숙박 시설 내 편의 시설/서비스

베스트 웨스턴 플러스 아트리움 인 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 871개 이용 후기 중 466개" "
평점 8 - 좋아요. 871개 이용 후기 중 256개" "
평점 6 - 괜찮아요. 871개 이용 후기 중 95개" "
평점 4 - 별로예요. 871개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 871개 이용 후기 중 22개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
아트리움은 기대없이 가면 축복이 되는곳
잠만자고 다른일보기에는 좋습니다 치약과 칫솔은 없지만 전자렌지가 있어 좋았습니다 주변에 월마트와 편의시설을 꽤나좋았습니다 시설은 좀 오래된거 같아보입니다
2018년 2월에 5박 숙박함

10/10 - 훌륭해요

byungjin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 전체가 정돈이 잘 되어있었음

8/10 - 좋아요

Jinha

좋아요: 직원 및 서비스, 객실의 편안함
저렴한 호텔
여행길목에 잠만 자는거라 조식, 주차, Wi-Fi 되는 곳으로 선택했네요. 도심과 거리가 있어 조용했고 주변에 먹을 곳과 맞은편에 HEB가 있어 간단히 장도 볼 수 있어 괜찮았습니다. 단지 오래된 듯한 카펫과 올드스탈 객실에 습기냄새도 있어 그닥 쾌적하진 않았어요

8/10 - 좋아요

Jack

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
walking distance to place to eat
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Jack,We’re glad to hear that you appreciated our hotel’s convenient location within walking distance to eateries. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Joanna

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Old hotel but nicely kept inside. Management was unfriendly. The bathroom/laboratory is too small. This size is only good for 1 person and no more. Room has 2 queen beds but no bathroom space.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Joanna,We appreciate your feedback and are glad to hear that you found our hotel nicely kept. We apologize for any perceived unfriendliness from our management and the inconvenience caused by the size of the bathroom. We will take your comments into consideration as we continually strive to improve our guest experience.Sincerely, Hotel Manager

10/10 - 훌륭해요

kerri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was great
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 21일
Dear Kerri,We’re thrilled to hear that you rated us 5 out of 5 and enjoyed our pool. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Dandy

별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Dandy,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 - 괜찮아요

Mandi

가족 여행
It’s just okay. Staff was fine, property is dated. There was a giant wad of hair in the tub keeping it from draining. The walls are paper thin and we could hear next doors conversations as well as traffic noise.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Mandi,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the dated property, drainage problem, and noise disturbance. We take your comments seriously and will work to address these issues to improve our guests' experience. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Michael,Thank you for your perfect rating and for recognizing our staff! We're thrilled to hear that you had a great experience with them during your stay. Providing excellent service is a priority for us, and we're glad our staff met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Lawrence

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Lawrence,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jo

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Na
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 - 훌륭해요

ShaRonne 님, Pomona

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms and interior design was old but, the property was kept up nicely. Great breakfast menu and options. Quiet property near many restaurants.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear ShaRonne,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed your stay with us and found our property well-maintained despite the older interior design. It's fantastic that you enjoyed our great breakfast menu and options, as well as our quiet location near many restaurants. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Belinda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was good Staff was friendly. Only complaint would be the shower head in our room needed to be cleaned or replaced. Would stay again.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Belinda,Thank you for your review. We're glad to hear that you found our property good and our staff friendly. We apologize for the inconvenience with the shower head in your room. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Such a clean and beautiful atrium pool with seating outside. Pleasantly surprised and loved it, will stay again. Clean room and property, hot breakfast and friendly staff.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 17일
Dear Heather,Thank you for your glowing review! We're thrilled to hear that you enjoyed our clean and beautiful atrium pool, along with the pleasant surroundings and friendly staff. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Jessica

가족 여행
좋아요: 편의 시설/서비스
There were plenty of stores close to the property
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Jessica,Thank you for your perfect rating! We're glad to hear that you found our location convenient, with plenty of stores nearby. We strive to provide our guests with a convenient and comfortable stay, and we're delighted that our location met your needs. We hope to have the pleasure of welcoming you back for another excellent stay in the future! We're here to ensure you have a wonderful experience every time you stay with us!Sincerely, Hotel Manager

10/10 - 훌륭해요

richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 16일
Dear Richard, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 - 훌륭해요

SANDRA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Arby's, Whataburger, Wendy's
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear SANDRA,Thank you for your positive rating and feedback! We're glad to hear that you found our hotel conveniently located near Arby's, Whataburger, and Wendy's. Providing easy access to dining options is important to us, and we're delighted that our location met your needs. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Ryan,I appreciate the five stars you gave me. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

8/10 - 좋아요

Judy

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Judy, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 - 훌륭해요

Badawy

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 14일
Dear Badawy, Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

Jose

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Dear Jose, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Mike

좋아요: 청결 상태
Well kept. Nice stsff
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 3일
Dear Mike,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel well-kept and that our staff was nice. Maintaining a high level of cleanliness and providing friendly service are priorities for us, and we're glad to know we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 - 훌륭해요

