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Reviews of Radisson San Jose-Costa Rica

4 out of 5
Radisson San Jose-Costa Rica
Calle Central y Tercera Av. 15, Calle Blancos, San Francisco, San Jose

Reviews

8.6

Excellent

Rating 10 - Excellent. 534 out of 1001 reviews" "
Rating 8 - Good. 268 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Anna maria, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice but the area is niy safe to walk around at night time alone
Stayed 10 nights in May 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 16, 2024
Dear Anna,We are glad to know that you had a great stay, we work hard to make our guest feel safe in our hotel, I hope in the future our area will make feel the same way.

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 16, 2024
Dear Robert, Thanks for your review and your visit, we hope to have a second chance to bring you a better experience.

4/10 Poor

Chugani

Fotos were nice
Stayed 2 nights in May 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 13, 2024
Dear Chugani,We really sorry if we do not exceed your expectations, we want to know more about your stay and hope we can have a second chance to change your mind

10/10 Excellent

Ramzi Anis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good customer service
Stayed 8 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 8, 2024
Dear Ramzi,Thanks for your review, always will be a pleasure be your hotel in San José.

10/10 Excellent

angelica, Lake Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the hotel. I wish they would have healthier breakfast options is all.
Stayed 3 nights in May 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 8, 2024
Dear Angelica,Thanks for you incredible comments and the feedback, We are really happy to know that our amazing staff make you felt comfortable.

2/10 Terrible

Gary

Stayed 2 nights in May 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 27, 2024
Dear Gary,We really sorry if we can not exceed your expectations, please let us know what we can do better.Hope to have a second chance to bring you the stay that you deserve

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Good sized room and shower.
Stayed 4 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 13, 2024
Dear David,Thank you so much for your feedback, we are glad to know that you have a great stay, hope to see you soon.

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay!
Stayed 1 night in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 25, 2024
Dear Ronald,Thank you so much, too many years of be your hotel in San José, we really aprecciate the loyalty and always will be apleasure to have you as a guest, please let us know if is something that we can change to make your stay better

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 13, 2024
Dear Mark,Thanks for your feedback, we are glad to know that yo have a great stay with us.

6/10 Okay

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 23, 2024
Dear Outlaw,We really sorry, if your stay was not what you expected, it will be a pleasure if you tell us more about what we need to do better.

10/10 Excellent

Francesco Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , great hotel!
Stayed 7 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 22, 2024
Dear Rafael, We really appreciate your comments, our staff work hard to bring you the best service possible. Thanks for being our guest! And hope to see you soon and make more experiences together.

2/10 Terrible

James

Stayed 3 nights in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on May 8, 2024
Dear James,We really sorry if your experience was not what you expected, your opinion is important for us, please let us know what we can do better.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 29, 2024
Dear Scott,Thank you for your review, we can see you have a great stay, hope to see you in the future to make it even better.Thanks for be our guest!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 23, 2024
Dear Jose,Thanks for be our guest, we are glad to know that you enjoyed your stay.Hope to see you soon!

10/10 Excellent

Tanisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and relaxing hotel. The room was super clean and spacious .
Stayed 2 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Tanisha,Thank you so much for your review, our staff work very hard to make your room shine for you, hope to see you soon and give you an excellent stay.

8/10 Good

Joslyn

Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Joslyn,Thanks for be our guest, hope your visit to Costa Rica and our hotel was what you expected.See you soon.

8/10 Good

collette

Traveled with family
Infrastructure needs some TLC. Facility also needs to provide other amenities such as massage, yoga, etc.
Stayed 3 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Collette,Thanks for your comments, we are actually working in upgrades to the building, hope to see you in the future and you can share your new experience.

8/10 Good

Joan

Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Supervisor de Servicio al Cliente on Apr 18, 2024
Estimado Joan,Muchas gracias por su visita, nos alegra saber que tuvo una buena experiencia en nuestro hotel, esperamos volver a contar con su presencia en un futuro.

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the environment lots of food option. The tour agency had lot of option for visiting
Stayed 7 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Alexandre,It is wonderful that you loved our property, we are committed to bringing your the best service and experiences in the City, hope you come back to our lovely country

6/10 Okay

JC

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property seemed old and in need of maintenance.
Stayed 2 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Rodriguez,Thanks for the feedback, we are actually working in some upgrades to bring a better service to all our guest, hope to see you in the future and changes your mine about the property.

10/10 Excellent

heying

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant service was very slow. The wait is 45 minutes to over an hour wait after making the order.
Stayed 7 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Heying,Really sorry the time that we make you wait for be attend and your food be served, this usually does not happend, but always is great look for what can we improve, we will absoluty see this situation.Thanks for be our guest and really happy that even with this situation you have a wonderful stay

10/10 Excellent

Rein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty streets around the property
Stayed 3 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Rein, Thank you so much for your review, some situations are out of hands some times, but we are working to avoid this kind of situation that can make our guests feel uncomfortable.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Would have preferred closer proximity to downtown. Preferably walking distance to city center
Stayed 14 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Dennis,Thanks for your comments, may we are not a walking distance, but for sure we always will do our best to be the hotel that you deserve with the best service possible and makeing you feel like home.

