Find Family Hotels in San Antonio, TX

"Staff was very polite, but the cleaning staff may be a bit understaffed. We had 2 rooms for 3 nights and never really had proper housekeeping. I had to ask for towels and toilet paper several times because we were never left any. Our trash was picked up once during our 3 night stay. The beds were not neatly made, and the sheets were never changed. The elevators were very slow, and we did actually get stuck in one of them. They had to reset it to make the doors open. It was not a terrible stay, but I might try another venue next time."

"Great location for a great family vacation. The staff were friendly and the food was excellent! The rooms were clean and nice. We will definitely book again. "

"Close to the downtown Riverwalk area and very walkable. The property seems older and the elevator wasn’t reliable. We had to walk from the 6th floor to the 5th floor because it continually skipped the 5th floor. "

"1st time visitors to San Antonio. The hotel is perfectly located to the River Walk & The Alamo, and very walkable. Our biggest complaint is with the room temperature. It was very warm & made sleeping and getting ready in a ventless bathroom quite uncomfortable. "

"Overall, I liked the old historic feel, but when I first went into my room, I noticed a half-eaten strawberry on the floor by the bed that housekeeping must have missed. The front desk could have shown better customer service; neither lady that worked there when I arrived seemed very unhappy and just very cold to me. The valet Manager and valets though were very helpful"

"This is my third time staying here and I have definitely noticed a few things have changed and not for the better. Just seemed to me the customer has to suffer with minimal housekeeping and not the customer service there was before."

"Rooms need updated"

"This my 2nd time staying but this time the bathtub was dirty it was hair all on the pillows in both the beds and the water didn’t get hot it was warm "

"Dirty and sticky… not at all what I was expecting for a Hilton property. "