“The room was clean and comfortable. The pool was clean and well maintained. I am giving it a poor review because the desk manager was rude and seemed uninterested in serving or being helpful. I was not familiar with having the WiFi take me to a separate web page to input my password and the webpage was very small print. The box to input the password was outlined in white on a light background and hard to see. When I went to the desk to ask for help he acted irritated and took my phone out of my...
“This hotel is the worst. I used valet parking, and during the night, my car window was smashed and my child's school bag and a camera disappeared. The hotel didn't inform me of this until I called the Concierge. The front desk said nothing, even when I checked out. I asked what was going on, but they said they couldn't take responsibility. Why would anyone use valet parking when staying at a hotel? Terrible service, I never want to think about again. I was furious at their unprofessionalism and...
“We did not use the amenities but everything was clean and inviting. We love this property, beautiful grounds, helpful staff and very comfortable rooms!”
“A 10/10 experience from start to finish. Was one of those places that somehow exceeds the photos, and we left already talking about when we could come back.
The highlight for us was swimming in the freshwater canyons nearby, genuinely one of the most fun afternoons we’ve had on any trip. Cool, clear water, gorgeous scenery, and the kind of thing you just don’t get at a typical hotel. We also saw a ton of wildlife around the property, which made every walk feel like a small adventure.
Then at...