Juan Jose Ruiz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena opción por el precio
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 27일
Dear Juan Jose Ruiz,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you found our hotel to be a good option for the price. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Appolonie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only the elevator wasnot working properly, that’s the only problem.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 23일
Dear Appolonie,Thank you for the 5 out of 5 rating! We appreciate your positive feedback. We apologize for the inconvenience with the elevator and assure you that we'll address the issue promptly. Your satisfaction is important to us, and we look forward to welcoming you back for an even smoother experience on your next visit!Sincerely, Hotel Manager

8/10 - 좋아요

Erin

좋아요: 편의 시설/서비스
The elevator needs to be checked out. I was so afraid I’d get stuck I took the stairs. Pool and hot tub were super nice!
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 11일
Dear Erin,Thank you for your positive rating and for highlighting our pool and hot tub. We apologize for the inconvenience caused by the elevator. Your safety is our priority, and we will ensure the elevator is thoroughly inspected. We appreciate your feedback and look forward to serving you better in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
4.5 stars softer is desired
This was a good trip. Always stay here. The best breakfast, friendly Plenty towls . Beds are too firm for us.
2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Susan,Thank you for your positive review and feedback! We're glad to hear that you had a good trip and always chose to stay with us. We appreciate your comments about the breakfast, friendliness, and ample towels. Your feedback regarding the bed firmness is noted, and we'll certainly consider it for future improvements. If there's anything else you'd like to share or if there's anything we can do to make your stays even better, please feel free to let us know. We value your input and look forward to serving you again!Sincerely, Hotel Manager

10/10 - 훌륭해요

Susannah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was beautifully maintained, cleaned and decorated for Christmas. There was a heated indoor pool that my sons enjoyed in a vintage-looking atrium surrounded by tropical plants. The surrounding area gives no clue to how amazing this place is inside.
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Susannah,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the beautifully maintained and decorated property, as well as the heated indoor pool in the vintage-looking atrium. It's always our goal to provide a pleasant and enjoyable experience for our guests, and we're glad we could achieve that during your stay. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Shelby

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Shelby,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 - 훌륭해요

Troy

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Troy,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to welcome you and look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 - 훌륭해요

Marc

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had a clicking noise from the fridge. The hotel is old and little outdated. The staff friendly, room smelled good, bed clean, coffee machine was awesome! The pool and hot tub was a nice addition small and old but nice time. The breakfast was great amazing waffles you make yourself!!! Would stay here again. Paid 155 for the night
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Marc,Thank you for the detailed 5-star review! We appreciate your feedback about the clicking noise from the fridge and the aging aspects of the hotel. We're glad to hear that the staff was friendly, the room smelled good with a clean bed, and you enjoyed the coffee machine. It's wonderful that you had a nice time at the pool and hot tub, and the breakfast with self-made waffles exceeded your expectations. We value your input and look forward to hosting you again. If there's anything specific you enjoyed or any suggestions you have, feel free to share!Sincerely, Hotel Manager

8/10 - 좋아요

Steven

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay again in an interior room.
Overall all a good experience because of the friendly and help full staff and the location. Booked through a third party and was given a room on the outside perimeter where the noise from the highway was disturbing. The carpet was also stained so I notified the staff who said they would take care of it and that I wouldn't be charged. Cleanliness and service was excellent as well as the hot breakfast.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Steven,We're glad to hear that you had an overall good experience, appreciating the friendly and helpful staff as well as the location. We apologize for any inconvenience caused by the noise from the highway and the stained carpet in the exterior room. It's positive to know that the staff addressed your concerns promptly and that you found cleanliness, service, and the hot breakfast to be excellent. We value your feedback and hope that, in the future, we can provide you with an interior room for a more enjoyable stay. Thank you for choosing us, and we look forward to hosting you again!Sincerely, Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Guest,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 - 좋아요

eric

가족 여행
좋아요: 청결 상태
The atrium in the center of the property with a pool, jacuzzi plants, two palms trees and seating was pleasant (the pool was undergoing repairs.) Located near plenty of shopping and dining.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear eric,Thank you for taking the time to share your feedback. We're glad to hear that you found our atrium with the pool, jacuzzi, and plants pleasant, despite the pool undergoing repairs. We appreciate your positive comments about the location being near shopping and dining. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 - 괜찮아요

Sebastien Joseph

연인과의 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was not operational
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Sebastien Joseph,We apologize for the inconvenience of the pool not being operational during your stay. We understand the importance of this amenity, and we're actively working to resolve the issue. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 - 훌륭해요

Ma

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was surprised with the service and the cleaning of the property and the breakfast so far is the best one I have experienced after the pandemic. They have a variety of options. This will definitely my place when I come back to San Antonio.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Ma,Thank you for the perfect 5/5 rating! We're delighted to hear that you were pleasantly surprised by the service, cleanliness, and breakfast options during your stay. It's great to know that we exceeded your expectations, and we appreciate your kind words. We look forward to being your go-to place when you return to San Antonio. Safe travels, and we can't wait to welcome you back!Sincerely,Hotel Manager

