숙박 시설 정면
예약 가능 여부 확인

실로 인 스위트 - 세일럼 여행 후기

2.5 out of 5
실로 인 스위트 - 세일럼
3304 Market St Ne, Salem, OR

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 293개" "
평점 8 - 좋아요. 1004개 이용 후기 중 277개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 181개" "
평점 4 - 별로예요. 1004개 이용 후기 중 141개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 112개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The man at the desk was super helpful and accommodating. The room is clean and bed comfortable. Shower was great. We got a phone call at 430am waking us up, but there was no one. I noted one of the phones was disconnected, so maybe it had happened before. I called the desk and she said someone from my room had called her. It happened again at 5:15. So there must be some glitch in the phone system.
2024년 5월에 1박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large spacious room
2024년 4월에 2박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 4월 28일
We are glad to hear your stay with us was enjoyable.

6/10 - 괜찮아요

Jeffrey

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
friendly, helpful staff.
2024년 4월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 4월 29일
We are glad to hear you enjoyed your stay.

10/10 - 훌륭해요

Juan A

Nice service
2024년 4월에 1박 숙박함
답변 제공: Kallie 님, 2024년 4월 26일
Thank you juan for an amazing review! We look forward to your next stay:)

8/10 - 좋아요

Vue

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 4월 27일
Thank You for staying with us.

2/10 - 너무 별로예요

Douglas

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot tub no sanna no breakfast no pool as per website definitely unhappy garbage behind dressers found that cuz u had to use the plug into charge phone i should be compt but wasn't
2024년 4월에 3박 숙박함
답변 제공: Kallie 님, 2024년 4월 12일
Douglas i know you were unhappy with your stay. Unfortunately we have taken the hot tub out of this location. As we explained Breakfast is not available at this time as well. i'm sorry that we couldn't meet tour expectations and i hope that you will give us a chance in the future!:)

6/10 - 괜찮아요

Elissa

2024년 4월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 4월 9일
Thank You for staying with us!

6/10 - 괜찮아요

Donald 님, McCleary

연인과의 여행
좋아요: 직원 및 서비스
Place was old toilet seat and lid was loose And there was a used coffee filter in the coffee pot. But the people at check in and check out were very helpful
2024년 4월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 4월 6일
We will address these issues. Thank You for your feedback.

2/10 - 너무 별로예요

joann 님, Graham

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They advertised breakfast but did not tell us Spent 30.00 for breakfast down the street They should send us a refund of 30.00 Migrants living in hotel
2024년 4월에 1박 숙박함
답변 제공: Kallie 님, 2024년 4월 6일
Im sorry we do not offer breakfast at this time. We here at the shilo inn have Guests of all kinds that choose to stay with us. We do not discriminate,when renting out rooms to those that are eligible. We hope the rest of your stay was enjoyable:)

8/10 - 좋아요

Carol 님, Bellingham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the size of the room and the amenities in it: microwave, refrigerator, small coffee unit. The staff were wonderful, very friendly and helpful. The one complaint I had was there were no real curtains covering the window, only sheers. So when the sun came up, there was no way to prevent the light from coming in.
2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 3월 31일
Thank you Carol for you great review!:) We are thrilled you enjoyed your stay with us! We cant wait too see you again :)

10/10 - 훌륭해요

Rosalva

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I loved all of it
2024년 3월에 2박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 3월 30일
We are extremely pleased to hear you had a wonderful stay. :)

10/10 - 훌륭해요

Valree

가족 여행
좋아요: 편의 시설/서비스
Check in was easy and quick, got in early, front desk very friendly and helpful, always smiling and a hello how are you every time I came in
2024년 3월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 3월 30일
We are extremely pleased to hear you had a wonderful stay. :)

2/10 - 너무 별로예요

Odilia

Tuve que pedir que me cambiaran a otro cuarto el que me dieron estaba sucio , con desechos de comida de las personas anteriores que estuvieron
2024년 3월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 3월 25일
Lamentamos muchísimo que haya tenido una estancia desagradable con nosotros. Trabajaremos para abordar este problema con el servicio de limpieza.

