외관

홈우드 스위츠 바이 힐튼 솔트 레이크 시티-다운타운 여행 후기

3 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 685개" "
평점 8 - 좋아요. 1003개 이용 후기 중 176개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 71개" "
평점 4 - 별로예요. 1003개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 33개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

4/10 - 별로예요

Taek Jong

2023년 6월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 6월 18일
We appreciate the feedback, Taek.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Garam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 4박 숙박함

8/10 - 좋아요

chansik

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족여행에 적합
깨끗하고 친절함. 솔트레이크시티에서 숙박할 일이 있으면 다시 방문하고 싶은 곳
2020년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 최고
솔트레이크시티 가족여행에 적합한 최고의 호텔. 깨끗하고 친절함.
2020년 6월에 1박 숙박함

10/10 - 훌륭해요

Jungsoo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 6월에 1박 숙박함

10/10 - 훌륭해요

JINHYEOK

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔
수영장도 있고 방도 깨끗하고 간단하게 요리도 할 수 있어서 좋아요.
2020년 6월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고예요
숙소가 새로 지어 깨끗하고 주차장도 지하에 있어 편리하고 보안이 좋았어요. 아침도 과일이 다양하게 있고 맛도 좋았습니다. 또 묵고 싶은 숙소예요.
2019년 6월에 1박 숙박함

4/10 - 별로예요

Jason

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My TV wouldnt change channels and the toilet ran incessantly unless I opened the back and closed the valve myself. If that wasnt bad enough, when i returned to my room the 2nd night my room had not been serviced - bed a mess, dirty towels where i left them, trash not taken out. Very disappointed
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 5일
Peggy, thank you for your stellar rating of Homewood Suites by Hilton Salt Lake City-Downtown. We're glad to know that your stay with us pleased you. We aim to consistently provide a great experience for guests like you. Looking forward to your next visit!

10/10 - 훌륭해요

Sophie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice facilities. Excellent breakfast.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Sophie, thank you for sharing your delightful experience at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled to hear you enjoyed our excellent amenities and exceptional breakfast. We eagerly anticipate your next visit!

10/10 - 훌륭해요

Steve

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 15일
Steve, we're ecstatic you had a 5-star experience at Homewood Suites by Hilton Salt Lake City-Downtown. We truly appreciate your business and we're looking forward to welcoming you back on your next trip. Safe travels until then.

10/10 - 훌륭해요

Ceferina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Ceferina, it's wonderful to hear that your experience at Homewood Suites by Hilton Salt Lake City-Downtown met your expectations. We value your feedback and hope to see you once again for another satisfying stay in the future.

10/10 - 훌륭해요

Catalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Catalina, it's wonderful to hear that you had a great experience at Homewood Suites by Hilton Salt Lake City-Downtown. We appreciate your high rating and look forward to your next stay with us. Thank you!

10/10 - 훌륭해요

Russell

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was nice and the gym was good. The breakfast was good. The area downtown wasn’t great. We had 3 towels in a room booked for 6 people.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Russell, thank you for sharing your experience at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled to hear you enjoyed our amenities, including the gym and breakfast. In regards to the towels and location, your comments are valuable and we appreciate your feedback. We aim to ensure sufficient amenities for all our guests and will certainly keep your insights in mind. Look forward to welcoming your group back in the future.

4/10 - 별로예요

George

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
They never cleaned the rooms despite asking several times
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
George, it's unfortunate to hear about your less than satisfying experience with room services. Your experience is not reflective of the high standard we aim for and we appreciate you bringing this to our attention. Our team members work diligently to ensure all guests have an optimal stay, and in this case, it seems we have room for improvement. We would value the opportunity to serve you better in the future.

10/10 - 훌륭해요

Lynn 님, Cheyenne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the fantastic rating, Lynn!It's outstanding you had such a wonderful experience at Homewood Suites by Hilton Salt Lake City-Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 30일
Jennifer, we've noticed your rating and realize you may not have had the experience you hoped for. We value all guest input and encourage you to share specific feedback so we can work on making improvements. We aim to provide positive experiences and your insights would be greatly beneficial.

