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디럭스 인 샌안토니오 여행 후기

3 out of 5
디럭스 인 샌안토니오
6815 US Hwy 90 W, San Antonio, TX

이용 후기

4.0
평점 10 - 훌륭해요. 1005개 이용 후기 중 97개" "
평점 8 - 좋아요. 1005개 이용 후기 중 78개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 88개" "
평점 4 - 별로예요. 1005개 이용 후기 중 142개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 600개" "

3.6/10

청결 상태

5.2/10

직원 및 서비스

3.4/10

편의 시설/서비스

3.4/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

10/10 - 훌륭해요

Roger 님, Louisville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

2/10 - 너무 별로예요

Ivan

단체 여행
별로예요: 편의 시설/서비스
They committed fraud, the room was total disgust, the service was terrible, the air was not working, a smell of a dead animal. They did not want to accept my cancellation and kept $70 as a deposit. (I immediately left there) It is theft and should not be on these pages.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Liza

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

CELESTE 님, celaya guanajuato

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar tranquilo, hay un restaurante Denny’s a 2 minutos caminando y una gasolinera en la esquina. Cuando nos quedamos ningún día hubo internet, te decían que tenías que caminar para agarrarla pero cuando la agarrabas no tenía internet. La habitación siempre huele a humedad. El agua de la alberca es fría.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Mark

2024년 4월에 1박 숙박함

8/10 - 좋아요

Maria Esperanza

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Buena relacion precio/servicio
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Shabbir

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am just surprised which department approved this property for hospitality. Itvis totally mess 1. Floor carpet was very dirty. 2. Bed was broken, you even cant set on it. 3. TV was not working 4. Microwave was broken. 5. No iron in room. 6. Tub is broken and its patches was there and tabs are also in bad conditions 7. When you want to complain for this and pick up phone, phone was un attached and no wire. So with all these issues i dont think, this property shoud approved for any hospitality.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Nicole

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would first like to say that the staff was very nice and helpful. One thing I did NOT like was that they require you to pay an additional sixty dollars for a deposit. This information is Not listed ANYWHERE and at just over a hundred dollars a night, you might as well book a nicer hotel room like motel six . I Asked for a non smoking room and while the room didn't smell like smoke, there were cigarette burns in the sheets / bedding. The pillowcases were dirty, one had blood on it like if someone with bad acne used it last. There was mold in the bathroom, a hole in the tub, the shower curtain rod had been rehung so many times there was multiple holes in the wall and the shower curtain hung 3-4 inches AWAY from the tub so water went everywhere. They only give you half a roll of one ply toilet paper & The AC unit never got the room above 75 . The TV requires you to login with your own TV service , you don't get any channels, not even the news. The only plus is that it's not too noisy. But another con is that the balcony on the second story is cracked and leans like it's about to just fall off the building entirely.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Did not stay, cancelled my stay. A/C was dirty, moldy, unsanitary, sheets were strained and looked dirty, carpet was filthy, shower and bath had rust and corrosion, no towels were provided, and no tp. Do not recommend.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

ingrid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Buena atención en recepción, pero la limpieza muy mala, nos salieron cucarachas en la habitación
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First room I was given was not ready. There were no sheets on either bed, or phone in the room to call and report the issue. I had to go to the office. Second room smelled awful, carpet was disgustingly dirty. Less than half toilet paper roll was in the bathroom ,no extra. 2 towels were on the counter that’s it! Curtains were not closing, had to do my best to close them. Also no phone in room. It was 10:30 when we got a knock on the door telling us they would charge a $1 a minute if we did not check out on time. Check out was at 11:00 am. I had to wait for a receipt of my stay so the secretary could take care of other people although I was there first. Never again!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Jesus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2024년 3월에 3박 숙박함

2/10 - 너무 별로예요

Harris

출장 여행
Property was very run down and shady. Signs says not safe to leave anything in vehicle. Two towels for 3 guests, no bath mat,
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Marcela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No es nada como se ve en las fotos terrible desde qe entras a recepción
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

DAVID

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far the worst place you can stay at. Unprofessional staff, dirty amenities, non working toilets and showers. I should have checked the online reviews and not just Expedia. Please, for the safety of your loved ones, stay away.
2024년 3월에 2박 숙박함

8/10 - 좋아요

Michelle

Faltaba shampoo y papel en el baño , se batalla para abril la puerte
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Big

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paint peeling, carpet old and dirty, holes in blankes and sheets, holes in curtins, holes in celings and carpet. Electrical outlets didnt work and roaches around the fridge. I walked around the room after taking a shower and the bottoms of my feet turned black from the filth on the carpet. I will never stay here again
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Denesha

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I loved it! great for the price
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Frances

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is friendly but the facility is super scary at night. The locks are broken on the door and the handle when trying to get in needs to be messed with before going in. At night you can see the light from outside coming in through the door. I would not recommend this place it’s not a safe place
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Estela

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Strong smell of weed on the reception area, and inside of the room. Room in terrible condition, and was not ready (no towels).

