리셉션

베스트 웨스턴 가든 인 여행 후기

2.5 out of 5
베스트 웨스턴 가든 인
11939 I-H 35 N, San Antonio, TX

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 510개" "
평점 8 - 좋아요. 1004개 이용 후기 중 275개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 116개" "
평점 4 - 별로예요. 1004개 이용 후기 중 46개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 57개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Hyongchol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고객 만족이 높고 저렴한 호텔
가격도 저렴하고 객실도 넓고 좋았으나, 욕실이 매우 비좁아서 움직이기 불편하였음.

4/10 - 별로예요

Alford 님, Arlington

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Rooms were ok and clean but the breakfast area had roaches on the bread and muffins area...very disgusting
2024년 4월에 1박 숙박함

8/10 - 좋아요

allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was fine.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Maricruz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall average to good stay.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 20일
Dear Maricruz,Thank you for leaving a review of your recent stay with us. We will continue to strive to make all stays enjoyable. We look forward to seeing you on your next visit. Have a great day!

10/10 - 훌륭해요

Peggy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 24일
Dear Peggy,Thank you for taking the time to leave a review concerning your stay. We are pleased to see that your expectations were met. We look forward to seeing you on your next visit. Have a great day!

8/10 - 좋아요

FERNANDO

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenience for the cost
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 19일
Dear Fernando,Thank you for taking the time to leave a review regarding your stay. We appreciate you staying with us and look forward to seeing you on your next visit. Have a great day!

8/10 - 좋아요

Greg M. 님, visalia

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
When first entering the room had an smell when using plugs for a cpap machine very dusty to dirty behind the nightstand property is around a construction of the new freeway but overall I would stay there again as the staff was great
2024년 4월에 3박 숙박함
답변 제공: Corey G 님, 2024년 4월 19일
Dear Greg,Thank you for taking the time to leave a review regarding your stay. As we strive to make all stays enjoyable, we will use this review as a teaching tool moving forward. We hope to see you again soon. Have a great day!

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is an older propertybut has been remodeled. The room was clean, nothing fancy but a good place for a business stay. It was close to food and convenient.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 18일
Dear James,Thank you for taking the time to leave a review regarding your stay. We strive to make all stays as good as we possibly can, and we are glad to see there were no major issues with your stay. we look forward to seeing you on your next visit to the area. Have a great day!

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was there for only one night. First of all, the GPS shows your hotel on the wrong side of the highway. Not sure this can be fixed. But, I had to call for directions. When I did call, I got Corey. This guy is the best! He helped me in everything I needed to make my short stay as comfortable as possible.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 15일
Dear Mark,Thank you for taking the time to leave a review from your recent stay with us. We are sorry to hear the directions were off, but glad to hear that you were able to get here and enjoy your stay. We look forward to your next visit with us. Have a great day!

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place close to things we wanted to see. The only issue was quite noisy in and around the pool area.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 13일
Dear Greg,Thank you for your feedback concerning your recent stay. We apologize for the issue that was had. We did address that issue, and is not normal for our property. we look forward to seeing you again in the future. Have a great day!

10/10 - 훌륭해요

Shane

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was immaculate and the staff I dealt with were both super helpful and friendly. Great value for money. I will certainly stay there again given the opportunity.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 11일
Dear Shane,Thank you for taking the time to leave feedback concerning your recent stay with us. We are pleased to see that all was well with your stay. We look forward to seeing you again when you are in the area. Have a great day!

2/10 - 너무 별로예요

Patricia

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were fine, breakfast in morning was no more than toast or packaged mini muffins. No continental breakfast as advertised. No milk for kids cereal, smoke alarm went off each time someone made toast. No cream for coffee… it was a total disappointment for those of us who would like to enjoy a piece of fruit or something with some sort of nutritional value. I could keep at it but I won’t. I will not stay here again.
2024년 4월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 10일
Dear Patricia,Thank You for taking the time to leave a review concerning your recent stay with us. We are sorry to hear that all your expectations were not met. We will be using this review as a teaching tool as we continue to strive at making sure all our guests enjoy their stay with us. As it pertains to the breakfast, we apologize that while you were at breakfast, the milk, cream and fruit were not being replenished at a faster rate. We will create a plan to ensure that all items stay stocked, no matter the number of guests we accommodate. We hope you will give us another try when you are in the area again so we can rebuild your faith in what we have to offer. Have a great day!