2/10 - 너무 별로예요

will

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I paid for a 1 bedroom suite and ended up with a studio room.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 24일
Will, we understand your concern about not receiving the specific room type you booked. We aim to ensure all our guests have the best possible match in terms of room preferences. Sometimes demand can lead to misalignments, and for that we sincerely apologize. We urge you to bring such matters to our attention while you're on-site so we can rectify them promptly. Thank you for your feedback and we look forward to an opportunity to serve you better in the future.

10/10 - 훌륭해요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As the closest hotel to the Zepher train station the hotel is in an excellent location. Sadly the area surrounding the hotel is in a poor area of SLC, which thankfully did not detract from the experience.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 15일
Amanda, it's delightful to hear your positive feedback about Homewood Suites by Hilton Salt Lake City-Downtown's convenient location near the Zepher train station. We're glad that despite having some concerns about the area, it did not impact your overall experience. Thank you for taking the time to share your thoughts with us.

6/10 - 괜찮아요

Sara

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It was a average stay
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 12일
Thank you for sharing your feedback, Sara.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 - 훌륭해요

Nicholas

가족 여행
Clean, great staff. Liked the location also.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Nicholas, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown and for your kind words. It's a pleasure to hear you appreciated our cleanliness, considerate team members, and convenient location. We look forward to welcoming you back on your next visit to Salt Lake City.

10/10 - 훌륭해요

TONI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 2월 7일
Toni, it's wonderful to hear you enjoyed your stay at Homewood Suites by Hilton Salt Lake City-Downtown. We appreciate your concise feedback and hope to welcome you back again soon for another delightful experience. Thanks for choosing us!

10/10 - 훌륭해요

Matthew

2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 21일
Thank you for the 5/5 rating, Matthew!It's excellent you enjoyed your time at Homewood Suites by Hilton Salt Lake City-Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice quick stay
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 4일
Thank you for taking the time to leave this wonderful rating, James! We hope to see you again soon at Homewood Suites by Hilton Salt Lake City-Downtown so we can share yet another amazing experience!

10/10 - 훌륭해요

Andy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 29일
Thank you for this excellent rating, Andy!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Homewood Suites by Hilton Salt Lake City-Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 - 훌륭해요

Shannon

Good location and helpful staff.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 27일
Shannon, thank you for your fantastic review. We're thrilled that the convenient location and dedicated team members at Homewood Suites by Hilton Salt Lake City-Downtown enhanced your stay. Your kind words are appreciated and we look forward to hosting you once again in the future.

10/10 - 훌륭해요

Anfeca

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property has walkable options for food, drinks and shopping. The park next door is nice and having the view of the Rio Grande outside our window was a nice view. However it would have been nice to experience a hot tub during the hold weather but the tub looked like it hadn’t been cleaned in a long time and we didn’t make it out to the pool level/patio to enjoy. There was also cops parked consistently through our trip across the street, we found a large homeless camp a street over and believe that’s why the cops are patrolling there 24/7. Breakfast was good and I like that they changed it up both mornings. Good food. Good service. Close and free parking. Overall would stay again.
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Anfeca, it's truly gratifying to hear your positive experiences at Homewood Suites by Hilton Salt Lake City-Downtown, particularly regarding the convenient location and varied breakfast offerings. However, it's noted that you had concerns about the hot tub and vicinity. We want our guests to feel safe and comfortable and we assure you that our team members regularly update maintenance standards. In regards to the area outside the property, rest assured, the local authorities work diligently to ensure safety for all. Your feedback is valuable and appreciated. We're excited to welcome you back in the future.

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel, however if you advertise that you have a hot tub and pool, you should make it explicitly clear that they are closed for the winter. I would have booked a different hotel had I known that.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Mark, we appreciate you taking the time to share your recent experience. It's unfortunate to hear that some aspects did not align with your expectations, particularly concerning the seasonal availability of certain amenities. We do aim to share the status of our amenities clearly and regret the inconvenience this has caused you. We hope in your future travels, whether with us or elsewhere, your accommodations will fully meet your needs.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay.
Overall a good stay. We had problems with the room they gave us, and I was surprised that maintenance was not working and could not fix the problem. They assigned us to another room that was not as nice. The next day, they were able to fix the original room, and they allowed us to move back. We did love the reception time on Wednesday. It was nice to have some good food and drinks in the evening. We likely will come again and stay here, just for this alone. This is a great hotel for the downtown area.
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 23일
Thank you for highlighting your appreciation for our mid-week reception as well as our convenient downtown location. We regret the initial issue with the room allocation but rest assured, such incidents are uncommon. Our team is committed to rectify any issues promptly to ensure a satisfying stay. We're thrilled to hear you're planning on returning and we can't wait to better serve you.