4/10 - 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked the price, but over all not clean room or property & bad smell.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Mrs.Victoria M

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
No complaints.... Just needed a place for over night stay. Mini Trip
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

mannar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When we parked our car there was a police officer in someone room. Also there was like drunk people came by to check if they have availability. We have kids and it’s very unsafe.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Luis

단체 여행
Worst hotel stay ever . Do not let the photos mislead you . Curtains were stained , blankets with holes in them , faucet didnt work , huge gaps with the door , random screw holes all over the wall and furniture. This place being called "deluxe " is the biggest joke I've experienced
2024년 3월에 1박 숙박함

4/10 - 별로예요

Josme

가족 여행
별로예요: 직원 및 서비스
So, according to the receptionist I had to pay cash for both booking and deposit due to the system to pay with a card not working. Never again staying in the place.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Celeste

2024년 3월에 1박 숙박함

4/10 - 별로예요

Patricio

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled all night like weed. It was difficult to sleep and also only 2 pillows per bed. Had to ask for towels as there were none. It was not very pleasant.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

RAMON CORDERO

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Dana

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The conditions of this property and my accommodations were deplorable!!! I wish I could give this establishment NO stars. The front desk clerk at check in was pleasant. She told me she wanted to give me "a good room". If my room was a good one, I would've loved to see the others. I have pictures to prove it!!! Upon entering my room, there was a funky stench. Thank goodness I traveled with my sleep spray. What I thought was a caterpillar or insect crawling on the headboard turned out to be a false eyelash. The furniture was ripped, the carpet was stained. Housekeeping made the bed the first day and put a dirty spread with a big hole in it on the bed. She came back later to bring clean towels and I was able to ask her to change the bedspread. The sink was never cleaned, I wear makeup and dropped some face powder. Back to the false eyelash- I peeled it off the headboard and put it on a napkin on the dresser, it stayed there for the duration. What happened to housekeeping!!? The furniture is rundown and scratched and the elbow door hinge was broken. I put a chair behind the door every night. I'm sure you're reading this and asking WHY DIDN'T SHE LEAVE!!? I had already paid out the you-know-what for this trip; round-trip flight, rental car, and 3-nights hotel stay. Rates at other hotels in the area were double!!!

2/10 - 너무 별로예요

Peter

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
there was foreign substances on the curtains that resembled semen, bugs in the room, and smelled strange- as well as holes in the walls. area looked unsafe and extremely noisy.
2024년 2월에 2박 숙박함

4/10 - 별로예요

Hector

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Man, let me just say that the pics don’t do justice. We came for a funeral and ended up leaving the same day due to more family members joining us down there (we’re from Illinois). While the staff was very helpful and answered all our questions, the condition of the building and our room was not the best. Like I said, we didn’t stay there but unless you’re limited on funds and want something short term and cheap this is ideal for you. Just don’t b disappointed when you arrive
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

REBECCA LYNN

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cockroaches, Broken Furniture, Outlets missing, Door security latch missing, blood stains on carpet, stinks of stagnant water, required $60.00 cash deposit, are around is very very very ghetto, loud, literally sits on a freeway overpass. Advertises pool, but that's closed. Toilet is stained with dark brown. Tubs and walls are moldy and black! Bedding and towels are stained, ripped, not warm. Curtains have burn holes and are falling off. Most rooms are NOT HABITABLE as we looked into them. We asked to be moved because of the filth. It's a "nasty", dirty, disgusting place to stay. Expect nothing but yuck if you choose to book here. The owners DO NOT fix up the place. Unsafe. Lackland area around this Deluxe Inn formerly Days Inn) is very Unpleasant.