6/10 - 괜찮아요

Christie Fedilis

좋아요: 직원 및 서비스
the breakfast was not so good. i wish they serve even cream cheese if they dont serve eggs.
2024년 3월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 1일
Dear Christie,Thank you for taking the time to leave a review concerning your stay. We are sorry that we could not meet or even exceed your expectations. We will keep your suggestion in mind as we continue to grow and make sure we meet all guest expectations. We do hope that you still decide to stay with us the next time you stay in the area. Hope you have a great day!

2/10 - 너무 별로예요

Sheshadri

별로예요: 숙박 시설 상태 및 시설
This is an old property. A motel six masquerading as a best western to charge higher prices.
답변 제공: Corey G 님, 2024년 4월 2일
Dear Sheshadri,Thank you for taking the time to leave feedback on your stay. We are sorry to hear that your expectations were not met during your stay. We will continue to attempt to grow and make all the stays here enjoyable, and will definitely keep your feedback in mind while doing so. we hope that you will give us another chance to meet your expectations. Have a great day!

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Corey G 님, 2024년 3월 30일
Dear Fernando,We greatly appreciate your feedback on your stay with us. We are glad to see that your expectations were met, and looking forward to seeing you on your next stay! Have a great day!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking lot was well lit and a wall (or fence) went around the premises. I was able to park close to my room. It felt very safe.
2024년 3월에 1박 숙박함
답변 제공: John C. 님, 2024년 3월 28일
Thank you for your response in regard to your stay, we value your feedback and appreciate your great comments. We hope to see you again when you travel to the San Antonio area.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien!
2024년 3월에 1박 숙박함
답변 제공: Corey G 님, 2024년 3월 26일
Thank you for your feedback. We look forward to seeing you again!

10/10 - 훌륭해요

Jonathan

2024년 3월에 1박 숙박함
답변 제공: Corey G 님, 2024년 4월 13일
Dear Jonathan,Thank you for your feedback concerning your stay. We are pleased to see that all went well with your visit. We look forward to seeing you again in the future. Have a great day!

10/10 - 훌륭해요

LUIS

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniente para personas con discapacidades
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
Dear Luis,We Thank You for your feedback! We are pleased that you enjoyed your stay. We look forward to seeing you on your next trip to the area!

2/10 - 너무 별로예요

Richard

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty and transients on property staff was rude
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 15일
Good Afternoon Estancia,We appreciate your feedback concerning your stay. We are sorry that we did not meet nor exceed your expectations on your recent visit. We will use your feedback as teaching tools to be better for you and all other guests. We hope that you will give us another chance to show you that we can and will meet your expectations. Have a great day!

8/10 - 좋아요

Irene 님, Grand Prairie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
People that were staying there being noisy and fighting.
2024년 3월에 1박 숙박함
답변 제공: John C. 님, 2024년 3월 14일
Thank you Irene for responding in regards to your stay, we value your feedback and appreciate your comments. We apologize for any inconvenience or disturbance during your stay. We will not stand for any violence or problems at the hotel. Please let someone know at the office of any suspicious activity, we have monitored full surveillance of all major entries and walkways, we take action immediately. Your safety is of top priority. Please report anything anytime immediately, we take action. We hope to see you again when you visit the San Antonio area, until then Happy Travels.