6/10 - 괜찮아요

whitney

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 24일
Whitney, we noticed you recently left a rating after your stay. We value your feedback, and we're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly if you have specific concerns. Your feedback provides an opportunity for us to improve.

2/10 - 너무 별로예요

DOUGLAS

2024년 1월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 21일
We appreciate you taking the time to share your feedback, Douglas.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room. Quiet
2023년 12월에 21박 숙박함
답변 제공: Customer Service 님, 2024년 1월 19일
Jeff, we're thrilled to hear that enjoyed your stay at the Homewood Suites by Hilton Salt Lake City-Downtown, finding your room to be pleasant and the environment peaceful. We appreciate your Expedia review and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Michelle

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 18일
Michelle, it's wonderful to hear that you had a great stay at Homewood Suites by Hilton Salt Lake City-Downtown. Our team prides itself on providing excellent service and your top-notch rating affirms that. We're thrilled to have exceeded your expectations and look forward to your future visits!

6/10 - 괜찮아요

Rafael

2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 17일
Rafael, your feedback is valuable to us even if no specific issues were mentioned. We're eager to ensure each guest has a more satisfying stay. We hope you'd consider choosing our hotel again in the future. We're confident we can provide a better experience.

10/10 - 훌륭해요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rooms are Huge!
Fantastic stay. Location is close to everything! Rooms are huge for downtown area and very comfortable. Breakfast was nice. We will definitely stay here again when we visit Salt Lake City!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Amy, it's delightful to hear about your wonderful stay at Homewood Suites by Hilton Salt Lake City-Downtown. We're thrilled that you appreciated our convenient location, spacious rooms, and comforting breakfast. Knowing that you would choose us again for your next Salt Lake City visit is the highest compliment. We eagerly look forward to welcoming you back. Safe travels!

10/10 - 훌륭해요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing customer service and front desk person !!!
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 15일
Jonathan, thank you for your kind words! At Homewood Suites by Hilton Salt Lake City-Downtown, we're thrilled to know that our top-notch customer service made an impression. We'll pass along your praise to our front desk team. We hope you'll visit us again soon.

10/10 - 훌륭해요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Customer Service 님, 2024년 1월 13일
Daniela, it's wonderful to hear your stay at Homewood Suites by Hilton Salt Lake City-Downtown was satisfactory. We appreciate you choosing us for your travel needs and would be thrilled to welcome you back in the future.

8/10 - 좋아요

darrell

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small issue but not bad.
Great place. We stayed almost a week. There were a few maintenance issues and no one on staff could help. The desk staff tried to make things right but you could tell they were under staffed. We would still come again.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 9일
Darrell, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown for your week-long stay. We're glad to hear you had an overall enjoyable experience. Rest assured, we always aim for smooth operation and comfortable settings. It's heartening that despite any hiccups, you found our reception colleagues' efforts commendable. We're continuously improving and we'd love to host you again for an enhanced experience.

10/10 - 훌륭해요

Reyna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Reyna, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown. It's delightful to know that our efforts to provide an enjoyable experience met your expectations. We truly appreciate your highest rating and look forward to delivering more memorable stays in the future.