8/10 - 좋아요

Maria Marna

2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 4월 6일
Thank You Maria for the great review! We highly appreciate your staying with us:)

10/10 - 훌륭해요

Christalene 님, Kenmore

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Kallie:) 님, 2024년 3월 16일
Christalene Thank you for such a great outstanding review :) We hope too see you again in the future :)

10/10 - 훌륭해요

Wadeedah

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The front staff was very patient, friendly and professional. I am a travel nurse and sleep is important because I work night shift. Checking in was effortless. The rooms are quiet even on their busiest days. There is no worries about parking. The property is clean interior and exterior. I would definitely stay here again.
2024년 3월에 4박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 3월 16일
We are glad to hear that you have enjoyed your stay with us. :)

2/10 - 너무 별로예요

kim

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So many drifters. Up and busy at 4 or 5 am. Elevator so slow, Obvious non travelers with Huge multi dogs. At one of my rides in elevator, door opens and I was met by 2 pit bulls, on a leash but owner unable to control the power of them. Owner yelled don’t look at them, they will lunge at you. What if I was a small child. Pool was full of kids screaming and yelling all day and night. As you walk into lobby the smell of bleach will knock you over. In the morning there were no coffee supplies including cups the morning front desk person said, night shift didn’t restock and no keys available. No bedding available for pull out couch. Never again would I stay there. So many horrid smells everywhere. This place needs a Bulldozer. Either you have the hotel for just Homeless or just travelers. Parking lot a obvious great place to sell most anything. There was a loud commotion in parking lot at 2 am, husband had to go down and make sure our car was as unharmed.
2024년 3월에 1박 숙박함
답변 제공: Salem Shilo Inn 님, 2024년 3월 14일
Thank You for your feedback. We will look into these.

8/10 - 좋아요

Dena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 3월 11일
Dena Thank You so much for your great review:) We are delighted to hear you had a wonderful stay here at the Salem Shilo Inn

4/10 - 별로예요

Jesse

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not stay here again. Dirty and poorly maintained.
2024년 3월에 2박 숙박함
답변 제공: Kallie 님, 2024년 3월 9일
Jesse i'm sorry you didn't enjoy your stay with us. We hope that you'll give us another chance to change your mind about us:)

10/10 - 훌륭해요

Lyssa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was super friendly and helpful and it was an easy check in and out process
2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 3월 9일
Lyssa we are so happy to hear you had an outstanding stay! We enjoyed your stay tremendously! we cant wait too see you next time:)

2/10 - 너무 별로예요

Enríque Samuel

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like the fact that when we walked into the room. It's more like disgusting fart and also no fan. Or lights working bathroom. But we were so tired for the travel That we went to sleep and I Files are complaint once we left
2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 3월 9일
I'm sorry you had a bad stay Enrique. We want to always ensure guest satisfaction, sorry that you feel we didn't meet that standard. We hope you will come back and give us another chance:)

10/10 - 훌륭해요

William 님, Forest Grove

출장 여행
좋아요: 편의 시설/서비스
Front desk was efficient and helpful.
2024년 3월에 1박 숙박함
답변 제공: Kallie 님, 2024년 3월 2일
Hi William we are so happy that you had an outstanding stay! We cant wait to see you next time!:)

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스
The elevator is extremely slow and scary. It finally opens just when you think you are stuck in there
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 26일
Steven, we appreciate your amazing review! We know that the elevator needs updating and have plans to do this in the near future :) We look forward to seeing you next time!

10/10 - 훌륭해요

Jennifer

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and more than willing to help. Rooms were very clean and spacious.
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 26일
Jennifer, we are so glad to hear your stay was awesome! We look forward too seeing you again next time! :)

4/10 - 별로예요

John Barnett

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at this property several years ago and it has really been run down since then. I remember when Shilo Inn properties were always nice reasonable properties. This one however was noisy, the halls smelled, and the overall appearance of the property was poor.
2024년 2월에 2박 숙박함
답변 제공: Kallie 님, 2024년 2월 26일
Im sorry, we didn't meet your expectations. We strive to always provide excellent guest service! We hope you will come back and give us another chance!:)

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had everything I needed - close to freeway, dining and close to job-site. I will definitely use Expedia and Shilo Inns again.
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 21일
Wow Michael what a great review! we are ecstatic that you enjoyed your stay with us we can't wait to welcome you back next time!

2/10 - 너무 별로예요

Wade

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The fact that I told them we didn't want room service and they went in my room took my stuff out stole a roast beef sandwich and also stole other stuff
2024년 2월에 2박 숙박함
답변 제공: Kallie 님, 2024년 2월 21일
Sorry for such a hard stay wade! We hoped comping you the extra night would have helped offset the confusion that happened.