2/10 - 너무 별로예요

Larry

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My hotel room had black mold in the shower. I had to tell them it was there. Last night, the bathroom door was stuck and I had to break it down to get out. I let the manager know what happened this morning, so he called the general manager. She refused to speak with me, and then instructed the manager to charge me $150 dollars for the damages. She showed up minutes later and didn't even look at me. She didn't apologize for what happened at all. She treated me like I wasn't there.
2024년 3월에 4박 숙박함
답변 제공: John C. 님, 2024년 3월 14일
Thank you Larry for responding in regards to your stay, we value your feedback and appreciate your stay. Your comments have been forwarded to the appropriate department for review. We apologize for any inconvenience.

8/10 - 좋아요

Suzy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wish the breakfast was a little more substantial for my working husband
2024년 3월에 1박 숙박함
답변 제공: John C. 님, 2024년 3월 10일
Thank you Susy for responding in regard to you stay, we value your feedback and appreciate your notes. Your input has been forwarded to the appropriate department for resolution.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall everything was fine for the price. Breakfast was only bread and cereal. No eggs, bacon or waffle maker in sight.
2024년 2월에 1박 숙박함
답변 제공: John C. 님, 2024년 2월 12일
Thank you John for responding in regards to your stay with us, we appreciate your input and comments. Your information will be forwarded to the appropriate department for resolution. Your comments are always beneficial to us to help us provide you a better experience in the future. We hope to see you again when visiting the San Antonio area.

6/10 - 괜찮아요

Dale

연인과의 여행
별로예요: 편의 시설/서비스
If you are going to stay here, I suggest that you bring your own pillow. The pillows are so flat! Don't bother eating breakfast here, they don't have eggs or bacon.Only muffins and yogurt.
2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 2월 3일
Thank you Dale for responding in regard to your stay, we value your feedback and appreciate your input. Your comments have been forwarded to the appropriate department for rectification.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 28일
Thank you Jose for responding in regards to your stay, we value your feedback and appreciate your stay with us. It was a pleasure having you as our guest and we hope to see you again when you visit the Alamo City again.

10/10 - 훌륭해요

MAURO F

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Habitación de facil acceso
Buen servicio, habitaciones confortables y de fácil acceso, el desayuno es muy, muy básico.
2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 20일
Thank you Mauro for responding in regards to you stay, we value your feedback and appreciate your positive comments. We are currently serving a Continental type of breakfast, we look forward to new changes in 2024 and look forward to see you again when you visit the San Antonio area.

10/10 - 훌륭해요

Marzena

2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 2월 12일
Thank you Marzena for responding in regards to your stay, we value your feedback and appreciate the awesome score that you have provided. We hope to see you again in the near future.

10/10 - 훌륭해요

Mia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ve been coming here for about 2 yrs and it’s always so clean and the staff are very welcoming and helpful with anything :)
2024년 1월에 2박 숙박함
답변 제공: John C. 님, 2024년 1월 20일
Thank you Mia for responding in regard to your stay, we value your patronage and happy to see you as a return guest. We are currently trying out a Continental Style type breakfast and look forward to awesome changes in 2024. We hope to continue to see you time and time again when you visit the Alamo City. See you next time!

10/10 - 훌륭해요

MAURO F

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 13일
Thank you Mauro for responding in regards to your stay. We value your feedback and appreciate the awesome score you gave us. We hope to see you again when you visit the San Antonio area.

10/10 - 훌륭해요

Brian

좋아요: 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 9일
Thanks Brian for staying with us, its always a pleasure to see you, we hope you continue to make our hotel your home away from home when you visit the city.

2/10 - 너무 별로예요

julio

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Recepción bien , habitación sumamente terrible.
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 9일
Thank you Julio for your response regarding your stay with us. Your comments are important to us and we will utilize it to help improve our operation.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked everything about my stay. I stay here every time I am in San Antonio.
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 9일
Thank you Steven, we appreciate your stay with us, we hope to be your home away from home while you visit the city, we are here for you whenever you need us, its always a pleasure to welcome you back!