8/10 - 좋아요

Amanda

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
The property was convenient, it was right down town. The pool and hot tub are outdoors and closed for the winter months which we didn't know so we had to go down to the sister hotel for a pool. The breakfast was good but was constantly running out and they had a hard time keeping up with restocking it in the mornings. No gluten Free specific options were available. The rooms were clean and very comfortable. The walls are a bit thin so when some dogs started barking it was very audible. The staff were very helpful ans kind. Limited out door parking so the parking garage is $10/night to be there. Overall it was a good stay.
2023년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Amanda, we appreciate your thoughtful feedback. It's delightful to learn you found our location convenient and rooms comfortable at Homewood Suites by Hilton Salt Lake City-Downtown. We aspire to provide an impeccable service; your note about the breakfast running out and need for more diversity in food options will be shared with our team. We also acknowledge your comments regarding the outdoor amenities and parking arrangement. We're glad that our team members extended their friendly help during your stay. Looking forward to welcoming you back for an even better experience.

10/10 - 훌륭해요

Kent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Kent, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown. It's wonderful to know you had a five-star experience with us. We hope to welcome you back again soon!

10/10 - 훌륭해요

Maricel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything you have travel like you brings your entire home for having everything you need, with of course the full breakfast buffet
2023년 12월에 10박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
Maricel, it's splendid to hear that your stay at Homewood Suites by Hilton Salt Lake City-Downtown felt like a home away from home. Our aim is to provide all necessary amenities to our guests for a comfortable stay. It's also great to know that you enjoyed our comprehensive breakfast buffet. We hope to welcome you back soon!

2/10 - 너무 별로예요

Julio 님, San Diego

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I suggest they replace the manager, who ever she is. We stayed there for 12 nights, our room was never cleaned. I suggest they go and stay at same hotel in Liberty Station in San Diego CA. So they can see how we expect it to be, starting from the breakfast, terrible at this place. I needed a bottle wine opener, I had to go down stairs, so then I was told, you need to bring your bottle and open it here, so I had to go back to my room come back WITH MY bottle to open the bottle down stairs!, Yes! "you can't borrow the opener, is the only one in the hotel" Kitchen accessories all limited and in pour condition, of course, NO WINE GLASSES. I requested another room in an upper level as our windows look at a very depressed side, I mentioned we had a large stay, "no nothing available, ask tomorrow, same answer the next day, till finally we were moved only one story up, so that was our only cleanning we had. People at front desk NOT accommodating at all! May be because they can see we paid a low rate true EXPEDIA??? Some times I get that impression, mistreated with the comment "well you rented true a third party nothing we can do" House keepers all very nice prompt to facilitate any help and needs from their carts. Back to the breakfast we only had it few times that we had to leave early, so we were forced to heat it, it's terrible. I think this is teh first review I made this long and so negative, sorry.
2023년 12월에 13박 숙박함

8/10 - 좋아요

William Arthur Anthony

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
When we tried to contact the front desk we were put on hold for a very long time. Our TV stations were also majority in Spanish.
2023년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 1월 13일
William, thank you for choosing Homewood Suites by Hilton Salt Lake City-Downtown for your stay and taking time to share your feedback. We regret learning about any wait times regarding our front desk and recognize your concerns about the TV channels. Please note that we continuously strive to enhance our guest experience and these matters will certainly be taken into account. We look forward to having you back with us for a more seamless stay next time.

10/10 - 훌륭해요

Heather

2023년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 1월 22일
Thanks for the perfect rating, Heather!We're pleased to hear that you have fully enjoyed your stay at Homewood Suites by Hilton Salt Lake City-Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family Staycation
Josh and Vanessa were very helpful at the front desk and we had a wonderful stay. Having the underground parking was nice, even if there is a $10 night charge. Breakfast had good options, but was the same everyday. Rooms were spacious and our family enjoyed soending a few days with this being our home base. Convenient to downtown and the Gateway is a short walk away. Pool and Hot Tub were closed during our stay. Overall a nice place and would stay there again.
2023년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 1월 4일
Thank you for sharing your positive experience at Homewood Suites by Hilton Salt Lake City-Downtown. It sounds like Josh and Vanessa were able to assist you effectively, and it's great that you found the accommodations spacious and the location convenient. We're glad that the underground parking proved to be a beneficial addition to your stay, despite the additional cost. We understand repetitive breakfast options may not be ideal, and certainly appreciate the feedback. Similarly, we regret the pool and hot tub being unavailable during your stay. We're truly delighted to hear your family is considering a return visit. Thank you once again.