10/10 - 훌륭해요

Leopoldo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 5일
Dear Leopoldo,We are incredibly grateful that you took the time to leave us this rating. Our company values put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 4일
Dear Raul,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 - 좋아요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Carol,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

4/10 - 별로예요

Lorri

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Lorri,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 - 훌륭해요

Hector

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
always get great service.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Hector,We appreciate your perfect rating and your loyalty to our service. Providing great service is our top priority, and we're delighted to have earned your trust. We look forward to continuing to serve you, and if you have any specific comments or suggestions, please feel free to share them.Sincerely, Hotel Manager

8/10 - 좋아요

David 님, Krum

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing we did not like was the fact Housekeeping did not read (or chose not to read) the "Privacy Please" sign on our door. We were checked in for 2 nights so the first morning we wanted to sleep in. Housekeeping knocked on our door early, waking us!! She only spoke to me in Spanish so I don't even know what she was saying.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear David,Thank you for your 4 out of 5 rating and for sharing your feedback. We apologize for the inconvenience you experienced with housekeeping not respecting your "Privacy Please" sign. Your feedback is important, and we will address this issue to ensure a more comfortable and respectful experience for our guests. We appreciate your comments, and we hope to provide a better experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angela

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were very comfortable here. The inside pool and spa were well kept. Even the small touches like the music playing softly in the hall to the fruit parfait bar at breakfast made our stay extra special!
2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Angela,Thank you for the perfect 5 out of 5 rating and your wonderful feedback! We're delighted to hear that you were very comfortable during your stay and that you appreciated the well-kept pool and spa, as well as the thoughtful details like the music in the hall and the fruit parfait bar at breakfast. Your positive experience is important to us, and we look forward to providing you with more special stays in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Lori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2023년 10월 13일
Dear Lori,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

10/10 - 훌륭해요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was very clean and quiet. Check in was quick and the people behind the counter were friendly and he helpful.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Amy,Thank you for the perfect 10/10 rating! We're delighted to hear that you found our hotel clean and quiet and had a smooth check-in experience with friendly and helpful staff. We look forward to welcoming you back for another outstanding stay in the future. Your positive feedback is greatly appreciated!Sincerely, Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 2일
Dear Guest,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Naeem

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 29일
Dear Naeem,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

8/10 - 좋아요

Dominique

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Place to Stay
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 28일
Dear Dominique,We're pleased to hear that you found the hotel to be a nice place to stay. If you have any specific feedback or experiences you'd like to share about your stay, feel free to let us know. Your input can be valuable for both the hotel and future guests.Sincerely, Hotel Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place to stay!
We have been looking for years for a affordable but nice place to stay while in town and we finally found it! The hotel is so beautiful with the atrium, décor & layout! The staff is all mature adults, polite, friendly & well dressed! Breakfast every morning was fantastic! Room was spacious & very clean! The entire hotel was very clean! I loved the nice soothing music playing in the hallway. I do not want to leave maintenance out! Everything worked & looked great! Even though our room was in the front of the hotel by the highway we did not hear the traffic from the highway! The hotel was very quiet, peaceful & safe! I highly recommend this hotel location!
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Susan,Thank you so much for your glowing review! We're thrilled to hear that you had an excellent stay and found our hotel to be affordable and appealing. It's wonderful to know that you appreciated the beautiful atrium, decor, and layout, as well as the courteous and well-dressed staff. We're delighted that you enjoyed the fantastic breakfast, the spacious and clean room, and the overall cleanliness of the hotel. Your feedback about the soothing music in the hallway and the effective soundproofing from highway noise is much appreciated. We thank you for your high recommendation and look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

6/10 - 괜찮아요

Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ok I guess
The rooms was clean. Definitely not a 5 star or fabulous spot. Complimentary breafast was adequate for our needs. Rooms are smaller, specifically restroom/sink area, seem cramped. However the reoms were clean. Now for the downfall, the rooms have exterior patio doors/windows that need to be updated. We could hear an extreme amount of outside noise, especially located off a busy highway. We could hear almost every car on the road which made it very difficult to go to bed. The swimming pool was smaller than expected. There was little air flow in the courtyard pool area. Next time we will be looking for an outdoor pool. Again not terrible, but probably wont be staying there again.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Francisco,Thank you for your detailed feedback regarding your recent stay. We appreciate your comments and are glad to hear that your room was clean, and the complimentary breakfast met your needs. However, we apologize for the issues you experienced with noise and the pool area. We value your input and will use it to improve the guest experience. If you decide to stay with us again in the future, please let us know your preferences, and we'll do our best to accommodate you. Safe travels!Sincerely, Hotel Manager

8/10 - 좋아요

Chikwendu

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was good
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 6일
Dear Chikwendu,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us. Providing a pleasant experience for our guests is our top priority, and we're glad that we met your expectations. We look forward to welcoming you back again soon.Sincerely,Hotel Manager