숙박 시설 정면
예약 가능 여부 확인

하얏트 플레이스 솔트 레이크 시티/다운타운/더 게이트웨이 여행 후기

3 out of 5
하얏트 플레이스 솔트 레이크 시티/다운타운/더 게이트웨이
55 N 400 West St, Salt Lake City, UT

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1013개 이용 후기 중 668개" "
평점 8 - 좋아요. 1013개 이용 후기 중 210개" "
평점 6 - 괜찮아요. 1013개 이용 후기 중 78개" "
평점 4 - 별로예요. 1013개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1013개 이용 후기 중 21개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

WooKeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 1월 29일
Thanks for the wonderful Review.Sincerely Brandon

10/10 - 훌륭해요

Joseph

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
room space is big and very clean. and the location is very good
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 27일
Hi Joseph,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

6/10 - 괜찮아요

Shon

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was very nice, and very quiet. Breakfast was good. But, the beds were hard and in the morning after sleeping discovered a blood stain on the sheets, gross thinking that the sheets were not washed.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 27일
Hi Shon,I am truly sorry about the sheet. I promise you ALL our linen is pulled at check out and washed. Periodically stains are not caught by our staff. Thanks for your feedback.Sincerely Brandon

10/10 - 훌륭해요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a good place in downtown
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 27일
Hi Rudy,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 27일
Hi Lynn,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

4/10 - 별로예요

Mayker

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was not clean and no new towels tell I call the front office to ask why my room was not cleaned that day. Was told that room was only clean at the 3rd day. What kind of hotel only service room on the 3rd day. I was not told that when I checked in. My room was next to a Main Street and there was to much noise. Would not recommend to anyone going to salt lake.
2024년 5월에 3박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 22일
Hi Mayker,My sincerest apologies regarding housekeeping and more importation my staff not notifying you. We provide daily service to all our guest. Hyatt Place policy is to do a light touch up after the second night. IE third day. However as I stated all we need is a request and we can service the room at any point during your stay. I truly appreciate your feedback. This will help our team improve. . Sincererely Brandon

2/10 - 너무 별로예요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Expedia pricing sucked. I reserved room in October when prices were $50 plus taxes higher. When I arrived at the hotel I discovered the walk-in rate was $50 lower. I did not know I had to put in for a lower rate the night before with Expedia. I could not get my deserved refund from the hotel because I went through Expedia. The hotel’s policy is to price match. Lesson learned. Get your hotel reservation directly with the hotel, not Expedia or Travelocity. The hotel provides better customer service. I will not go thru Expedia again. I do have options and I will use them.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 22일
Hi Allan,If your travels bring you back to Sale Lake, please don't hesitate to reach out to me directly. I promise I will always rate match.Sincerely Brandon

6/10 - 괜찮아요

Brittanie

가족 여행
별로예요: 숙박 시설 상태 및 시설
Room furniture was in poor condition. There was construction in the lobby. It was so noisy from the trax systems, very load in our room.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 20일
Hi Brittanie,Sorry about the construction and street noise. Being downtown we do have some light rail and car noise. Thanks for the feedback.Sincerely Brandon

8/10 - 좋아요

Kelly Ann

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t know the hotel was under renovation. I had booked here when my prior booking advised that they were under renovation. It would have been nice to have been alerted prior to arrival, especially given the rate we paid. No body lotion provided. Construction team should start work after the breakfast time so customers can relax during their meal.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 20일
Hi Kelly Ann,My apologies regarding the construction. You are correct we should have started after breakfast. I hope you can come back once everything is completed.

10/10 - 훌륭해요

Eduardo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We like the hotel a lot
2024년 2월에 3박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 21일
Hi Eduardo,Thank you for the wonderful review. I am so glad you enjoyed your stay.Sincerely, Brandon

8/10 - 좋아요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스
Nice and central location. Easy to get to from the highway. Only problem was they were doing renovations to the check in area and the bar area was closed
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 20일
Hi Jacqueline,Thanks for the detailed review. I hope your travel's bring you back to our hotels once construction has been completed.

8/10 - 좋아요

Jennifer 님, Somerville

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 18일
Thanks for the kind review.

