! We appreciate your kind words and hope to welcome you back in the future for another exceptional visit.

10/10 Excellent

Timothy, Columbia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Professional and friendly staff!
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Timothy,Thank you for your kind words about our staff! We take pride in providing excellent service to our guests. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joel, Stevens

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Joel,Thank you for choosing our hotel for your stay. We are delighted to hear that you had such a positive experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again in the future.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Great place to stop for a rest on a long road trip. Very clean and comfortable, right off the highway, and friendly staff.
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Heather,Thank you for choosing our hotel for your rest stop during your road trip! We are thrilled to hear that you found our property clean, comfortable, and conveniently located near the highway. Our staff prides themselves on providing friendly service to all our guests. We hope to welcome you back again in the future.

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Michael,Thank you for choosing to stay at our hotel. We appreciate your positive rating and are thrilled to hear that you had a great experience. We strive to provide excellent service to all our guests and we hope to welcome you back in the near future for another enjoyable stay.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access,well maintained
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Terry,Thank you for your feedback on our hotel's easy access and well-maintained condition. We strive to provide a convenient and pleasant experience for our guests. We appreciate your positive comments and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was suspect but everything else premo
Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Jennifer,Thank you for taking the time to share your feedback with us. We truly value your opinion and apologize for any inconvenience you may have experienced with breakfast. We appreciate your kind words about the rest of your stay and hope to welcome you back soon for an even better overall experience.

10/10 Excellent

Casey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Casey,Thank you for your positive feedback! We're glad to know that you enjoyed your stay with us. If there's anything else we can assist you with in the future, please feel free to reach out to us.

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Ashleigh,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back in the future for another fantastic stay!

10/10 Excellent

Edwin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and up to date. Staff was very nice and the breakfast was nice too!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Edwin,Thank you for taking the time to share your positive experience with us! We appreciate your kind words about our clean and up-to-date facilities, friendly staff, and enjoyable breakfast. We strive to provide a comfortable and pleasant stay for all our guests. We hope to welcome you back in the future for another great stay.

10/10 Excellent

gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CIAA Football Championship
Good stay. Clean hotel. Good breakfast selection. Only complaint is they did not switch over the hotel heating unit. I had cool air blowing from the room system. The thermal system was turn to heat in the room, but was blowing cool air. I turn it up to 80 degrees and it still blow cool air. I call the front desk and they said they had no control over the hotel heating and that management control the heating unit.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 15, 2023
Hello gregory,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our hotel and the breakfast selection. We apologize for any inconvenience caused by the issue with the heating unit in your room. As a guest relations specialist, I would recommend reaching out to our management team directly for further assistance regarding your concerns. They will be able to address it appropriately. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

valerica, Springfield Township

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very responsive ann kind front desk.
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello valerica,Thank you for taking the time to share your positive experience with us! Our team works diligently to ensure a clean and responsive environment for our guests. We greatly appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

Makio, Rockville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Good size, Good staff and Good breakfast.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Makio,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you appreciated our clean accommodations, spacious rooms, friendly staff, and delicious breakfast options. We strive to provide a memorable stay for all our guests and it's great to know that we exceeded your expectations. Should you have any future travel plans in our area, we would be honored to welcome you back to our hotel.

8/10 Good

Sharon

Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Sharon, We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions from your experience, we encourage you to reach out to us directly so that we can address any concerns and continue to improve. We hope to have the opportunity to welcome you back in the future for another great stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Dear Guest,Thank you for taking the time to leave us a review! We truly appreciate your feedback and are delighted to hear that you had such an exceptional experience during your stay. We strive to provide exceptional service to all of our guests and we are thrilled that we were able to exceed your expectations. We hope to welcome you back in the future for another amazing stay!