6/10 - 괜찮아요

Selena 님, Bend

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
When checking into the hotel we were told that we had to pay $100 security deposit after we had already paid for our hotel room via the website. Keep that in mind next time you rent a room from Shilo it is a $100 security deposit that they need just in case you damage the property and you have to pay it when you arrive that was very unexpected!! staff didn't fully explain any directions on how to get to our room. We had to Guess where to go. the front receptionist when arriving was short and rude with us. For my first time visiting it was not a good experience at all.
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 21일
Yes Selena we charge a 100 security deposit no matter who you book through. i will look into making this more clear on 3rd party websites. Thank you for your feedback.

8/10 - 좋아요

Madelyn

좋아요: 청결 상태
Clean but dated
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 21일
Madelyn We are glad you had a wonderful stay in our rooms! We hope to see you again next time:)

10/10 - 훌륭해요

Angela 님, West Yellowstone

좋아요: 청결 상태, 직원 및 서비스
The room was clean & staff very friendly! For the price a very fair deal! Big complaint is that the elevator is extremely slow!
2024년 2월에 2박 숙박함
답변 제공: Dawn 님, 2024년 2월 19일
Thank you for the great review and we are working on updating the elevator

8/10 - 좋아요

Diana

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
Easy parking
2024년 2월에 1박 숙박함
답변 제공: Dawn 님, 2024년 2월 19일
Thank you for the review and we hope to welcome you back again soon.

2/10 - 너무 별로예요

William

가족 여행
They came into my room while I was getting lunch with my family, I came back to my room with my door all the way open and all of my stuff missing, when I confronted staff about it they said we thought you checked out, we booked for 3 days. No one had a real reason why but all they said was thank god nothing expensive was missing… they comped me a night stay but we have to take all our belongings with us when we go anywhere.
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 18일
Im extremely sorry for the mix up! We have some new people helping out on front desk and it looks like a miscommunication happened. I assure you your belongings are safe and we hope to change your mind and show why we specialize in guest service:)

4/10 - 별로예요

Ei-Shah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Could have been a way better experience
2024년 2월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 18일
Sorry Erickson, i know we were out of a few things while you stayed with us. i hope that you will come back and give us another chance:)

4/10 - 별로예요

Kyla

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
It’s not like I’m the pictures at all it’s definitely a little run down. The beds were awful my back and neck hurt so bad so much so it would’ve been more comfortable sleeping on the floor. I could feel the springs and everything. Sadly the room smelled a little of smoke as well. The staff were nice and the room overall wasn’t bad but the beds are just not great.
2024년 2월에 1박 숙박함
답변 제공: Dawn 님, 2024년 2월 16일
Thank you for the feedback and we will look into replacing the mattress in that room. Please feel free to contact the manager.

10/10 - 훌륭해요

Miguel

2024년 2월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 21일
Thank you for such a great review!

10/10 - 훌륭해요

Lina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I reserved this place for my brother coming out the hospital in recovery and they were very patient with him and I appreciate the kind things he said about the people that work there. Thank you
2024년 2월에 3박 숙박함
답변 제공: Kallie 님, 2024년 2월 10일
Lina we hope to welcome you back again soon. It was a pleasure assisting you in this time of need.

4/10 - 별로예요

kathy 님, tacoma

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
There were a lot of homeless in area, it was old & kinda run down. There were 3 of us & they left 1 towel, 2 hand towels & 3 wash clothes. Also now bath mat. Had a King & a pull out sofa with 4 pillows that were not comfortable. Not the worst experience but definitely wish we had stayed elsewhere.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 2월 3일
Kathy sorry to hear we didn't meet you're expectations we do want too always try and be overly prepared, It does look like why you were staying were extremely busy. We apologize for any inconvenience this may have caused you and your family.

6/10 - 괜찮아요

Shantel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing is open as far as amenities. The pool is open but it is surrounded by construction and is not what we expected. Staff was incredibly helpful and friendly.
2024년 1월에 1박 숙박함
답변 제공: Dawn 님, 2024년 1월 29일
Thank you for the review and will share the kind words with the staff. We will be improving the pool area soon with renovations.