10/10 - 훌륭해요

Victoria

2024년 5월에 4박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 15일
Hi Victoria,Thanks for the wonderful review. We are so glad you enjoyed your stay.Sincererely Brandon

6/10 - 괜찮아요

Niki

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
Very outdated rooms
2024년 5월에 3박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 12일
Hi Niki,Thanks for the review. As you know we are in the process of a remodel, once the lobby is completed we will transition into our rooms.Sincererely Brandon

10/10 - 훌륭해요

Changming

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Like it. Will stay in Hyatt Place again.
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 12일
Hi Changming,Thanks for the kind words and a great review. Looking forward to seeing you in the future.Sincererely Brandon

6/10 - 괜찮아요

Elin

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
The room was slightly dated and there was a construction going on in the lobby. I also found it surprising they don't clean the room/make the beds daily.
2024년 5월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 11일
Hi Elin,Sorry that no one told you about our cleaning. We do offer daily service, so sorry we did not inform you.Sincererely Brandon

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great management, friendly
2024년 5월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 11일
Hi Amy,Thanks for the kind words about our team. I hope your travels bring you back to Salt Lake soon.SIncererely Brandon

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스
nice
2024년 4월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 12일
Hi Juan,Thanks for the feedback. I truly appreciate the nice comment. Safe Travels.

2/10 - 너무 별로예요

Tom

출장 여행
좋아요: 직원 및 서비스
UNBELIEVABLY NOISY. DON'T STAY IN ROOM 601 - YOU WON'T SLEEP.
2024년 5월에 1박 숙박함
답변 제공: Brandon 님, 2024년 5월 10일
Hi Tom,Truly sorry you stay was not up to standards. My sincerest apologies,

8/10 - 좋아요

wava

Construction in lobby was going in but staff very accommodating! Nice breakfast! Was sad that the hot tub was yellow tagged out of order! And out side!
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 9일
Hi Wava,Thanks for the kind words regarding out staff. I am sorry about the hot tub being down. I hope your travels bring you back to Salt Lake and our hotel soon.

8/10 - 좋아요

Benedicte

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The breakfast was GREAT!! Thank you!
2024년 5월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 11일
HI Benedicte,Thanks for the kind words about our breakfast. I hope you can come back soon.Sincererely Brandon

8/10 - 좋아요

Jen chieh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Carlos

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the guy working the front desk was very rude and my room wasn’t ready
2024년 4월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 1일
Hi Carlos,Truly sorry about your interaction at check-in. I will address this with my team and the individual that checked you in.Sincerely Brandon

10/10 - 훌륭해요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location and the staff is friendly and very helpful.
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 30일
Hi Teresa,Thanks for the wonderful review. I am so glad you enjoyed your stay. I will make sure to pass on your kind words to our staff. I hope your travels will bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
One of the best your money worth
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 30일
Hi Jose,Thanks for the wonderful review. I hope you have a wonderful spring.Sincerely Brandon

8/10 - 좋아요

Marco A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Que no funcionaba la piscina
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 30일
Hi Marco,Thanks for the kind review. I hope your travels bring you back soon.Sincerely Brandon

4/10 - 별로예요

Chris

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 30일
Hi Chris,My apologies your stay was not up to our standards.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was AMAZING! Hotel was excellent and clean even though aome construction was going on.
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 29일
Hi William,Thanks for the kind words regarding our staff. I am so glad you enjoyed your stay. I hope you can come back sooner than later.Sincerely, Brandon

10/10 - 훌륭해요

inna

2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen 님, 2024년 4월 29일
Hi Inna,Thanks for the 5 of 5 review. I am so glad you enjoyed your stay with us. I hope your travels bring your back sooner than later. Sincerely, Brandon

10/10 - 훌륭해요

Trudy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was a place to eat on the very next block. Called Gateway. A building wth several restaurants in
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 28일
Hi Trudy,Thanks for the wonderful review. We appreciate your feedback. I hope your travels bring you back to Salt Lake and our hotel soon.Sincererely Brandon

4/10 - 별로예요

Sacha

별로예요: 숙박 시설 상태 및 시설
No idea the property was under major construction and the air in the room didn’t work. Overall disappointed and wished I would have booked somewhere else.
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 27일
Hi Sacha, My apologies for the construction. It is listed on our website. I wish your stay was much better. I truly appreciate your feedback and wish you stay was more enjoyable.Sincerely Brandon

4/10 - 별로예요

C M

2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 5월 15일
Hi CM, Sorry your stay was not up to par.Sincererely Brandon

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is our "home away from home" when visiting Salt Lake to see our specialist at Primary Children's hospital. Hotel is within walking distance to many restaurants, malls and the famous "Temple Square."
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 25일
Hi Jennifer,Thank you for the kind words about our hotel. We are so grateful you and your family continue to stay with us. We are all looking forward to your next visit.Sincerely, Brandon

8/10 - 좋아요

Jerika

좋아요: 청결 상태, 직원 및 서비스
This hotel is very conveniently located. Only complaint is the toilet wouldn’t stop running, but I would still stay here again.
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 21일
Hi Jerika,Thanks for the kind review. I will make sure we address the toilet with our staff and make sure we correct the issues.Sincerely, Brandon