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Inside the hotel was good. We felt safe and the staff was super friendly. To go on excursions was inconvenient. Most of the activities we wanted to do were an hour away.
Stayed 4 nights in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Pamela,Thanks for your review, we are glad to know that you liked our property and our service.Hope for your next stay will be more thing to do in the city, we are in the heart of the country, so we are an excellent options if you want to do a round trip in Costa Rica, our concierge can you help you with the best information about what to do.Thanks for be our guest.

8/10 Good

arthur

Traveled with partner
Very nice property
Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Arthur,Thank you so much for your comment, we are glad to know that you enjoyed your stay.

8/10 Good

rodney

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Rodney,Thanks for stayed with us and your review, we work hard to make your stay and incredible experience.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. They accommodated us nicely. Even gave us a room upgrade!
Stayed 1 night in Mar 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Jamie,For us always will be our priority to make our guest feel comfortable, thanks for trust in our service to make you feel like home in a warmful space

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in San Jose Radisson
A large open hotel with big rooms, good breakfast buffet wonderful and helpful staff.
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Michael, See this review make us proud of our job, every person that looks for lodgind deserves a excellent service to feel like home, thanks for be our guest and share your experience.

10/10 Excellent

Walker

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Walker, We really appreciate be your stay hotel in San José, thank you for the opportunity of be your lodging place in Costa Rica, we are glad to know that you have a wonderful stay.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was above my expectations.
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Mike,It is wonderful read this kind of reviews, thank you for share it. We do our best for our guest always giving the kind of service that you deserve, thanks for be our guest and hope to see you in the future.

10/10 Excellent

manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff Great athsmlsfere Friendly
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Manuel,Really appreciate your comments, we work hard to bring you an excellent service and make you feel like home, our staff is here to help you in anything that you need.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice attentive Staff. Spacious rooms . Sprawling resort. Not your Massive hotel chain resort , but it was great. Like staying in a 1980's style central American hotel. Now if only they soundproofed hotel bedroom DOORS and a corridor rolling carpet ,it would be excellent.
Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Jonathan,Thank you so much for your feedback and comments, our property have a lot experience and it is well conserved for all the effort our staff we are happy that you aprecciate that, we take note of your excellent tips.Hope to see you in the future to make more experiences together.

4/10 Poor

Nancy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Anything that could go wrong went wrong…
I was very disappointed. The reason I booked this hotel was because of the sauna and it was not working. The food in the restaurant was extremely overpriced, and not very good. I went to take a shower since I couldn’t go in the sauna and when I stepped out to get the shampoo, the floor was flooded with water and I slipped and hurt my knee and back pulled. My iPad was dead so I decided to watch TV and the volume in the tv was completely staticky so I couldn’t watch TV neither. I received a $10 complementary on food and it wasn’t deducted from my bill. All in all, I had a horrible experience and it was my birthday and everything went wrong. We couldn’t even get the window to close……. I wish I would’ve got my money…. The staff was very friendly and kind, the public bathroom were very clean at all times, the waitress and waiters were very professional.
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Nancy,Our apologies about your stay, this is not the service that we want to bring to our guest, and I hope you are ok, we are really interested to know if you let us know about all this situation, we always try to the care of our guest, and we always do when they let us know.We work to bring you the best experience possible, even more if it is your birthday.Really sorry for all the situations lived.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Radisson is gorgeoys! Our room was excellent...altho the carpet looked old and stained. Nice shower too!
Stayed 1 night in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Wendy,Your review make us feel proud of the work what we done, thank you so much for be our guest, we do our best to bring every guest the best stay possible in a clean, secure and warmful hotel. We are working in some upgrades and we know you will love even more our property.

8/10 Good

marc

Stayed 28 nights in Jan 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Marc,Thank you for stayed with us, hope to see you in the future and bring a 10/10 stay.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and update. All staff were super helpful and spoke English.
Stayed 1 night in Feb 2024

10/10 Excellent

Maryam

Stayed 2 nights in Feb 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Maryam,Thanks for stayed with us, we are happy seeing that you had a wonderful stay.We really appreciate as a guest

10/10 Excellent

Tomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a lovely hotel, however, it is a bit big and looks like a maze inside. You can get easily lost finding your room or your way out. I definitely loved the pool. I was upgraded to a suite, however, there was no fridge in the room. This should be a standard.
Stayed 2 nights in Feb 2024

8/10 Good

MALCON

Stayed 4 nights in Feb 2024

8/10 Good

MALCON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio.
Hola, solamente la comida que es muy americana, podria ser un poco más centromericana. De todo lo demás muy bien el servicio, los que se les pedía intentaban solucionar.
Stayed 4 nights in Feb 2024

10/10 Excellent

Juliana

Stayed 1 night in Feb 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and pleasant staff.
Stayed 1 night in Feb 2024

8/10 Good

Cris

Stayed 1 night in Feb 2024

10/10 Excellent

Yashen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , easy check in and out, first time in Costa Rica and ready to return
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

ayan

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

vigneshwar

Traveled with family
Disliked: Cleanliness, amenities
Greedy Front Desk Staff. Not in the location I wanted, its very calm and not great. I wanted to cancel in under 5 minutes and they wanted to keep the money. explains the desperation and dump of management this place is.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Ramses Cerdas - Customer Service Supervisor on Apr 18, 2024
Dear Richard,Really aprecciate the time took to fill the survey, for us is important know what our guest think about the service and the hotel and make us happy know that our guest have an excellent stay like you did.

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Jan 2024