테라스/파티오
예약 가능 여부 확인

레지던스 인 바이 매리어트 샌안토니오 시월드/래클랜드 여행 후기

3 out of 5
레지던스 인 바이 매리어트 샌안토니오 시월드/래클랜드
2838 Cinema Ridge, San Antonio, TX

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 512개 이용 후기 중 286개" "
평점 8 - 좋아요. 512개 이용 후기 중 146개" "
평점 6 - 괜찮아요. 512개 이용 후기 중 39개" "
평점 4 - 별로예요. 512개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 512개 이용 후기 중 17개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

6/10 - 괜찮아요

fabiola

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
La habitación 210 está deteriorada y los colchones tienen mal olor
2024년 3월에 4박 숙박함

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room for large family.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nancy Driggs 님, Bordentown

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was incredibly friendly and helpful. Great size rooms and clean!
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

sergio

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mala experiencia.
La chapa de la hab q nos asignaron, no funcionaba. La recepcionista se negó a darnos otra habitación, hubo q esperar más de media hora hasta q llegó un técnico y abrió la chapa. Pedimos limpieza de la hab, nunca la hicieron. El desayuno termina 9:30 hrs, a las 9:00 ya no había casi nada y se negaron a resurtir. WC con fuga de agua. Gritos y risas en habitación contigua hasta la madrugada . Nadie puso orden.Nada recomendable.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Jae Hun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Sreejith

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked for a two bedroom suite, but did not get the same. Instead provided 2 single bedroom suite.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Ravi

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Mykesha

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing. Allowed us to church in early. Breakfast was great
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sarah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Leia

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place to stay
The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.
2023년 10월에 4박 숙박함

10/10 - 훌륭해요

Luis

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people were outstanding and it was a nice quite weekend. The place was clean and our room was in excellent condition.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Iqbal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went for vacation from new york we really loved it the things is when you stay in this hotel you get a lot positive vibes its so good.
2023년 8월에 3박 숙박함

10/10 - 훌륭해요

Kirenia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent!
2023년 10월에 2박 숙박함

4/10 - 별로예요

Matthew

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Uncomfortable
We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice
2023년 10월에 2박 숙박함

4/10 - 별로예요

Anahi

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

James

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Diane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.
2023년 9월에 3박 숙박함

8/10 - 좋아요

Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
UP button out of order
Elevator UP button not working. It was annoying. But over all good stay.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

ERIK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay! 👍 👍
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

ely nora gonzalez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy amplio el hotel el general. Las camas muy cómodas con sábanas y cobijas de excelente calidad. Y la cocina un plus.
2023년 8월에 3박 숙박함

8/10 - 좋아요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.
2023년 8월에 2박 숙박함

2/10 - 너무 별로예요

Megan

가족 여행
별로예요: 직원 및 서비스
Extra charges. Managers avoid calls
I booked a stay for my family at this hotel. We booked the 2 bedroom suite through hotels.com paid in full. Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed. The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge. After we checked out, we noticed ANOTHER charge for 363.96. My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed. They still have not. Nor have they reached out to us. We were never informed there would be additional charges for the changes in accommodation that we did not request. I’ve tried calling multiple times and the person at the front always says the manager is not available. They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.
2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

helicia

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

10/10 - 훌륭해요

Paola

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Norma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2023년 7월에 1박 숙박함

8/10 - 좋아요

Lino

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

Xochitl

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.
2023년 6월에 4박 숙박함

6/10 - 괜찮아요

Melissa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
all good, just that the tv never worked
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Sandra

2023년 6월에 3박 숙박함

10/10 - 훌륭해요

Sandra

2023년 6월에 5박 숙박함

6/10 - 괜찮아요

DANIEL 님, Stanwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property seems tired and worn. The size of the suite we stayed in was nice and the staff was friendly, but no tissues and 1/2 roll of TP was all that was provided. Underwhelmed and overpriced compared to other Marriott places i have stayed
2023년 4월에 2박 숙박함

4/10 - 별로예요

Adriana

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not stay here again.
2023년 4월에 1박 숙박함

8/10 - 좋아요

Hilda

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
San Antonio stay
The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.
2023년 4월에 1박 숙박함

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Convenient location with breakfast. I wish there was a play area or playset for children. If they are not going to bring back the evening reception then an option for wine etc. nightly etc. We were disappointed the reception wasn't included as advertised by Expedia.
2023년 3월에 8박 숙박함

2/10 - 너무 별로예요

Jared

가족 여행
별로예요: 청결 상태, 객실의 편안함
I wouldn't even attempt to stay here again.
When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn't until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said "Oh I forgot to tell you we sold out of your room." When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Brenda

2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Yesenia

가족 여행
좋아요: 객실의 편안함
Nice hotel with large rooms
Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty
2023년 2월에 1박 숙박함

10/10 - 훌륭해요

Irma

2023년 2월에 1박 숙박함

8/10 - 좋아요

Senaida

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Heather 님, Dayton

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Police officer in parking lot at all times was scary wondered why they have to have police presence in the parking lot. We tried three different hotel rooms. All three of them. The air condition was broken. Finally they gave us a room that the AC worked. The front desk was unapologetic and sort of rude that we didn’t want to stay in a room without air condition. The hotel needs remodeling. I saw the same pieces of trash on the floor every day that I was there.

10/10 - 훌륭해요

Federico

2022년 12월에 5박 숙박함

10/10 - 훌륭해요

Hector

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Exelent

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 객실의 편안함
Lovely facility with amazing staff!
2022년 10월에 1박 숙박함

10/10 - 훌륭해요

Tamara

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property friendly staff
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Kyle

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay! It looks like they are slowly upgrading the property but our visit was peaceful. The kids enjoyed the pool and hot tub. Breakfast was self serve, which was nice and the staff was pleasant.
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very clean and staff was very polite and professional.
2022년 6월에 2박 숙박함

2/10 - 너무 별로예요

Hayder 님, pflugerville

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was unforgettable nightmare night . the plan was to sleep early and go the Aquatica on early morning as its weekend and the place will be crowded so you need to get early to there ..ok let's start ..room description says 4 sleeps and we where 4 , me, my wife and my two kiddos 5,6 years. Ask the reception for extra mattress, pillows and covers , nothing was available ..Ok ..we figured out a way to fit all my family to sleep..Ok ..we got sleep to wake up early morning. 3 am heard starnge sounds and its starts getting louder and the light inside the room starts blinking. Ok check the noise there was water fall from the light inside the bathroom , water leaks from the roof .kids were sleep , me thinking to do something, half hour nothing change and i was hoping the water will stop and back to sleep .but unfortunately the water leakage keep getting crazy. Time to get help from hotel ..i went to the reception there was one guy there , i explained for him the problem and he said not know what to do. The only thing he said he offered me a another room in different floor with different setup ..really my kids are sleeping snd you want me at 4 am to start packing my clothes my stuff and wake-up my kids and move to another room , wow ..the water leakage continued all the night .i put some towels on the falls spot at least reduce the noise. No sleeps all the night, end with canceling our aquatica plan which was already paid in advance $500..ok ..one of the worst night in my life
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

izetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The accommodations are spacious, clean, and convenient.The staff is incredible!
2022년 4월에 5박 숙박함