2/10 - 너무 별로예요

Maria

2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Bobby

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged for two nights and paid in Cash but was locked out of my room after one night and the claimed I only paid for one night so I lost my $60 deposit as well so I bought another night hesitantly. There were used Condoms in the garbage next to the bed when I arrived. Room was in bad condition as well, it was like a traphouse or something.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Jerry

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Skip this one
t to our room there was no remote for the TV and something sticky on the carpet as well as cigarette burns in the covers (this is listed as a no smoking room). I asked for the remote and after a search, they said they had none. They asked if it was ok to switch rooms. This room did have a working TV remote but it also was quite dirty. When I went to check out the lady at the desk said checkout was at 9:00 I had never heard of an earliest check-out time.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Suraj

Next time I don’t want to stay here.
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 28일
Hi Suraj,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 17일
Hi Alejandro,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

6/10 - 괜찮아요

Erin

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk employees were great! The rooms however were not as clean as pictured. The doors did not open properly and the bed sheets were covered in holes and stains. The cleaning staff knocked multiple times after we had told them we did not need services and that if they waited an hour we would be gone yet they knocked again right after. Overall for the price, this was to be expected.
2024년 1월에 2박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Erin,We sincerely apologize for the cleanliness issues you experienced. We take your comments seriously and will address these issues promptly to ensure improvements. Your insights are invaluable, and we appreciate your understanding. We hope to have the opportunity to better serve you in the future and provide an improved experience.

2/10 - 너무 별로예요

MARLON

2024년 1월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Marlon,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 - 훌륭해요

Desean

2023년 12월에 5박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Desean,Our team was delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels.

6/10 - 괜찮아요

Victor Manuel

가족 여행
별로예요: 청결 상태
Nunca hubo internet. No hicieron la limpieza en los días que estuvimos Creo que les ha ido algo mal con la gente porque muy desconfiados al momento del check out Había animalitos rastreros que salían en la noche, les falta fumigar más frecuentemente
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Victor,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our concerned team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Gladys Alicia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible estancia en este lugar
Todo pésimo el cuarto tenía mal olor, súper sucio todo, no tiene wifi (según ellos ya no se usa), los colchones en pésimas condiciones al igual que las almohadas, todas las colchas quemadas por cigarro, los baños con hongo, súper sucio y la puerta a punto de caerse, el aire no servia, la alfombra daba asco de tan manchada que está, no tiene servicio de limpieza, nada que ver las fotos publicadas con la realidad, te piden un depósito de 60 dlls por habitación y tiene que ser en efectivo.
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 10일
Hi Gladys,We sincerely apologize for your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

donald 님, bellville

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water, the room looked like a crime scene. Filthy, smelly room, people yelling and playing loud music all night. Do not stay here.
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2024년 1월 31일
Hi Donald,We regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

2/10 - 너무 별로예요

Lucia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Hi Lucia,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 31일
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.

6/10 - 괜찮아요

Cinthya

연인과의 여행
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 29일
Hi Cinthya,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

2/10 - 너무 별로예요

Lupita

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sábanas,sucias, cucarachas,toallas en pésimas condiciones
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 24일
Hi Lupita,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - 너무 별로예요

Wilnelia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Esta muy descuidada apesta y hay muchas cucarachas no parece un lugar seguro realmente no lo recomiendo el personaje mal fue muy amable lo único bueno limpieza 0 .
2023년 12월에 3박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Hi Wilnelia,I apologize for the inconvenience faced by you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - 너무 별로예요

Pedro

단체 여행, 연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habitacion sicia, descuidada, puerta dañada, trato del personal grosero, con cuotas no mencionadas en la app antes de reservar tambien que piden especificamente en efectivo, alrededores inseguros, en general pesimo lugar para ospedarse, quisiera un reembolso de mi dinero porque ni si quiera pase la noche ahi
2023년 12월에 2박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Hi Pedro,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our cal. We will investigate your insecurities with our team to take corrective measures for your future visits. If you have any further problems regarding any issue, please call the property for the resolution.

2/10 - 너무 별로예요

Salvador Alexis Juarez

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo está en malas condiciones, te condiciona a mantener todo en buen estado siendo que todo está dañado, no ponen rollo de papel higiénico tienes el que traer el tuyo, el personal de mostrador al parecer es el dueño después de decirle que la habitación estaba en mal estado porque yo no quería que me cargará algo al "deposito" solo me dijo que no me robara las toallas
2023년 12월에 1박 숙박함
답변 제공: Sophia CSR 님, 2023년 12월 11일
Hi Salvador,Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we failed this time in your case. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.