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
5 stars. If I rated it lower, I would have to suggest how they could improve. In my opinion they did everything as well as it could be done.
2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 9일
Thank you Steven for responding in regard to your stay, we value your input and appreciate your awesome score. We hope to see you again in the near future.

8/10 - 좋아요

Jennifer

2024년 1월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 9일
Thank you Jennifer for responding in regard to your stay, we value your feedback and appreciate your input. We hope to see you again when you visit the San Antonio area.

8/10 - 좋아요

Israel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Descent and quiet.
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 7일
Thank you Israel for responding in regards to your stay, we value your feedback and your comments are truly appreciated, we hope to see you again when you visit San Antonio

10/10 - 훌륭해요

Gerardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 7일
Thank you Gerardo for responding in regards to your stay, we were happy to see that you truly enjoyed your room with us, we look forward to seeing you again in the near future.

10/10 - 훌륭해요

Humberto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
friendly and helpful staff. Great experience.
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 31일
Thank you Humberto for staying with us, we value your feedback and appreciate the awesome review you have provided. We hope to see you again when you travel to the San Antonio area.

10/10 - 훌륭해요

Carl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and comfortable with very friendly staff
Clean and comfortable with very friendly staff.
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 31일
Thank you Carl for responding in regards to your stay, we value your feedback and are happy to see that you truly enjoyed your stay with us, we hope to see you again when you visit the Alamo City.

6/10 - 괜찮아요

David

2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2024년 1월 16일
Thank you David for responding in regards to your stay, we value your input and appreciate your information. We hope to see you again when you travel to the San Antonio area.

6/10 - 괜찮아요

Jose Manuel

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No realizan la limpieza de la habitacion
2023년 12월에 4박 숙박함
답변 제공: John C. 님, 2024년 1월 4일
Thank you Jose Manuel for responding in regards to your stay, we value your feedback and appreciate your comments. We have directed your notes to the appropriate department for resolution.

10/10 - 훌륭해요

Carl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 31일
Thank you Carl for your stay with us, it was a pleasure to have you as our guest, we hope to see you again when you travel to our area.

10/10 - 훌륭해요

Joy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was convenient, and a good value
2023년 12월에 2박 숙박함
답변 제공: John C. 님, 2023년 12월 22일
Thank you Joy for responding in regards to your stay, we value your feedback and appreciate your awesome score that you provided. We will continue to work hard to keep our hotel and the level expected.

10/10 - 훌륭해요

Amy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 15일
Thank you Amy for taking the time to respond in regard to your stay, we value your feedback and appreciate your awesome score. We hope you made some good memories while visiting our city and hope to see you again when you visit the San Antonio area.

10/10 - 훌륭해요

Mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 13일
Thank you Mike for responding in regard to your stay, we value your feedback and hope to see you again when you visit the area.

4/10 - 별로예요

Eduardo Jugo

가족 여행
2023년 11월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 6일
Thank you Eduardo for responding in regard to your stay, your input is important to us in helping us make your future stay an even more greater one.

4/10 - 별로예요

June

2023년 11월에 5박 숙박함
답변 제공: John C. 님, 2023년 12월 6일
Thank you June for responding in regards to your stay, we appreciate your feedback and hope to see you again when you visit our lovely city.

2/10 - 너무 별로예요

Jessica

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was no clean at all and is stink a lot , awful I don’t why the have good reviews
2023년 11월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 4일
Thank you Jessica for responding in regard to your stay, we value your input, it helps us to better our service to you. The information you provided has been directed to the appropriate department for resolution.

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good place
2023년 11월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 4일
Thank you Brian for responding in regards to your stay, we value your feedback and appreciate your stay with us. We hope to see you again when you travel to the San Antonio area.

10/10 - 훌륭해요

FU CHU

2023년 11월에 1박 숙박함
답변 제공: John C. 님, 2023년 12월 15일
Thank you for responding in regards to your stay, we value your feedback and appreciate your awesome score. We hope to see you again when you travel to the San Antonio area again.