2/10 - 너무 별로예요

Katelyn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not recommend!! This old run down hotel was dirty, has an elevator that barely works and the stairs can only be accessed if an employee has time to let you in which they get very annoyed about. We had 1 towel to share between 5 of us bc they said they had no cleans ones left. Pool was disgusting, beds are hard, and service was horrible. Do not stay here!!!
답변 제공: Dawn 님, 2024년 1월 29일
On behalf of the hotel we want to apologize about your experience and encourage you to reach out the hotel manager. As we want to make this right.

8/10 - 좋아요

Esther

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very welcoming. We felt safe and secure. The accommodations were comfortable and relaxing. We will be visiting this location when were are in the area and need a place to stay.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 29일
Thank you Esther for such a great review! we are so glad you enjoyed your stay:) we cant wait too see you next time!:)

2/10 - 너무 별로예요

Tessa 님, Port Orchard

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First, the room was advertised as one king and one full size bed and a junior suite. The room had a king size and pull out sofa bed. Which when pulled out was stained, had objects in the bed, no blankets or sheets were provided but the yellow pee stains were the worst. The mini fridge had food in it. There were burn marks on all the tables and sticky gum like stains on the floor. The shower was gross and rusted. The elevator had a line to use and the stairway was locked. They only had one employee who upon my arrival, cussed when i asked to check in. When i complained about my room said she authorize a refund. Apparently, she wasn't authorized to do so and i was denied. I trusted the Shilo name but i have better rooms at a motel 6. Never again will i stay at a Shilo and strongly suggest no one ever stays here unless you done plan on staying the whole night.
2024년 1월에 2박 숙박함
답변 제공: Kallie 님, 2024년 2월 1일
HI, Tessa I'm sorry about the confusion with that front desk agent, I apology about the mix up. Unfortunately due to how you booked the room, it was a nonrefundable room. All junior suites are king size beds with a full size pull out couch. I do apology about your room not being as clean as the Shilo Inn standards are! The room you were staying in was unfortunately one that has not been updated yet. We do our best to make sure each guest feels as welcome as they do at home and are sincerely sorry you did not enjoy your stay. We will definitely take your concerns and apply on what to do better in the future! We hope you too welcome you back again soon:)

6/10 - 괜찮아요

Jodi 님, Salem

별로예요: 숙박 시설 상태 및 시설
Room was large but condition of building was terrible considering the place has been under construction for almost a year. Front desk staff was good. But rooms were in dire need of help. Room that sleeps 4 but stocked for 1 person, needed to ask for many items. No breakfast only coffee, for coffee creamer you must wait at desk and request cream. We were advised for safety to park farther back. No stairs to lobby, must use scary elevator. Glad we stayed just 1 night, for the price you get what you pay for.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 29일
Hi Jodi, I appreciate your valuable feedback, We hear your concerns and will definitely implementing some changes going forward. We hope to welcome you back again next time:)

4/10 - 별로예요

KEVIN

Elevator was not usable. Many had to be led to exterior stars by mgr key. Fridge was broken so dinner went bad.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 29일
Hi Kevin, I appreciate your valuable feedback, We are working out the best way to allow more convenient access & keep are guest secure. We hope to welcome you back again next time:)

8/10 - 좋아요

Kiela

2024년 1월에 1박 숙박함
답변 제공: Dawn 님, 2024년 3월 21일
Thank you for the review and we hope to see you again soon.

6/10 - 괜찮아요

Susan

가족 여행
The room was clean enough but found an old gum wrapper on the floor at the foot of the bed. Terribly slow elevator and no stairs they provide access to the rooms
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 29일
Hi Susan, I appreciate your valuable feedback, We are trying to work out the best way to keep are guest secure while all so allowing them more convenient access

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 29일
Hi Stephanie we highly appreciate your outstanding review! We look forward to seeing you again next time. :)

10/10 - 훌륭해요

Sylvia 님, castaic

2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 25일
Sylvia, Thank you for your great review! We hope to see again next time!:)

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shilo Inn Suites, Salem
Quiet, comfortable room. We are from out of town and the staff was helpful navigating us around the area finding things to do.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 22일
Thank you jane for such a good review! We are happy to hear that you enjoyed why Guest Service is our specialty here at the Shilo:)

10/10 - 훌륭해요

Rochelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were clean and staff was very friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 15일
Rochelle we are so happy you enjoyed your stay! we hope we will see again next time:)

8/10 - 좋아요

Robert

2024년 1월에 1박 숙박함
답변 제공: Kallie 님, 2024년 1월 15일
Thanks for your good review Robert we look forward to seeing you again:)