Dear Shayne, Thank You for choosing us. We apologize for any discomfort caused by the neighborhood activity. The safety and well-being of our guests are paramount, and we take these concerns seriously. We work closely with local authorities to ensure the security of our premises and guests. Please rest assured that we are continuously striving to create a safe and welcoming environment. We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel Management

Dear Jessie, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel in this area.Sincerely,Hotel Management

Dear Zoir, We are delighted to read the review of your stay at Extended Stay America. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Sincerely,Hotel Management

Dear Miriam, Thank you for your recent review of your stay at our hotel. We apologize for the conditions you encountered during your stay. Our aim is to provide a clean and comfortable environment for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable, and we take it seriously. We will address cleanliness and odor concerns to ensure a more pleasant experience for all guests. We value your insights, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

Dear Anthony, We're sorry to learn about your recent experience. Our goal is to provide a positive stay for all guests, and we regret if we fell short of your expectations. We appreciate your feedback and understand the importance of feeling secure and comfortable during your travels. We hope you will consider giving us another opportunity to serve you better and regain your trust in the future.Sincerely,Hotel Management

Dear Mary, Thank you for being our guest and for taking the time to review your experience. We appreciate your compliment to our hospitable team. However, we apologize for not meeting your expectations regarding the cleanliness of our accommodation. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Gustavo, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when visiting us. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another opportunity to demonstrate the outstanding hospitality that we are known for.Sincerely,Hotel Management

Dear Lianna, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. We have shared your comments with our team for improvement. Also, we appreciate your compliments about our comfortable beds and hot water. We hope to welcome you back to our hotel soon for a much-improved stay.Sincerely,Hotel Management

Dear lisa, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your bed uncomfortable. Our front desk is always available and happy to make you comfortable. Also, we apologize for the issues with the bathtub. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Sara, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. Also, we regret disappointing you with the overall upkeep of your room; we will share your remarks with the team for review and action. We are grateful for your patience and hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Jordan, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. Since we are an extended stay property, we offer housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. We will share your feedback with our front desk staff to ensure we communicate our services and amenities during guest arrivals. Thank you.Sincerely,Hotel Management

Dear Dallas, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Joyce, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

Dear John, Thank you for your review. Please accept our sincerest apologies for any frustrations you encountered with your reservation upon arrival. Your comments are being shared with the appropriate staff members to see what went wrong with your booking and how we could have handled such situations better. We appreciate your business and hope you will give us another opportunity so you can experience our hospitality as you should have during this visit. We look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Mark, Thank you for your kind words! We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. We also understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Your feedback is greatly appreciated and motivates our team to maintain the highest service standards. We hope you choose our hotel at Extended Stay America any time your travels bring you back this way. We hope to see you again soon.Sincerely,Hotel Management

Dear Fabiola, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your feedback is important to us. We're taking steps to provide excellent customer service to all guests. Once again, please accept our apologies, and give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Hiroshi, We appreciate the wonderful review. Thank you for taking the time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. It was our pleasure to host your visit, and we look forward to your return.Sincerely,Hotel Management

Dear Tom, Thank you very much for staying with us and taking the time to provide a review. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management

Dear Nicolette, Thank you for staying with us. We appreciate all good and bad feedback and take your comments seriously. Please accept our apologies for the maintenance and service issues you experienced during your stay. Your review has been shared with the team so we can address these issues appropriately. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Stephanie, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Alex, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please know we never intend to leave our guests with such an impression, and hope you will accept our apologies for failing you. We would like an opportunity to provide you with the exceptional stay you deserve, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Carla, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you on your next visit.Sincerely,Hotel Management

Dear Andy, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure these concerns are not repeated. We further apologize that you were unable to stay with us later when you returned. Although what you encountered is unusual, we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. Sincerely,Hotel Management

Dear Jennifer, Thank you for staying with us and reviewing your experience at Extended Stay America. We admire you for your patience with our hotel undergoing renovation. We are glad you were satisfied with the hospitable service and the kitchen that comes with the amenities. Your satisfaction means a lot to us, and thank you for the feedback. It was a pleasure to host you, and we hope you will have another opportunity to return to us.Sincerely,Hotel Management

Dear Alisha, Thank you for making Extended Stay America your home away from home! We are glad that we could provide you with an outstanding stay again. It is always a pleasure to have you as our guest, and we look forward to your next visit. Thank you again.Sincerely,Hotel Management

Dear Dana, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management