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엘 트로피카노 리버워크 호텔 여행 후기

3.5 out of 5
엘 트로피카노 리버워크 호텔
110 Lexington Avenue, San Antonio, TX

이용 후기

6.2
평점 10 - 훌륭해요. 1004개 이용 후기 중 162개" "
평점 8 - 좋아요. 1004개 이용 후기 중 241개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 240개" "
평점 4 - 별로예요. 1004개 이용 후기 중 159개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 202개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

2019년 11월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden charges
Only bad thing I would really have to say is that they don't let you know there's a deposit we have to pay for every day we stay, and it's a high deposit. They should notify people as their booking about it. Wasn't able to really enjoy because the deposit we had to leave was our fun money.
2020년 3월에 7박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스
2020년 3월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2020년 3월에 1박 숙박함
답변 제공: Brandyn 님, 2020년 4월 8일
Thank you for your review.

4/10 - 별로예요

Stacy

별로예요: 숙박 시설 상태 및 시설
Bad experience!
The hotel looks nothing like pictures and had to change to three different rooms due to no working ac. Very disappointing hotel would not stay again
2020년 3월에 2박 숙박함
답변 제공: Brandyn 님, 2020년 4월 8일
Hello Stacy, Thank you for your feedback of your stay with us. I sincerely apologize for how you experienced the hotel as we hope that every guests will experience a 5 star rating stay. The issues you have brought to our attention will be addressed and we hope you will give us a second chance.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property located on the beautiful riverwalk although a long walk to the popular restaurant area. No convenient coffee, breakfast places other than the hotel. Always a few blocks to walk to. Even the closest bus stop was several blocks away.
2020년 3월에 4박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your review on your recent stay with us. We look forward to seeing you on your next trip to the Alamo City.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No parking in the obligate used to play a $30 fee for self parking
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us. Here at the hotel we do offer self or valet parking for $29+ tax but there are also public lots and meters in the area.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: Brandyn 님, 2020년 3월 23일
WOW! Thank you for the 5 star review. We look forward ot having you again at the El Tropicano!

2/10 - 너무 별로예요

Charles 님, Ferris Texas

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Coronavirus and San Antonio precautions. I had to pay $30 a night to park in the fire lane because there was no parking and the valets would not let me Park my own car. This was not in the hotel agreement I saw. The valets also wore gloves the whole time and parked cars with the same gloves ... and had hand sanitizer hidden. .. Like the hotel staff who had it behind the counter but nothing for the customers. Made me feel like I was the one that should get the virus.
2020년 3월에 2박 숙박함
답변 제공: Brandyn 님, 2020년 3월 23일
Hello Charles, I do apologize that this was the perception that you were given. As many hotels here in San Antonio we were doing our absoltue best to come up with quick plans to help with safety precatuions with our employees and guests. We have since put up multiple Hand Sanitizer dispensers and Valet has been stopped for the time being. We hope you will stay with us again!

6/10 - 괜찮아요

Fernando

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Springbreak
On the economicable side but rough stay
2020년 3월에 1박 숙박함
답변 제공: Brandyn 님, 2020년 3월 23일
Thank you for your review, we hope to see you again soon.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 2박 숙박함
답변 제공: PBazan 님, 2020년 3월 26일
Thank you for taking the time to give us your feedback.

8/10 - 좋아요

Lyla

2020년 3월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I Normally don't take the time to review on a place but I had to for this place. Guest beware the picture are totally not what the hotel looks like. 1. Pull deck floor pulling apart pc missing. 2. Pool was dirty there was leaf's and dirt floating in the water. 3. The floor to our room smelled bad. 4. They charge you to park your car $30 a day. The only good thing was our room was not that bad. The view and noise was they are building a new hotel next door not even on a Sunday morning could we sleep in.
2020년 3월에 4박 숙박함
답변 제공: PBazan 님, 2020년 3월 25일
We are sorry that your stay did not go as planned. We will work on your concerns and hope you give us another try.

2/10 - 너무 별로예요

Jack

아이를 동반한 가족 여행
별로예요: 청결 상태
2020년 3월에 3박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for your feedback on your recent stay with us.

4/10 - 별로예요

실제 이용하신 고객

2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your review on your stay with us.

4/10 - 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent location. It is near the beautiful San Antonio Riverwalk but is a little far than I expected. I was afraid to go anywhere after dark in fear of what may happen to me or my kids. There were a lot of homeless people laying around. There was a lot of construction. The parking was horrible and was way overpriced. I had a hard time finding a decent parking spot and when I did, I will discover the next morning that someone dinged my car door because they parked too close to me. The hotel room was way overpriced. The staff were not friendly. At first glance this appeared to be a fancy hotel but after the first night, I learned that I was wrong. Everything was overpriced and not worth the paying for. My children and I counted down to check out time with anticipation. The worst hotel experience I have ever had.
2020년 3월에 4박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
We are sorry you had issues with your stay.We will certainly work on the issues.Thank you for your feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hidden fees in parking.. food in lobby bar etc is added to your open tab. Then at checkout you leave with a different amount charged.
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us. We do offer parking at the hotel for $29+tax which is stated on your reservation. As far as our food outlets you are more than welcome to pay for your items there but you also have the option to bill it your room for your convenience. We appreciate your feedback.