6/10 - 괜찮아요

Silvia 님, sulphur

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 18일
Hi Silvia,Thanks for your review. Please let me know what our team can do to make your stay better.Thanks,Brandon

10/10 - 훌륭해요

Liwen 님, Morgan Hill

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Wish they have better noise control. I stay in 5th floor and I can hear all the noise from the street .
2024년 4월에 3박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 9일
Hi Liwen,Thanks for your feedback. I appreciate it, when you stay with us next time please ask the front desk to place you on the backside of the hotel. Thanks Brandon

10/10 - 훌륭해요

Ravi 님, Pune

2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 25일
Hi Ravi,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

10/10 - 훌륭해요

Joshua James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful
2024년 4월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 3일
Hi Joshua,Thanks for the wonderful review. I am so glad you enjoyed your stay. Sincerely Brandon

10/10 - 훌륭해요

BRADY

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms. Good stay. Right downtown.
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 1일
Hi Brady,Thanks for taking the time to leave a wonderful review. I hope your travels bring you back to Salt Lake soon.Sincerely Brandon

10/10 - 훌륭해요

Kelly

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was perfect. We were in town for a couple nights to watch the Utah Jazz. It was perfect. The breakfast was really good. And complimentary tea was clutch.
2024년 3월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 31일
Hi Kelly,Thanks for taking the time to leave a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Salt Lake and our hotel soon.Sincerely Brandon

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved how close to the Delta Center it was.
2024년 3월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 28일
Hi Willam,Thanks for the wonderful review. We love our location to so many venues. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay at. Thanks
2024년 1월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 26일
Hi Javier,Thanks for taking the time to give our hotel a wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back to Sale Lake and the Hyatt Place.Sincerely Brandon

10/10 - 훌륭해요

Lynn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect hotel for our visit with family in SLC
2024년 3월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 25일
Hi Lynn,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

10/10 - 훌륭해요

Shelley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 25일
Hi Shelley,Thanks for a wonderful review. I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our Hotel soon.Sincerely Brandon

6/10 - 괜찮아요

Ashley

출장 여행
좋아요: 청결 상태
Housekeepers were about the only friendly staff here with the exception of one front desk attendant. Everyone seemed inconvienced for simple things like needing to check in to your room. Also, if you’re choosing this location because it has an onsite bar and restaurant - choose a different hotel. The “restaurant” is a bar top connected to the check-in desk and options are pretty limited for food and drinks. While they have plenty of liquor options, they do not have a true bartender that is knowledgeable about mixing, I asked for a Margarita and the attendant did not know how to make one. There are nearby restaurants, but the nearby area is under a lot of construction and it’s not super easy to navigate. Also, the closest restaurant that actually looked decent within walking distance does not open until 5 PM daily. The housekeepers were extremely friendly, and the property did appear well taken care of, albeit very old and outdated.
2024년 3월에 2박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 21일
HI Ashley,Thanks for the wonderful detail in your review, your feedback is welcomed and will only help our staff improve. I hope you have a wonderful day.Sincerely Brandon

10/10 - 훌륭해요

Brian

2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 4월 8일
Hi Brian,Thanks for the wonderful review. I am so glad you enjoyed your stay.Sincererely Brandon

8/10 - 좋아요

Trevin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice room, great breakfast. We didn’t use the hot tub or pool so I have no opinion on that. The lobby was kind of small and loud during the day but other than that, it was great.
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 17일
Hi Trevin,Thanks for taking the time to leave our hotel a kind review. Hopefully next time the weather will be a little nicer so you can take advantage of our pool and hot tub.Sincererely Brandon

10/10 - 훌륭해요

Toni 님, riverdale

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was smooth. Front desk gal was nice
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 17일
Hi Toni,Thanks for the wonderful review. I am so glad you enjoyed your stay. I hope your travels will bring you back sooner than later...

10/10 - 훌륭해요

Marissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What made my stay was how fantastic the customer service was from everyone I interacted with. the front desk staff went out of their way to make sure everyone had a great and comfortable stay. Not only was there complimentary breakfast, but it was tasty and fresh! I’d recommend this hotel to anyone staying in the area.
2024년 3월에 4박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 17일
Hi Marissa,Thank you for a wonderful review. I truly appreciate the kind words regarding our staff. We strive to provide excellent customer service, its wonderful when our guest recognize it... I hope your travels will bring you back to Salt Lake and our hotel sooner than later.Sincerely Brandon

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was great 😊
2024년 3월에 1박 숙박함
답변 제공: Brandon Hansen, General Manager 님, 2024년 3월 11일
Hi Susan,thanks for the wonderful review, I am so glad you enjoyed your stay. I hope your travels bring you back to Salt Lake and our hotel.Sincerely Brandon