Hola Alemnesh, We sincerely apologize for all the inconveniences you encountered coming to Casa Kibi Kibi. And we sincerely regret not being able to effectively communicate with you upon your arrival. Honestly, we are very puzzled by what happened, as we rechecked our phones and don't see any missed calls. We'll be looking into this problem to ensure it doesn't happen again. Regarding your refund, it is not true that we denied it. In fact, we are more than happy to offer you a full refund, as we think that is the least we can do given the difficulty you experienced. We will contact you directly regarding this matter; please feel free to reach out to us, as well. In addition, should you still be in the country, we would like to offer you lodging free of charge (should you need it). We'd love the opportunity to make it up to you and have you join us at our property for free. Once again, we'd like to extend our sincere apologies for all the inconvenience and difficulty you experienced upon your booking and arrival at Casa Kibi Kibi. If there is anything further we can do, please don't hesitate to contact us. Cordially, Shirani MG, Manager