6/10 - 괜찮아요

Emma

가족 여행
별로예요: 숙박 시설 상태 및 시설
2020년 3월에 4박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Hello Emma, Thank you for leaving us your feedback on your recent stay with us.

2/10 - 너무 별로예요

Wanda 님, San Antonio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The customer service sucked and the room is dated wall paper is coming off the wall.
2020년 3월에 2박 숙박함
답변 제공: PBazan 님, 2020년 3월 25일
We will work on your concerns. Thank you for taking the time to give us your feedback.

6/10 - 괜찮아요

mimi 님, Houston , tx

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff was friendly, the front desk looked clean or perhaps the lobby. Some what the hallways of the hotel looked old fashioned it looked liked it needed some remodeling and painting . The room that we stayed in with my family was somewhat cleaned. The room was dusty and the furniture was dusty as well. the sheets of the bed were stained. Also the hallway smelled like humidity.
2020년 3월에 3박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you Mimi for taking the time to leave us your feedback on your stay with us. We apologize for the cleanliness issues you experienced and we will be sure to show your comments to our housekeeping manager.

10/10 - 훌륭해요

frank

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The proximity to everything withing walking distance.
2020년 3월에 3박 숙박함
답변 제공: PBazan 님, 2020년 3월 25일
Glad you enjoyed your stay. Thank you for your feedback.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk staff are not very helpful; their answers are shot and incomplete. At night, a lot of activities occurred with loud noises, even after 10 PM. With exception of valet parking staff.
2020년 3월에 2박 숙박함
답변 제공: PBazan 님, 2020년 3월 25일
We will work on your concerns. Thank you for taking the time to give us feedback.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 3월에 4박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feeback on your stay.

2/10 - 너무 별로예요

E.Reyna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that the photos online were very misleading. The only nice thing about the hotel was the lobby. Photos online of rooms are not what you see when you arrive. I booked 2 rooms, we couldn’t take off our shoes because the carpet was old and smelly. I’m very upset about the money I threw away. We could have stayed at Holiday Inn and would have been happier. Disgusted and very disappointed. This place is very old and dated. Unless I get some kind of compensation back I will never use Expedia again.
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 29일
Thank you very much for your feedback during your stay with us. We appreciate you taking the time to detail your experiences. Our goal is to provide not only outstanding services but a clean and quality product for all our guests. We apologize for falling short during your stay.

2/10 - 너무 별로예요

ADRIAN

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hvac
Not good
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us. We apologize for any issues you had throughout your stay.

4/10 - 별로예요

Grace

가족 여행
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you Grace for taking the time to leave us your feedback on your stay with us.

4/10 - 별로예요

David

출장 여행
별로예요: 직원 및 서비스
Charged 3 days of parking fees.... Arrived approx 8pm on wed 3/11 departed Friday 3/13 approx 2pm
2020년 3월에 3박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
Thank you for taking the time to give us feedback.

8/10 - 좋아요

Toriana

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
In need of serious updating
Check in was easy and convenient. They were able to get us in early. Parking is outrageously overpriced at $30 a night. The hotel is in a good location, right on the river. However, the hotel itself is in need of a serious update. Very old and worn down. Beds are super uncomfortable. The pool area is nice, through several broken chairs and rips in the surrounding flooring. The phone in room didn’t work, so we attempted to call the front desk from our cell phone to request additional pillows. No one answered, so we had to walk down to the lobby to request some to be brought to our room. Price was a little high for what we experienced.
2020년 3월에 1박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
Thank you for your feedback, we will address your concerns.

6/10 - 괜찮아요

실제 이용하신 고객

2020년 3월에 4박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us.

6/10 - 괜찮아요

Denise

2020년 3월에 3박 숙박함

4/10 - 별로예요

RAY

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The facilities in the room need to be worked on. The john is next to the wall not allowing to properly use it
2020년 3월에 2박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
We will address your concerns.

2/10 - 너무 별로예요

Cheto

좋아요: 직원 및 서비스
별로예요: 청결 상태
Air condition not cooling. Beds not comfortable. Rooms need to be updated and remove the old wall paper style.
2020년 3월에 1박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
We will address your concerns.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
2020년 3월에 6박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us.

8/10 - 좋아요

Paul 님, Phoenix

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: The staff was very nice. The hotel was right on the riverwalk. The bed was comfortable. Cons: Upon check-in they required that you use their $31 valet parking - then the next morning it took 20 minutes for them to get my car. Very annoying. The chair in my room was falling apart and hardly usable. The air conditioner was one of those big old units hanging from the wall and very noisy. We preferred to leave it off so we could sleep.
2020년 3월에 1박 숙박함
답변 제공: PBazan 님, 2020년 3월 25일
We will relay your concerns to their respective departments.

6/10 - 괜찮아요

John

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Park Yourself/One of many stories here
Hello, I’ve stayed here a few times in the past and just recently and every time I stay, there seems to be NO COMMUNICATION between the Hotel staff and the Valet service every time. I arrived back at the hotel after a night out and the valet gave me a difficult time of checking my second car into the hotel. When everything was settled and done and thought the car was taken up. About 30 mins later I get a call to my room from the front desk saying that the car couldn’t be started (Which is a push to start). So I told the lady that the person starting the car just needed to use the key to press the button, NOT your finger. She responded by saying that’s not on us you need to come down and figure it out with valet. Mind you, the distance from valet to the front desk is about 10 steps from each other. I made my way to the valet podium and there was no one at all in front of the hotel.. not even my car? So I told the lady at the front desk Who called my room the situation and she said to just wait for someone to come. It was passed 6 am... I told her if the car was in the garage why did it need to be started? She had no clue and was obviously not trying to meet our needs of getting to our room and rest. About 5 mins later of waiting for valet I assumed my car was taken care of. I walked back to my room. 15 mins later I get a knock at the door from the valet man still questioning about the key that didn’t start the car. So as we explained to the front desk, use the KEY not finger!
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 29일
Thank you for taking the time to give us your honest feedback of how you experienced your stay with us. Our guest satisfaction is a top priority for our hotel and I do apologize that this matter was not handled in the correct way. This review will help us train our Front Desk Agents and valets on the proper way to handle specific situations such as these. We would appreciate an opportunity in the future to have you stay with us.

6/10 - 괜찮아요

Olga

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Hello Olga, We appreciate you taking the time to leave us your review on your recent stay with us.

4/10 - 별로예요

Serena

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Hello Serena, Thank you for taking the time to leave us your review.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The lobby was beautiful, gym was great, pool area was great
2020년 2월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for your feedback ,we are happy to hear that you enjoyed the amenities during your stay with us.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your review.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your review.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Upon arrival to room everything seemed fine. There was a number of flyers for local restaurants, in my room, that delivered. When i called for a delivery from a flyer found in my room, the front desk called me when my food was delivered to go downstairs. If the restaurant delivery person is unable to access rooms then they should not have the flyers in the rooms. The ac in my room was not functioning and i had no control.of the thermostat. Not good when it is a humid day in San Antonio.
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you for taking the time to leave us your feedback on your stay with us. We apologize for the issues you had with your A/C throughout your stay, our engineers will be notified about the unit in your room.

4/10 - 별로예요

Courtney 님, lubbock

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Been 6 dats and not received deposit. i left the room in top shape. very upset!
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Thank you Courtney for taking the time to leave us your feedback on your stay with us. Please feel free to contact the property so we can resolve this issue.

6/10 - 괜찮아요

Leslie

2020년 3월에 3박 숙박함

6/10 - 괜찮아요

Scott 님, Romayor

가족 여행
좋아요: 직원 및 서비스
I didn't like the bed or pillows and the toilet was to low and to close to the wall. Not comfortable at all
2020년 3월에 1박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
We will address your concerns.

10/10 - 훌륭해요

Israel 님, Houston Tx

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice and comfortable. Friendly staff. Breakfast was good.
2020년 3월에 1박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
Hello Israel, We are happy to hear that you enjoyed your recent stay with us and we hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved being right on the river walk and we’ll be back next year during the Tejano Vestal
2020년 3월에 2박 숙박함
답변 제공: PBazan 님, 2020년 3월 19일
Hope to see yall soon!

2/10 - 너무 별로예요

Victoria 님, Fort Worth

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Room had last guest belongings pubic hair in the shower! No chair! Wallpaper was peeling everywhere holes in the wall. Housekeeping trashed my belongings on “accident” they dug it out the trash dumpster the next day and expected me to take it with the coronavirus on spread!!!! Did nothing to fix no discounts no apology nothing!
2020년 3월에 2박 숙박함
답변 제공: Wendy 님, 2020년 3월 28일
We want to thank you for giving us the feedback of how your experience was with us. I am terribly sorry that you did not have the opportunity to have a great stay with us as we want for each of our guests. I will ensure that I get these issues you addressed to the proper departments to ensure they do not happen again.

2/10 - 너무 별로예요

Glenn

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not good at all. DONT WASTE YOUR MONEY
Construction across the hall all day. WAY OVER PRICED FOR WHAT YOU GET. $30 parking. You can get same quality of breakfast at motel 6, super 8, days inn, etc FOR FREE!!! THE WHOLE ENTIRE HOTEL SMELL MUSTY!!!DO NOT WASTE YOUR MONEY!!!
2020년 3월에 3박 숙박함
답변 제공: Wendy 님, 2020년 3월 29일
I am terribly sorry for the experience you had during your stay with us. The constructions across the street has been a challenge with the surrounding hotels, they are allowed by the city to start as early as 6am. I will share your feedback of room placement to our Front Desk to ensure we are being as courteous as possible. I apologize for the cleanliness issues you experienced and will share your comments with our houskeeping manager.